advanced selling skills p2
TRANSCRIPT
Product
Customer
Competitors
Customer
Perhaps, you are more oriented to the doctor’srole in generating prescription for your product,but you should not forget the retailer role ingenerating your sales.
Broadly speaking, what does the salespersonneed to know about the doctor? The problem facing the doctor for which the
salesperson product is the solution. The way the doctor thinks about his problem,
the salesperson product and the competingproducts.
The doctor prescribes the product that fulfillsone or more of his prescribing motives(buying motives).
I lists out these motives below:
CONVENIENCE
EFFICACY /
PERFORMANCEAPPEARANCE
ECONOMY
SAFETY
PRIDE / PLEASURE
Normally, more than one motive will berevolved during the product demonstration, sothat the salesperson have to organize hispresentation in an order which satisfy thephysician motives according to the physicianpriorities.
The core of the salesperson job is to uncoverthe doctor’s need and then satisfy this needwith the product benefits
SUCCESSFUL SALESPERSON
Salesmanship is the ability of the salesperson toconvert a need to a want and fulfill it with hisproduct benefits
PROFESSIONAL SALESPERSON
Need is:– States of felt deprivation, part of human makeup
– Physical and social needs
Want is:– The form needs take (e.g. food => hamburger)
– Shaped by culture and personality
Demand:– When wants are backed by buying power
To convert a need to a want for a specificproduct, you should demonstrate your productbenefits in a way that makes the doctor realizethe urgency of your product to fit a certainneed, then he will be the one who is seeking tobuy your product.
In another word, combining more than onebenefit which satisfy more than one motive ofhigh priority to the physician will definitelyconvert the need to a want.
Need
recognition
Information
search
Evaluation of
alternatives
Purchase
decision
Post-purchase
evaluation
Need
recognition
Information
search
Evaluation of
alternatives
Purchase
decision
Post-purchase
evaluation
Understand motivation or influence motivation
Understand how the customer
responds to information
Create
favourable attitudes
Create
preference for brand
Reinforce
satisfaction
Selects and attends to information
interprets information
Create
favourable attitudes
Change
negative attitudes
Reduce the time delay between
decision and implementation of decision
Address
dissatisfaction
Manage
cognitive dissonance
Stage 1
Receptivity is related to the salesperson and the product.
Good personal relationship may positivelyaffect customer receptivity.
Stage 2
Identity customers needs to help you get thecustomer to FOCUS on his products needs .
Customers focuses on the productcharacteristics according to his needs.
Stage 3
Relate and reinforce benefits to provides thecustomer with knowledge about how yourproducts address his needs.
Gain commitment and follow up to help thecustomer to take favorable decision.
Customers makes an evaluation to determinewhich products would satisfy their needs.
Stage 4
Customers take decision to accept certainproducts or indications and refuse others.
Stage 5
Competitors
See You Soon IN
Part 3 of ADVANCED SELLING SKILLS