Ben Robinson, Practice Director, AgilityWorks Julian Bond, Head of ICT, Hillarys Blinds

SAP Consumer Products Forum UK & Ireland 13th March 2012, Hellidon Lakes, Northamptonshire

Enterprise Mobility Solution Centre

Expensive Lengthy

Different technology per solution

Nobody is using SAP and SUP yet

Only lightweight apps run on SUP

Poor usability and user experience

Difficult to support and maintain

SAP Mobile Projects: Common Preconceptions

Company background – Hillarys Blinds Sales organisation 1 000 field-based Retail Sales network plus

Telesales B2B and B2C

Sales process Promotion driven Central management and distribution of

appointments to sales team Order capture and amendment in the field

Business demanded a ‘selling’ tool not just an ‘ordering’ tool

Technology obsolescence Operating System, Screen Technology &

Resolution Lack of flexibility Device footprint

Tied-to client device/operating system Providing a future capability for BYOD

SUP and MEAP

Buy or Build

Device Type

Operating System

Data Model & Offline / Online

SAP Landscape

Deployment

7 differences from a ‘normal’ SAP project 1. Platform not enterprise applications 2. Core skills and experience

▪ Java, Javascript, JSON, XML, XSD, Web Services, SOAP, hybrid web-container, SQL Anywhere, Synchronisation, DCN, PI, ESR, Mobile OS

3. Designing user interfaces 4. Co-development project to promote self-sufficiency 5. Development environment considerations 6. Enterprise security 7. Timescales

Hillarys have invested in a mobile platform not just a point solution

Future plans Visualisation (Augmented Reality) Cross-selling and up-selling tools Enhanced promotional support Integrated customer service Mobile Analytics

Sign-off to go-live in 180 days 1st native Android SUP

implementation in UK Mobile projects are different Consider the long-term view User interface design takes time Put yourself in the users’ shoes Consider your current skillset Find the right partner!

X Expensive X Lengthy

X Different technology per solution

X Nobody is using SAP and SUP yet

X Only lightweight apps run on SUP

X Poor usability and user experience

X Difficult to support and maintain

SAP Mobile Projects: Common Preconceptions

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Retail Execution by AgilityWorks