HireThinking.com

Advantage Group overview

PRESENTATION FOR

HireThinking.com

The Advantage Group

Solutions-oriented speciality recruitment company Four worldwide business groups united under the Advantage brand Allows efficient allocation of resources globally across all industries

HireThinking.com

The Advantage Group

Key facts Annual revenues in excess of £3 billion Specialists in provision of temporary workforce, direct hire and permanent

recruitment, and project/process outsourcing services 4,600+ active clients on four continents 4,000 employees globally 350+ offices worldwide 145,000 professionals sourced and placed annually HRO Today Baker’s Dozen #1 MSP Provider, 2010

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International reach

y United States of America: 239 locations/34 states

y United Kingdom: 13 locations

y Japan: 80 branches and satellite offices

A global network of offices

Assisting clients with international employment challenges (immigration, talent pipelines and cultural differences)

Main offices

y United States of America

y United Kingdom

y Japan

y Australia

y Poland

y Dubai

y China

y Singapore

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Skill categories include:

y Accounting & finance

y Administrative & clerical

y Banking operations

y Construction

y Distribution

y Engineering

y Hospitality

y Human resources

y IT

y Legal

y Light industrial

y Medical support

y Research & development

y Retail

y Sales & marketing

y Scientific

y Technical

Industries and skill categories

We work with businesses all over the world in nearly every field

Industries served include:

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Our business groups

Four distinct business groups allow Advantage to allocate resources efficiently, drawing on sector and geographic expertise

Specialist companies bring additional expertise to our portfolio

Qualified technical staffing Light industrial and general business staffing

Qualified professional and business support staffing

Professional services and outsourcing

Global executive searchMedical records management

Clinical research, scientists & chemists

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Advantage Technical Resourcing

Qualified engineering, IT, scientific and R&D professionals delivered to projects around the world

Over 40 years’ experience in global technical staffing delivery Operates an ISO 9001:2008 accredited Quality Management System Specialist Japanese divisions provide niche engineering, software,

construction and chemical/biochemical expertise Divisions allow efficient delivery of a client’s end-to-end technical

requirements, from single hires to complete, turnkey projects

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Advantage Technical Resourcing

Skill categories

y Engineering

y Information Technology

y Science

y Research & Development

y Project Management

Sectors

y Aerospace

y Consumer Services

y Defence

y Energy & Natural Resources

y Health Care

y High Technology

y Industrial Manufacturing

y Technology Lifestyle Services

y Telecommunications

y Transportation

Sample roles

y Aerospace Engineers

y Application Developers

y Electrical Engineers

y Electronic Technicians

y Help Desk/Technical Support

y Inorganic/Organic Chemists

y IT Architects/Designers

y Mechanical Engineers

y Mechanical Technicians

y Nuclear Engineers

y Production Inspectors

y Project/Programme Managers

y Quality Assurance

y R&D Scientists

y Software Engineers

y Technical Writers

y Web Developers

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Case study

Key elements

y Onsite account management team to deal

with queries quickly and efficiently

y Created standardised supply base with

priority 1st tier and seven 2nd tier groups

y Streamlines recruitment process to achieve

100% compliance with hiring managers

y Established innovative sourcing strategies

for both blue- and white-collar workers

y Average turnaround time – from resume

submission to start – of one week

A large aerospace customer needs a diverse, high-volume contingent workforce.

The situationA world leader in the design and manufacture of aviation products, our customer has an annual budget of nearly £140 million UK ($218 million US) for suppliers in the UK and Ireland. The company’s recruiting needs are significant, with manufacturing facilities that require everything from production fitters and quality inspectors to design and stress engineers. The company named us its official resourcing partner in 2006, asking us to manage its complete recruitment process using an e-commerce platform.

Our responseOne of our first priorities was to embed an account management team onsite, allowing us to establish an accessible, responsive communications process. Next, we developed a two-tier staffing system: we managed the first tier—which comprised 43 percent of the company’s subcontractor workforce—onsite, and then outsourced the second tier through a rigorous vendor management program. This allowed us to meet the company’s demand for diverse, high-volume contingent labour in a short time frame. And to ensure accountability, we implemented a number of Service Level Agreement (SLA) deliverables, with key performance indicators (KPIs) reported each quarter.

ResultsWithin the first 12 months, our customer’s contingent workforce grew from 59 to 681 contractors, with 100 percent starting at the target pay rate. This not only helped the company meet its manufacturing needs, but it also produced a significant cost savings. Over the life of the initial two-year, £40 million UK ($62 million US) contract, the company saved more than 10 percent in direct costs.

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Advantage xPO

Global talent acquisition and workforce management solutions, delivered to some of the world’s leading organisations

Proven best practice in deploying RPO, BPO, Contingent Workforce Management and Strategic Workforce Planning solutions

Customers realise an average of 20-40% savings and benefit from 100% regulatory compliance

Over 25 years’ experience and solutions on two continents

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Advantage xPO

xPO business services: Recruitment Process Outsourcing (RPO) offers complete recruitment service, from

initial contact to interviewing, hiring and background checks

Contingent Workforce Management (CWM) manages vendors, contractors and freelancers, including hiring, on-boarding, payroll and off-boarding

Business Process Outsourcing (BPO) delivers turnkey outsourcing solutions for business-critical functions, including customer service, shipping, manufacturing/distribution, substitute teachers and administration

Strategic Workforce Planning (SWP) generates strategic plans for talent acquisition and workforce management, helping businesses to optimise their workforce as conditions change

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Case studyAn investment outsourced their entire recruitment process to Advantage.

Key elements

y Established a team of 23 recruiters to work

onsite on behalf of the client

y Installed a robust applicant tracking software

system and migrated all records to it

y Assumed all duties for recruitment, offer-

letter generation, and on-boarding

The situationA global investment bank with over 65,000 employees determined that it was in its best interest to outsource its entire recruitment process. Its in-house capabilities were inefficient, too costly, and not capable of managing contingent workers. Advantage competed against 24 other staffing companies to earn the contract.

Our responseWe immediately deployed a team of 23 professionals to the client site, led by an Executive Recruiter with experience in Investment Banking Recruiting. The team deployed a new, state-of-the-art candidate tracking system and migrated all candidate records from the previous system to the new one. Within just two months, the new system and all recruitment procedures were in place. The team went on to lead all recruitment efforts, offer-letter generation, and on-boarding. Having a team onsite greatly improved our ability to identify candidate personality traits and skill sets that the client valued.

ResultsThe new system was far more efficient than the previous one – time-to-hire was reduced and the quality of candidates improved, thanks to improved recruiting techniques. In addition, the client reported higher ROI per hire.

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Advantage Professional

Qualified professional and business support staffing delivered across all sectors and all levels of seniority

Executive search consultancy provided via the prestige Strategi brand High-quality, flexible recruitment solutions tailored to meet the needs of

each client Expert market knowledge, responsiveness and high levels of service,

developed and refined over 30 years Local and global teams of talent management experts dedicated to

identifying market trends and proactively adjusting to a dynamic global marketplace

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Advantage Professional

Skill categories

y Accounting & Finance

y Banking & Financial Services

y Executive Assistants & Business Support

y Human Resources

y Executive

y Legal

Sectors

y Banking & Financial Services

y Energy, Utilities & Natural Resources

y FMCG

y Manufacturing, Engineering & Construction

y Media & Publishing

y Pharmaceutical & Medical

y Professional Services

y Public Sector & Not for Profit

y Retail & Leisure

y Technology & Telecommunications

Sample roles

y Administrator

y Business Analyst

y Executive Assistant

y Finance Manager

y Fund Administrator

y Head of HR

y HR Business Partner

y Lawyer

y Multilingual PA

y Paralegal

y Product Manager

y Project Accountant

y Receptionist

y Recruitment Specialist

y Risk Analyst

y Training Specialist

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Case studyA worldwide defence contractor needed skilled employees.

Key elements

y Worked closely with the client to identify

skills, personality traits and other factors

that would lead to a successful hire for

each position

y Contacted qualified candidates from our

roster of associates

y Advertised for skilled individuals in

specialist magazines

y Screened all candidates so that the client

would only have to choose from the very

best

The situationA major defence contractor needed more qualified employees. The company was expanding overseas and having difficulty managing and staffing those positions. New employees would need to be available for significant overseas travel and/or relocation.

Our responseTo find qualified candidates, we used a variety of recruiting including using targeted advertising and directly contacting many of the most sought-after candidates, including those we had worked with in the past. In addition to the demands of travel and/or relocation, we were mindful of the client’s unique work environment. A good fit culturally was required for the long-term success of the placements.

ResultsOver the term of the contract, we placed over 30 candidates, including two senior executives. Our ability to respond with the right talent in a timely fashion meant the company was able to meet the production goals established in expansion plans.

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Advantage Staffing

Contingent, temp-to-hire and direct hire staffing for a variety of general employment positions

Specialists in high-volume, project and seasonal needs Offices across the US for full continental coverage Single staffing source for all skill and service requirements

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Advantage Staffing

Skill categories

y Light Industrial

y Skilled Trades

y Construction

y Distribution

y Medical Support

y Retail

y Administrative/Clerical

Sectors

y Aerospace

y Automotive

y Construction

y Electronics

y FMCG/Retail

y Machinery

y Oil & Gas

y Pharmaceuticals

y Plastics

Sample roles

y Administrator

y Electronic Technician

y Inventory Clerk

y Laboratory Technician

y Logistics Coordinator

y Material Handler

y Mechanical/Electronic Assembler

y Mixer-Loader

y Order Puller

y Payroll Clerk

y Pick/Pack Clerk

y Production Line Operator

y Quality Control Inspector

y Receptionist

y Shipping/Receiving Clerk

y Stock Handler

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Case studyA family-owned steel company needs to synchronize staffing operations across 30 locations.

Key elements

y Centralised, consistent staffing model across

all locations

y Reduced staffing vendors to a more

manageable level

y Talent Management System (TMS) for

employee tracking

y Created standardised job descriptions,

titles and pay scales

y Dashboard reporting system provided

real-time employment data

The situationOur customer, a large family-owned steel company, had operations in 30 worksite locations across the US. At the time, each of the work sites operated independently, with its own staffing suppliers, ordering processes, and billing rates. Without a uniform staffing model, the worksites made a number of careless employment decisions, such as keeping employees in temporary positions for years when they should have been converted to permanent, full-time status. We stepped in to create a consistent staffing program for the entire company.

Our responseWe introduced an online Talent Management System (TMS) to address our customers’ operational needs. The TMS made it possible for managers at any location to post job openings, review applicants, hire employees, and track employee work times. We also implemented a dashboard reporting system that synchronized information from all 30 locations. The dashboard provided such information as weekly, monthly, and annual spending information, plus data on open positions and turnover, giving the company an accurate, real-time picture of its workforce. This streamlined, information-rich systemhelped the company standardize its job descriptions and requirements. In turn, this enabled the company to improve the hiring process and bring in higher-quality employees.

ResultsSince implementing the program, the company has seen significant cost savings. In one location alone, the company reduced its workforce management costs by 30 percent. The management system also gave the company much better insight into employee turnover and its causes, helping managers identify and hire better-quality associates.

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Operational coverage

y Accounting & finance

y Administrative & clerical

y Banking operations

y Executive

y Human resources

y Legal

y Sales & marketing

y Technology

y Construction

y Distribution

y Hospitality

y Light industrial

y Medical support

y Retail

y Engineering

y Project management

y Research & development

y Scientific

y IT/Technical

y Recruitment process outsourcing

y Business process outsourcing

y Contingent workforce management

y Strategic workforce planning

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Our clients

Public sectorPrivate sector

A broad client base, both SMEs and blue chip companies

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Accreditations and service awards

Our reputation as a quality and service-driven organisation is underpinned by third-party accreditation and professional memberships

Professional, service and diversity accreditation and memberships

Many awards presented to us by our customers due to exceptional service standards

Service awards include:

y Best Companies to Work For 2009

y Investors in People - Bronze

y HRO Superstar Award 2010

y HRO Today Baker’s Dozen MSP Provider 2010

y Goldman Sachs 5-Star Vendor Award

y Morgan Stanley Vendor Award

y American Express Supplier Excellence Award

y Chrysler Quality of Excellence Approval

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Yesterday, Raj in Londontalked with Elizabeth in New Yorkto place 5 network administratorsfor a client they share in San Jose.

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23HireThinking.com Advantage Resourcing ® 2011

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