Index

References to figures are shown in italics. References to tables are shown in bold.

24/7 Reference Cooperative 84, 86,90–1

Abrams, L. 8academic libraries 6–7, 8

as agents of transformational change137

collaboration in information literacy66

competition from bookstores 117,118, 119–20

competition from the internet 114,116, 117–18

decline in use 116–17, 117as facilitators of learning experience

138–9leadership in 235library use fees 120, 207management practices 236meeting needs of academics 51, 68,

69–70meeting needs of students 119,

137–8, 140, 145–6on joint degrees 67–8, 69–70

outreach 119personalization of services 119, 120,

121problems in developing countries

244student reference assistants 157–8,

169–70

transaction approach to service116–18

value-added approach 120–6virtual patron base 118virtual reference services 87web-based library instruction 66–7

see also boutique libraries:management and liaison;Collaborative Virtual ReferenceServices; e-Resources consortium:Jamaica; Humanities DigitalMedia Archive project; inter-institutional librarycollaboration: support for a jointdegree; joint academic libraries:Finland; learning spaces: campuspartnerships to enabletransformational change; libraryservice desks: merging at USFTampa Library; mergingacademic libraries: Utah StateUniversity

access to resources, barriers to 69–70acquisitions 6

across university libraries 209Adaryukov, A. 7administrative support, importance of

64, 65, 77Aho, M. K. 161Akers, C. 86, 92, 97, 98Alberico, R. 6

Index270

alignment, importance of 147–8,206–7

see also institutional missionsAlladie, V. 246Allen, B. M. F. 245, 265Alleyne, J. M. 65, 66–7Amazons xiv, 120Anaton, M. 249Anderson, G. 60Apostel, S. 146archives see digital collections;

Humanities Digital Media Archiveproject; institutional repositories

Arret, L. 94, 95art images 50–1, 52

see also Humanities Digital MediaArchive project

Ashcroft, L. 245AskHELIN 98, 101Ask Now! 85, 93, 102Auchter, D. 122Audit Commission 31Australia, Collaborative Virtual

Reference Services 85, 93, 102Avet, T. 91, 92, 93, 97, 98

back-office services see National Libraryof Scotland: shared back-officeservices

Baepler, P. 149Bailey, D. R. 144Bailey-Hainer, B. 85, 86, 90Balraj, L. 60, 65, 69Banks, J. 163Barbier, P. 86, 91Barr, B. 91, 95Bauer, M. 7Beagle, D. R. 144Bennett, B. A. 100Bennett, S. 144Berger, S. 85, 87, 91, 93

Bertelsmann, Penguin-Random Housemerger xiv

Berube, L. 87Beschnett, A. M. 161Biblioteksvagten 88, 89, 92Birdie, C. 246Bishop, B. W. 84, 86, 88, 91, 92, 93,

96, 97, 98, 99, 101, 249Blinnikka, Sirkku xvi, 223Blumer, H. 34Bodner, S. 88, 90, 95books or information as focus of public

library 34, 43–4bookstores in competition with libraries

117, 118, 119–20Bostick, S. L. 263boutique libraries: management and

liaison xv–xviabstract and introduction 113–16collection management 129–30conclusions 132–3lessons learned from business 118–20meeting special needs of customers

130reference support and library

instruction 127–9role of liaison librarian 131–2traditional libraries, the transaction

approach 116–18value-added approach 120–1

an inviting space 121–2knowing the customer 123–6liaison and relationship building

122–3boutique services business model

114–16, 118customer intimacy strategy 118–19,

132uniqueness of boutique services 115

Boys, J. 149Bradford, M. 248

Index 271

branch libraries, academic see boutiquelibraries: management and liaison

Brassaw, Lori J. xvi, 201Braund-Allen, J. 7Braun, V. 37Bridges, L. M. 7Briggs, L. 86, 88, 89, 94, 95, 96,

98, 100Brinkman, S. 7Brodie, E. 41Brooks, C. 149Bryan, L. 158Bryson, J. 33Burgess, A. 114Burich, N. J. 86, 87, 88, 89, 90, 93business models 114–16, 118

Calvert, P. J. 237Cameron, D. 8campus partnerships see learning spaces:

campus partnerships to enabletransformational change

card sort activities, research tool71–2

Caribbean, history of collaboration 244,246–7

Carle, D. O. 7Carpenter, Russell G. xvi, 135, 146Carterette, B. 89, 90, 92, 101Carter, T. 114Casey, A. M. 93catalogs

access to e-books across academiclibraries 210–11

digital image databases 56migrating 205

Chambers, A. 114change, libraries as agents of 137, 144Chartered Institute of Public Finance

and Accountancy 32chat reference services/software 82

see also Collaborative VirtualReference Services; IM Reference

Cheng, R. J. 85, 87, 91, 93Chozik, A. xivCitizens’ Eye (Leicester Central Library)

34–6, 38–44Clarke, V. 37‘‘clearing house’’ web pages 53, 54Coates, T. 31Coffman, S. 85, 88, 92, 93, 95,

97, 98collaboration 6

around the world 245–6assessing success of 22–4see also partnerships and public

libraries; strategic collaborationCollaborative Virtual Reference Services

xvabstract and introduction 81–3benefits of

automated referrals to specialists82, 84–5, 87, 95

cost-effectiveness 91–3extended service hours 93–4increased collegiality amongst

librarians 94–5other benefits 94–6

challengescultural differences 99–101local questions 96–9software and technology 101–2standard protocols and language

101–2conclusions 107–8management and staffing

governance and administration88–9

provision and characteristics of staff89–90

role of committees 89service hours 90–1

Index272

survey about benefits and challenges103

benefits 103–4benefits for librarians 104challenges 104–6implications for new collaborations

106–7Texas A & M University, Policy

Sciences and Economics Library127

types (demographics)academic/research 87multi-type 86–7public 87–8subject oriented 87

types (size and region)international 83–4intra-institutional collaborative

service 84–5regional 85state 85–6

University of South Florida, TampaLibrary 156–7

Collard, S. 84, 90, 91, 96, 99collection development, collaboration 6collections management, collaboration

69College of Eastern Utah 202, 203

see also merging academic libraries:Utah State University

Colston, D. E. 86, 89, 95, 100, 101combined service desks see ‘‘one desk’’

service modelcommunication

in collaboration 25, 161, 163, 168,196, 204–5, 219, 220

with library users 121, 122–6see also oral communication, needs of

studentscommunities see community

engagement in public libraries;

Dory Project: intra and inter-institutional collaboration

community engagement in publiclibraries

abstract and introduction 31–2case studies 34–8

Citizens’ Eye 34–6, 38–44Community Health and Wellbeing

in Libraries 34–6, 37, 38–44potential cases for investigation 35Project LiRA 34–6, 37, 38–44

communities as stakeholders 32,40–1

community-driven engagement 32,41, 45

practical aspects of communityengagement 32–4, 36

community involvement in thelibrary service 33, 40–1

involvement of volunteers 33–4,42–3

partnerships 33, 39–40public dialogue and deliberation

34, 44public libraries as community space

33, 38–9working around books or

information 34, 43–4recommendations 45research project

conclusions 38–44data collection and analysis 37–8findings 38–44interview technique 37, 38methodology 34–6

Community Engagement throughReading 34

Community Health and Wellbeing inLibraries Project 34–6, 37,38–44

Community Service Volunteers 33

Index 273

community spirit in joint academiclibraries 236–8

concierge services see boutique servicesbusiness model

confidentiality, conflict withpersonalized services 120

consortia, worldwide 245–6Cook, E. I. 7Cookman, N. 43cooperation, organizational model 6Cooper, R. xivcoordination, organizational model 6copyright, digital repositories 14–15Cornwall, A. 42, 43Council for Finnish University Libraries

240Council of Graduate Schools in the

United States 60, 65course reserves systems 213–14Cowling, E. 41Cox, C. N. 99Crane, J. 157Creswell, J. W. 34Crosetto, A. 263, 265cross-campus collaboration 49–58cross-enrollment between academic

libraries 69–70cross-searchable databases, digital media

53–4CSV Consulting 33, 34cultural differences, institutional

99–101cultural partners see National Library of

Scotland: shared back-office servicesCurry, E. A. 7customer intimacy strategy 118–19,

132customer service 114

see also boutique libraries:management and liaison

Cutts, A. 115

CVRS see Collaborative VirtualReference Services

Darch, C. 244, 245, 246databases 53, 54

see also digital collections;Humanities Digital MediaArchive project

Daugaard, V. 88, 89, 90, 92,96, 100

Davis, K. 102Decker, Emy N. xv, 49Dee, C. R. 87, 92De Groote, S. L. 84, 90, 91, 96, 99Denecke, D. D. 60Denmark, virtual reference services 88,

89, 92Dennison, K. 159Denzin, N. K. 34Derby City Libraries see Project LiRA

(Derby City Libraries)DeskTrackerTM 157developing countries, barriers to

collaboration 244, 246, 265Devlin, F. A. 86, 87, 88, 89, 90, 93Dewey, B. 7, 8digital collections 6, 7–8, 51–2

cataloging and metadata problems 56collecting and storing data 17–19cross-linking resources 24measuring usage 23metadata 14standards 13–15see also Humanities Digital Media

Archive projectDigital CommonsTM platform 14digital images for teaching and research

50–1digital information 117–18

see also boutique libraries:management and liaison

Index274

digital media, cross-searchable databases53–4

digitization projects 6, 7–8art images 50, 52cataloging and metadata problems 56collecting and storing data 17–19metadata 14standards 13–15see also Dory Project: intra and inter-

institutional collaborationDinkins, D. 158, 163distance

as a barrier to collaboration 204–5,215, 219

learning programs (informationliteracy) 66

Docutek ERes 213–14Dorsch, J. L. 84, 90, 91, 96, 99Dory Project: intra and inter-

institutional collaboration 3abstract and introduction 3–4assessment 22–4benefits of 12collecting and storing data 17–19,

20conclusions 25–6connection with institutional mission

statements 4–5description 9–10grants 11–12, 19–20, 22importance of liaison with

community 13interview preparations and technique

16–17launching the digital collection

24–5project chronology 15–24project goals 5project management 17–19, 21–2project partners 4–5

Jereld R. Nicholson Library 4

Linfield College, Department ofTheatre and CommunicationArts 4

Linfield College, Linfield Center forthe Northwest (LCN) 4

Pacific City Arts Association(PCAA) 4–5, 10, 12

Pacific City Dorymen’s Association(PCDA) 5, 9, 10–11, 12

strategic collaboration 6–8Downey, A. 7Dreyer, K. 85, 87, 95Dublin Cores metadata schema 14

Eakin, L. 91Earp, V. J. 84, 87Eastern Caribbean Regional Libraries

246–7Eastern Kentucky University 136–7

changes in teaching and pedagogy138–9

Noel Studio for Academic Creativityxvi, 144–7

Quality Enhancement Plan 138,141–2

Writing Center 139–40see also learning spaces: campus

partnerships to enabletransformational change

e-Books xiv, 210–11Eckel, P. D. 144Eichler, L. 85, 87, 95Eisenhardt, K. M. 34electronic resources see e-Books;

e-Resourcese-Resources 238–9

centralization in academic libraries210–12

negotiating licenses for multiplelibraries 211–12, 238–9

problems 246, 259

Index 275

e-Resources consortium: Jamaicaabstract and introduction 243–5appendices 265–6blueprint for a consortium 263–4conclusions 265exploration of a partnership 260–1library collaborations in general

around the world 245–6historical collaboration in the

Caribbean 246–7Jamaican National Consortia

247–8results 261–3two university libraries

a comparison 250–4overview of e-Resources 257–9program offerings 254–8University of Technology, Jamaica

249University of the West Indies at

Mona 248–9Erway, R. 179, 197Estabrook, L. S. 120Estlund, K. 7ethnotheatre 5, 24Etuk, L. E. 7

faculty needsdrive content of image database 51joint degree programs 67–8,

69–70Feldman, S. 89, 90, 92, 101Fellmannia 226–7, 231, 237Fialkoff, F. 114finance departments, shared service

188–9, 190FinELib 239Finland see joint academic libraries:

FinlandFinland, Ministry of Education 241Flanagan, P. 157

Flemming, C. 234, 239Flinn, A. 32Fogh, M. 88, 89, 90, 92, 96, 100Fong, Y. 256Ford, Emily R. xv, 59Foss, K. A. 8

Gaetz, I. 3, 7Gardner, Betina xvi, 135Gershon, P. 176Giesecke, J. 6Gilman, I. 7Girvan, N. 249Google xivGordian, M. A. 114, 118Goulding, A. 32, 34, 39governance for shared services 190–5Graham, M. E. 7Gray, E. G. 7Great Britain

government policies 32, 39National Health Service, partnership

with public librariessee Project LiRA (Derby City

Libraries)Green, M. 144Guo, J. 84, 93, 95, 102

Hadro, J. 265Halperin, M. 85, 87, 95Halverson, K. 6–7, 8Hangsing, R. 246Hanna, D. E. 254Hansen, B. 85, 87, 91, 93Hansen, E. 86, 91Harris, K. 33, 39Haycock, K. 224, 238health services and public libraries see

Project LiRA (Derby CityLibraries)

Helm, M. 7

Index276

Hepworth, Mark xv, 31Hernas, P. 6, 7Hierholzer, K. 7higher education, Finland 225–6

see also joint academic libraries:Finland

higher education, Jamaica 254–6see also e-Resources consortium:

Jamaicahigher education, United States

139–40barriers to collaboration 63–4changes in teaching and pedagogy

138–9, 141–2, 147cross-campus collaboration 49–58dual faculty appointments 57formal strategic alliances in Oregon

62–3increase in collaborative work 60,

62–3Learning Alliance for Higher

Education 63model for collaboration 64‘siloed’ structure 63–4

see also boutique libraries:management and liaison;Collaborative Virtual ReferenceServices; Dory Project: intra andinter-institutional collaboration;Humanities Digital MediaArchive project; inter-institutional librarycollaboration: support for a jointdegree; learning spaces: campuspartnerships to enabletransformational change;merging academic libraries: UtahState University

Hightower, C. 6Higley, J. 114, 121Hill, B. 144

Hillenbrand, C. 33, 34, 44HINARI Access to Research

Programme 256Hinken, S. 6Hirshon, A. 122, 245, 265Hoffman, S. 7Homer, Steve xvi, 186Hope, C. 6Hope, C. B. 65, 66Horowitz, L. R. 157Huang, M. 84, 93, 95, 102Humanities Digital Media Archive

project 49–58abstract and introduction 49–50background 50–1benefits of 51–2collaboration of student workers

55–6conclusions 57–8contents faculty driven 51faculty member participation 56funding 49–50, 52–3goals 53–4problems arising during development

52–3project implementation and

management 54–7results 56–7

human resources, shared service 187–8,189

Hyndman, J. 146

image database, collaborative projects seeDory Project: intra and inter-institutional collaboration;Humanities Digital Media Archiveproject

IM Reference 101–2India, consortia development 246information commons model 149information literacy

Index 277

collaboration in academic libraries66, 127–9, 214–15

distance learning programs 66, 215web-based instruction 66–7

information or books as focus of publiclibrary 34, 43–4

information systems, shared service 186,187

information technologiescentralization in academic libraries

214, 239–40role in learning spaces 142–3

institutional collaboration see inter-institutional collaboration; intra-institutional collaboration

institutional identities and mergers176–7, 219

institutional missions 6, 25, 140–1,142, 144, 148

institutional repositories 7–8, 23, 24,177–8

integrated service desks see libraryservice desks: merging at USFTampa Library; ‘‘one desk’’ servicemodel

intentionality and collaboration 6, 25inter-institutional collaboration see

Collaborative Virtual ReferenceServices; community engagementin public libraries; Dory Project:intra and inter-institutionalcollaboration; e-Resourcesconsortium: Jamaica

inter-institutional library collaboration:support for a joint degree 59–61

barriers to collaboration 63–4collaboration in information literacy

66conclusions 77–8context 62–7creating a LibGuide 71–7

card sort activity 71–2OHSU guide home page 73promotion 75–6PSU guide home page 74research methodology 71–2

impact on libraries 65the joint program 61, 62–5library access issues 69–70library collaboration 68–70model for collaboration 64role of technology 66–7student and faculty needs 67–8

interlibrary loans, academic libraries209–10

internet and library use 114, 116,117–18

interviewing 16–17, 37–8, 181–2,260–1, 265–6

problems 21–2intra-institutional collaboration 7

see also boutique libraries:management and liaison; DoryProject: intra and inter-institutional collaboration;Humanities Digital MediaArchive project; learning spaces:campus partnerships to enabletransformational change; libraryservice desks: merging at USFTampa Library; National Libraryof Scotland: shared back-officeservices

Islam, A. M. 245Ivanitskaya, L. 93

JamaicaCollege Libraries Information

Network (COLINET) 247–8existing library networks 247–8Jamaican National Consortia

247–8

Index278

see also e-Resources consortium:Jamaica

Janes, J. 91Jereld R. Nicholson Library 4Jin, Y. 84, 93, 95, 102Johnson, E. D. 87Johnson, J. 6Johnson, K. 65, 66, 85, 88, 89, 91, 92,

93, 95, 102John-Steiner, V. 149joint academic libraries: Finland 224

abstract and introduction 223–6comparison of joint libraries 229conclusions 240–1definition 224development and organisation

Fellmannia 226–7Lapland University Consortium

Library 227–8Lappeenranta Academic Library

228–30Tritonia Academic Library, Vaasa

230expenses 233, 241features of joint academic libraries

234–5e-Resources 238–9leadership 235management practices 236networks 239–40sense of community 236–8

staffing comparison 232types of joint libraries

centralized 230–1, 232–4comparison 232–4, 240decentralized 231, 234shared 231–2, 234

joint degree programs 60, 67–70see also inter-institutional library

collaboration: support for a jointdegree

Jordan, A. 246, 247journals see e-Resources

KANAnswer 87Kane, J. 122Karas, T. 6, 7Kasowitz, A. S. 100Kaspar, Wendi Arant xv, 113Kent, J. D. 60Kern, M. K. 92, 94, 95, 99, 101, 102Keys, J. 85, 89, 93, 97, 100, 101Kezar, A. J. 62, 63, 64Khanna, D. 85, 87, 95Kinner, L. 263, 265Kirton, R. M. 249knowledge bases, use in collaborative

virtual reference systems 98, 102,107

Kodak 35mm slides, collections 50Koltay, Z. 158Kranich, N. 7, 33, 34, 40, 44Kresh, D. N. 90, 93, 94, 95Kunkel, M. 7Kwon, N. 85, 86, 90, 93, 97, 98, 99

Ladenson, S. 84, 87, 96Lafrance, H. 93, 101LANDesks Service Desk 187Langley, A. 7Lankes, R. D. 100, 102Lapland University Consortium Library

227–8, 231, 237–8Lappeenranta Academic Library

228–31, 237Leacock, J. L. 261leadership in academic libraries 235Learning Alliance for Higher

Education 63learning competencies for students 68learning spaces: campus partnerships to

enable transformational change

Index 279

abstract and introduction 135–7birth of a concept 137–40

libraries 138–9university 138writing center 139–40

conclusions 150–1continuation and outcomes

collaborations 144course level collaboration 144departmental partners 145–6program level partnerships 145student-centric outcomes 146–7

partnerships and alliancesalliances 141–2partnerships 140–1

tips for other librariesalignment 147–8mission and vision 148pedagogy 149–50

learning support see learning spaces:campus partnerships to enabletransformational change

Lee, S. G. 7Leicester Central Library see Citizens’

Eye (Leicester Central Library)Leicestershire County Council, Library

Services see Community Health andWellbeing in Libraries Project

Lerner, G. 26Lester, J. 62, 63, 64liaison librarians see subject librariansLibGuides 215librarians

as agents of transformational change137

and benefits of collaboration 94new skills 104wider professional network

103–4challenges of collaboration

different patrons 104–5

other libraries’ resources andpolicies 105–6

virtual reference services 104–6and collaboration between

institutions 66, 69entrepreneurial characteristics 42–3increased collegiality as result of

collaboration 94traditional views of 43see also subject librarians

library guides 71–7library instruction see information

literacyLibrary of Congress, Collaborative

Digital Reference Services 83library service desks: merging at USF

Tampa Libraryabstract and introduction 155–7analysis of pilot experience 169appendix, core competencies 166,

170–3conclusions 170Library GURUs 168, 169–70literature review

‘‘one desk’’ service model 157–8training 158–9undergraduates and reference 159

organizational culture 159–61librarian culture 161–2staff culture 162–4

plan and implementation 164, 165blending cultures 168committees 164–8face-to-face staff training 166implementation team 165–6, 168online staff training 166peer leader team 167–8recruitment and training of student

workers 166–8training committee 166–7

Linfield College 4, 12

Index280

Department of Theatre andCommunication Arts 4

DigitalCommons@Linfield 5, 11,13–15, 17–19, 23

Humanities and Creative ProjectsSymposium 5, 23

Institutional Repository 11, 13–15,17–19, 23

Linfield Center for the Northwest(LCN) 4, 12, 19–20

see also Dory Project: intra and inter-institutional collaboration

Lin, H. 84, 93, 95, 102Lipow, A. G. 115Lipscom, C. E. xivLisa, D. M. 86, 89, 95, 100, 101Littlejohn, S. W. 8Liu, J. 96, 100local communities see communitiesLocal Government Association 34local questions, Collaborative Virtual

Reference Services 96–9Lowell, B. 114Lugya, F. K. 245, 265Luo, L. 81, 86Luo, Lili xvLuther, J. 6

MacDonald, C. M. 95, 96, 102MacFarlane, H. 85, 87, 91, 93Macmillan, Gail A. xv, 113Madison, D. S. 8Mallon, W. 144management practices in academic

libraries 236Mandity, E. 6Mango, P. D. 114, 118mapping of audio files for digital

collections 18Mariner, V. 86, 88, 89, 90Marshall, Brenda DeVore xv, 3

Mathson, S. M. 7Mazbah-ul-Islam, M. 245McCarthy, P. D. 114McClure, C. R. 86, 88McDermott, M. H. 159McElroy, E. 6McGilvray, J. 86, 88McGlamery, S. 85, 88McIntosh, A. J. 115MCLS (Metropolitan Cooperative

Library System) 87McMullen, S. 87, 89, 90, 91, 98, 101,

102McNicol, S. 237, 238Mead, Darryl xvi, 179, 181, 182, 185,

186Medeiros, N. 6Mehra, B. 32merging academic libraries: Utah State

Universityabstract and introduction 201–3cost of the merger 215–18

concrete costs 215, 216staffing 216, 217

discussion/key lessons 218–20institutional backgrounds 202–3merging operations

e-Resources 210–12interlibrary loans 209–10library web sites 212–13materials purchasing 209technical services 208–13

negotiating and implementing themerger 204

administration, staff and policies205–8

communication 204–5migrating the catalog 205

public services 213–14reference and instruction 214–15

metadata 14, 18–19, 56

Index 281

Metropolitan Cooperative LibrarySystem 85, 87

Michael, S. O. 60, 65, 69Michelson-Thiery, M. 158Mike, S. 249Milas, T. P. 86, 88Miller, D. C. 260mission statements see institutional

missionsMoghaddam, G. G. 246, 263Mon, L. 86, 88Montiel-Overall, P. 6Morrisey, L. 93, 101Morrison, A. 6Most, L. 86, 88Muhonen, A. 221, 224multi-literacy centers see learning

spaces: campus partnerships toenable transformational change

Munroe, M. H. xiiiMuseums, Libraries and Archives

Council, England 33

Napier, Trenia L. xvi, 135Nathanson, A. J. 85, 87, 91, 93Nath, S. 246national collections, Scotland 177–8National Galleries of Scotland 177

see also National Library of Scotland:shared back-office services

National Library of Finland 240National Library of Jamaica 248National Library of Scotland: shared

back-office services2006–2007: pressure builds for

shared services 1782008: getting started 178–802009: creating an appetite for success

181–32010: consolidation, progress and

avoiding distractions 183–6

internal consultancy 185–6legal framework 184–5

2011–2012: building the first sharedservices

budget and risk management 195finance 188–90governance for building shared

services 190–5human resources and organizational

development 187–8information systems 186–7service level agreements 195–6stakeholder engagement and

communications 196–7abstract and introduction 175–8the current position 197factors contributing to success 175

development of trust 175, 182finding common ground 175, 181

prehistory of shared services 175–8storage development 177–8what next? 197–8

National Museums of Scotland 177,181–2

see also National Library of Scotland:shared back-office services

Nemer, R. C. 94networks of libraries

Finland 239–40Jamaica 247–8

Newhouse, J. D. 87, 92news agencies see Citizens’ Eye (Leicester

Central Library)Nielsen, E. 88, 89, 90, 92, 96, 100Nielsen, Jakob 71Nissen, N. 41Noel Studio for Academic Creativity

xvi, 144–7Nolen, D. 94Non-Departmental Government

Bodies, Scotland 176

Index282

Normore, L. 87, 92, 97Nygren, U. 221, 224

OCLC (Online Computer LibraryCenter) 83–4, 87

Ohvo, Ulla xvi, 223‘‘one desk’’ service model 156,

157–8see also library service desks: merging

at USF Tampa LibraryO’Neill, A. 67, 75Online Computer Library Center see

OCLC (Online Computer LibraryCenter)

online information, increasedavailability and use 117–18

OptimalSort 71–2oral communication, needs of students

136, 140see also learning spaces: campus

partnerships to enabletransformational change

oral history 8, 13, 16–19see also Dory Project: intra and inter-

institutional collaborationOregon Health and Science University

62see also inter-institutional library

collaboration: support for a jointdegree

Oregon Master of Public Healthprogram 60, 61, 61

Oregon State University see inter-institutional library collaboration:support for a joint degree

organizationalculture 159–60missions and collaboration 6, 25,

140–1models 6

outreach, proactive 119

Pacific City Arts Association 4–5,10, 12

Pacific City Dorymen’s Association 5, 9,10–11, 12

Palmer, R. L. 158Palonen, Vuokko xvi, 223, 230, 237Palsson, F. 157Pan, D. 256para-professional library staff 163Parikka, Susanna xvi, 223Parker, S. K. 87, 91, 92, 95partnerships and public libraries 6,

22–4, 33, 39–40, 41see also community engagement in

public libraries; strategiccollaboration

Pateman, J. 32, 33, 34, 39Patterson, M. 158Pavy, J. A. 157payroll function in shared-service model

180Pearson, Penguin-Random House

merger xivpedagogy

changes in influence learning spaces138–9, 147, 149–50

and institutional missions 148Pedzich, J. 158Penguin-Random House merger

xiii–xivPerkin, C. 32permissions documents, digital

repositories 15personalization

academic libraries 119, 120, 121conflict of confidentiality and service

120see also boutique libraries:

management and liaisonPeterson, C. A. 6, 65, 66Peyton, G. 94

Index 283

Pfanner, E. xivPival, P. R. 65, 66Plotas, J. 6–7, 8polytechnic and university cooperation

see joint academic libraries: FinlandPomerantz, J. 86, 90, 91, 94, 97, 100Portland State University 62

see also inter-institutional librarycollaboration: support for a jointdegree

Powell, J. 158Powers, A. C. 94Powis, C. 123Poytalaakso-Koistinen, S. 237Pracht, C. 163Premchand-Mohammed, S. 246, 263Priestner, A. 115, 123, 132Prince2 (PRojects IN Controlled

Environments) 194, 197Proctor, R. 33Profit, S. K. 84, 93, 102Project LiRA (Derby City Libraries)

34–6, 37, 38–44project management skills 7, 10, 88–9public health, information needs of

joint degree students 67–8public libraries

books or information as focus of34, 43–4

changes in community engagement32

collaboration with academic libraries6–7, 8

community-driven engagement32, 45

community involvement in serviceplanning 33

as community space 33, 38–9decline in use 31–2and partnerships 33, 39–40reading programmes 44

traditional views of 43–4use of volunteers 33–4, 42–3virtual reference services 87–8see also community engagement in

public librariespublishing industry, mergers and

acquisitions xiii–xivPulliam, B. R. 87, 89, 90, 91, 98, 101,

102, 230Pumroy, E. 6purchasing see acquisitions

Question/Answer Transaction Protocol(QATP) 102

Question Interchange Profile (QuIP)102

Question Pointt 83–4, 89–90,93, 100

Quinn, T. 86, 88, 89, 94, 95, 96,98, 100

Radford, M. L. 94, 99, 101Random House-Penguin merger

xiii–xivRapp, J. 244, 245, 246Raymond, J. 114reading programmes 44reference services 82

changes in 156data collection using DeskTrackerTM

157‘‘one desk’’ service model 156, 157–9student reference assistants 157–8use of para-professional staff 163see also Collaborative Virtual

Reference ServicesReimer, E. Y. 161research

student researchers 23–4, 25–6symbolic interactionism 34

research guides and collaboration 71–7

Index284

risk management, shared services 195Robinson, S. 139Rodrigues, D. 65, 66–7Rose, G. S. 261Royal Commission on the Ancient and

Historic Monuments of Scotland177

see also National Library of Scotland:shared back-office services

Rozaklis, L. 95, 96, 102Rozum, Betty xvi, 201Rumbaugh, P. 87, 92, 97Rupp-Serrano, K. J. 158Ryan, S. M. 158, 163

Saarti, J. 221, 224Sabo, R. M. 7Sachs, D. 86, 89, 92, 97, 98, 100Sachs-Silveira, D. 91, 92, 93,

97, 98Sadongei, A. 7Salisbury, J. 7Salkind, N. J. 260Salmon, H. C. 248Saraf, V. 246Schein, E. H. 159Scherrer, C. 84, 90, 91, 96, 99Schull, D. 33, 34, 44Scobie, M. 249Scotland

Cultural Excellence Team 183cultural sector 175–8government policies on shared

services 175, 177More Effective Government Initiative

179, 182Non-Departmental Government

Bodies 176, 184see also National Library of Scotland:

shared back-office servicesScottish Executive 176

Scottish Library Digital Consortium177

Sears, S. 7Seiden, P. 6Selberg, R. 160serendipity, role in research 17, 21,

22, 25SerialsSolutions 212service level agreements, shared services

195–6shared governance, shared services

190–5shared services see National Library of

Scotland: shared back-office servicesShaw, T. M. 249Sheffield, K. Megan xvi, 155Shepherd, E. 32Shepherd, M. 8Siggs, A. 115Silver, Susan L. xvi, 155Simic, J. 7Smart, Cherry-Ann xvii, 242SMS reference services 82Snead, J. T. 86, 88Soete, G. 6Sonntag, G. 157South Africa, consortia development

245Spang, L. 7specialized services see boutique services

business modelSpector, R. 114Spring, Kathleen xv, 3Srinivasan, R. 32staffing 232–3

costs 216, 217problems during collaboration

89–90, 207, 219sense of community 236–8see also librarians; students

stakeholders

Index 285

communities as stakeholders 32,40–1

shared services in Scotland 196–7see also partnerships and public

librariesStanfield, A. G. 158Stevens, M. 32Stewart-Fullerton, Christina xvii, 242Stockham, M. G. 86, 87, 88, 89, 90,

91, 93storage development see institutional

repositoriesstrategic alliances between universities

in Oregon 62–3strategic collaboration 6–8

assessing success 22–4importance of alignment 147–8,

206–7and institutional mission statements

4–5, 25, 140–1project management skills 7, 10,

88–9students

collaboration across academicdepartments 55

group work and study 138–9, 147,149–50

information needs on joint degrees67–8, 69–70

meeting needs of in academiclibraries 119, 137–8, 140,145–6

problems communicating with 124providing input as project partners

55–6as reference desk assistants 157–8,

169–70as researchers in collaborative projects

23–4, 25–6role in developing learning spaces

143–4

subject librariansbenefits of in academic libraries 121and collaboration between

institutions 66, 69integration across university libraries

208–9, 215pro-active outreach 119see also boutique libraries:

management and liaisonSummery, T. P. 86, 87, 88, 89, 90, 92,

93, 97, 98Sung, Hui-Yun xv, 31Swanepoel, A. 221Sweet, M. F. 86, 89, 95, 100, 101symbolic interactionist research 34

tailored services see boutique libraries:management and liaison

Talawar, V. G. 246, 263teaching see pedagogytechnical services, centralization in

academic libraries 208–13Tennent, B. 7Texas A & M University, Policy Sciences

& Economics Library (PSEL) 120,121–2, 127–9

annual gate count 117see also boutique libraries:

management and liaisonTexas Information Literacy Tutorial

66text message reference services 82,

101–2, 107Thornton, G. A. 246Tierney, B. 144Tilley, E. 115, 123, 132time management and collaboration

219–20Tipton, C. J. 84, 87Todaro, J. B. 8Todorinova, Lily xvi, 155

Index286

Torrence, M. 84, 92, 93, 96, 97,98, 101

transaction approach to service 116–18transformational change 137, 144, 147Treacy, M. 118, 119Tritonia Academic Library, Vaasa 230,

231–2, 237Truelson, J. A. 84, 87, 95, 99Trump, J. 93, 101Tucker, T. 8TUPE (Transfer of Undertakings

Protection of Employment)Regulations 2006: 188, 189

Turtle, E. 86, 91Turtle, E. C. 86, 87, 88, 89, 90, 93

Underwood, P. G. 244, 245, 246uniqueness of boutique services 115United States

higher education historicalframework 63–4

see also boutique libraries:management and liaison;Collaborative Virtual ReferenceServices; Dory Project: intra andinter-institutional collaboration;Humanities Digital MediaArchive project; inter-institutional librarycollaboration: support for a jointdegree; learning spaces: campuspartnerships to enabletransformational change;merging academic libraries: UtahState University

universities see academic libraries;higher education

University of Cambridge, EducationLibrary 116

University of Cambridge, Faculty ofEducation 116

University of Edinburgh, collaborativeLibrary Management System177, 179

University of South Florida 156–7see also library service desks: merging

at USF Tampa LibraryUniversity of Technology, Jamaica 244,

245, 248, 249–50see also e-Resources consortium:

JamaicaUniversity of the West Indies 248–9University of the West Indies at Mona

244, 245, 249see also e-Resources consortium:

Jamaicauser-centric libraries 113–14

see also boutique libraries:management and liaison

Usherwood, B. 33Utah State University 202, 203

see also merging academic libraries:Utah State University

Utah State University, College ofEastern Utah 202, 203

see also merging academic libraries:Utah State University

value-added approach 115, 120–6Vaughan, K. T. L. 7Vincent, J. 32, 33, 34, 39virtual patron base 118virtual reference services 82, 127, 156–7

automated referrals to specialists 82,84–5, 87, 95

cost-effectiveness 91–3knowledge bases 98, 102, 107service hours 90–1, 93–4see also Collaborative Virtual

Reference Servicesvisual cues in web-based library guides

74–6, 77

Index 287

Voge, S. 7volunteers 33–4, 42–3

Waibel, G. 179, 197Walker, J. D. 149Wanserski, J. 84, 87Ward, J. 86, 91Warrican, S. J. 261Weak, Emily xv, 81Weaver, M. 221web-based archives, cross-searchable

53–4see also digital collections;

Humanities Digital MediaArchive project

web-based library guides 72–7Webb, K. M. 91, 95web sites, centralization in academic

libraries 212–13Wehmeyer, S. 122

Whitby, S. 67, 75Wiersema, F. 118, 119Williams, D. A. 260Williment, K. W. 33Willingham, T. L. 42Wilson, F. 85, 89, 93, 97, 100, 101Womack, K. 158Wong, D. 259Wood, D. 122Working Together Project 32

Xu, Y. 94

Yates, F. W. 7Yin, R. K. 34, 260

Zeigen, Laura xv, 59Zhang, L. 94Zorich, D. M. 179, 197Zorzi, A. 245