Index

Abbajay, M. 249Abma, D. 232accountability, of libraries 276�7Agenda 21 see UN Agenda 21American Association of School

Librarians 114�15American Library Association 114�15American Psychological Association

231Anderson, C. 41Appley, L. A. 269Armistead, C. 46Arts Matrix case study see Kansas State

UniversityAssociation of Research Libraries (ARL)

leadership programs 38

Bacal, R. 250Barton, J. 277Bell, D. 137�8Bell, S. 46Belvalkar, M. 248, 250Belzowski, N. F. 89best practice model for school libraries

see libraries, schoolBitner, M. J. 139Bolden, R. 43�4, 56Booth, C. 90brainstorming

in dispute resolution 233as interview technique 163�4

Brewer, J. 106Brohman, M. K. 140

Brown, S. W. 139, 145Bruch, C. 85�7, 90Bullock Report (1975) 105Bunker, K. A. 27burnout

causes 87, 212, 218�21, 229, 234definition 25, 211�12, 218�19and depersonalization 218and enterprize culture 212health, influences on 218�19in library sector 216and organizational productivity

213�14and personal accomplishment

218�19prevention or control 24�5, 229and social support 231�2studies of 212, 215�16trends 212, 215�16see also stress

Buschman, J. E. 6

Canadian Urban Libraries Council(CULC) 38

carbon footprints 272Carmeli, A. 40�1Carriveau, A. 42�3Cawthorne, Jon E. 44�5Chartered Institute of Library and

Information Professionals(CILIP) 114

school library professional standardsand guidelines 115, 117

Clutterbuck, D. 31Cobb, S. 230collaboration

and distributed leadership 52�5and innovation 46�7role in librarianship 155�6

collection/content developmentin Indonesian community outreach

projects 11�15in Kansas State University Arts

Matrix 188�95, 205�7College Library Directors’ Mentor

Programdevelopment 33�4mindful leadership attributes in

31�4purpose 31

communities of practiceadvantages 88�9definition 88development resources 90and library instructor development

84, 87�90Loyola University New Orleans

case study 91�7theory 87�8

Connecticut Association of SchoolLibrarians 116

Connecticut Educators’ ComputerAssociation 116

constructivism 87�8Corbin, J. 248corporate social responsibility 272Cox, A. 88Crail, M. 224creativity, barriers to 41Cunningham, A. D. 90curriculum development

in UK public education systems103�4

Currie, G. 44

customer servicerole in service economy 138service design theories 138�41

Cuthbertson, R. 44

Davis, K. D. 86De Becker, G. 160�1de Jong, M. 146, 149�50Deiss, K. 45Delft University of Technology,

Netherlands 14�15Denti, L. 40�1Dickmann, M. H. 24�5digital libraries

digital heritage projects 12�14, 18increasing role of 4

Dinerman, G. 158DISRAELI Method 158Donovan, C. 90Duren, P. 44�5Dysart, J. 41

East Midlands distributed leadershipskills study

adding value 50�2autonomy and formal leaders

52�5collaboration, influence on 49�55,

66�7, 77creativity, role of 50purpose 47�8results and discussion 48�55,

57�76ecology

education and literacy 273�4libraries, applicability to 272�4performance evaluation 273practices 273

educationcurriculum development, in UK

103�4

288 Index

economic development, contributionto 275

and ethical leadership 277�8public education systems,

international comparisons102�4, 126�7

see also ethics; library instruction;teaching skills

emotional intelligence 24�5ethics

and corporate social responsibility272

ethical behavior 274, 277�8IFLA Code of Ethics 277�8privacy and neutrality 277

Faems, D. 47Fayol, H. 271Fitzsimmons, G. 157Freeman, G. 4, 16Freudenberger, H. 211�12, 215�16,

219�20Future Leaders Programme (FLP) 38

Gholipour, A. 252Gibson, C. 84Glaser, B. G. 127�8global libraries 279�80Goleman, D. 24Goodson, I. F. 161gossip

definition 248�9historical role of 247�8in Nigerian academic libraries,

study 253�66psychological interpretation 247and rumor, similarities between 248as social activity 248�9in workplaceadvantages 245�6, 249�51,

260�1

as management tool 251�3studies of 247�8

Greenglass, E. R. 231Grigsby, R. K. 248grounded theory 110, 127�8

Hannigan, C. H. 251Harris, A. 43�4Harris, B. R. 89Harris Interactive 231Hemlin, S. 40�1Hernon, P. 45Herold, I. M. H. 32Herring, J. E. 106Hill, A. 44hiring see interview techniquesHonnet, E. P. 13How Good is Our School 114�15Howard, A. 45

ICTacademic library role in service

provision 4, 17�18ethical challenges 277and library service access 29and library service development

3�4role development, and library

reorganization 189Indonesia, community outreach

projects in see SurabayaMemory Project

information literacycompetency standards 86�7, 89model 84�6see also library instruction

Information Power 115, 117innovation

generally 39autonomy and formal leaders

41, 46

289Index

barriers to creativity 41�2and collaboration/ partnerships

46�7and leadership, relationship

between 40�2organizational conditions

conducive to 40�1in library servicespublic policy, role in 39�40

integrative leadership 47International Federation of Library

Associations (IFLA)Code of Ethics 277�8

International Labor Organizationworkplace stress survey (2000) 212

interview techniquesbrainstorming 163�4DISRAELI Method 158examples 167�73face-to-face interview questions

171�2focus ofon failure and success 161personality 160, 166�7storytelling 158, 161�2, 165�6teamwork 161

patterned behavior descriptioninterview (PBDI) questions158, 162

presentations 164�5studies of 157�9see also University of West Georgia

Jantz, Ronald C. 39, 41�2Johannsen, C. G. 279Jones, R. 41

Kansas State Universitylibraries, reorganization see also

libraries, reorganizationfaculty outreach 190�2

organizational structure changes183�9

role development 188�95, 205�7Matrix development 195�6Arts Matrix 178, 201�3K-State libraries matrices 196�201Matrix model benefits and

challenges 204�8Strategic Plan 177�80goals 180�3

Katzen, H. 140�5Kingberg, S. 246Knowles, L. 108Koster, K. 217Kotter, J. P. 24, 32Kranich, N. 17

Lance, K. C. 106�7leadership, distributed

academic interest in 43and accountability 43�4adding value, importance of 50�2autonomy and formal leaders 41, 46,

52�5and collaboration 49�55definition 42�3East Midlands leadership skills study

43�55adding value 50�2autonomy and formal leaders

52�5collaboration, influence on 49�55,

66�7, 77creativity, role of 50purpose 47�8results and discussion 48�55,

57�76library leadership studies 44�6limitations 56and organizational change, link

between 44

290 Index

principles of 43�4and serendipity 53and team performance, impact on 44

Leadership Foundation for HigherEducation (UK) 38

leadership, generallyautonomy and formal leaders 41, 46command and control methods

26�7definition 24and innovation 40�2, 46library leadership programs 37�8library leadership studies 44�6Quantum Skills 27�8resonant leadership 24�5in school libraries see libraries, schooltransformational leadership 42Transition Leadership Wheel 27

leadership, mindfuladvantages 34characteristics of 22�3, 29, 33College Library Directors’ Mentor

Program case study 31�4definition 23�4and emotional intelligence 24�5and organizational change 26�7and organizational culture 25�6in practice 25, 28�31resonant leadership 24�5and self-awareness 27�8, 30and self-sacrifice 25theories of 24�8and trust relationships 26�8

Leading Modern Public Libraries (UK)38

Leong, J. 41Lester, M. C. 251�2libraries, academic

cultural community contributions6�7, 11, 17

gossip management see gossip

ICT role in service provision 4,17�18

outreach services see SurabayaMemory Project

reorganization see libraries,reorganization

role and functions, redefinition of 4,16

student engagement, role of 17user education see library instructionsee also leadership, distributed

libraries, generallyaccountability 276�7carbon footprints 272challenges 38�9as growing organisms 270�1social role of 270sustainability influences on 278�80transparency 276�7

libraries, publiccommunity contribution of 6, 16

libraries, reorganizationin Kansas State UniversityArts Matrix Development

195�208faculty outreach 190�2organizational structure changes

183�9role development 188�95, 205�7

libraries, schoolbest practice model for 111�12feasibility 123�4framework development 117�20interconnection of aspects 122�3success or failure factors 125�7systemic differences, influences of

126�7education, role in 102�3, 112LIS teaching educationimpact studies, international

comparisons 106�9, 126�7

291Index

requirements 105�6school librariansconferences and networking

opportunities 116model characteristics 111�12,

120�1pay and status variations 113�14professional expectations 116�17professional standards and

guidelines 114�17professional support 122, 126role and status, international

comparisons 113�17strategic vision 123

Libraries Supporting Learners 115, 124Library and Archives Canada (LAC)

229library exhibitions

community role of 6�8and storytelling 8�11success measurement challenges 8see also Surabaya Memory Project

library instructionin academic libraries, role of

84�5challenges 84�7and communities of practice 84,

87�90external guidance 86�7instruction coordinator roles and

skills 87, 91�7internal expectations 86�7librarians as teachers 85�6library reorganization role in

development 189�92Loyola University New Orleans,

case studycommunity of practice 91�7feedback mechanisms 93institutional context 90�1

instruction coordinatorresponsibilities 91�7

teaching methods 93�5perceived value of 85programs, variations in 83�4stereotypes, influence of 85stress and burnout 86�7

Library Leadership Program (CAVAL,Australia) 38

library service innovationand collaboration/ partnerships

46�7public policy role in 39�40see also leadership, distributed

Licunanan, B. 40Lippencott, J. K. 18Lloyd, A. 89Lockett, A. 44Loyola University New Orleans, library

instruction coordination casestudy

community of practice 91�7feedback mechanisms 93institutional context 90�1instruction coordinator

responsibilities 91�7teaching methods 93�5

Lynch, C. A. 18

McCarten, M. 45�6MacDonald, M. 93Maglio, P. P. 140, 142�3Maloney, M. 8management

collection/ content development seeKansas State University

definition 24, 269�70gossip management see gossipand social climate, relationship with

270�1

292 Index

team development see interviewtechniques

see also stressmanagement, strategic

definition 270performance assessment,

role in 277strategic library management see

UN Agenda 21Manz, C. C. 42May, J. 248Mech, T. E. 31meditation 22�3Megginson, D. 31mentoring

and mindful leadership, case study31�4

Michelson, G. 248, 252micromanagement 229mindfulness

and meditation 22�3practical applications, in library

environment 30�1see also leadership, mindful

Morse, R. S. 47Mouly, S. 248, 252Mrosko, T. 251Mumford, M. D. 40�1

National Institute for Health andClinical Excellence (NICE)

on healthcare costs of workplacestress 223

National Institute for OccupationalSafety and Health (NIOSH)

on workplace stress 219Neufeld, Kenley 22�3New Orleans Louisiana Information

Forum (NOLA) 96�7Nigeria, gossip study

goals 253�4

limitations 261�2questions 253�4results 254�61scope and method 253�4, 262�6

organizational changecultural resistance to 26management role of gossip in

251�3and mindful leadership 26�7and workplace stress 234�6

organizational cultureand mindful leadership 25�6soft skills, importance of 155�6,

158outreach programs

community outreach see SurabayaMemory Project

faculty outreach at Kansas StateUniversity 190�2

Pan, D. 45partnerships

and distributed leadership 52�5and innovation 46�7role in librarianship 155�6

Patrons, People, Process andInformation technology(PPPI) 146�8

patterned behavior descriptioninterview (PBDI) questions158, 162

Pearce, C. L. 42performance assessment

and distributed leadership 44and strategic management, role in

277Petra Christian University Library see

Surabaya Memory ProjectPetra iPoster 5Pors, N. O. 279

293Index

Poulsen, S. J. 13PPPI model see Patrons, People,

Process and Informationtechnology

privacy 277professional associations

supportive strength of 114, 124professional development see library

instructionprofessional support

in school librariesbest practice model for 122, 126comparative strength 114, 124professional standards and

guidelines 115, 117public education

UK and Scottish models 103�4US model 103�4

Public Library Association (US)PLA Leadership Academy 38

Public Library Leadership Fellows(PLLF) program 38

Pung, S. K. 16Pungitore, V. L. 138, 146

Quantum Skills 27�8

Ralston, S. M. 158Ranganathan, S. R. 270recruitment see interview techniquesResearch Library Leadership Fellows

(RLLF) 38Richelson, G. 216Riggs, D. 31Rio+20 Summit on Sustainable

Development (2012) 280Rowley, J. 39, 46�7

Sangiorni, D. 140�1Schachter, D. 166Schein, E. H. 25�6

schoolsmodel characteristics 121�2see also education; libraries, school

Schuler, R. S. 235Schwartz, C. 45Scotland

public education system 102�4see also libraries, school

service designco-design 143definition 139�40design thinking 145foundations 143�4methods 141�5Patrons, People, Process and

Information technology(PPPI) 146�8

phases 144�5processes 144�5service life cycle 141�2service systems 142�3theory development 140�1

service dominant logic 140service economy 137�8service science 139�40Sethi, A. S. 235shared leadership see leadership,

distributedShelton, C. D. 27�8Shepard, R. 146, 149�50Shupe, E. I. 16Smith, Katlin 4social responsibility

applicability to libraries 274�6contribution to economic

development 275corporate social responsibility 272ethical behavior 274and ethics 277�8for local community and society at

large 275�6

294 Index

sociocultural theory 87�9soft skills

importance of 155�6, 158service science role 140

Spillane, J. P. 56Spohrer, J. 140, 142�3Sproles, C. 86Stanford-Blair, N. 24�5Staninger, S. W. 46stereotypes 85storytelling

in digital heritage exhibitions 8�11in interviews 158, 161�2, 165�6

Strauss, A. L. 127�8stress

and absenteeism 232causes 219�21, 228�36control levels 228�30definition 216�17healthcare costs of 213, 223influences on 213�14, 217, 224�5International Labor Organization

stress survey 212in library sector 87, 216, 220�1managementback-to-work vs. prevention

programs 223challenges 224�8communication, role of 234�6dispute resolution 232�3early intervention 223�4job demand conflict 226�8legal responsibilities 236managers’ role in 234organizational support 222�6policies, focus of 213�14,

223�4role conflict or ambiguity 234self-monitoring 235�6social support 230�2stress recognition training 214

workplace relationships 232�3and organizational change 234�6short-term stress, benefits of 217signs and symptoms 220�3trends 212�13, 215�16see also burnout

Sullivan, M. 45Surabaya Memory Project, Indonesia

academic department collaborationsservice development initiatives

5�14service learning initiatives 13�14

community contributionscommunity partnerships 6�7,

11, 17cultural institurion partnerships

11�12local government resources

14�15schools involvement 8�11stakeholders 11�14, 16�17

digital content 5�6, 14�17events and programsacademic department involvement

11�14educational activities 8�11exhibition content development

6�11Heritage Walks 12�14logo design competition 7mall exhibitions 7�8public document access 14�15storytelling 8, 11

history and purpose 3�6library management policy, impact

on 16�17stakeholders 11�14, 16�17

sustainable developmentchallenges of 270�1, 279�80see also UN Agenda 21

Sutton, R. I. 160�1, 163

295Index

teaching skills developmentdual qualification, debate over

105�6in LISeducation and qualifications

105�6impact studies 106�9, 126�7

teaching challenges 94�5in United Kingdom 105�6in United States 105see also library instruction

teamworkand interview techniques 161performance, distributed leadership

influence on 44Tourish, D. 42transparency, of libraries 276�7

UN Agenda 21 (Action Plan onSustainable Development)

background 271�2challenges 271outline 281�3policy adoption trends 271strategic library management,

applicability toaccountability and transparency

276�7ecology 272�4ethics 277�8global library concept 279�80social responsibility 274�6sustainable development vs. user

satisfaction 278�9United Kingdom

distributed leadership see EastMidlands distributedleadership skills study

LIS education 105�6LIS professional associations 114,

124

LIS professional standards andguidelines 114�17

public education system 103�4workplace stress management 223see also libraries, school

United Statesinterview technique development see

University of West Georgialibrary instruction coordination see

Loyola University NewOrleans

library reorganization see libraries,reorganization

LIS professional associations 114,124

LIS professional standards andguidelines 114�17

LIS teaching education 105�7public education system 103�4workplace stress, healthcare costs of

223see also libraries, school

University of Colorado Denver 45University of Hong Kong Libraries 17University of Oxford 223�4University of West Georgia

background 156�7interview technique case studybackground 159�60brainstorming 163�4interview question development

160�2interview schedules 162�3,

165�6, 172�3job advertisements 167�70on-campus interview questions

171�2personality focus, importance of

160, 166�7presentations 164�5telephone interview questions 171

296 Index

librarians’ teaching role 156�7Usherwood, R. 16

Victoria State Library, Australia45�6

Wakefield, M. 27Walton, G. 41

Wang, L. 87�8Wavell, C. 108�9Weissenberger, B. 250Wenger, E. 88Westney, L. C. 12Wilkinson, C. W. 85�7, 90Williams, D. A. 108�9Wofford, M. 158

297Index