affective safety leadership - issc 2013 paper 5155 by ulrik ramsing
DESCRIPTION
Affective Safety Leadership - increasing safety through stronger interpersonal leadership. Years of internal post-fatality reviews and regional research have led DONG Energy Exploration & Production, DONG E&P, one of the leading energy groups in Northern Europe, to a new set of updated Ground Rules for the essential role of the Offshore Company Representative (CoRep). The resulting focus in the increasingly complex drilling business must be "what not how", demanding the CoRep to engage with all parties in a safe, professional and meaningful way. This requires more than being right, it requires the greater level of interpersonal attention only found in ASL Affective Safety Leadership. Having updated the Ground Rules, DONG E&P engaged with CfL Centre for Leadership to design and develop a new way to implement and strengthen the corresponding behaviors. The result is the multifaceted and comprehensive DONG CoRep Program, of which the satisfactory completion is now a requirement for employment in DONG E&P Offshore Operation as Company Representative. The CoRep Program satisfies its objectives through cased based training and a unique set of mutually supportive technologies, from playing cards to iPads, on-site simulations with business actors and ILO-driven offshore coaching. This presentation introduced the objectives, the methods and the results -- the why, what and how -- of the highly successful CoRep program.TRANSCRIPT
Why What How So…
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Affective Safety Leadership ∼ behavioral change findings
from the Nordic Offshore IndustryPaper 5155, presented at ISSC 2013
Ulrik [email protected]
August 2013
10-04-2023 E&P Kickoff 1ASL
Why What How So…
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RecognitionAgenda and company details will follow.
Appreciation of strong Team Effort, including
From DONG Exploration & Production• Eigil, Magnus, Bente, Lise, Ellen Sofie• 60+ CoReps and the supporting colleagues
From Danish CfL, Centre for Leadership• Yvonne, Dorthe, Lars and Belinda
Housekeeping 1/2
Why What How So…
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Present Opportunity
Actively seeking partner and/or pilot case(s)
for 2013-14 program execution in the US, preferably within
energy or defense.Please discuss here or via [email protected]
for further investigative.
Housekeeping 2/2
Why What How So…
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From the North Sea…
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… and Denmark
CommunityASM & Realtime Post 911 xp
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Less than XX minutes:
WhyWhatHowSo…Let’s get started…
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Why?
Why
Why What How So…
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We had ours, others had
theirs…
Why
Framing the problem by high level Oil Executives…
Why What How So…
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Deviating to Disaster
Why
AFP/Getty Images
Good Planning…
Why What How So…
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Macondo. Chief Counsel´s Report, Chapter 5:
Overarching failure of management
• Was: Robust risk analysis and planning• But: Bad decisions during execution• Future: Ask questions until
they are certain they get it right
Why
Why What How So…
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If it can happen to
them – it can happen to us…
Why
Why What How So…
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Why
Must Win BattleDONG E&P program is a requirement for all CoRepsto go…
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Why
Let’s see, 3 min. from the DONG CoRep Program:(forgive the loud sound; cropped from 10 minute intro with real-world complications)
Video removed in Slideshare version due to size
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What?
What
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Reaching for Lvl 5: ASLLevel 5: Affective … adds purpose and
considers inter-human reactions.Level 4: Culture … made the team follow the
rules even with an absent manager.Level 3: Management … told you to follow
the rules or else…Level 2: Rules … required you to stay on this side
and wear the hard-hat.
Level 1: Protection … fenced of the pit and gave you a hard-hat.
What
Why What How So…
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Readying
mind & spine for continuous
development & robust
leadership
What
Why What How So…
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In short: The leadership equivalent of a
firedrill
What
Why What How So…
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Program PrinciplesCommitmentReal exercisesIndividual ILOsSmall classes Mantra: Not the unsafe bolt
but the unsafe people
What
Why What How So…
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Program ArchitectureAll in Buddy-pairs!
Preparation
Personal Profile
ILO - Individual Learning Objectives
CoRep Classes 3+4+4 days
Me & DONG Me & the TeamMe & Myself
Applied Learning
Off-site Readiness On-site Coaching
Alumni Network
Quarterly MeetingsObservation Circles
Supp. Audience
Target Workshops
What
Why What How So…
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How?
How
Why What How So…
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Colleagues,
Cases &
Cards?
How
Why What How So…
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Sample 1 through 9 + Jokers:
Ground Rules
Leaving behind the loud expert…
How
Why What How So…
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Coaching through open questions.Giving & receiving feedback.
Understanding decisions and how everything changes under pressure
Sample Facecards:
Tools!
How
Why What How So…
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Making Sense
Example of what matters most
How
Why What How So…
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Personal iPad Toolboxa few screens from the
How
Why What How So…
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Slide to see DONG CoRep
Portfolio:• Cards• Reference • Notes• Handouts • Social
Reas
ons?
+ FaceTime for video calls
How
Why What How So…
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Trials at Ullriggen…
Live SimulationHow
… preparing for Offshore
Why What How So…
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Individual Coaching
Live at Mærsk GiantPhoto by Belinda Lange
How
Why What How So…
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How
Building Relations
Leadership Dialogue
Networking
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So…?
So…
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So…
Pinpointing Pains
S1 S2 S3 S4 S5 S6 S7 S8 S9 H1 H2 H3 H4 H5 H6 H7 H8 H9 C1 C2 C3 C4 C5 C6 C7 C8 C9 -
2
4
6
8
10
12
14
♠ DONG ♥ My Self ♣ The Team
April 2013, After 46 M2 GR Prioritizations
Why What How So…
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After 4 Flows & 46 CoReps?“I know myself and my reactions”
“I understand how decisions are made”“I offer an open, more engaging dialogue”“I have a stronger foundation & toolbox”
“I am ready to step-up and step-in”
So…
Why What How So…
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EngagementsSo…
Meet Morten
Why What How So…
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EngagementsSooner, better and more robust- using shared references!
Images by Morten Nielsen Højgaard
So…
Video removed in Slideshare version
due to size
Why What How So…
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And, again, like to invite you…
YOUShared goal of increasing market availability; let’s do it together for your colleagues, clients et al.
So…
Why What How So…
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Program SummaryWhy Stronger interpersonal leadership
Robust decisions in real-time
What Addressing both Mind and SpineComprehensive long-term architectureCards of Ground Rules and Tools
How Individual Learning Objectives – ILOLive simulation with real actorsOn-site Coaching and Alumni network
Why What How So…
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Questions?Ulrik Ramsing
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Before time runs out…
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Thank YouUlrik Ramsing
[email protected] questions right by the podio…
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