Awesomely SimpleManaging for Excellence

Do NOT Freak Out!!!!

For those who are prepared…For those who

are prepared…

…chaos brings opportunity

The Key To Success in the New Normal…

•Nimbleosity

•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = BE

The level of highly satisfied and

engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

Why do you work where you work?

Fair Pay

Meaningful Work

Cool Colleagues

Winning Culture

Opportunity for Growth

Boss I Admire

1,300,000 interviews: Basic 4 + 1

Wow No Surprises Cheer

Competence

RespectDis-trust

Affection TRUST

HIGH

LOW

LOW HIGH

Concern

The 4 Cs of TRUST

“I am good at what I do… and I do it because I

care about you.”

7 Keys to TRUST• Tell the truth

• Be transparent

• Extend trust & respect

• Be vulnerable

• NO games

• Keep your promises

• Communicate clearly

1. Character

2. Courage

3. Communication

4. Collaboration

5. Competency

6. Compassion

7. Contribution

Character

Character

The Leadership Challenge

by Kouzes and Posner

I want a leader who will:

Tell me the TRUTH…

Has a clear vision for where we are going…

Has the skills to get us there successfully…

Is excited about going with me…

And will treat me fairly and support me along the way.

CourageTO THINK BIG

TO BE BOLD

To speak the TRUTH

To be… Vulnerable

Ask GREAT questions…

Communications

and LISTEN!

Collaboration

Anne MulcahyCEO of Xerox and the third most powerful

woman in the world!

1. Build a network of great relationships with people who want to see you succeed.

2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find.

3. Learn to be a learner.

4. Listen intently to your employees and to your customers.

Some really great advice…

CompetencyBooks

Book summaries

Audio books

Audio book summaries

Training DVDs

Seminars

i-Tunes U

Pod casts

Blogs

TED.com

BigThink.com

Focus me

Know me

Care about me

Hear me

Help me feel proud

Equip me

Help me see my value

Help me grow

Help me contribute

Thank me

Compassion

Contribution

Remember…

Nothing is small

VOC

Moments Of Truth

NITB

WOM = 48-74%

The five keys to accountability

1. 100% Clarity + Appropriate Authority

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure

Summary

1. Talent

2. Strong Customer Relationships

3. Nail the MOTs

4. Add Unique Value

5. Generate Positive WOM

4 Ds

II > EI

If you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

*** Please connect with me on LinkedIn ***

You might enjoy my blog:

www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence