After Sales

For large motors and generators

Optimum product support for maximum availability

ABB’s Machines After Sales provides fastand effective product support to ensure thatABB motors and generators deliver maximumavailability throughout their lifetime.After Sales covers all the major markets andcan respond within 24 hours anywhere inthe world.

Based on experience gained from thousandsof installations, After Sales supplies spareparts and support throughout the productlifecycle.

Available support includes installationsupervision and commissioning servicesfor the full range of motors and generatorsmanufactured by ABB, and preventativemaintenance programs and service productsdesigned to increase availability and reliability.After Sales can also recommend upgradesor replacements that represent the bestoptions for enhancing operational lifetimeand performance. In addition, emergencyassistance is always available in the eventof a breakdown, and training programstailored to the customer’s specific requirementscan be organized.

Focus areas:� Customer satisfaction

- product reliability and availability- safety

� Product support- reliable global and local product support- application based service products- lifecycle management

After Sales FinlandPhone: +358 (0) 10 2211Fax: +358 (0) 10 22 22544e-mail: aftersales.machines@fi.abb.com24h support: +358 (0)10 22 27100ABB Oy, Machines, After SalesStrömbergintie 1B, FI-00380 Helsinki, FINLAND

After Sales SwedenPhone: +46-21-329 000Fax: +46-21-329 510e-mail: aftersales-machines@se.abb.com24h support: +46 70 5750085ABB Automation Technologies ABMachines Division, After SalesElmotorgatan 2SE-72170 Västerås, SWEDEN

After Sales ItalyPhone: +39-02-9034 7440Fax: +39-02-9034 725624h support: service.motori@it.abb.comABB Sace S.p.A., After Sales / ISV ServiceViale Dell'Industria, IT-20010 Vittuone (MI), ITALY

Worldwide service contactshttp://www.abb.com/motors&drives> Motors > Motor Services > Global motor andgenerator service contacts

Contact information

Products:• Induction motors, frame sizes 315-630• Synchronous motors and generators, 6 or more poles,

frame sizes 710-2500• Permanent magnet motors and generators• Wind turbine generators

Products:• Induction motors, frame sizes 710 -1120• Synchronous motors and generators, 4-6 poles,

frame sizes 710-1250

Products:• AMD – Flameproof motors• Slip-ring induction motors

Comprehensive database of service providers, including bothABB service centers and authorized partners, with easy-to-usesearch function.

� Service packages

� Spare parts

� Site service

� Service contracts

� Technical support

� Training

� Warranty support

� Service network

Our services

Dedicated serviceengineers frommanufacturer’s AfterSales organizationand global serviceengineer network withfull factory support.

• Installation

• Commissioning

• Inspection andmaintenance

• Testing and conditionmonitoring

• Trouble shootingand repairs

Site service

Tailored servicecontracts for completemachine care.

• Customized servicecontracts according tocustomer requirements

• Maintenance contracts

• Remote monitoring

• Extended warranty

Servicecontracts

A full range of genuinespare parts.

• Commissioningparts

• Operational parts

• Preventivemaintenancekits

• Capital parts

For increased availabilityand reliability.

• Upgrading andmodernization

• LEAP (Lifecycleexpectance analysis)

• Site Survey -packages

• SOFT (Simulationof fast transients)

• Preventativemaintenanceprograms

• Replacementmachines

Spare partsServicepackages

Alrode, South-Africa

Helsinki, FinlandVästerås, Sweden

Birr, SwitzerlandVittuone, Italy

Champagne, France

Osasco, Brazil

Product responsible After Sales units

After Sales with own installed base

Service partners

Shanghai, China

Vadodara, India

ABB’s service network includesover 100 workshops and coversall continents.

Support for allmotors and generatorsmanufactured by ABBwith 24/7 Call Centerservice.

• Documentation

• Insulation laboratorysupport

• Mechanical andelectrical engineering

• Instructions andservice bulletins

• Root cause analysis

Technicalsupport

Product andservice trainingfor customers.

• Training tailored tocustomer requirements

• Ex /ATEX -training

• Service partnercourses

• Operationalmaintenancetraining

Training

Customer supportduring productwarranty period.

• Customer complaintprocessing CCRP

• Technical support androot cause analysis

• Feedback process toquality and R&D

Warrantysupport

Extensive servicenetwork comprisingABB units andauthorized partners.

• Workshop servicesand site services

• Global presence

• Local contacts andsupport

• Feedback tomanufacturing units

• Authorization processfor service partners

Servicenetwork

Lifecycle services

Selection & Dimensioning

Installation & Commissioning

Training

Support & Remote services

Maintenance & Field services

Spare parts

Training

Support & Remote services

Maintenance & Site service

Spare parts

Optimization

Migration & Upgrading

Repair & Refurbish

Support & Remote services

Maintenance & Site service

Spare parts

Repair & Refurbish

Replacement & Recycling

Sale of spare parts are

limited to inventory.

Site services are available

in most cases.

Many of ABB machines products are supported over 50 years

Active Classic Limited “Obsolete”

Productrelease

Stop ofmanufacturing

Guaranteed product support

Lifecycle status review

Service offerings to lifecycle phases:

5-15 years 10-20 years min 5 years

Limited product support

ABB’s product lifecycle management model is designed to provideproactive service offerings for increasing availability and performance.The model not only delivers optimum support to end-users, but alsoensures a smooth transition to a new machine at the end of thecurrent machine’s service life. The model is based on a four-phaseproduct lifecycle: active, classic, limited and obsolete. Each phasehas different implications for the end-user in terms of servicesand support provided.

Operational availability

Lifecycle management

Effective lifecycle management enhancesmachine performance.

ContinuousUpgrading

Preventivemaintenance

Time

Major overhaul

RepairPerformance drop due to TEAM(TEAM = Thermal Electrical Ambient Mechanical)

End of warrantyCommissioning

Value to thecustomer

ABB’s web site provides further information.

Visit http://www.abb.com/motors&drives

ABB (www.abb.com) is a leader in power and automation technologies that enableutility and industry customers to improve performance while lowering environmentalimpacts. The ABB Group of companies operates in around 100 countries andemploys about 107,000 people.

ABB OyMachines, After SalesStrömbergintie 1BFI-00380 Helsinki, FINLANDPhone: +358 (0) 10 2211Fax: +358 (0) 10 22 22544e-mail: aftersales.machines@fi.abb.com24h support: +358 (0)10 22 27100

ABB Automation Technologies ABMachines Division, After SalesElmotorgatan 2SE-72170 Västerås, SWEDENPhone: +46-21-329 000Fax: +46-21-329 510e-mail: aftersales-machines@se.abb.com24h support: +46 70 5750085

ABB Sace S.p.A.After Sales / ISV ServiceViale Dell'IndustriaIT-20010 Vittuone (MI), ITALYPhone: +39-02-9034 7440Fax: +39-02-9034 725624 h support: service.motori@it.abb.com

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