1. HOLISTIC ADVISING TECHNOLOGY Alexandra YanovskiCUNY School of Professional Studies Online Baccalaureate Advising

2. ADVISING ONLINE STUDENTS: INNOVATIVE TECHNIQUES COMMUNITY BUILDING RETENTIONALEXANDRA YANOVSKI

3. Presentation Overview Historical overview Application and Admissions cycle Role of Advisors Student/Academic Services Student Feedback Technology

4. Historical Overview Growth of the Program: Majors Communication & Culture (Fall 2006) Business (Spring 2008) Health Information Management (Fall 2011) Sociology (Fall 2011) Psychology (Spring 2012) Staffing Academic Advisors Inquiry Specialists

5. Admissions & Program StructureAdmissions Requirements 2.5 GPA Personal Statement Copies of All College TranscriptsProgram Structure Traditional 15 Week Semester (Fall, Spring) 10 Week Summer Semester Admissions Requirements

6. Admissions & Program Structure TechnologyLive Person Camtasia/Jing

7. Role of Advisors The joint admissions/advising model Benefits of keeping the same advisor from admission to graduation. Challenges & successes Advising Transfer Credit Registration Evaluation Blackboard Orientation Admissions Graduation

8. Role of AdvisorsTechnology Blackboard IM Voice Memos Podcasts X-marks

9. Application & Admissions cycle New student e-mail outreach initiatives (Advising Syllabus, Checklists) Reducing summer Student Melt (Webinars) E-mail/Phone Culture Community/Relationship building early on Prospective Admitted Registered Students Students Students

10. Advising Syllabus

11. Advisor Communication Prospective: Introductory E-mail/Phone Call Unofficial Evaluation of Credits Open House follow letter Prospective Admitted: Welcome Letter Series of 5 Introductory E-mails Transfer Credit Evaluation Checklist Advising Syllabus Registration Admitted Orientation Start Dates Phone Advising Appointment Registered Students First Week & Monthly Outreach Registered Attendance Follow Up

12. Application & Admissions Cycle Technology: Primo PDF Outlook vs. Lotus Notes vs MailChimp

13. Collaborative Approach Student Support Services Academic Bursar Advising Online Students Financial Aid Faculty

14. Student/Academic Services Existing: Student Services: Future Goals: Social Media Alumni Improved Orientation Facebook Career Academic Resource Twitter Disability Center LinkedIn Veteran Degree-Works Community Blog Virtual Campus Peer Advising E-tutoring E-Portfolio (Digication)

15. New Student Orientation

16. New Student Orientation

17. Student Feedback: GoogleDocs Survey (Spring 2010) Blackboard Orientation (Fall 2011)

18. Student Feedback: Spring 2010 Describe the program in one word (Hand Out) Technology: Tagzedo Describe your overall advising experience Technology: Google Docs

19. Student Feedback: OrientationI love the orientation because it had provided me before class with: the school schedule awesome website to help me with my studies practice exams/blogging and wiki. This has allowed others and myself to get a head start with figuringout what is expected for us during the upcoming semester. Did you find orientation informative? Answers Percent Answered Strongly Agree 67.308% Agree 29.808% Neither Agree nor Disagree 2.885% Disagree 0% Strongly Disagree 0% Not Applicable 0%

20. Student Feedback: OrientationIam coming from a full-online University and we never had an orientation, wejust started our classes and spoke with our counselors via email/phone. I alsohave done an orientation at a physical school years ago when I first startedundergrad and I found that it was fun and very helpful. I found this onlineorientation to be much like the physical orientation; it was very interactive. Itoffered me a great "refresher" as well as a preview to what the OLS will be withSPS. Do you feel better prepared for classes as a result of orientation? Answers Percent Answered Strongly Agree 51.923% Agree 39.423% Neither Agree nor Disagree 8.654% Disagree 0% Strongly Disagree 0% Not Applicable 0%

21. Student Feedback: Orientation I enjoyed the orientation as I felt it was comprised of comprehensive assignments which forced all participants to set aside blocks of study time and apply themselves to the required activities. I enjoyed the writing assignments as they offered a glimpse into the amount of writing that is required at a university level. The orientation also offered a glimpse into the community of SPS and inspired me to become a regular contributor to websites such as, LINKEDIN and CUNY SPS Community Blog. As a full time worker, I am able to complete the orientation at my own time by stopping and starting. I do not have to complete the orientation in one sitting and I can always go back to areas that I may have questions.

22. Questions?More Information?Alexandra Yanovski, MS.alexandra.yanovski@mail.cuny.eduCUNY School of Professional Studies101 West 31 Street, Suite 905New York, New York 10001