after sales - shipserv · 2018-12-19 · sperre guarantees that we will keep parts and accessories...
TRANSCRIPT
After SalesYour Life Cycle Partner in air compressors
www.sperre.com
Proved bymore than 75 years
of experience
The Sperre Life Cycle Concept
Sperre Compressors have a unique reputation, and Sperre is by far the most frequent choice for starting air compressors on the world’s oceans. Feedback from demanding customers confirms the unique standing of Sperre as the most reliable and cost-effective compressor brand, with an extraordinary level of service.
2 3www.sperre.com
Sperre ClassicRecommended service intervals for Sperre Classic compressors
Innovative thinking New products – Sperre X-range – Maintenance kits – Digital PMS information. Important benefits and large savings during the entire life cycle of the product
30 years of spare parts
availability
Retrofit– complete units
off the shelf
Sperre’s global network Sperre has offices in Ålesund, Rotterdam, Singapore and Shanghai. We are also represented by an
extensive and professional network of agents in more than 20 important locations around the world. Our representative is there, wherever and whenever you need us.
Sperre24/7
service
Any part to any place
within 48 hours
The Sperre service concept – we make maintenance easy!Save costs on regular maintenance procedures. The safest and most economical way to run a Sperre compressor is to follow the Sperre maintenance routines and use genuine spare parts.
Digital information for input in ship’s Planned Maintenance System
Classic compressors Use instruction manuals and digital information from Planned Maintenance Systems. To order Sperre spare parts, always indicate the compressor’s serial number
Cost
Overhaul kits for delivery valves
Overhaul kits for delivery valves
Overhaul kitRoutine D
BREAKDOWN
BREAKDOWN
COPY SPARES RISK
Overhaul kitRoutine E
Hours 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000 11000 12000 13000
Smooth sailing following Sperre’s service program
Risky operation with copy spares
Sperre supports you with technical data prepared for implementation in PMS programs. Many of our customers are working on implementation of planned maintenance systems in their ships.
To make it easy to implement needed information into the system, we have prepared digital information for each type of compressor, with precise descriptions of each maintenance routine.
Air-cooled Water-cooled
Sperre Industri AS, Norway Sperre Asia PTE Ltd, Singapore Sperre China, ShanghaiSperre Rotterdam BV, The Netherlands
Oil filter every 1000 hours of running
User view- operation menu
User view- function symbols
User view- instrumentation
Alarms and shutdowns
Service reminder
Service log
5www.sperre.com4
With the X-control, the operator gains a new level of safety and control. The X-control provides a complete package for easy-to-use control and monitoring functions in one standard, configurable module. • Easy to learn and operate• Early warning for alarms• Information sharing
Sperre X-range compressors Use instruction manuals for ordering maintenance kits and/or follow instructions given in the X-control unit.
• Peace of mind for maintenance• Countdown Service Timer
With X-range – we have made maintenance even simpler
Sperre guarantees that we will keep parts and accessories in stock for at least 30 years from the instal-lation of the compressor system. No matter if your compressor is 2 or 30 years old – we will support you with Sperre genuine spare parts. And we promise “Any part to any place within 48 hours”, a promise we have kept for more than 50 years.
The Sperre 30-year Warranty
The Certificate of Conformity and Authenticity All original Sperre parts are supplied with a certificate of conformity and authenticity. Sperre compressors have a limited warranty that is valid only with use of original spare parts purchased through our Sperre offices in Norway, the Netherlands, Singapore or China.
Don’t lose your warranty or Classification! Please note that the warranty will be void if the equip-ment is misused or not handled in accordance with prescribed operating and service standards.
Sperre starting air compressors are designed to fulfil requirements from classification companies and are not supposed to operate continuously.
Sperre type approval and classification certificates are only valid when genuine Sperre spare parts are used for maintenance.
Sperre X-rangeRecommended service intervals for Sperre X-range compressors. Same service philosophy – longer service intervals.
Cost
Oil filter every 1500 hours of running
Overhaul kit Routine B
Overhaul kit Routine B
Overhaul kit Routine C
Overhaul kit Routine C
Overhaul kitRoutine E
Hours 1500 3000 4500 6000 7500 9000 10500 12000
Overhaul kitRoutine D
Air-cooledWater-cooled X-range
7www.sperre.com
The spare part and overhaul kits from Sperre make it even simpler to carry out planned and cost effective maintenance on the compressorsOver 70 years of experience and feedback have given us the knowledge of proper maintenance intervals and which parts it pays to replace simultaneously. This experience has led to the development of Sperre original spare part kits.
More than one third of our customers prefer kits, and give us unanimously positive feedback on our kits and installation instructions. The precise description of service and procedures combined with complete service kits has made maintenance work easier, safer, and more cost effective.
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Reduce costs by using Sperre original spare-part kits
Why spare parts kits?
You have all the necessary parts at hand when you need them
Original Sperre spare parts kits give you peace of mind at sea
“The kit seems to contain the parts we intend to change after 5000 hours, so this looks OK. The installation instructions are particularly welcome, and the Certificate of Conformity and Authenticity continues our warranty and classification.“
Thoralf SødergrenChief Engineer Officer
“ This is just perfect! Exactly what I need to get everything right!”
Egil B. Hofseide Third Engineer
• Well organized with clear installation instructions enclosed• Complete maintenance for best compressor performance• Simpler maintenance planning and logistics• Easier maintenance in less time at a lower cost• Kits cost less than purchased item by item
• Necessary parts only• Minimized risk of breakdown• The spare part and overhaul kits from Sperre make it even simpler to carry out planned and cost-effective maintenance
Use instruction manuals for ordering maintenance kits and/or follow instructions given in the X-control unit. To ensure correct and quick delivery, always use the serial number of your compressor.
Preventive maintenance is cheaper than breakdown repairsPrecise digital information has been developed for eachtype of compressor. For Sperre Classic: Follow the PlannedMaintenance System (PMS) installed. Main overhaul each5000 running hours.For Sperre X-range: All adequate information from theX-control. Main overhaul each 6000 running hours.
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Description of the Sperre Classic spare part maintenance kits
Kits for air-cooled compressorsType of spare part set
Gasket kit
Crankshaft
Valve LP
Valve HP
Piston LP
Piston HP
Connecting rod LP
Cylinder LP
Cylinder HP
Flex.coupling
Overhaul kit routine B
Overhaul kit routine C
Overhaul kit LP valve
Overhaul kit HP valve
Environment kit
LL2/77
4121
1403MK
3036MK
3354MK
1424MK
1135MK
7927
7957
3036MK2
9097
1
2
3
3
4
4
5
9
10
11
12
13
17
17
18
LL2/160
4125
1405MK
3042MK
3364MK
1426MK
1147MK
7932
7962
3036MK2
LL2/90
4121
1403MK
3036MK
3356MK
1424MK
1137MK
7928
7958
3036MK2
9097
HLF2/77
4127
1436MK
3036MK
3037MK
3354MK
3352MK
1428MK
4519MK
7933
7963
3036MK2
3037MK2
LL2/105
4121
1403MK
3036MK
3358MK
1424MK
1139MK
7929
7959
3036MK2
9097
HL2/77
4120
1403MK
3036MK
3037MK
3354MK
3352MK
1424MK
1135MK
1133MK
7934
7964
3036MK2
3037MK2
9097
LL2/120
4122
1405MK
3038MK
3360MK
1426MK
1143MK
7930
7960
3038MK2
HL2/90
4120
1403MK
3036MK
3037MK
3356MK
3352MK
1424MK
1137MK
1133MK
7935
7965
3036MK2
3037MK2
9097
LL2/140
4125
1405MK
3042MK
3362MK
1426MK
1145MK
7931
7961
3042MK2
HL2/105
4120
1403MK
3036MK
3037MK
3358MK
3352MK
1424MK
1139MK
1133MK
7936
7966
3036MK2
3037MK2
9097
HL2/120
4123
1405MK
3038MK
3035MK
3360MK
3423MK
1426MK
1143MK
1141MK
7937
7967
3038MK2
3035MK2
9098
HL2/140
4124
1405MK
3034MK
3035MK
3362MK
3423MK
1426MK
1145MK
1141MK
7938
7968
3034MK2
3035MK2
9098
HL2/160
4124
1405MK
3034MK
3035MK
3364MK
3423MK
1426MK
1147MK
1141MK
7939
7969
3034MK2
3035MK2
9098
Kits for water-cooled compressorsHV1/85 – HV1/156A
Type of spare part set
Gasket kit
Crankshaft
Suction valve LP
Delivery valve LP
Suction valve HP
Delivery valve HP
Piston
Connecting rod
Lubrication oil pump
Cooling water pump
Cylinder head
Cylinder
Flex.coupling disc
Overhaul kit routine D
Overhaul kit routines E and F
Overhaul kit – LP suction valve
Overhaul kit – LP delivery valve
Overhaul kit – HP suction valve
Overhaul kit – HP delivery valve
HV1/85
4102
1397MK
3003MK
3004MK
3001MK
3002MK
3366MK
1407MK
4443MK
1247MK
1088MK
4520MK
7970
8305
3003MK2
3004MK2
3001MK2
3002MK2
HV1/120
4104
1398MK
3007MK
3008MK
3003MK1
3004MK1
3372MK
1409MK
4443MK
1251MK
1094MK
4521MK
7971
8306
3007MK2
3008MK2
3003MK2
3004MK2
HV1/140
4050
1400MK
3032MK
3033MK
3374MK
1411MK
4442MK
1448MK
1098MK
4522MK
7972
8307
3032MK2
3033MK2
HV1/140A
4050
1400MK
3032MK
3033MK
7450MK
1411MK
4442MK
1448MK
1098MK
4522MK
7973
8308
3032MK2
3033MK2
HV1/156
4101
1400MK
3032MK
3033MK
3376MK
1411MK
4442MK
1448MK1
1099MK
4522MK
7974
8309
3032MK2
3033MK2
HV1/156A
4101
1400MK
3032MK
3033MK
7451MK
1411MK
4442MK
1448MK1
1099MK
4522MK
7975
8310
3032MK2
3033MK2
1
2
3
3
3
3
4
5
6
7
8
9
11
14
15
17
17
17
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HV2/200 – HV2/300AType of spare part set
Gasket kit
Crankshaft
Suction valve LP
Delivery valve LP
Suction valve HP
Delivery valve HP
Piston LP
Piston HP
Connecting rod LP
Connecting rod HP
Lubrication oil pump
Cylinder head
Cylinder
Flex.coupling disc
Overhaul kit routine D 1
Overhaul kit routines E and F 1
Overhaul kit routine D – LP 2
Overhaul kit routines E and F – LP 1
Overhaul kit – LP suction valve
Overhaul kit – LP delivery valve
Overhaul kit – HP suction valve 1
Overhaul kit – HP delivery valve
Overhaul kit – 2. stage suction valve(LP compressors only) 2
Anti-condensation kit Anticon II
HV2/200
4112
2012MK
1660MK
1661MK
3049MK
3012MK
3382MK
3398MK
1414MK
1415MK
4441MK
1255MK
1101MK
4523MK
7976
8311
8421
8432
1660MK2
1661MK2
3049MK2
3012MK2
3232MK2
9015
HV2/210
4113
2012MK
1660MK
1661MK
3049MK
3012MK
3384MK
3398MK
1414MK
1415MK
4441MK
1255MK1
1103MK
4523MK
7977
8312
8422
8433
1660MK2
1661MK2
3049MK2
3012MK2
3232MK2
9015
HV2/270A
4117
2016MK
3029MK
3030MK
1662MK
1663MK
7452MK
3406MK
1416MK
1422MK
4441MK
1271MK
1127MK
4525MK
7982
8317
8427
8438
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
HV2/219
4114
2012MK
1660MK
1661MK
3049MK
3012MK
3386MK
3400MK
1414MK
1415MK
4441MK
1255MK2
1105MK
4523MK
7978
8313
8423
8434
1660MK2
1661MK2
3049MK2
3012MK2
3232MK2
9015
HV2/285
4118
2016MK
3029MK
3030MK
1662MK
1663MK
3416MK
3408MK
1416MK
1422MK
4441MK
1271MK2
1129MK
4526MK2
7983
8318
8428
8439
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
HV2/220
4115
2014MK
3027MK
3028MK
1662MK
1663MK
3394MK
3402MK
1418MK
1420MK
4441MK
1257MK
1115MK
4524MK
7979
8314
8424
8435
3027MK2
3028MK2
1662MK2
1663MK2
1660MK2
9016
HV2/285A
4118
2016MK
3029MK
3030MK
1662MK
1663MK
7453MK
3408MK
1416MK
1422MK
4441MK
1271MK2
1129MK
4526MK2
7984
8319
8429
8440
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
HV2/240
4116
2014MK
3027MK
3028MK
1662MK
1663MK
3396MK
3404MK
1418MK
1420MK
4441MK
1257MK1
1117MK
4524MK
7980
8315
8425
8436
3027MK2
3028MK2
1662MK2
1663MK2
1660MK2
9016
HV2/300
4119
2016MK
3029MK
3030MK
1662MK
1663MK
3418MK
3410MK
1416MK
1422MK
4441MK
1271MK3
1131MK
4526MK3
7985
8320
8430
8441
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
HV2/270
4117
2016MK
3029MK
3030MK
1662MK
1663MK
3420MK
3406MK
1416MK
1422MK
4441MK
1271MK
1127MK
4525MK
7981
8316
8426
8437
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
HV2/300A
4119
2016MK
3029MK
3030MK
1662MK
1663MK
7454MK
3410MK
1416MK
1422MK
4441MK
1271MK3
1131MK
4526MK3
7986
8321
8431
8442
3029MK2
3030MK2
1662MK2
1663MK2
1660MK2
9017
1
2
3
3
3
3
4
4
5
5
6
8
9
11
14
15
14
15
17
17
17
17
17
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The spare-part kits include the wear parts you must change when you overhaul the compressor. For example, if you replace a valve, you must always change the copper rings at the same time, to prevent later breakdown caused by leakage between the LP and HP chambers.
1 Gasket kit All flat gaskets, O-rings, sealing rings, and valve copper gaskets.
2 Crankshaft Crankshaft with all bearings, flywheel key and nut. On air-cooled compressors also locking rings, endplate and screw. 3 Valves Valves and necessary copper rings and gaskets. 4 Piston Piston, gudgeon pin with locking rings and piston rings. 5 Connecting rod Connecting rod and bearings. On air- cooled compressors: also oil scoop with set screw. 6 Lubrication oil pump Complete lube. oil pump, connector, gasket and set screw.
7 Cooling water pump Complete pump, connector, gasket and set screw.
8 Cylinder head Cylinder head with gaskets, stud bolts/ nuts and fittings. 9 Cylinder block Cylinder block with gaskets, stud bolts/ nuts and fittings. 10 Cylinder for air-cooled comp. Cylinder with gaskets, stud bolts/nuts and fittings. 11 Flexible coupling disc Coupling disc with bolts and nuts. 12 Overhaul kit B (5 000-hours’ maintenance for air-cooled compressors). Valve maintenance kits with gaskets and guide rings, piston rings, connecting rod bearings, gudgeon pins, locking rings, gaskets and ventilator.
13 Overhaul kit C (10 000-hours’ maintenance for air- cooled compressors). Same as kit B, plus crankshaft bearings and seal ring.
14 Overhaul kit D (5 000-hours’ maintenance for water- cooled compressors). Gasket kit, piston rings, gudgeon pins, gudgeon bearings, valve maintenance kits and non-return valve insert. 15 Overhaul kit E and F (10 000-hours’ maintenance for water- cooled compressors). Same as kit D, plus all crankshaft bearings.
16 Anti-condensation kit II Cooler cover with built-in water separator, with necessary stud bolts/nuts, gaskets and fittings.
17 Valve overhaul kit Valve springs, plates, fixing pins and gaskets
18 Environment kit The crankcase oil breather kit return oil mist to the air inlet of the compressor.
10 – 35 bar working pressure
0 – 10 bar working pressure
1
2
8
Offer according to specifications
08:00
Customer reply and purchase order
09:00
Checking of purchase order
09:15
Order entered and transferred to dispatch
10:00
Packing, weighing, and marking
10:10
Freight booking and shipping documents
11:00
Transport to customer
14:00
Ordering genuine spare parts via portals: Sperre processes inquiries and orders through marine portals, like Ship Service or Marine Link, as efficiently as traditional inquiries and orders. Contact us: [email protected]
Immediate response to your inquiries:In order to keep our 48 hours delivery promise we need the vital information from you:
Your requestEnquiry / Order / Other
Who Full company style: Name, address, phone, e-mail and contact person
Billing Details Full company style including contact person
Delivery Delivery address and needed delivery date, name of ship
Equipment Section Type of compressor including serial number
Line Items What parts are needed, incl. Sperre part numbers
Sperre fulfils requirements in the ISPS codeRequired documentation and seals on all parcels ensure identity and authenticity.
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Any part to any place within 48 hours
Retrofit Compressors – complete units off the shelf We can supply complete compressor units off the shelf, directly from our factory in Norway or fromour subsidiaries in Rotterdam, Singapore and China.
Sperre is renowned for excellent service and support– in a class of its own
In 1958, Sperre established its global service slogan: “Any part to any place within 48 hours”. This is a promise we have kept ever since. Our after sales teams are ready to provide necessary help 24/7 and you can meet “our man” in important locations around the world.
Sperre spare part logistics Global service – spares in stock for 30 years – 48 hours delivery – reliable life cycle partner
11www.sperre.com
Always indicate the serial number To ensure correct and quick delivery we need the serial number of your compressor.
Request for spare part and checking of inquiry
07:30
Your Life Cycle Partner– proved by more than 75 years of experience
www.sperre.com
Sperre Industri ASEllingsøy, NorwayTel. +47 70 16 11 00Fax. +47 70 16 11 [email protected]@sperre.com
Sperre Asia PTE LtdSingapore Tel. +65 6 763 6300Fax. +65 6 763 [email protected]
Sperre Rotterdam BVRhoon, The NetherlandsTel. +31 [email protected]
Sperre ChinaShanghai, P. R. ChinaTel. +86 21 6507 0436Fax. +86 21 6507 [email protected]
Agent Networkwww.sperre.com/agents
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Sperre is also represented by an extensive and professional network of agents in more than 20 important locations around the world. Our representative is there, wherever and whenever you need us. Check our website www.sperre.com/agents for updates.
Rotterdam
Shanghai
Singapore
Industry / Power plantsShipping
The Sperre areas of business
Offshore E & P
Sperre worldwide agent network