advanced amadeus

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11A Amadeus Advance Fares and Ticketing Training Guide


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Document Control

Security level

Company Automated Systems Co.

Department Training Services

Author Shadab Kazi

Reviewed by Kamran Khan 30 SEP 12

Version Date Change Comment By

01 SEP 2012


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TABLE OF CONTENTS

PNR HISTORY .............................................................................................................................................................. 5COPY PNR ...................................................................................................................................................................... 5MINIMUM CONNECT TIME (MCT) ...................................................................................................................... 5AMADEUS PNR VIEW ............................................................................................................................................... 6PNR LIST ENTRIES (LPO) ....................................................................................................................................... 7LIST PNRS TO QUEUES ............................................................................................................................................ 8CODESHARE AGREEMENT ..................................................................................................................................... 9GG PAGES .................................................................................................................................................................... 10FARES ........................................................................................................................................................................... 11FARE NOTES .............................................................................................................................................................. 11MASTER PRICER EXPERT (FXD) ........................................................................................................................ 12TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE .................................................................. 13GROUP BOOKING ..................................................................................................................................................... 15CREATING MANUAL TST ...................................................................................................................................... 15UPDATING TST ......................................................................................................................................................... 16STEPS TO ISSUE TICKET ....................................................................................................................................... 16FORM OF PAYMENT OPTIONS: .......................................................................................................................... 17TICKET ISSUE OPTIONS: ....................................................................................................................................... 17ITINERARY / E TICKET DISPLAY AND PRINT .......................................................................................... 17SALES REPORT .......................................................................................................................................................... 18AMADEUS QUEUS .................................................................................................................................................... 19


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INTRODUCTION

The Amadeus central system is a global distribution system (GDS) that allows users to

provide complete travel arrangements for multiple travel-related companies, including

airlines, trains, hotels, car rentals, cruises and ferries

AUDIENCE

This course guide is intended for Travel professionals attending the Amadeus Basic

Reservation and Ticketing training course.

COURSE OBJECTIVES

The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high

standard of knowledge and experience in order for the participants to receive the Amadeus

Certification.

COURSE GUIDE OBJECTIVES

The aim of this document is to reinforce the lessons you learn in the Amadeus BasicReservation and Ticketing course. This guide provides help in understanding the material

presented in the course


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PNR HISTORY

HELP PAGE: HE HISTORY

Every pnr that is created in the distribution system has associated historical information. the

historical information is a record of the creation of the pnr and of any additions,modifications,

cancellations, and deletions that are subsequently made to it. the system updates pnr history

at each end of transaction entry.

RH/ALL Display entire history of current PNR

RHI Display only air history of current PNR

RHQ Display only Queue history

RHS4 Display illustrated history for segment no 4 in PNR

COPY PNRHELP PAGE: HE COPY

How to Copy a PNR

You have several options available when you need to copy a PNR. Once the PNR is copied, you

save it as a new PNR to obtain a new record locator.For more information on copying PNRs, see HE COPY.

RRN To copy all of the PNR's itinerary and passenger information

RRA To copy a PNR and to create an associated cross-reference (AXR) record

between the original PNR and the newly created PNR

RRI To copy only the itinerary information from the PNR,

RRP To copy only the PNR's passenger information (NAME, PHONE FIELD)

MINIMUM CONNECT TIME (MCT)

HELP PAGE: HE MCT

The minimum connect time is the minimum time passenger must allow to make connection

between flights at and airport of city. MCT information is valid for a specific date only. You

can include a date in all the DM entries, except when using a short cut entry from a PNR or

AVIALABILITY /SCHEDULE display.

DM AMS / 12JAN12 - TO SEE MCT FOR SPECIFIC AIRPORT AND DATE

DM LON / 12 JAN12 - TO SEE MCT BETWEEN TERMINALS AND AIRPORTS AT MULTI-

AIRPORT CITY

DM LGW-LHR/12JAN12- TO SEE MCT BETWEEN SPECIFIC AIRPORTS WITH SAME CITY

DM 2 / 3- TO SEE MCT BETWEEN TWO FLIGHT SEGMENTS IN A PNR


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AMADEUS PNR VIEW

HELP PAGE: HE DIR

What is PNR VIEW?

PNR view functionality allows you to see your PNR directly in the Airline system using the

airline locator (pnr). You can also see the airline pnr history. This function is very useful when

airline has given the confirmation and the Amadeus pnr is not updated. Using this

functionality you can see the pnr in airline system and ask Amadeus helpdesk to update

accordingly.

Airlines supporting PNR VIEW display:

AA, AI, AZ,BI, BR, CI, CO, IT, MH, MI, SQ, US, JM, 5K, MM, ZE, PS, TN, PZ, VS, W5, P2, AP, AQ, R7,

HA, HP,CX, 9W

ENTRY for retrieving the pnr:

19WRT5LC123

1 transaction code

AA airline code (American airlines)

5LC123 airline vendor locator

Scrolling entries 1AAMD or 1AAMU

History 1AARH

You can also see other functions supported through Direct Access depending on

the agreement between airline and Amadeus like Fare display, seat maps, flight

information, and availability.

To see what other functions are available, please do entry:

HE DIR AA (airline code)


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PNR LIST ENTRIES (LPO)

HELP PAGE: HE LPOLPO search by office allows you to create a list of passenger names and record locators,which you can display on your terminal, send to a printer, or place on a queue. You can search

for passengers by specifying criteria such as ticketing information or boarding points, airline

etc. You can display, print or queue the results as many times as you wish, or retrieve a pnr byreferencing it from a list. Each office is allowed to have a maximum of 10 LPO searches in the

table.

Following are the entries to be used for searching the PNRs:

LPO/ALL To search through all pnrs for which your office is responsible

You can further narrow your search using search codes and criteria. For example enter:

LPO/A (AF, BA) B (CPH)

LPO transaction code for search by office/A slash, first search code (mandatory)

(AF, BA) open bracket, search criteria separated by commas

Close bracket (conditional depending on search code)

B second search code (optional)

(CPH) second search criteria (conditional by search code)

LPO/D(15DEC) list of PNRs for specific date

LPO/D(01DEC-31DEC) list of PNRs for date range

LPO/D(01DEC-31DEC)S(1234AB) list of PNRs for date range & specific signLPO/D(15DEC)B(KWI) list of PNRs for specific date & boarding

Point

After the above entries below will be the system response:

Follow up entries to see the PNRs

LPS/PS display the passenger list status table

-We can use further entries once the requested list is showing as PROCESSEDLPS/D1 display the search results

LPS1 or LPS2 retrieve a pnr from the passenger list

ACCEPTED CHECK REQUEST STATUS WITH LPS/PS


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CODESHARE AGREEMENT

1. Commercial Duplicate5 BA:QF3415 J9 C9 D9 I9 Y9 B9 H9 /LHR 5 CDG 2A

OPERATING CARRIER Here QF is the COMMERCIAL DUPLICATE of BA

5 is the line number in availability display

Carrier on left side of ( : ) sign .Here BA (British Airways) will be the operatingcarrier on this route (LHR to CDG) for this flight

Carrier on right side of ( : ) sign.here QF (Qantas) will be the COMMERCIALDUPLICATE of BA

Both the Airlines (BA & QF) can ISSUE and SALE tickets Both the Airlines (BA & QF) are the marketing carriers so they can market their share

of quota under their designated names flags.

2. Franchise Agreement7 WX * AF 5019 J4 W9 S9 A9 Y9 B9 M9 /LCY ORY

OPERATING CARRIER MARKETING CARRIER

Line number

Carrier on left side of ( * ) sign here WX ( Citijet) will be purely operating carrier onthis route (LHR to CDG)

This carrier (WX) cannot ISSUE and SALE tickets This carrier (WX) will not do marketing for selling tickets on its name.

==================================================================

Carrier on right side of ( * ) sign.here AF (Air France) will be the ONLY Marketingcarrier on the route ( LHR to CDG) for this flight

Only carrier AF will ISSUE and SALE tickets on its name Flag

Its a franchise or subsidiary agreement where carrier WX will lease its aircraft to AF and will

not have any say in its commercial benefits.


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GG PAGES

HELP PAGE: HE GG

GGAIRLH DISPLAY GG AIR PAGES FOR THE AIRLINE LH (LUFTHANSA)

TGAD-BA DISPLAY LIST OF CARRIERS HAVING E TICKETING AGREEMENT WITH

BRITISH AIRWYAS (BA)

TGAD-BA/EK DISPLAY E TICKETING AGREEMENT BETWEEN BA AND EK

HE ETT BA DISPLAY E TICKETING FUNCTIONS FOR CARRIER BA

GGPCAKU DISPLAY FUNCTIONS AVAILABLE ON AMADEUS FOR KU

TGETD-KW DISPLAY LIST OF CARRIERS WHICH PERMIT E TICKETING IN KUWAIT

TGBD-KW DISPLAY LIST OF CARRIERS UNDER KUWAIT BSP

TGGSD-KW DISPLAY GSA TABLE FOR KUWAIT MARKET

PV DISPLAY OFFICE PROFILE FOR YOUR AGENCY

PV/C DISPLAY PLATING CARRIERS FOR YOUR AGENCY

PV/KWIKT2298 DISPLAY OFFICE PROFILE FOR OTHER AGENY WITH OFFICE ID


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FARES

FARE QUOTE DISPLAY (FQD ENTRIES)

FOR HELP: HE FQD

FQDKWILON Display Fare for a Specific Sector - OW & RT

FQDKWIMNL/AQR/D15DEC Display Fare for a Specific Sector, Date - OW & RTFQDKWIMNL/AQR/D15DEC/IO Display fare for specific Sector Airline and Date

OW

FQDKWIMNL/AQR/D15DEC/IR Display fare for specific Sector Airline and Date

RT

FQDKWIMNL/AQR/D15DEC/IH Display Fare in half round trip fares in NUC

FQDKWILON/ABA/R,-CNN Display CHILD Discounted FQD

FQDKWIMNL/AQR/D15DEC/R,AT Display fares including Taxes

FQDKWILON/ABA/IR/R,U Display Fares -only Private Fares

FQDKWILON/AKU/IR/DR,UP Display Fares private and public

FQDKWILON/ABA/IR/R,U012345 Display Fares with specific corporate deal number

FQDKWIBBOM/AKU/R,-YG,FS-KWD Display Government fares onlyFQDKWILON/ABA/R,-YTH Display YOUTH fares only

FQDKWIBOM/A9W/RDEP,*PTC Display Deportee fares (if the Airline has filed fares

under this category)

FQDKWIBOM/A9W/R,YG,FS-KWD Display Government fares only (if the Airline has

filed fares under this category)

FARE NOTES

Fare rules contain the conditions and regulations applicable to a specific fare. You can display

fares notes with follow up entries to FARE DISPLAY(FQD) and FARE QUOTE(Example:

FXP, FXX, FXA, FXB, FXL, etc.)

Following are the follow up entries which can be used to view fare notes:

FOR HELP: HE FQN

FQN5 Display the fare notes from FARE QUOTE DISPLAY line no 5

FQN5* Display list of fare notes index from FARE QUOTEQDISPLAY line no 5

FQN5*PE Display penalties paragraph from FARE QUOTE DISPLAY line no 5

FQN*AP, PE, CD Display list of paragraphs from FARE QUOTE DISPLAY line no 5

FQDR Display fare in opposite direction

FRC5/USD Display fare in another currency (USD)

FQK5 Display TAX breakdown from FARE QUOTE DISPLAY line no 5

FQR5 Display the routing for the FARE QUOTE DISPLAY line no 5FQS5 Display booking code information from FQD line no 5

FQS5/ACA Display booking code information for specific Airline from FQD line

no 5

FQNTAX/KUWAIT Display TAX information for specific county

FQNTAX/UB Display TAX information for specific tax type


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MASTER PRICER EXPERT (FXD)

FOR HELP: HE FXD

Amadeus Master Pricer Expert allows you to search for recommendations for available flights

and fares for a travel itinerary, without pnr. You can request up to six segments, including up

to two surface segments and you can enter options to describe the itinerary. The maximum

numbers of recommendations returned is up to twenty (20).When you have chosen a recommendation you can book it using entry FXZ or FXU

FXD entries:

FXDKWI/D15DECDXB Search recommendations for one-way

journey (KWI to DXB) with specific date (15

DEC)

FXDKWI/D15DECDXB/D15JANKWI Search recommendations for Return

journey

FXDKWI/D15DECDXB//AKU Search specifying a carrier

FXDKWI/D15DECDXB/D15JANKWI//KC Search recommendations only in business

Clas Cabin

FXDKWI/D15DECDXB/D15JANKWI//KF Search recommendations only in First classCabin

FXDKWI/D15DECLONPAR/D15JANKWI Search recommendations with surface

sector

FXD2KWI/D15DECDXB Search recommendations for two

passengers

FXD2KWI/D02MARBOM//PAX/1/RCHD Search for 1 Adult and 1 Child

FXDKWI/D02MARBOM//PAX/1/INF/1 Search for 1 Adult and 1 Infant

FXD2KWI/D02MARBOM//PAX/1/RCHD/INF/1 Search for 1 Adult 1 Child and 1 Infant

FOLLOW UP ENTRIES:FXS2 To Display recommendations in a Group 2 (if more than one

recommendations offered in Group 2)

FXZ2 To book the recommendation no 2 (book without creating TST)

FXU2 To book the recommendation no 2 (book and create TST)

MPFXD To return to original display of recommendations in groups


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TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE

1. TOUR CODE ONLY- ( 1 ADULT PASSENGER ONLY)1)FXP - FARE QUOTE2)FM0 - COMMINSION (IF REQUIRED)3)FT*ABC123 - TOUR CODE ENTRY (Given by the Airline)4)FPCASH - FORM OF PAYMENT5)RFZ;ER - RECEIVE AND ER6)TTP - ISSUE TICKET2. BSP CODE ONLY - (1 ADULT PASSENGER ONLY)

1)FXP - FARE QUOTE2)FM0 - COMMINSION (IF REQUIRED)3)FTNRZOO250 - ENTER BSP CODE4)FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 Total TST amount,

Published fare including Taxes)

5) RFZ;ER - RECEIVE AND ER

6) TTP - ISSUE TICKET

PNR WITH 1 ADULT WITH BSP CODE AND 1 INFANT WITHOUT BSP CODE1)FXP - FARE QUOTE2)FM0 - COMMISION (IF REQUIRED)3)FT PAXNR Z00150 - BSP CODE ONLY FOR ADULT3) FP PAXNR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)

4)FP INF CASH - FOP FOR INFANT(NO BSP CODE FOR INFANT)

5)RFZ;ER - RECEIVE AND ER6)TTP/PAX AND - ISSUE TICKETSTTP/INF PNR HAVING 2 ADULT WITH BSP CODE AND 1 INFANT WITHOUT CODE1)FXP - FARE QUOTE2)FM0 - COMMISION (IF REQUIRED)3)FT PAXNR Z00150 - BSP CODE ONLY FOR ADULT4) FP PAXNR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)

5) FPINFCASH - FOP FOR INFANT

(NO BSP CODE FOR INFANT)

7)RFZ;ER - RECEIVE AND ER8) TTP/PAX AND - ISSUE TICKETS

TTP/INF


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PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE1)FXP - FARE QUOTE2)FM0 - COMMINSION (IF REQUIRED)3)FTNRZOO250/P1 - ENTER BSP CODE FOR ADULT PAX4)FTNRZOO150/P2 - ENTER BSP CODE FOR CHILD PAX5)FPNR + CASH / KWD300/P1 - ENTER FOP FOR ADULT PAX (Total TST amount for

Adult passenger)

6)FPNR + CASH/ KWD100/P2 - ENTER FOP FOR CHILD PAX(Total TST amount for Child passenger)

7) RFZ;ER - RECEIVE AND ER

8) TTP/P1 AND TTP/P2 - ISSUE TICKET

3. PNR WITH BSP CODE AND TOUR CODE ONLY (ONE ADULT )1)FXP - FARE QUOTE2)

FM0 - COMMINSION (IF REQUIRED)3)FTNRZ00QSS/KWI12345 - ENTRE BSP CODE / TOUR CODE

4)FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 Total TST amount,Published fare including Taxes)

5)RFZ;ER - RECEIVE AND ER6)TTP - ISSUE TICKET(If the tour code is long, you can enter the same in endorsement with entry FE KWI123456

OR Can modify present endorsement with entry 5///TOUR CODE KWI123456, where 5 is (FE)

-endorsement line number)

PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE & TOUR CODE1)FXP - FARE QUOTE2) FM0 - COMMISSION (IF REQUIRED)3)FTNRZOO250/KWI12345/P1 - ENTER BSP / TOUR CODE FOR ADULT4)FTNRZOO150/KWI12345/P2 - ENTER BSP / TOUR CODE FOR CHILD5)FPNR + CASH/KWD300 - ENTER FOP FOR ADULT PAX6)FPNR + CASH/KWD100 - ENTER FOP FOR CHILDPAX

(Total TST amount for each passenger)

7)FT*123456 - TOUR CODE ENTRY(given by Airline)8)TTP - ISSUE TICKET(If the tour code is long, you can enter the same in endorsement with entry FE KWI123456

OR Can modify present endorsement with entry- 5///TOUR CODE KWI123456, where 5 is

(FE)- endorsement line number)


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GROUP BOOKING

To handle bookings for large parties of up to 99 passengers, a special type of PNR, a Group

PNR has to be used. Service segments cannot be used in Group pnrs. Amadeus transmits

tickets numbers only to those Airlines that have agreed to receive them. Kindly check directlywith the Airline if ticket number is transmitted. The GROUP pnr must contain the following

elements:

1) Group Name2) Group Fare (SSR element)3) Other Mandatory elements required to create a Amadeus PNR

However following steps can be followed to create Group PNR:

1) Group Name NG50KUHOLIDAYS2) Itinerary SSKU301G15JANKWIBOMPK50/ABC123

(Air segment is created with passive segment (PK) as

confirmed booking is created in the Airline system)

3) Group Fare SRGRPFKU-G90 (G90- FARE BASIS GIVEN BY AIRLINE)4) AP5) TKOK6) RFS;ER7) Only after creating the Amadeus pnr you can add the names of the passengers

individually with the entry: NM1ALGHANIM/ALI MR OR

NM5ALGHANIM/A MR/B MR/ C MR/ D MR/ E MR

CREATING MANUAL TST

TASK FORMAT

CREATE A TST OR TSTS TTC

TST FOR EACH PASSENGER TTC/D

TST BY PASSENGER TTC/P1

TST BY SEGMENT TTC/S3-5

TSTS, ALL ADULTS & CHD TTC/PAX

TST FOR ALL INFANTS TTC/INFINCLUDING OPEN RETURN TTC/OPEN

SPECIFIC TST TTI/T1/DNYCNYC

SPECIFIC TSTS TTI/T3-4/DNYCNYC


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UPDATING TST

ORIGIN/DESTINATION TTK/DKWIKWI

STOPOVER TTK/L3-5

TRANSFER TTK/L2X

FARE BASIS TTK/BYM3MTICKET DESIGNATOR TTK/BYM3M CD10

NOT VALID BEFORE/AFTER TTK/V5AUG15SEP

NOT VALID AFTER TTK/VXX20NOV

NOT VALID BEFORE TTK/V20NOV

BAGGAGE ALLOWANCE TTI/A30K

BAGGAGE ALLOWANCE TTI/A2PC

BASE FARE FIELD TTK/FKWD600.000

NO BASE FARE TTK/UNOFARE

EQUIVALENT CURRENCY TTK/FUSD700.00/EKWD600.000

TAX FIELD TTK/FKWD2.000KW/XKWD0.400GZ

NO TAX TTK/FSEK6000/XEXEMPTSENET FARE FIELD TTK/NF-550

BASE FARE FIELD FOR REISSUE TTK/RKWD99.000

FARE CALCULATION LINE TTK/CKWI BA LON75.00NUC75.00END

ROE0.12345

PFC TAX TTI/C +XF JFK4.5

ENDORSEMENT

ENDORSEMENT FE FARE IS NON REFUNDABLE

ENDORSEMENT ONLY FOR INFANT FE INF PLEASE CHECK DOB

ENDORSEMENT ONLY FOR ADULT ONLY FE PAX FARE IS NON REFUNDABLE

STEPS TO ISSUE TICKET

1. FXP FARE QUOTE (STORES TST)

2. FPCASH FORM OF PAYMENT AS CASH

3. FM0 COMMISSION

4. FVKU (PLEASE CHECK IF REQUIRED) PLATING CARRIER

5. TTP ISSUE TICKET


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FORM OF PAYMENT OPTIONS:FOR HELP: HE FP

FPINV5 FORM OF PAYMENT AS INVOICE -NUMBER

FPINV FORM OF PAYMENT AS INVOICE -NAME

FPCCVI4444333322221111/1215 OR

FPCCVI4444333322221111/1215/KWD100

VI - VISA

CA MASTER CARD/EUROCARD

AX AMERICAN EXPRESS

DC DINERS CLUB

FORM OF PAYMENT AS CREDIT CARD

TICKET ISSUE OPTIONS:FOR HELP: HE TTP

TTP BASIC COMMAND TO ISSUE TICKET

(TTP will issue all passengers in the pnr -adults, child and infants)

TTP/P1 TO ISSUE TICKET FOR SPECIFIC PASSENGER IN A PNR

TTP/P1,3,4 TO ISSUE TICKET FOR SPECIFIC PASSENGERS IN A PNR

TTP/RT TO AUTOMATICALLY RETRIEVE A PNR AFTER THE TICKET IS ISSUED

TTP/PAX TO ISSUE ALL ADULTS AND CHILD IN A PNR

TTP/INF TO ISSUE ALL INFANTS IN A PNR

TTP/INF/P2 TO ISSUE INFANT ASSOCIATED WITH PASSENGER NO 2 IN A PNR

TTP/T1 TO ISSUE TICKET BY SPECIFIC TST NUMBER

TTP/S2,4 TO ISSUE TICKET BY SPECIFIC SEGMENT NUMBER

ITINERARY / E TICKET DISPLAY AND PRINT

IED TO DISPLAY AN EXTENDED ITINERARY

IEP TO PRINT AN EXTENDED ITINERARY

[email protected] TO EMAIL EXTENDED ITINEARARY

ITR PRINT E TICKET ITR

[email protected]/L8 TO EMAIL E TICKET ITR (where 8 is FA line number in PNR)
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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SALES REPORT

HELP PAGE: HE TJQ

Daily Query Salesreport for current Date

(The Query report contains list of documents

issued, cancelled, refunded for a single date or

date range)

TJQ/SOF

Daily Query report for specific date TJQ/SOF/D-02JUL

Query report for specific date range TJQ/SOF/D-02JUL05JUL

Query report for own sign TJQ

Query report for specific sign TJQ/SAS-1234AB (Only sign with duty code

SU can display this report)

Query report for specific date range TJQ/SOF/D-02JUL05JUL/QTC- TKTT

Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANX

Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA

Query Report for only Refund transaction TJQ/SOF/QTX-REFD

Display Daily report(Daily report is

summary of all documents issued for a single

day within the current sales period CASH,

CREDIT, REFUND, AND ADJUSTMENT

TOTALS

TJD/SOF

(FOR MORE ENTRIES HE TJD)

Display Dailyreport for specific Date TJD/SOF/D-01JAN

Display Daily report for own sign TJD

Display Daily report for specific sign TJD/SAS-1234AA

Net Remit report (Net remit report provides

a list of all documents issued using an

incentive ticketing method such as NEGO, IT/

BT, and NET REMIT. )

TJN/SOF

(FOR MORE ENTRIES HE TJN)

Net Remit report for specific Date TJN/SOF/D-01JAN

Net Remit report for own sign (todays date) TJN

Net Remit Report for specific sign TJN/SAS-1234AA

Net Remit Report for Date range TJN/SOF/D-01JAN15JAN

Net Remit Report for specific date and carrier TJN/SOF/D-02JUL05JUL/QVP-BA


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AMADEUS QUEUS

The Amadeus Queue system is an electronic diary that helps you to manage your travel offices

messages and reservations.Amadeus Queues help us to:

Simplify your work environment Organize your workload Send PNRS and messages to queues in your office and to branch office queues Work on PNRS and messages that require further action

PNRS may require further action for the following reasons:

- Segments, services, options, or seats from a waitlist have not yet been confirmed.

- The office responsible for the PNR has changed.

- There has been a change in the flight segment.

- There has been a change in the ticketing arrangement.

- The ticketing time limit has expired.

- There has been a change in the group PNR.Each airline and travel agent is provided with a queue bank for automatic placement of PNRS

and messages.

What Is a Queue?

A queue is a holding area for PNRs or messages that will require further action at a later date

or time. It is identified by a number from 1 to 99. Each queue can be divided into categories,

which are numbered from 0 to 254. Some queues may also be further divided into four date

ranges.

Some queue numbers are predetermined by Amadeus because of industry standards. PNRs

and messages are automatically placed in these predetermined queues by airlines, hotel

companies, car companies, other providers and Amadeus.

The Queue system sorts reservations and messages into three divisions:

Queue Numbers

Queue Numbers are assigned automatically by the system. They correspond to the type of

action required in the PNR.

Categories

Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the

exact action required in the PNR. Its displayed as ( C ) and are numbered from 0 to 254.

Date Ranges

Date ranges divide PNRS in the same queue in the same category according to the urgency of

the action required.DATE RANGE CODE DESCRIPTION

D1 Date Range 1 Today plus two (2) days in future

D2 Date Range 2 Three (3) to five (5 ) days from current date

D3 Date Range 3 Six (6) to Eight (8) days from current date

D4 Date Range 4 Nine (9) days and beyond from current date


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QUEUE BANK-

Every office has its own queue bank. Travel agencies are automatically provided with 16

predefined queues and airline offices with 19 queues.

You can create additional queues where you can manually place PNRs and messages that

require follow-up. And you can select one category to be associated to your Amadeus sign, so

that any PNRs or Messages you create will be placed in the appropriate queue in yourassigned category.

CERTAIN ACTIONS SUCH AS CONFIRMATION/DENIAL OF A SEGMENT OR ACTIONS ON

GROUP PNRS TRIGGER AUTOMATIC QUEUING OR MESSAGING. PNRS CAN ALSO BE PLACED

ON QUEUES MANUALLY.

EACH AIRLINE AND TRAVEL AGENT IS PROVIDED WITH A QUEUE BANK FOR AUTOMATIC

PLACEMENT OF PNRS AND MESSAGES. THE QUEUES THAT ARE AVAILABLE ARE SHOWN

HERE :

QUEUE DESCRIPTION0 - GENERAL Miscellaneous queue. When a specific queue is not specified

PNRs automatically placed on the general queue.

1 - CONFO Confirmation on segments and/or services.

Advice codes KK UU UN NO UC US

Status codes HK HL DL HN

2 - KL Confirmation from Waitlist.

Advice codes KL Status codes HK

3 - OPTION Option elements entered in the PNR.

4 - RPCHNG PNRs whose office responsibility has been transferred to your office.

5 - RATES Not for Qatar Market7 - SKEDCHG Schedule Change advised from an airline.

8 - TKTG Ticketing/Time Limit on date mentioned in the TK element.

9 OA CTRL Queuing field on the PNR is that of the airline.

12 - XTL Expired Time Limit i.e. from previous day/days on which no timely

action has been taken. PNR will not get cancelled if the time limit has

expired.

23 - RQR If segment still shows HN status code after 24Hrs.

25 MLIST Pre-flight

26 MLIST Pre-flight

94 MSG-CP Follow up messages stored in Customer Profiles

96 MSG-PDR Past Dated Records97 - MESSAGE Messages


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QUEUE DISPLAY OPTIONS

QTQ Queue Total: All Queues (Without Categories/DateRanges)

QT Queue Total: Queues with categories, date ranges

QT/KWIKT2298 Queue Total: Another office

QC0CA Queue Count 0, categories active

QC1CE Queue Count 1, Categories every thing

QC1C3 Queue count 1, Category 3

QCA Own sign associated queues/categories with messages (if Active)

QCC Own sign associated without messages

WORKING ON QUEUES

QS TO START processing queues in the queue bank

QS97 Queue start 97 (Default will be C0 and D 1)QS0C1D2 Queue Start 0, Category 1, Date Range 2

QU Redisplays message if screen is cleared

RT Redisplays PNR if screen is cleared

QV Display a list of PNRS on specific Queue

QN Deletes the PNR / MSG and displays the next one

QI Ignores the PNR / MSG and exits the queue

QD Delays the PNR / MSG to the delay queue and displays the next

QF Ends transaction on the PNR and exits the queue

ET Ends transaction on the PNR and displays the next PNR

QE99 Places a PNR/ MSG on queueQE99C1 Places a PNR/ MSG on queue with category

QE/KWIKT2298/99C1 Places a PNR/MSG on queue with category to another office ID

(here office ID is KWIKT2298

QI Move to next pnr in the queue

SENDING QUEUE MESSAGE

Sending the message through queue to Amadeus user:

> QE/KWIKT2298/97 (Use Tab key to move to next line)

This is test message from Amadeus Training Team

Have a nice day. (Free flow text)

Regards// (Enter)

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