simplifying TELECOM

Unified Communications Server

IPPBX

Call Center

CRM

Instant Messaging

Video Calling and Conferencing

Collaboration

simplifying TELECOM

VoIP TELEPHONY

FAX SERVER

IVR

VOICE MAIL OVER EMAIL

CALL RECORDING

CONFERENCES

CALL BILLING

INSTANT MESSAGING SERVER

IM GATEWAY INTEGRATIONS MSN/Gtalk/..

CALL CENTER

CRM

MAIL SERVER

S/W APPLICATION DEVELOPMENT

THIRD PARTY S/W INTEGRATIONS

Advantage 2000 UCS advantages...

CONNECTING YOUR BUSINESS using UNIFIED COMMUNICATIONS

Softech Middle East brings you “Advantage 2000 Unified Communication Server”, an

State-Of-The-Art latest communication platform with Collaboration, IM integration,

Smart phone and Web based calling extensions, Call recording and Voice Mail over

email etc.

SMB and Enterprise seeking Collaboration among Employees and Branch offices

leveraging existing Data Networks and Internet connections can now enjoy services

such as seem less calling between branches, Instant messaging, video calling, smart

phone extensions over Wifi or Data connection. Browser based calls are now possi-

ble.

Multitude of Enterprise class Telecom services such as Fax server, Fax over email,

Conference rooms, IM gateway integration such as Skype and Gtalk etc, Desk Video

Phones and Soft Phones on Smart phones can be used with Advantage 2000 UCS.

WiFi Enabled Smart phones with Data connections work as your mobile extension.

28 years of Experience at work for you

communications integrated to optimize business processes

What is Unified Communication?

Unified communications is an evolving set of technologies that automates and

unifies human and device communications in a common context and experience.

It optimizes business processes and enhances human communications by reduc-

ing latency, managing flows, and eliminating device and media dependencies.[1]

Unified communications (UC) is the integration of real-time communication ser-

vices such as instant messaging (chat), presence information, telephony

(including IP telephony), Video Calling, Call Control, with non-real-time communica-

tion services such as unified messaging (integrated voicemail, email, SMS and fax).[2]

Supports Analog / Digital Trunk IP Gateways and SIP trunks

Supports third party SIP phones and Soft Phones

Supports Analog Extensions IP Gateways

Supports Backup / Restore installation for UCS

Supports Online Server Management for easy maintenance

Supports integration with other legacy PBX / IPPBX

www.softechms.com

IP Hard Phone

Branch Office Integration

Branch Offices can be connected

with Fail-over and Centralized in-

stallations providing seamless One-

Office environment. Remote / Home

users can enjoy continued services

from any location.

Smart Phone Extensions

Wifi enabled Smart Phones (Android/

Windows/IOS) installed with Soft

Phones work with Advantage 2000

UCS as conveniently as a Desk Phone.

Many different brands of Soft Phones

offer Host of features supported by

UCS.

IM gateways Integration

Remote Users abroad who prefer us-

ing IM gateways such as MSN / Gtalk

or Skype can be integrated with the

Advantage 2000 UCS as an extension

or trunk. Providing a really global con-

nectivity to the SMB and Enterprise

that they require to stay connected

with their Customers and Employees

both local and abroad.

Call Center Software, with Advantage 2000 UCS

SMB and Enterprise desperately needing to have Full featured Call Center to serve

customers, have shied away due to heavy Ownership, License and Maintenance

Costs involved with Proprietary Call Centers Systems .

Advantage 2000 UCS offers a Full Featured Call Center Solution as an extension to its

vast services at phenomenally Low Cost.

CRM Software, with Advantage 2000 UCS

CRM software have traditionally been accessible only to Large Enterprise due to

Heavy Total Costs of Ownership TCO. The needs of SMB and Enterprise are similar in

the area of Sales, Marketing and Services Management.

A CRM Software undoubtedly increases efficiency of any organization, whether

small or large, by organizing operations, managing customers requests and provid-

ing essential insights into the sales, marketing and services business related Data to

the management of the organization.

Enterprise Class CRM software, available with Advantage 2000 UCS, offers a Full

Featured service. Softech Offers Deployment, Customization, Integration with Third

Party Software, and extended Software development services for CRM on Ad-

vantage 2000 UCS, enabling SMB and Enterprise to enter a new era of Unified com-

munications integrated with the CRM and Call Center Software as extension to the

Advantage 2000 UCS.

Visitor on your website can directly call CC agents.

Customers buying thru website can directly fill a CRM order form.

Customers Support can manage services, warranties and SLA.

Customer surveys or orders can be entered into CRM order form by CC agents.

Quotations can be made and sent via CRM over email to customers.

Remote CC agents / Home Agents can use all features of CC and CRM seamlessly

while over the phone with organization and Customers.

simplifying TELECOM

www.softechms.com

Bria 4—Android

Softphone

IP PBX FEATURES

Call recording

Voicemail indication over phone light

Voicemail-to-Email functionality

(with / without attachment option)

Flexible and configurable IVR

Separate IVR for individual trunks

Voice synthesis support

IP terminal batch configuration tool

Integrated echo canceller by software

End Point Configurator

Support for video-phones

Hardware detection interface ( Gateways)

DHCP server for dynamic IP

Web-based operator panel

Call parking

Call detail record (CDR) report

Billing and consumption report ( $ value and costs)

Channel usage reports

Support for call queues

Distributed Dial Plan with dundi

Asterisk Real Time

Conference center with virtual rooms ( unlimited)

SIP and IAX support, among others ( provide list)

Supported codecs:

ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through),

G.726, G.728, G.729, GSM, iLBC (optional) among others.

Support for analog interfaces FXS/FXO (PSTN/POTS)

Digital Interfaces (E1/T1/J1) through PRI/BRI/R2 protocols

Caller ID FSK

Multiple trunk support

Incoming and outgoing routes with

support for dial pattern matching

Support for follow-me

Support for ring groups

Support for paging and intercom

Support for time conditions (Time schedule based actions)

Support for PIN sets

Direct Inward System Access (DISA) Direct external dialing

Callback support

Advantage2000 Operator Panel (EOP)

Voip Service Provider configuration

FAX SERVER FEATURES Fax server based on HylaFax

Fax to email customization

Fax visor with downloaded PDFs

Access control for fax clients

Fax to email application

Can be integrated with Winprint Hylafax

SendFax Module

Fax send through Web Interface

SendFax Module - Fax send through Web Interface

INSTANT MESSAGING FEATURES Openfire instant messaging server

IM client initiated calls

Web based management for IM server

IM groups support

Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ /Lync

Report of user sessions ( Chat history?)

Jabber support ( IM protocol)

Plugins support

LDAP support

Server-to-server support

EMAIL FEATURES Mail server with multi-domain support

Web based management

Support for mail relay

Web based email client

Remote SMTP Module

Support for quotas

Antispam support

Based in Postfix for high email volume

Email List management

GENERAL FEATURES System resources monitor

Network configurator

Server shutdown from the web

Backup/restore support via Web

Backups on a FTP server

Automatic Backup Restore

ADVANTAGE 2000 UCS Features & Specifications

simplifying TELECOM www.softechms.com

CALL CENTER FEATURES Web Administration

Do-Not-Call List Support

Support for breaks generation and configuration

Support for integration of external application (CRM, forms) during campaigns

Support for forms design

Support for generation of scripts by campaign and by queues

Storage of attention script

Support for retries in outgoing campaigns

Support for reports exporting to spreadsheets, PDF, and CSV

Web-based agent console

Support for call transfer from console

Ability to place a call on hold

Support for ingoing and outgoing campaigns

Support for call schedule in outgoing campaigns

Support for call schedule assigned to the same agent

Support for call back login

Execution of multiple simultaneous campaigns

Monitoring of agent assigned to a call

Support for call recording by queues

Predictive dialing

Support for configuration of short call threshold

Maximum wait configuration of a dialed call

Support for activation/deactivation of prediction

Automatic calling from a list of numbers

Asynchronous events assignment

REPORTS Breaks/rests reports

Call's detail

Calls per hour

Calls per agent

Wait time

Login Logout

Ingoing successful calls

Calls per hour graph

Agent's information

Trunks used per hour

Agents monitoring

Ingoing calls monitoring

Campaign monitoring

Advantage 2000 IP GATEWAYS FXS IP GATEWAYS

4, 8, 16, 24, 32 Ports

FXO IP GATEWAYS

4, 8, 16 Ports

FSX-FXO IP GATEWAYS

4 FXS + 4FXO

8 FXS + 8FXO

DIGITAL TRUNK IP GATEWAYS

1 x E1,support Echo,ISDN-PRI,G.711 only

2 x E1,support Echo,ISDN-PRI,G.711 only

4 x E1,support Echo,ISDN-PRI,G.711 only

1 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support SIP/H.323, SS7/PRI

2 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support SIP/H.323, SS7/PRI

4 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support SIP/H.323, SS7/PRI

8 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support SIP/H.323, SS7/PRI

Minimum Server Specifications Processor Intel i3 2120

RAM 4 GB

Hard disk From 320GB 2.5" (optional upgrade to 500GB)

RAID1 Dual hard drive for increased system reliability

ADVANTAGE 2000 UCS Features & Specifications

simplifying TELECOM www.softechms.com

ADVANTAGE 2000 UCS Features & Specifications

simplifying TELECOM www.softechms.com

High Availability

Advantage 2000 IPPBX HA is a commercially developed High Availability solution that has re-worked the Advantage 2000 IPPBX platform to integrate DRBD, Cluster Manager and Pacemak-er. This enables automatic mirroring and failover between two Advantage 2000 IPPBX Systems. Your phones and devices are registered to a floating IP address, so the failover between sys-tems will be transparent to them. Your SIP Trunks will register to the active node, and if utiliz-ing a PSTN Failover Appliance (optional), your T1 or Analog lines will be directed to the active node as well. Then when the primary IPPBX is repaired or recovers, you can switch back to the primary Advantage 2000 IPPBX node in just seconds.

Setup and configuration of Advantage 2000 IPPBX HA is done in the Advantage 2000 IPPBX GUI, which you can also use as an online management tool to easily switch between nodes.

Advantage 2000 is an Open Source Platform with Features of the

worlds Latest IP telephony. The Unified communication platform is

the state of the art platform to serve SMB and Enterprise alike.

Whether you are a small company or big organization, Advantage

2000 UCS can be scaled to suite your budgets and services it offers.

You can pick and choose from host of features from Advantage 2000

UCS and host of after sales support services / SLAs to strike a balance

between your required feature set and TOC, Total Cost of Ownership.

We will help you design and implement. We will handhold you thru

the business analysis, selection of components, deployment, custom-

ization and after sales support, till the time you require.

Softech Middle East FZC brings the Experience of the Softech Group

in Telecom business since its inception in 1987.

Softech Middle East FZC SALES & SUPPORT

P.O. BOX - 243190, Dubai, U.A.E. sales@softechms.com

www.softechms.com

simplifying TELECOM