Advanced CIS

NAME: ___________________

OBJECTIVE:Maintaining, Managing, and

Troubleshooting Systems

Maintenance includes following established procedures for

taking care of your computer.

Using the Internet, define/describe the proper way to do the following:

• How do you properly boot-up and shut-down a computer.

Using the Internet, define/describe the proper way to do the following:

• How do you properly care for the computer equipment (system unit, monitor, keyboard, cables).

Using the Internet, define/describe the proper way to do the following:

• Give an example of the proper way to use software, including entrance to and exit from software.

Using the Internet, define/describe the proper way to do the following:

• Give an example of the proper use of supplies, storage of supplies, and disposal of waste and recyclable items.

Using the Internet, define/describe the proper way to do the following:

• Give an example of the proper installation and upgrades to virus-protection software as well as how often to update and the reason for installing.

OBJECTIVE:Maintaining, Managing, and

Troubleshooting Systems

Determination of the type of software problem your computer

has and what steps to take.

When should you use the following:

• Give an example when you should use the help feature, an option within the software program to correct a computer problem.

When should you use the following:

• Given an example when you should use the Internet search engines to correct your computer problems.

When should you use the following:

• Give an example of when you should use the software homepage to correct a computer problem.

When should you use the following:

• Give an example when you should use the software reference manual to correct your computer problems.

OBJECTIVE:Maintaining, Managing, and

Troubleshooting Systems

Troubleshooting involves the use of established, documented procedures

to resolve hardware problems.

Describe how to troubleshoot the following:

• How do you troubleshoot to check for power supply problem?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for proper connection problem?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for a paper jam problem?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for a network connection problems?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for a CD/DVD problem?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for a flash drive problem?

Describe how to troubleshoot the following:

• How do you troubleshoot to check for a mouse dust problem?

OBJECTIVE:Maintaining, Managing, and

Troubleshooting Systems

Comply with safety and ergonomic precautions associated with

computer use.

Describe how to comply with safety and ergonomic precautions associated with

computer use following:

What is the purpose of the following:

• surge protectors• antistatic mats and pads• power plugs, especially raised floor outlets• virus protection software• electric cords and wiring• comfortably positioned furniture• ergonomically designed keyboards

OBJECTIVE:Maintaining, Managing, and

Troubleshooting Systems

Identify threats to computer systems (e.g., spam, viruses, theft)

and the methods for guarding against such threats, including.

Give examples of when you would use the following:

• firewalls• regular backup schedule• password protection• data encryption