Advances inInformation Systems DevelopmentBridging the Gap between Academia

and Industry

Volume 1

Advances inInformation SystemsDevelopmentBridging the Gap between Academiaand Industry

Volume 1

Edited by

Anders G. Nilsson and Remigijus GustasKarlstad UniversityKarlstad, Sweden

Wita Wojtkowski and W Gregory WojtkowskiBoise State UniversityBoise, Idaho, USA

Stanislaw WryczaUniversity of GdanskGdansk, Poland

Joze ZupancicUniversity of MariborKranj, Slovenia

~ Springer

AndersG. NilssonKarlstad UniversityUniversitetsgatan 2SE-651 88 KarlstadSwedenanders.nilsson@kau.se

Wita WojtkowskiBoise State University1910 University DriveBoise, Idaho 83725USAwwojtkow@boisestate.edu

StanislawWryczaUniversity of Gdanskul. Armii Krajowej 119/121PL-81-824 SopotPolandswrycza@univ.gda.pl

Remigijus GustasKarlstad UniversityUniversitetsgatan 2SE-651 88 KarlstadSwedenremigijus.gustas@kau.se

W. Gregory WojtkowskiBoise State University1910 University DriveBoise, Idaho 83725USAgwojtkow@boisestate.edu

Joze ZupancicUniversity of MariborSystemsDevelopment LaboratorySI-6400 Presernova IISloveniajoze.zupancic@fov.uni-mb.si

Proceedings of the 14thInternational Conferenceon Information Systems Development-Bridgingthe Gap between Academia and Industry (ISO 2005), held in Karlstad, Sweden, August 14-17,2005.

Volume (I): Part I of a two-volume set.

Library of CongressControl Number: 2005937686

ISBN-IO: 0-387-30834-2ISBN-13: 978-0387-30834-0

©2006 Springer Science+Business Media, LLCAll rights reserved. This workmay not be translatedor copied in wholeor in part without the writtenpermission of the publisher (Springer Science+Business Media, LLC, 233Spring Street, New York,NY 10013, USA), except for brief excerptsin connection with reviews or scholarlyanalysis. Use inconnection with any form of information storage and retrieval, electronic adaptation, computersoftware, or by similar or dissimilarmethodologynow known or hereafterdeveloped is forbidden .The usein this publicationof trade names,trademarks,servicemarks and similar terms,evenif theyare not identifiedas such, is not to be taken as an expression of opinion as to whetheror not theyare subject to proprietary rights.

Printed in the United States of America (EB)

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Preface

This publication is an outcome of the Fourteenth International Conferenceon Information Systems Development, ISD'200S, held in Karlstad, Swe­den during 14-17 August 2005. The theme for the ISD'200S conferencewas "Advances in Information Systems Development: Bridging the Gapbetween Academia and Industry". This conference continues the fine tradi­tion of the first Polish - Scandinavian Seminar on Current Trends in In­formation Systems Development Methodologies, held in 1988, Gdansk,Poland . Through the years this seminar has evolved into the "InternationalConference on Information Systems Development (ISO)" as we know to­day. This ISO conference compliments the network of general InformationSystems conferences, e.g. ICIS, ECIS, AMCIS, PACIS and ACIS.

Information Systems Development (ISO) progresses rapidly, continuallycreating new challenges for the professionals involved. New concepts, ap­proaches and techniques of systems development emerge constantly in thisfield. Progress in ISO comes from research as well as from practice. Theaim of the Conference is to provide an international forum for the ex­change of ideas and experiences between academia and industry , and tostimulate exploration of new solutions. The Conference gives participantsan opportunity to express ideas on the current state of the art in informa­tion systems development, and to discuss and exchange views about newmethods, tools and applications. ISO as our professional and academic dis­cipline has responded to these challenges. As a practice-based discipline,ISO has always promoted a close interaction between theory and practicethat has been influential in setting the ISD agenda. This agenda has largelyfocused on the integration of people, business processes and informationtechnology (IT) together with the context in which this occurs.

The ISD conference provides a meeting point or venue for researchersand practitioners. They are coming from over 30 countries representing allcontinents in the world . The main objective of the conference is to sharescientific knowledge and interests and to establish strong professional tiesamong the participants. This year, the ISD'200S conference provided anopportunity to bring participants to the newly established Karlstad Univer­sity in Sweden . Karlstad University is well known for its multidisciplinaryresearch and education programs as well as the close cooperation with thelocal industry of the Varmland region . The ISD'200S conference was or­ganised around seven research tracks. This Springer book of proceedings,published in two volumes, is organised after the following conferencetracks including a variety of papers forming separate chapters of the book:

vi Preface

• Co-design of Business and IT• Communication and Methods• Human Values of Information Technology• Service Development and IT• Requirements Engineering (RE) in the IS Life-Cycle• Semantic Web Approaches and Applications• Management and IT (MIT)

Three invited keynote speeches were held during the ISD'2005 confer­ence by very prominent authorities in the field: Prof Goran Goldkuhl, CEOHans Karlander and Prof Bo Edvardsson. In parallel with the conferencewe held a practical Workshop for the ISO delegates including presentationof a professional E-portal from the Wermland Chamber of Commerce.

The conference call for papers attracted a high number of good qualitycontributions. Of the 130 submitted papers we finally accepted 81 for pub­lication, representing an acceptance rate of approximately 60%. In additionwe had a pre-conference opportunity for promoting and supporting re­searchers in their professional careers. The pre-conference comprised 25papers which are published in separate proceedings from Karlstad Univer­sity Press. We had a best paper award appointment of four papers from thepre-conference offered to join this Springer book of proceedings . All to­gether we have 89 contributions (88 papers and one abstract) published aschapters in this book. The selection of papers for the whole ISD'2005 con­ference was based on reviews from the International Program Committee(IPC). All papers were reviewed following a "double blind" procedure bythree independent senior academics from IPC. Papers were assessed andranked from several criteria such as originality, relevance and presentation.

We would like to thank the authors of papers submitted to ISD'2005conference for their efforts. We would like to express our thanks to allprogram chairs, track chairs and IPC members for their essential work. Wewould also like to thank and acknowledge the work of those behind thescenes, especially Niklas Johansson for managing the web-site and sub­mission system MyReview and Jenny Nilsson for all valuable help withediting the papers according to the Springer book template. We are alsograteful to Karlstad University in particular to Rector Christina Ullenius,Dean Stephen Hwang and Head of Division Stig Hakangard for their sup­port with resources to be able to make the local arrangements.

Karlstad in August 2005

Anders G. Nilsson and Remigijus GustasConference Chairs ISD'2005

Conference Organisation

General Chair

Anders G. Nilsson , Karlstad University, Sweden

Program Co-Chairs and Proceedings Editors

Anders G. Nilsson, Karlstad University, SwedenRemigijus Gustas, Karlstad University, SwedenWita Wojtkowski , Boise State University, Idaho, USAW. Gregory Wojtkowski, Boise State University, Idaho, USAStanislaw Wrycza, University of Gdansk, PolandJoze Zupancic, University of Maribor, Kranj, Slovenia

Track Chairs

Sten Carlsson, Karlstad University, Sweden (Workshopsjor Industry)Sven Carlsson, Lund University, Sweden (Management and IT)Rodney Clarke, University of Wollongong, Australia (Communication & Methods)Olov Forsgren, University College of Boras, Sweden (Co-design)Odd Fredriksson, Karlstad University, Sweden (Service Development)Goran Goldkuhl, Linkoping University, Sweden (Co-design)John Soren Pettersson, Karlstad University, Sweden (Human Values of IT)Birger Rapp, Linkoping University, Sweden (Management and IT)William Song, University of Durham, United Kingdom (Semantic Web)Benkt Wangler, University of Skovde, Sweden (Requirements Engineering)

International Program Committee (IPC)

Gary Allen. University of Huddersfield, United KingdomErling S. Andersen, Norwegian School of Management, Oslo, NorwayKarin Axelsson, Linkoping University, SwedenJanis Barzdins, University of Latvia, Riga, LatviaJuris Borzovs, University of Latvia and Riga Technical University, LatviaFrada Burstein, Monash University, Melbourne, AustraliaRimantas Butleris, Kaunas Technical University, LithuaniaAlbertas Caplinskas, Institute of Mathematics and Informatics, Vilnius, LithuaniaAntanas Cenys, Semiconductor Physics Institute, Vilnius, Lithuania

viii Conference Organisation

Deren Chen, ZhejiangUniversity, Hangzhou, ChinaHeitor AugustusXavier Costa, Universidade Federal de Lavras, BrazilStefan Cronholm, LinkopingUniversity, SwedenDarren Dalcher,MiddlesexUniversity, London, United KingdomDale Dzemydiene, Law University, Vilnius,LithuaniaOwen Eriksson, DalarnaUniversity College, Borlange, SwedenJergen Fischer Nilsson, Technical Universityof Denmark, Lyngby, DenmarkJulie Fisher, MonashUniversity, Melbourne, AustraliaGuy Fitzgerald, BruneI University, Middlesex,United KingdomChris Freyberg,Massey University, Palmerston North, New ZealandJanis Grundspenkis, Riga Technical University, LatviaHele-Mai Haav, Tallinn Universityof Technology, EstoniaG. Harindranath, University of London, United KingdomIgor Hawryszkiewycz, University of Technology, Sydney, AustraliaAlfred Helmerich, Research Instituteof AppliedTechnology,Munich, GermanyJoshua Huang, E-BusinessTechnology Institute, Hong Kong,ChinaJuhani Iivari, University of Oulu, FinlandMirjana Ivanovic, University of Novi Sad, Serbia and MontenegroMarius A. Janson, University of Missouri - SI. Louis, USANimal Jayaratna,Curtin University, Perth, AustraliaRoland Kaschek, Massey University, Palmerston North, New ZealandKarlheinzKautz, Copenhagen BusinessSchool, DenmarkMarite Kirikova, Riga Technical University, LatviaJerzy A. Kisielnicki, Warsaw University, PolandGabor Knapp, BudapestUniversityof Technologyand Economics, HungaryJohn Krogstie, Norwegian University Scienceffechnology, Trondheim, NorwayRein Kuusik, Tal1inn Universityof Technology,EstoniaSergei Kuznetsov, Russian Academy of Science, Moscow, RussiaMichael Lang, National University of Ireland, Galway, IrelandXiaomingLi, Peking University, Beijing,ChinaMikael Lind, University College of Boras, SwedenHenry Linger, MonashUniversity, Melbourne, AustraliaBjorn Lundell, University of Skovde, SwedenAudroneLupeikiene, Instituteof Mathematics and Informatics, Vilnius, LithuaniaKalle Lyytinen, Case Western ReserveUniversity, Cleveland, Ohio, USALeszek A. Maciaszek, MacquarieUniversity, Sydney, AustraliaGabor Magyar, BudapestUniversity of Technologyand Economics, HungaryYannis Manolopoulos, AristotleUniversity, Thessaloniki, GreeceMajed Al-Mashari, King Saud University, Riyadh, Saudi ArabiaHeinrich C. Mayr, Universityof Klagenfurt, AustriaUlfMelin, LinkopingUniversity, SwedenElisabeth Metals, CNAM University, Paris, FranceRobert Moreton, University ofWolverhampton, United KingdomPavol Navrat, SlovakUniversityof Technology,Bratislava,SlovakiaLina Nemuraite, KaunasTechnical University, LithuaniaOvidiu Noran, GriffithUniversity, Brisbane,Australia

Conference Organisation IX

Jacob Nerbjcrg, Copenhagen Business School, DenmarkEugene K. Ovsyannikov, The Academy of Sciences, St. Petersburg, RussiaJari Palomaki , Technical University of Tampere/Pori, FinlandMalgorzata Pankowska, University of Economics in Katowice, PolandGeorge A. Papadopoulus, University of Cyprus, Nicosia, CyprusAnne Persson, University of Skovde, SwedenAlain Pirotte, University of Louvain, BelgiumJaro slav Pokorny, Charles University in Prague, Czech RepublicBoris Rachev, University of Rousse and Technical University of Varna, BulgariaVaclav Repa, Prague University of Economics, Czech RepublicKamel Rouibah, College of Business Administration, Safat, Kuwait UniversityDavid G. Schwartz, Bar-Han University, Ramat Gan , IsraelZhongzhi Shi, Institute of Computing Technology, CAS , Beijing, ChinaTimothy K. Shih, Tamkang University, Tamsui, Taipeh Hsien, TaiwanKlaas Sikkel. University of Twente, NetherlandsGuttorm Sindre, Norwegian University SciencelTechnology, Trondheim, NorwayLarry Stapleton, Waterford Institute of Technology, Republic of IrelandEberhard Stickel. Bonn University of Applied Sciences, GermanyUldis Sukovskis, Riga Technical University, LatviaBo Sundgren, Statistics Sweden and Stockholm School of Economics, SwedenArne Solvberg, Norwegian University SciencelTechnology, Trondheim, NorwayJanis Tenteris. Riga Technical University, LatviaJacek Unold, Wrowlaw University of Economics, PolandOlegas Vasilecas, Vilnius Gediminas Technical University, LithuaniaJiri Vori sek, Prague University of Economics, Czech RepublicGottfried Vossen , University of Mun ster, GermanyGert-Jan de Vreede, University of Nebraska at Omaha, USARoel Wieringa, University of Twente, NetherlandsCarson C. Woo, University of British Columbia, Vancouver, CanadaAoying Zhou, Fudan University. Shanghai, ChinaHai Zhuge, Institute of Computing Technology, CAS, Beijing, China

Organising Committee

Anders G. Nilsson. Karlstad University, Sweden (Chair)Remigijus Gustas, Karlstad University, Sweden (Movie Production)Niklas Johansson, Karlstad University, Sweden (IT Resources)Ulrika Mollstedt, Karlstad University, Sweden (Marketing)Jenny Nilsson, Karlstad University, Sweden (Editing Work)Kurt Samuelsson, Karlstad University, Sweden (Photographing)Maria Kull, Karlstad University, Sweden (Conference Services)Helena Persson, Karlstad University, Sweden (Conference Services)Ximena Dahlborn, Karlstad University. Sweden (Communication)Nina Sundelin, Karlstad University, Sweden (Accounting)

x Conference Organi sation

Sponsors

The organisers would like to thank the following for their support:

Karlstad Univers ityRector's Office, Faculty Board, Division for Information Technology

City of KarlstadKarlstads kommun

Compare KarlstadCompetence Area network for IT companies in Karlstad

Elite Hotels of SwedenStadshotellet Karlstad

Contents

Volume 1

Keynote Speeches

1. Change Analysis - Innovation and Evolution 1Goran Goldkuhl and Annie Rostlinger

2. The Computer - The Businessman's Window to HisEnterprises.................................................................................. 13

Hans Karlander

3. Challenges in New Service Development and Value Creationthrough Service ••••..••.•••.•.••••••.•••..•••••.•.•.•.••••.•.•••.•.••.•••••.•.•.•.•.•.•.• 23

Bo Edvardsson, Anders Gustafsson and Bo Enquist

Co-design of Business and IT

4. Churchmanian Co-design - Basic Ideas and ApplicationExamples..................................................................................... 35

Olov Forsgren

5. The Ideal Oriented Co-design Approach Revisited .••••...........•...•• 47Christina Johnstone

6. What's in It for Me? Co-design of Business and IS 59Sandra Haraldson and Jan Olausson

7. Modelling of Reusable Business Processes: An Ontology-BasedApproach .•.•...••.•.•.•.•.•.•.....•.••••.•...•••..•••....•••••••.•••.•.•••.•.•.•.•.•..•...•. 71

Donatas Ciuksysand Albertas Caplinskas

8. Product Characteristics Influencing Customer CommunicationMedia Portfolio in Distance Selling Settings 83

Karin Axelsson and Britt-Marie Johansson

XII Contents

9. Process Maturity and Organizational Structure as a Frameworkfor Performance Improvements 95

Rok Skrinjar, Vlado Dirnovski, Miha Skerlavaj and Mojca Indihar­Sternberger

10. Modeling Business Processes in Public Administration •••••••••••• 107Vac1av Repa

11. Facilitating Learning in SPI through Co·design........................ 119Ulf Seigerroth and Mikael Lind

12. Feasibility Study: New Knowledge Demands in TurbulentBusiness World.......................................................................... 131

Renate Sprice and Marite Kirikova

13. Co-design as Proposals, Assessments and Decisions- Stakeholder Interaction in Information SystemsDevelopment 143

Ulf Larsson

14. Inter-Activities Management for Supporting CooperativeSoftware Development.............................................................. 155

Arnaud Lewandowski and Gregory Bourguin

15. The Socialization of Virtual Teams: Implications for ISD........ 169Brenda Mullally and Larry Stapleton

16. Providing a Correct Software Design in an Environment withSome Set of Restrictions in a Communication betweenProduct Managers and Designers............................................ 181

Deniss Kurnlander

Communication and Methods

17. New Document Concept and Metadata Classification forBroadcastArchives 193

Istvan Szakadat and Gabor Knapp

18. Class Model Development Using Business Rules 203Tomas Skersys and Saulius Gudas

Contents xiii

19. Ontology-Based Evaluation and Design of Domain-SpecificVisual Modeling Languages 217

Giancarlo Guizzardi, Luis Ferreira Pires and Marten van Sinderen

20. Engagements as a Unifying Concept for Process Integration... 229Igor T. Hawryszkiewycz

21. Method Configuration - A Systems Development ProjectRevisited..................................................................................... 241

Fredrik Karlsson

22. Combining Project Management Methods: A Case Study ofDistributed WorkPractices 253

Per Backlund and Bjorn Lundell

23. User Research Challenges in Harsh Environments: A CaseStudy in Rock CrushingIndustry ~...................... 265

Jarmo Palviainen and HanneleLeskinen

24. Scenarios for Improvement of Software DevelopmentMethodologies............................................................................ 277

Damjan Vavpotic, Marko Bajec and Marjan Krisper

25. Managing the Collaborative Networks Lifecycle:A Meta-Methodology 289

Ovidiu Noran

26. ModellingAssignments................................................................. 301Jan Olausson and MikaelLind

27. Collaborative Tools' Quality in Web-Based Learning Systems- A Modelof User Perceptions 313

Paolo Davoli and MatteoMonari

28. The Work that Analysts Do: A Systemic Functional Approachto Elicitation 325

Rodney J. Clarke

xiv Contents

Human Values of Information Technology

29. Cost Effective Development of Usable Systems: Gaps betweenHCI and Software Architecture Design.................................. 337

Eelke Folmer and Jan Bosch

30. Challenging the HCI Concept of Fidelity by Positioning OzlabPrototypes 349

Jenny Nilsson and Joe Siponen

31. Rapid Prototyping of User Interfaces in Robot Surgery- Wizard of Oz in Participatory Design.................................. 361

Niklas Larsson and Lennart Molin

32. Designing Simulation-Games for Organizational Prototyping 373Joeri van Laere, Gert Jan de Vreede and Henk G. Sol

33. The Role of End-Users for Wireless Information SystemsUsage 387

Pablo Valiente

34. Maintaining Compatibility in an Innovation Infrastructure.... 401Steinar Kristoffersen

35. Defining User Characteristics to Divide Layers in aMulti-Layered Context................................................ ....... ...... 413

Linn Gustavsson Christiernin

36. Translating Metaphors into Design Patterns 425Peter Rittgen

37. Exploring the Feasibility of a Spatial User Interface Paradigmfor Privacy-Enhancing Technology 437

Mike Bergmann, Martin Rost and John Soren Pettersson

38. Database Level Honeytoken Modules for Active DBMSProtection................................................................................... 449

Antanas Cenys, Darius Rainys, Lukas Radvilavicius and Nikolaj Goranin

Contents xv

39. Morally Successful Collaboration between Academia andIndustry - A Case of a Project Course.................................... 459

Tero Vartiainen

40. Information Society Development in Latvia: Current Stateand Perspectives 471

Janis Grundspenkis

Service Development and IT

41. Portalen Handelsplats Wermland - Practical E-commercefor Varmland's Businesses and Municipalities 481

Ulrika Obstfelder Peterson and Ulf Borg

42. How Standard Are the Standard Barriers to E-commerceAdoption? Empirical Evidence from Australia, Swedenand the USA............................................................................... 483

Robert MacGregor, Lejla Vrazalic, Sten Carlsson, Jean Prattand Matthew Harris

43. The Role of Change Agents in Technology Adoption Process 495Regina Gyampoh-Vidogah and Robert Moreton

44. Conceptual Model of Multidimensional MarketingInformation System 507

Dalia Kriksciuniene and Ruta Urbanskiene

45. A Distributed Workspace to Enable EngineeringInter-Company Collaboration: Validation and NewLessons Learnt from SIMNET 519

Kamel Rouibah and Samia Rouibah

XVI Contents

Volume 2

Service Development and IT (cont.)

46. ISETTA: Service Orientation in the ''Bologna Process" of aLarge University .••.••••.••.•.••••.•.•.••.•.•.•.••.•.••••.•.••.•.•.•..•..•••••...•.•.•. 531

Gottfried Vossen and Gunnar Thies

47. The User Interface as a Supplier of Intertwined e-Services.i.., 541Goran Hultgren and Owen Eriksson

48. Selecting Processes for Co-designing eGovernment Services .•. 553Jorg Becker, Bjorn Niehaves, Lars Algermissen, Thorsten Falkand Patrick Delfmann

49. Infusing Technology into Customer Relationships: BalancingHigh-Tech and High-Touch ••.•.•.•.•.•..•.•..•.•.•.••.•..•..•.•.•.•.•.•.•.•.•.• 565

Harald Salomann, Lutz Kolbe and Walter Brenner

50. Prerequisites and Effects of CRM Systems Use in Poland .••••••. 577Dorota Buchnowska and Stanislaw Wrycza

51. Understanding Enterprise Systems' Impact(s) on BusinessRelationships ..•.•.•.••.•.•.•.•..•.•.•.••.•.•..•....•.•....•.••...•.•..•.•.•.•.•.•.•.•.•.• 591

Peter Ekman and Peter Thilenius

52. Personalized Faculty Support from Central IT Geo-Teams..... 603Samuel Scalise

Requirements Engineering (RE) in the IS Life-Cycle

53. Verifying Information Content Containment of ConceptualData Schemata by Using Channel Theory.............................. 611

Yang Wang and JunKang Feng

54. Integration of Schemas on the Pre-Design Level Using theKCPM.Approach...................................................................... 623

Jiirgen Vohringer and Heinrich C. Mayr

Contents xvii

55. Towards a Generic and Integrated Enterprise ModelingApproach to Designing Databases and SoftwareComponents 635

Peter Bellstrom and Lars Jakob sson

56. A Synthesis Approach to Deriving Object-Based Specificationsfrom Object Interaction Scenarios 647

King-Sing Cheung and Kai-On Chow

57. Formalizing Constraints for Geographic Information 657Jesper Vinther Christensen and Mads Johnsen

58. A Practical Approach of Web System Testing 669Javier Jesus Gutierrez, Maria Jose Escalona, Manuel Mejiasand Jesus Torres

59. Overview of the Evaluation Approaches and Frameworksfor Requirements Engineering Tools 681

Raimundas Matulevicius and Guttorm Sindre

60. Requirements Engineering Tool Evaluation Approach 695Raimundas Matulevicius and Guttorm Sindre

61. Decision-Making Activities in Requirements EngineeringDecision Processes: A Case Study........................................... 707

Beatr ice Alenljung and Anne Persson

62. Requirements Practices: A Comparative Industrial Survey..... 719June M. Verner, Steven J. Bleistein, Narciso Cerpa and Karl A. Cox

63. An Empirical Study Identifying High Perceived ValueRequirements Engineering Practices 731

Mahmood Niazi, Karl A. Cox and June M. Verner

64. A First Step towards General Quality Requirements fore-Records 745

Erik Borglund

65. Handling Instable Requirements by Concern-BasedVersioning.................................................................................. 757

Zoltan Fazekas

XVlIl Contents

Semantic Web Approaches and Applications

66. Domain Knowledge-Based Reconciliation of ModelFragments 771

Darijus Strasunskas, Yun Lin and Sari Hakkarainen

67. Using Ontologies for Business and Application Integrationin Enterprise Quality Management......................................... 783

Alexandra Galatescu and Taisia Greceanu

68. Ontology-Based Elicitation of Business Rules 795Olegas Vasilecas and Diana Bugaite

69. Exporting Relational Data into a Native XML Store ••••.••••••••••• 807Jaroslav Pokorny and Jakub Reschke

70. The XSD-Builder Specification Language -Toward a SemanticView of XML SchemaDefinition............................................. 819

Joseph Fong and San Kuen Cheung

71. Challenges in Developing XML-Based Learning Repositories 831Jerzy Auksztol and Tomasz Przechlewski

72. Semantic Modeling for Virtual Organization: A Case forVirtual Course........................................................................... 843

William Song and Xiaoming Li

73. semiBlog - Semantic Publishing of Desktop Data...................... 855Knud Moller, John Breslin and Stefan Decker

74. WEB Services Networks and Technological Hybrids - TheIntegration Challenges of WAN Distributed Computingfor ASP Providers 867

Pawel Mroczkiewicz

75. Named Entity Recognition in a Hungarian NL Based QASystem 879

Domonkos Tikk, P. Ferenc Szidarovszky, Zsolt T. Kardkovacsand Gabor Magyar

Contents XIX

76. Mobile Agents Architecture in Data Presentation Domain....... 891Algirdas Laukaitis and Olegas Vasilecas

77. Active Extensions in a Visual Interface to Databases •.•.•.••.••••••. 903Mariusz Trzaska and Kazimierz Subieta

Management and IT (MIT)

78. Information Management in Small Enterprises - Constructionof a Tool with a Holistic Perspective 915

Carina Helmersson and Theresia Olsson Neve

79. Improving ICT Governance by Reorganizing Operation ofICT and Software Applications: The First Step toOutsource................................................................................... 927

Bjorn Johansson

80. Beliefs and Attitudes Associated withERP AdoptionBehaviours: A Grounded Theory Study from IT Managerand End-user Perspectives 939

Santipat Arunthari and Helen Hasan

81. Supporting Knowledge Transfer in IS Deployment Projects.... 951Mikael Schonstrom

82. IT Enabled Enterprise Transformation: Perspectives UsingProduct Data Management 963

Erisa K. Hines and Jayakanth Srinivasan

83. Integration of Text- and Data-Mining Technologies for Use inBanking Applications 973

Jacek Maslankowski

84. Syndicate Data Incorporation into Data Warehouses:A Categorization and Verification of Problems ••••.•••.•.•.•.•.•••. 981

Mattias Strand, Benkt Wangler, Bjorn Lundell and Markus Niklasson

85. Reflections on the Body of Knowledge in SoftwareEngineering................................................................................ 995

Dace Apshvalka and Peter Wendorff

xx Contents

86. A Relational Perspective on Knowledge Integration betweenSelf-Contained Work Groups: A Case Study in the HealthCare Sector 1007

May Wismen and Sven Carlsson

87. The Birth, Death, and Resurrection of an SPI Project.•••.•.•.•.•• 1019Sven Carlsson and Mikael Schon strom

88. Developing Organisational Knowledge ManagementInitiatives: A Collaborative Research Approach 1031

Henry Linger

89. Challenges in System Testing - An Interview Study .•.•.••.•...•.•• 1043Asa Dahlstedt

List of Authors

Alenljung, Beatr ice, 707-718Algermissen, Lars. 553-564Apshvalka, Dace, 995-1006Arunthari, Santipat, 939-950Auksztol, Jerzy, 831-842Axelsson, Karin, 83-94

Backlund, Per, 253-264Bajec, Marko , 277-288Becker, Jorg, 553-564Bellstrorn, Peter, 635-646Bergmann , Mike, 437-448Bleistein, Steven J., 719-730Borg, tnr, 481-482Borglund, Erik, 745-756Bosch, Jan, 337-34 8Bourguin , Gregory, 155-168Brenner, Walter, 565-576Breslin, John, 855-866Buchnowska, Dorota , 577-590Bugaite, Diana, 795-806

Caplinskas, Albertas, 71-82Carlsson, Sten, 483-494<:arlsson, Sven, 1007-1018 , 1019-1030Cenys. Antanas, 449-45 8Cerpa , Narciso, 719-730Cheung, King-Sing , 647-656Cheung, San Kuen, 819-830Chow, Kai-On, 647-656Christensen, Jesper Vinther , 657-668Chri stiernin, Linn Gustavsson, 413-424Ciuksys, Donatas, 71-82Clarke, Rodney J., 325-336Cox, Karl A., 719-730, 731-744

Dahlstedt , A.sa, 1043-1052Davoli, Paolo, 313-324Decker , Stefan , 855-866Delfmann , Patrick, 553-564Dimovski, Vlado, 95-106

Edvardsson, Bo, 23-34Ekman , Peter, 591-602

Enquist, Bo, 23-34Eriksson, Owen, 541-552Escalona, Marfa Jose, 669-680

Falk, Thorsten, 553-564Fazekas, Zoltan, 757-770Feng, JunKang, 611-622Folmer, Eelke, 337-348Fong,Joseph,819-830Forsgren, Olov, 35-46

Galatescu, Alexandra, 783-794Goldkuhl , Goran, 1-12Goranin , Nikolaj , 449-458Greceanu, Taisia, 783-794Grundspenkis, Janis, 471-4 80Gudas, Saulius, 203-216Guizzardi , Giancarlo, 217-228Gustafsson , Anders, 23-34Gutierrez, Javier Jesus, 669-680Gyampoh-Vidogah, Regina, 495-506

Hakkarainen , Sari, 771-78 2Haraldson, Sandra, 59-70Harris, Matthew, 483-494Hasan, Helen, 939-950Hawryszkiewy cz, Igor T ., 229-240Helmersson, Carina, 915-926Hines, Erisa K., 963-972Hultgren, Goran , 541-552

Indihar-Sternberger, Mojca, 95-106

Jakobsson, Lars, 635-646Johansson, Bjorn, 927-938Johansson, Britt-Marie, 83-94Johnsen, Mads, 657-668Johnstone, Christina, 47-58

Kardkovacs , Zsolt T., 879-890Karlander, Hans, 13-22Karlsson, Fredrik , 241-252Kirikova , Marite , 131-142Knapp, Gabor, 193-202Kolbe, Lutz, 565-576

xxii List of Authors

Kriksciunicnc, Dalia, 507-518Krisper, Marjan, 277-288Kristoffersen, Steinar, 401-412Kumlander, Deniss, 181-192

Laere, Joeri van, 373-386Larsson , Niklas , 361-372Larsson, Vlf, 143-154Laukaitis, Algirdas , 891-902Leskinen, Hannele, 265-276Lewandowski, Arnaud , 155-168Li, Xiaoming, 843-854Lin, Yun, 771-782Lind, Mikael, 119-130,301-312Linger , Henry, 1031-1042Lundell, Bjorn , 253-264 , 981-994

MacGregor, Robert, 483-494Magyar, Gabor, 879-890Maslankowski, Jacek, 973-980Matulevicius, Raimundas, 681-694,

695-706Mayr, Heinrich C; 623-634Mejias, Manuel, 669-680Molin, Lennart, 361-372Monari , Matteo, 313-324Moreton, Robert, 495-506Mroczkiewicz, Pawel, 867-878Mullally, Brenda, 169-180Moller, Knud, 855-866

Neve, Theresia Olsson, 915-926Niazi, Mahmood, 731-744Niehaves, Bjorn, 553-564Niklasson, Markus, 981-994Nilsson, Jenny, 349-360Noran, Ovidiu, 289-300

Olausson, Jan, 59-70, 301-312

Palviainen, Jarmo, 265-276Persson, Anne, 707-718Peterson, UIrika Obstfelder, 481-482Pcttersson, John Soren , 437-448Pires , Luis Ferreira, 217-228Pokorny, Jaroslav, 807-818Pratt, Jean, 483-494Przechlewski, Tomasz, 831-842

Radvilavicius, Lukas, 449-458Rainys, Darius, 449-458Repa, Vac1av, 107-118Reschke, Jakub, 807-818Rittgen, Peter, 425-436Rost, Martin, 437-448Rouibah, Kamel , 519-530Rouibah , Samia, 519-530Rostlinger, Annie, 1-12

Salomann, Harald, 565-576Scalise, Samuel, 603-610Schonstrom, Mikael, 951-962,

1019-1030Seigerroth, VIf, 119-130Sinderen, Marten van, 217-228Sindre , Guttorm, 681-694, 695-706Siponen, Joe, 349-360Skerlavaj, Miha, 95-106~kersys, Tomas, 203-216Skrinjar, Rok, 95-106Sol, Henk G., 373-386Song, William, 843-854Sprice, Renate , 131-142Srinivasan, Jayakanth, 963-972Stapleton, Larry, 169-180Strand , Mattias, 981-994Strasunskas, Darijus, 771-782Subieta, Kazimierz, 903-914Szakadat, Istvan, 193-202Szidarovszky, P. Ferenc , 879-890

Thies , Gunnar, 531-540Thilenius, Peter, 591-602Tikk, Domonkos, 879-890Torres, Jesus, 669-680Trzaska, Mariusz, 903-914

Urbanskiene, Ruta, 507-518

Valiente, Pablo , 387-400Vartiainen, Tero, 459-470Vasilecas, Olegas, 795-806,891-902Vavpotic, Damjan, 277-288Verner, June M., 719-730, 731-744Vossen , Gottfried, 531-540Vrazalic , Lejla, 483-494Vreede, Gert Jan de, 373-386

Vohringcr, Jurgcn, 623-634

Wang. Yang , 611-622Wangler, Benkt, 981-994Wendorff, Peter, 995-1006Wismen, May, 1007-1018Wryc za, Stanislaw. 577-590

List of Authors XXIII

Advances inInformation Systems DevelopmentBridging the Gap between Academiaand Industry

Volume 2

Advances inInformation SystemsDevelopmentBridging the Gap between Academiaand Industry

Volume 2

Edited by

Anders G. Nilsson and Remigijus GustasKarlstad UniversityKarlstad, Sweden

Wita Wojtkowski and W Gregory WojtkowskiBoise State UniversityBoise, Idaho, USA

Stanislaw WryczaUniversity of GdanskGdansk, Poland

Joze ZupancicUniversity of MariborKranj, Slovenia

~ Springer

Anders G. NilssonKarlstad UniversityUniversitetsgatan2SE-651 88 KarlstadSwedenanders.nilsson@kau.se

Wita WojtkowskiBoiseState University1910University DriveBoise, Idaho 83725USAwwojtkow@boisestate.edu

StanislawWryczaUniversityof Gdanskul. Arrnii Krajowej 119/121PL-81-824 SopotPolandswrycza@univ.gda.pl

Remigijus GustasKarlstad UniversityUniversitetsgatan 2SE-651 88 KarlstadSwedenremigijus.gustas@kau.se

W. Gregory WojtkowskiBoiseState University1910University DriveBoise, Idaho 83725USAgwojtkow@boisestate.edu

Joze ZupancicUniversityof MariborSystemsDevelopment LaboratorySI-6400Presernova IISloveniajoze.zupancic@fov.uni-mb.si

Proceedingsof the 14th International Conferenceon Information SystemsDevelopment-Bridgingthe Gap between Academia and Industry (ISD 2005), held in Karlstad, Sweden, August 14-17,2005.

Volume (2): Part 2 of a two-volume set.

Library of Congress Control Number: 2005937686

ISBN-IO: 0-387-30834-2ISBN-13: 978-0387-30834-0

©2oo6Springer Science+Business Media, LLCAll rights reserved. This workmay not be translated or copied in wholeor in part without the writtenpermissionof the publisher (Springer Science-Business Media, LLC, 233 Spring Street, New York,NY 10013, USA), except for brief excerpts in connection with reviews or scholarlyanalysis. Use inconnectionwith any form of information storage and retrieval, electronicadaptation, computer soft­ware,or by similaror dissimilarmethodology now known or hereafter developed is forbidden.The use in this publication of trade names,trademarks, servicemarks and similar terms,evenif theyare not identified as such, is not to be taken as an expressionof opinion as to whether or not theyare subject to proprietary rights.

Printed in the United States of America (EB)

987 654 3 2 1

springer.com

Preface

This publication is an outcome of the Fourteenth International Conferenceon Information Systems Development, ISD'2005, held in Karlstad, Swe­den during 14-17 August 2005. The theme for the ISD'2005 conferencewas "Advances in Information Systems Development: Bridging the Gapbetween Academia and Industry". This conference continues the fine tradi­tion of the first Polish - Scandinavian Seminar on Current Trends in In­formation Systems Development Methodologies, held in 1988, Gdansk,Poland. Through the years this seminar has evolved into the "InternationalConference on Information Systems Development (lSD)" as we know to­day. This ISD conference compliments the network of general InformationSystems conferences, e.g. ICIS, ECIS, AMCIS, PACIS and ACIS.

Information Systems Development (ISD) progresses rapidly, continuallycreating new challenges for the professionals involved. New concepts, ap­proaches and techniques of systems development emerge constantly in thisfield. Progress in ISD comes from research as well as from practice. Theaim of the Conference is to provide an international forum for the ex­change of ideas and experiences between academia and industry, and tostimulate exploration of new solutions. The Conference gives participantsan opportunity to express ideas on the current state of the art in informa­tion systems development, and to discuss and exchange views about newmethods, tools and applications. ISD as our professional and academic dis­cipline has responded to these challenges. As a practice-based discipline,ISD has always promoted a close interaction between theory and practicethat has been influential in setting the ISD agenda. This agenda has largelyfocused on the integration of people, business processes and informationtechnology (IT) together with the context in which this occurs.

The ISD conference provides a meeting point or venue for researchersand practitioners. They are coming from over 30 countries representing allcontinents in the world. The main objective of the conference is to sharescientific knowledge and interests and to establish strong professional tiesamong the participants. This year, the ISD'2005 conference provided anopportunity to bring participants to the newly established Karlstad Univer­sity in Sweden. Karlstad University is well known for its multidisciplinaryresearch and education programs as well as the close cooperation with thelocal industry of the Varrnland region. The ISD'2005 conference was or­ganised around seven research tracks. This Springer book of proceedings,published in two volumes, is organised after the following conferencetracks including a variety of papers forming separate chapters of the book:

vi Preface

• Co-design of Business and IT• Communication and Methods• Human Values of Information Technology• Service Development and IT• Requirements Engineering (RE) in the IS Life-Cycle• Semantic Web Approaches and Applications• Management and IT (MIT)

Three invited keynote speeches were held during the ISD'2005 confer­ence by very prominent authorities in the field: Prof Goran Goldkuhl, CEOHans Karlander and Prof Bo Edvardsson. In parallel with the conferencewe held a practical Workshop for the ISD delegates including presentationof a professional E-portal from the Wermland Chamber of Commerce.

The conference call for papers attracted a high number of good qualitycontributions. Of the 130 submitted papers we finally accepted 81 for pub­lication, representing an acceptance rate of approximately 60%. In additionwe had a pre-conference opportunity for promoting and supporting re­searchers in their professional careers. The pre-conference comprised 25papers which are published in separate proceedings from Karlstad Univer­sity Press. We had a best paper award appointment of four papers from thepre-conference offered to join this Springer book of proceedings. All to­gether we have 89 contributions (88 papers and one abstract) published aschapters in this book. The selection of papers for the whole ISD'2005 con­ference was based on reviews from the International Program Committee(IPC). All papers were reviewed following a "double blind" procedure bythree independent senior academics from IPc. Papers were assessed andranked from several criteria such as originality, relevance and presentation.

We would like to thank the authors of papers submitted to ISD'2005conference for their efforts. We would like to express our thanks to allprogram chairs, track chairs and IPC members for their essential work. Wewould also like to thank and acknowledge the work of those behind thescenes, especially Niklas Johansson for managing the web-site and sub­mission system MyReview and Jenny Nilsson for all valuable help withediting the papers according to the Springer book template. We are alsograteful to Karlstad University in particular to Rector Christina Ullenius,Dean Stephen Hwang and Head of Division Stig Hakangard for their sup­port with resources to be able to make the local arrangements.

Karlstad in August 2005

Anders G. Nilsson and Remigijus GustasConference Chairs ISD'2005

Conference Organisation

General Chair

Anders G. Nilsson, Karlstad University, Sweden

Program Co-Chairs and Proceedings Editors

Anders G. Nilsson, Karlstad University, SwedenRemigijus Gustas, Karlstad University, SwedenWita Wojtkowski, Boise State University, Idaho, USAW. Gregory Wojtkowski, Boise State University, Idaho, USAStanislaw Wrycza, University of Gdansk, PolandJoze Zupancic, University of Maribor, Kranj, Slovenia

Track Chairs

Sten Carlsson, Karlstad University, Sweden (Workshops for Industry)Sven Carlsson, Lund University, Sweden (Management and IT)Rodney Clarke, University ofWollongong, Australia (Communication & Methods)Olov Forsgren, University College of Boras, Sweden (Co-design)Odd Fredriksson, Karlstad University, Sweden (Service Development)Goran Goldkuhl, Linkoping University, Sweden (Co-design)John Soren Pettersson, Karlstad University, Sweden (Human Values of IT)Birger Rapp, Linkoping University, Sweden (Management and IT)William Song, University of Durham, United Kingdom (Semantic Web)Benkt Wangler, University of Skovde, Sweden (Requirements Engineering)

International Program Committee (IPC)

Gary Allen, University of Huddersfield, United KingdomErling S. Andersen, Norwegian School of Management, Oslo, NorwayKarin Axelsson, Linkoping University, SwedenJanis Barzdins, University of Latvia, Riga, LatviaJuris Borzovs, University of Latvia and Riga Technical University, LatviaFrada Burstein, Monash University, Melbourne, AustraliaRimantas Butleris, Kaunas Technical University, LithuaniaAlbertas Caplinskas, Institute of Mathematics and Informatics, Vilnius, LithuaniaAntanas Cenys, Semiconductor Physics Institute, Vilnius, Lithuania

Vlll Conference Organisation

Deren Chen, Zhejiang University, Hangzhou, ChinaHeitor Augustus Xavier Costa, Universidade Federal de Lavras, BrazilStefan Cronholm, Linkoping University, SwedenDarren Dalcher, Middlesex University, London, United KingdomDale Dzemydiene, Law University, Vilnius, LithuaniaOwen Eriksson, Dalarna University College, Borlange, SwedenJergen Fischer Nilsson, Technical University of Denmark, Lyngby, DenmarkJulie Fisher, Monash University, Melbourne, AustraliaGuy Fitzgerald, Brunel University, Middlesex, United KingdomChris Freyberg, Massey University, Palmerston North, New ZealandJanis Grundspenkis, Riga Technical University, LatviaHele-Mai Haav, Tallinn University of Technology, EstoniaG. Harindranath, University of London, United KingdomIgor Hawryszkiewycz, University of Technology, Sydney, AustraliaAlfred Helmerich, Research Institute of Applied Technology, Munich, GermanyJoshua Huang, E-Business Technology Institute, Hong Kong, ChinaJuhani Iivari, University of Oulu, FinlandMirjana Ivanovic, University of Novi Sad, Serbia and MontenegroMarius A. Janson, University of Missouri - St. Louis, USANimal Jayaratna, Curtin University, Perth, AustraliaRoland Kaschek, Massey University, Palmerston North, New ZealandKarlheinz Kautz, Copenhagen Business School, DenmarkMarite Kirikova, Riga Technical University, LatviaJerzy A. Kisielnicki, Warsaw University, PolandGabor Knapp, Budapest University of Technology and Economics, HungaryJohn Krogstie, Norwegian University SciencefTechnology, Trondheim, NorwayRein Kuusik, Tallinn University of Technology, EstoniaSergei Kuznetsov, Russian Academy of Science, Moscow, RussiaMichael Lang, National University ofIreland, Galway, IrelandXiaoming Li, Peking University, Beijing, ChinaMikael Lind, University College of Boras, SwedenHenry Linger, Monash University, Melbourne, AustraliaBjorn Lundell, University of Skovde, SwedenAudrone Lupeikiene, Institute of Mathematics and Informatics, Vilnius, LithuaniaKalle Lyytinen, Case Western Reserve University, Cleveland, Ohio, USALeszek A. Maciaszek, Macquarie University, Sydney, AustraliaGabor Magyar, Budapest University of Technology and Economics, HungaryYannis Manolopoulos, Aristotle University, Thessaloniki, GreeceMajed Al-Mashari, King Saud University, Riyadh, Saudi ArabiaHeinrich C. Mayr, University of Klagenfurt, AustriaUlfMelin, Linkoping University, SwedenElisabeth Metais, CNAM University, Paris, FranceRobert Moreton, University ofWolverhampton, United KingdomPavol Navrat, Slovak University of Technology, Bratislava, SlovakiaLina Nemuraite, Kaunas Technical University, LithuaniaOvidiu Noran, Griffith University, Brisbane, Australia

Conference Organisation ix

Jacob Nerbjerg, Copenhagen Business School, DenmarkEugene K. Ovsyannikov, The Academy of Sciences, St. Petersburg, RussiaJari Palomaki, Technical University of TampereIPori, FinlandMalgorzata Pankowska, University of Economics in Katowice, PolandGeorge A. Papadopoulus, University of Cyprus, Nicosia, CyprusAnne Persson, University of Skovde, SwedenAlain Pirotte, University of Louvain, BelgiumJaroslav Pokorny, Charles University in Prague, Czech RepublicBoris Rachev, University of Rousse and Technical University of Varna, BulgariaVaclav Repa, Prague University of Economics, Czech RepublicKamel Rouibah, College of Business Administration, Safat, Kuwait UniversityDavid G. Schwartz, Bar-Han University, Ramat Gan, IsraelZhongzhi Shi, Institute of Computing Technology, CAS, Beijing, ChinaTimothy K. Shih, Tamkang University, Tamsui, Taipeh Hsien, TaiwanKlaas Sikkel, University of Twentc, NetherlandsGuttorm Sindre, Norwegian University Science/Technology, Trondheim, NorwayLarry Stapleton, Waterford Institute of Technology, Republic ofIrelandEberhard Stickel, Bonn University of Applied Sciences, GermanyUldis Sukovskis, Riga Technical University, LatviaBo Sundgren, Statistics Sweden and Stockholm School of Economics, SwedenArne Selvberg, Norwegian University Science/Technology, Trondheim, NorwayJani s Tenteris, Riga Technical University, LatviaJacek Unold, Wrowlaw University of Economics, PolandOlegas Vasilecas, Vilnius Gediminas Technical University, LithuaniaJiri Vori sek, Prague University of Economics, Czech RepublicGottfried Vossen, University of Munster, GermanyGert-Jan de Vreede, University of Nebraska at Omaha, USARoel Wieringa, University of Twente, NetherlandsCarson C. Woo, University of British Columbia, Vancouver, CanadaAoying Zhou , Fudan University, Shanghai, ChinaHai Zhuge, Institute of Computing Technology, CAS , Beijing, China

Organising Committee

Anders G. Nilsson, Karlstad University, Sweden (Chair)Remigijus Gustas, Karlstad University, Sweden (Movie Production)Niklas Johansson, Karlstad University, Sweden (IT Resources)Ulrika Mollstedt, Karlstad University, Sweden (Marketing)Jenny Nilsson, Karlstad University, Sweden (Editing Work)Kurt Samuelsson, Karlstad University, Sweden (Photographing)Maria Kull, Karlstad University, Sweden (Conference Services)Helena Persson, Karlstad University, Sweden (Conferen ce Services)Ximena Dahlborn, Karlstad University, Sweden (Communication)Nina Sundelin, Karlstad University, Sweden (Accounting)

x Conference Organisation

Sponsors

The organisers would like to thank the following for their support:

Karlstad UniversityRector's Office, Faculty Board, Division for Information Technology

City of KarlstadKarlstads kommun

Compare KarlstadCompetence Area network for IT companies in Karlstad

Elite Hotels of SwedenStadshotellet Karlstad

Contents

Volume 1

Keynote Speeches

l. Change Analysis - Innovation and Evolution 1Goran Goldkuhl and Annie Rostlinger

2. The Computer - The Businessman's Window to HisEnterprises.................................................................................. 13

Hans Karlander

3. Challenges in New Service Development and Value Creationthrough Service •••••.••••••••..•.•••••••••••••.•.•.•.•.•.•.•.•••••••.••.•••.•.•••.•.••••• 23

Bo Edvardsson, Anders Gustafsson and Bo Enquist

Co-design of Business and IT

4. Churchmanian Co-design - Basic Ideas and ApplicationExamples..................................................................................... 35

Olov Forsgren

5. The Ideal Oriented Co-design Approach Revisited .•••..•••••••••.•••••• 47Christina Johnstone

6. What's in It for Me? Co-design of Business and IS •••••••••••••••••••••. 59Sandra Haraldson and Jan Olausson

7. Modelling of Reusable Business Processes: An Ontology-BasedApproach •••••••.•.••••••••••••••••.•••.•••.•••.•••••••••••••••.••••••••••••••••••••••••••••• 71

Donatas Ciuksys and Albertas Caplinskas

8. Product Characteristics Influencing Customer CommunicationMedia Portfolio in Distance Selling Settings 83

Karin Axelsson and Britt-Marie Johansson

xii Contents

9. Process Maturity and Organizational Structure as a Frameworkfor Performance Improvements _............... 95

Rok Skrinjar, Vlado Dimovski, Miha Skerlavaj and Mojca Indihar­Sternberger

10. Modeling Business Processes in Public Administration •••••••••••• 107Vaclav Repa

11. Facilitating Learning in SPI through Co-design 119Ulf Seigerroth and Mikael Lind

12. Feasibility Study: New Knowledge Demands in TurbulentBusiness World.......................................................................... 131

Renate Sprice and Marite Kirikova

13. Co-design as Proposals, Assessments and Decisions- Stakeholder Interaction in Information SystemsDevelopment 143

UlfLarsson

14. Inter-Activities Management for Supporting CooperativeSoftware Development.............................................................. 155

Arnaud Lewandowski and Gregory Bourguin

15. The Socialization of Virtual Teams: Implications for ISD •.•.•••• 169Brenda Mullally and Larry Stapleton

16. Providing a Correct Software Design in an Environment withSome Set of Restrictions in a Communication betweenProduct Managers and Designers............................................ 181

Deniss Kurnlander

Communication and Methods

17. New Document Concept and Metadata Classification forBroadcast Archives 193

Istvan Szakadat and Gabor Knapp

18. Class Model Development Using Business Rules •.••••.•.•.•.•••••••••• 203Tomas Skersys and Saulius Gudas

Contents Xlll

19. Ontology-Based Evaluation and Design of Domain-SpecificVisual Modellng Languages 217

Giancarlo Guizzardi, Luis Ferreira Pires and Marten van Sinderen

20. Engagements as a Unifying Concept for Process Integration... 229Igor T. Hawryszkiewycz

21. Method Configuration - A Systems Development ProjectRevisited..................................................................................... 241

Fredrik Karlsson

22. Combining Project Management Methods: A Case Study ofDistributed Work Practices 253

Per Backlund and Bjorn Lundell

23. User Research Challenges in Harsh Environments: A CaseStudy in Rock Crushing Industry........................................... 265

Jarmo Palviainen and Hannele Leskinen

24. Scenarios for Improvement of Software DevelopmentMethodologies............................................................................ 277

Damjan Vavpotic, Marko Bajec and Marjan Krisper

25. Managing the Collaborative Networks Lifecycle:A Meta-Methodology 289

Ovidiu Noran

26. Mod.elling Assignments 301Jan Olausson and Mikael Lind

27. Collaborative Tools' Quality in Web-Based Learning Systems- A Model of User Perceptions 313

Paolo Davoli and Matteo Monari

28. The Work that Analysts Do: A Systemic Functional Approachto Elicitation 325

Rodney J. Clarke

XIV Contents

Human Values of Information Technology

29. Cost Effective Development of Usable Systems: Gaps betweenHCI and Software Architecture Design.................................. 337

Belke Folmer and Jan Bosch

30. Challenging the HCI Concept of Fidelity by Positioning OzlabPrototypes 349

Jenny Nilsson and Joe Siponen

31. Rapid Prototyping of User Interfaces in Robot Surgery- Wizard of Oz in Participatory Design.................................. 361

Niklas Larsson and Lennart Molin

32. Designing Simulation-Games for Organizational Prototyping 373Joeri van Laere, Gert Jan de Vreede and Henk G. Sol

33. The Role of End-Users for Wireless Information SystemsUsage 387

Pablo Valiente

34. Maintaining Compatibility in an Innovation Infrastructure •••. 401Steinar Kristoffersen

35. Defining User Characteristics to Divide Layers in aMulti-Layered Context............................................................. 413

Linn Gustavsson Christiemin

36. Translating Metaphors into Design Patterns 425Peter Rittgen

37. Exploring the Feasibility of a Spatial User Interface Paradigmfor Privacy-Enhancing Technology......................................... 437

Mike Bergmann, Martin Rost and John Soren Pettersson

38. Database Level Honeytoken Modules for Active DBMSProtection................................................................................... 449

Antanas Cenys, Darius Rainys, Lukas Radvilavicius and Nikolaj Goranin

Contents xv

39. Morally Successful Collaboration between Academia andIndustry - A Case of a Project Course.................................... 459

Tero Vartiainen

40. Information Society Development in Latvia: Current Stateand Perspectives ••••••••••.••.•••••.•••.••••••••••••••••••••••••••••••••••••••••••.•.•.• 471

Janis Grundspenkis

Service Development and IT

41. Portalen Handelsplats Wermland - Practical E-commercefor Varmland's Businesses and Municipalities 481

Ulrika Obstfelder Peterson and Ulf Borg

42. How Standard Are the Standard Barriers to E-commerceAdoption? Empirical Evidence from Australia, Swedenand the USA............................................................................... 483

Robert MacGregor, Lejla Vrazalic, Sten Carlsson, Jean Prattand Matthew Harris

43. The Role of Change Agents in Technology Adoption Process 495Regina Gyampoh -Vidogah and Robert Moreton

44. Conceptual Model of Multidimensional MarketingInfonnation System •••••••••••.•••.•••••.•••••••••••••••••••••••••••••••••••••.•••••• 507

Dalia Kriksciuniene and Ruta Urbanskiene

45. A Distributed Workspace to Enable EngineeringInter-Company Collaboration: Validation and NewLessons Learnt from SIMNET .•.•.•.•.•.•.•.•.••.•.•.••••••••••••••••••••.•.• 519

Kamel Rouibah and Samia Rouibah

XVI Contents

Volume 2

Service Development and IT (cant.)

46. ISETTA: Service Orientation in the "Bologna Process" of aLarge University ••••••••.•••••.••••••••••••..••••.•••••..•••.••.•••••••.••••••••••••••• 531

Gottfried Vossen and Gunnar Thies

47. The User Interface as a Supplier of Intertwined e-Servlces.i.., 541Goran Hultgren and Owen Eriksson

48. Selecting Processes for Co-designing eGovernment Services •.• 553Jorg Becker, Bjorn Niehaves, Lars Algermissen, Thorsten Falkand Patrick Delfmann

49. Infusing Technology into Customer Relationships: BalancingHigh-Tech and High-Touch ••.••.••••••.•.••••.••••••.••••••••••••••.•.•.••••.•. 565

Harald Salomann, Lutz Kolbe and Walter Brenner

50. Prerequisites and Effects of CRM Systems Use in Poland 577Dorota Buchnowska and Stanislaw Wrycza

51. Understanding Enterprise Systems' Impact(s) on BusinessRelationships •.••••.•.•.••...••••••.•.••.•.•••..•••.••••••••.•.•••.••.•.••••...••••••••.•. 591

Peter Ekman and Peter Thilenius

52. Personalized Faculty Support from Central IT Gee-Teams•••.• 603Samuel Scalise

Requirements Engineering (RE) in the IS Life-Cycle

53. Verifying Information Content Containment of ConceptualData Schemata by Using Channel Theory••.••••.••••••.•.•.•.••••••••• 611

Yang Wang and JunKang Feng

54. Integration of Schemas on the Pre-Design Level Using theKCPM.Approach...................................................................... 623

Jurgen Vohringer and Heinrich C. Mayr

Contents xvii

55. Towards a Generic and Integrated Enterprise ModelingApproach to Designing Databases and SoftwareComponents 635

Peter Bellstrom and Lars Jakobsson

56. A Synthesis Approach to Deriving Object-Based Specificationsfrom Object Interaction Scenarios 647

King-Sing Cheung and Kai-On Chow

57. Formalizing Constraints for Geographic Information 657Jesper Vinther Christensen and Mads Johnsen

58. A Practical Approach of Web System Testing 669Javier Jesus Gutierrez, Maria Jose Escalona, Manuel Mejiasand Jesus Torres

59. Overview of the Evaluation Approaches and Frameworksfor Requirements Engineering Tools 681

Raimundas Matulevicius and Guttorm Sindre

60. Requirements Engineering Tool Evaluation Approach 695Raimundas Matulevicius and Guttorm Sindre

61. Decision-Making Activities in Requirements EngineeringDecision Processes: A Case Study........................................... 707

Beatrice Alenljung and Anne Persson

62. Requirements Practices: A Comparative Industrial Survey..... 719June M. Verner, Steven J. Bleistein, Narciso Cerpa and Karl A. Cox

63. An Empirical Study Identifying High Perceived ValueRequirements Engineering Practices 731

Mahmood Niazi, Karl A. Cox and June M. Verner

64. A First Step towards General Quality Requirements fore-Records 745

Erik Borglund

65. Handling Instable Requirements by Concern-BasedVersioning.................................................................................. 757

Zoltan Fazekas

XVlll Contents

Semantic Web Approaches and Applications

66. Domain Knowledge-Based Reconciliation of ModelFragments 771

Darijus Strasunskas, Yun Lin and Sari Hakkarainen

67. Using Ontologies for Business and Application Integrationin Enterprise Quality Management......................................... 783

Alexandra Galatescu and Taisia Greceanu

68. Ontology-Based Elicitation of Business Rules ••••••••••••.•.••••••••••••• 795Olegas Vasilecas and Diana Bugaite

69. Exporting Relational Data into a Native XML Store ••••••.•.•.••••• 807Jaroslav Pokorny and Jakub Reschke

70. The XSD-Builder Specification Language -Toward a SemanticView of XML SchemaDefinition............................................. 819

Joseph Fong and San Kuen Cheung

71. Challenges in Developing XML-Based Learning Repositories 831Jerzy Auksztol and Tomasz Przechlewski

72. Semantic Modeling for Virtual Organization: A Case forVirtual Course........................................................................... 843

William Song and Xiaoming Li

73. semiBiog - Semantic Publishing of Desktop Data...................... 855Knud Moller, John Breslin and Stefan Decker

74. WEB Services Networks and Technological Hybrids - TheIntegration Challenges of WAN Distributed Computingfor ASP Providers 867

Pawel Mroczkiewicz

75. Named Entity Recognition in a Hungarian NL Based QASystem 879

Domonkos Tikk, P. Ferenc Szidarovszky, Zsolt T. Kardkovacsand Gabor Magyar

Contents XIX

76. Mobile Agents Architecture in Data Presentation Domain....... 891Algirdas Laukaitis and Olegas Vasilecas

77. Active Extensions in a Visual Interface to Databases 903Mariu sz Trzaska and Kazimierz Subieta

Management and IT (Min

78. Information Management in Small Enterprises - Constructionof a Tool with a Holistic Perspective 915

Carina Helmersson and Theresia Olsson Neve

79. Improving ICT Governance by Reorganizing Operation ofICT and Software Applications: The First Step toOutsource................................................................................... 927

Bjorn Johansson

80. Beliefs and Attitudes Associated with ERP AdoptionBehaviours: A Grounded Theory Study from IT Managerand End-user Perspectives 939

Santipat Arunthari and Helen Hasan

81. Supporting Knowledge Transfer in IS Deployment Projects.... 951Mikael Schonstrom

82. IT Enabled Enterprise Transformation: Perspectives UsingProduct Data Management 963

Erisa K. Hines and Jayakanth Srinivasan

83. Integration of Text- and Data-Mining Technologies for Use inBanking Applications 973

Jacek Maslankowski

84. Syndicate Data Incorporation into Data Warehouses:A Categorization and Verification of Problems 981

Mattias Strand, Benkt Wangler, Bjorn Lundell and Markus Niklasson

85. Reflections on the Body of Knowledge in SoftwareEngineering................................................................................ 995

Dace Apshvalka and Peter Wendorff

xx Contents

86. A Relational Perspective on Knowledge Integration betweenSelf-Contained Work Groups: A Case Study in the HealthCareSector 1007

May Wismen and Sven Carlsson

87. The Birth, Death, and Resurrection of an SPI Project.•••••.•.•.•• 1019Sven Carlsson and Mikael Schon strom

88. Developing Organisational Knowledge ManagementInitiatives: A Collaborative Research Approach 1031

Henry Linger

89. Challenges in System Testing - An Interview Study................ 1043Asa Dahlstedt

List of Authors

Alenljung, Beatrice, 707-718Aigermissen, Lars, 553-564Apshvalka, Dace, 995-1006Arunthari, Santipat, 939-950Auksztol, Jerzy, 831-842Axelsson, Karin, 83-94

Backlund, Per, 253-264Bajec, Marko, 277-288Becker, Jorg, 553-564Bellstrom, Peter, 635-646Bergmann,Mike, 437-448Bleistein, Steven J., 719-730Borg, Ulf, 481-482Borglund, Erik, 745-756Bosch, Jan, 337-348Bourguin, Gregory, 155-168Brenner, Walter, 565-576Breslin, John, 855-866Buchnowska,Dorota, 577-590Bugaite, Diana, 795-806

Captinskas, Albertas, 71-82Carlsson, Sten, 483-494Carlsson, Sven, 1007-1018, 1019-1030Cenys, Antanas, 449-458Cerpa, Narciso, 719-730Cheung, King-Sing,647-656Cheung, San Kuen, 819-830Chow, Kai-On, 647-656Christensen, Jesper Vinther, 657-668Christiernin, Linn Gustavsson 413-424Ciuksys, Donatas, 71-82 'Clarke, Rodney J., 325-336Cox, Karl A, 719-730, 731-744

Dahlstedt, Asa, 1043-1052Davoli, Paolo, 313-324Decker, Stefan, 855-866Delfmann, Patrick, 553-564Dimovski, Vlado, 95-106

Edvardsson, Bo, 23-34Ekman, Peter, 591-602

Enquist, Bo, 23-34Eriksson, Owen, 541-552Escalona, Marfa Jose, 669-680

Falk, Thorsten, 553-564Fazekas, Zoltan, 757-770Feng, JunKang, 611-622Folmer, Eelke, 337-348Fong,Joseph,819-830Forsgren, Olov, 35-46

Galatescu, Alexandra, 783-794Goldkuhl, Goran, 1-12Goranin, Nikolaj, 449-458Greceanu, Taisia, 783-794Grundspenkis,Janis, 471-480Gudas, Saulius, 203-216Guizzardi, Giancarlo, 217-228Gustafsson, Anders, 23-34Gutierrez, Javier Jesus, 669-680Gyampoh-Vidogah, Regina, 495-506

Hakkarainen, Sari, 771-782Haraldson, Sandra, 59-70Harris, Matthew, 483-494Hasan, Helen, 939-950Hawryszkiewycz, Igor T., 229-240Helmersson, Carina, 915-926Hines, Erisa K., 963-972Hultgren, Goran, 541-552

Indihar-Sternberger, Mojca, 95-106

Jakobsson, Lars, 635-646Johansson, Bjorn, 927-938Johansson, Britt-Marie, 83-94Johnsen, Mads, 657-668Johnstone, Christina, 47-58

Kardkovacs, Zsolt T., 879-890Karlander, Hans, 13-22Karlsson, Fredrik, 241-252Kirikova,Marite, 131-142Knapp, Gabor, 193-202Kolbe, Lutz, 565-576

xxii List of Authors

Kriksciuniene, Dalia, 507-518~sper,~arjan,277-288

Kristoffersen, Steinar, 401-412Kumlander, Deniss, 181-192

Laere, Joeri van, 373-386Larsson, Niklas, 361-372Larsson, U1f, 143-154Laukaitis, Algirdas, 891-902Leskinen, Hannele, 265-276Lewandowski, Arnaud, 155-168u, Xiaoming, 843-854Lin, Yun, 771-782Lind, ~ikael, 119-130,301-312Linger, Henry, 1031-1042Lundell, Bjorn, 253-264, 981-994

Macflregor, Robert, 483-494Magyar, Gabor, 879-890Maslankowski, Jacek, 973-980Matulevicius, Raimundas, 681-694,

695-706Mayr, Heinrich C, 623-634Mejias, Manuel, 669-680~olin, Lennart, 361-372Monari, Matteo, 313-324Moreton, Robert, 495-506Mroczkiewicz, Pawel, 867-878Mullally, Brenda, 169-180Moller, Knud, 855-866

Neve, Theresia Olsson, 915-926Niazi, Mahmood, 731-744Niehaves, Bjorn, 553-564Niklasson, Markus, 981-994Nilsson, Jenny, 349-360Noran, Ovidiu, 289-300

Olausson, Jan, 59-70, 301-312

Palviainen, Jarrno, 265-276Persson, Anne, 707-718Peterson, U1rika Obstfelder, 481-482Pettersson, John Soren, 437-448Pires, Luis Ferreira, 217-228Pokorny, Jaroslav, 807-818Pratt, Jean, 483-494Przechlewski, Tomasz, 831-842

Radvilavicius, Lukas, 449-458Rainys, Darius, 449-458Repa, Vaclav, 107-118Reschke, Jakub, 807-818Rittgen, Peter, 425-436Rost, Martin, 437-448Rouibah, Kamel, 519-530Rouibah, Samia, 519-530Rostlinger, Annie, 1-12

Salomann, Harald, 565-576Scalise, Samuel, 603-610Schonstrom, ~ikael, 951-962,

1019-1030Seigerroth, U1f, 119-130Sinderen, Marten van, 217-228Sindre, Guttorm, 681-694, 695-706Siponen,Joe, 349-360Skerlavaj, ~iha, 95-106Skersys, Tomas, 203-216Skrinjar, Rok, 95-106Sol, Henk G., 373-386Song, William, 843-854Sprice, Renate, 131-142Srinivasan, Jayakanth, 963-972Stapleton, Larry, 169-180Strand, Mattias, 981-994Strasunskas, Darijus, 771-782Subieta, Kazimierz, 903-914Szakadat, Istvan, 193-202Szidarovszky, P. Ferenc, 879-890

Thies, Gunnar, 531-540Thilenius, Peter, 591-602Tikk, Domonkos, 879-890Torres, Jesus, 669-680Trzaska, Mariusz, 903-914

Urbanskiene, Ruta, 507-518

Valiente, Pablo, 387-400Vartiainen, Tero, 459-470Vasilecas, 01egas, 795-806, 891-902Vavpotic, Damjan, 277-288Verner, June ~., 719-730, 731-744Vossen, Gottfried, 531-540Vrazalic, Lej1a,483-494Vreede, Gert Jan de, 373-386

Vohringer, Jurgen, 623-634

Wang, Yang, 611-622Wangler, Benkt, 981-994Wendorff, Peter, 995-1006Wismen, May, 1007-1018Wrycza, Stanislaw, 577-590

List of Authors xxiii