afternoon keynote presentation: building the best places to work
TRANSCRIPT
SONITROL:KEVIN LARCHE
WorkSmart Premium Sponsor
Building the Best Places to Work
Tim WeberADNET Technologies
Tim Weber Manager, Infrastructure
Services Started at ADNET in
1994 Deputy Chief, Lost Acres
Volunteer Fire Department
Photo Sources: Tim’s colleagues who have 20+ years of blackmail photos. Be nice to us, Tim.
The Real Cost of Turnover 6 to 9 months salary
o The average cost of replacing one salaried employee* 16% of annual salary
o The average cost of replacing one employee in a high-turnover, low-paying position**
20% of annual salaryo The average cost of replacing one mid-level employee
213% annual salaryo The average cost of replacing one executive position**
*Source: The Society for Human Resources Management**Source: Center for American Progress
How to Calculate the Cost of Turnover
Giving ThanksDo whatever it takes
Photo Credit: Faith Goble
WHY CULTURE MATTERSHow to find and retain the best employees
“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy.
Start with employees and the rest follows from that."
- Herb KelleherCo-Founder of Southwest Airlines
Hire for ATTITUDE,train for skill.
- Herb Kelleher, Co-Founder of Southwest Airlines
Image Source: Eric Salard
Hiring the Best Don’t rush the process Get different perspectives Gather objective data Ask creative questions Most importantly…
Image Source: Harvard Sports Analysis Collective
Know Your People Every personality is
different Invest the time to learn:
o Communication styleso Management
preferenceso Work/Life flexible needso Personal stories
THE POWER OF RECOGNITIONShame is not a motivator
There will always be “opportunities for improvement” But is everything really broken? Don’t overlook everything going well Make it safe to fail
The Downside of Continuous Improvement
Awarding Success
The Power of Serotonin
Recommended Reading
“The true price of leadership is the willingness to place the needs of others above your own. Great leaders truly care about those they are privileged to lead and understand that the true cost of the leadership privilege comes at the expense of self-interest.”
- Simon Sinek, Leaders Eat Last
Recommended Viewing“Simon Sinek: Why Leaders Eat Last”
FEEDBACK IS A GIFTIt doesn’t come with a gift receipt
Do people know what you’re trying to accomplish? Does everyone know how they contribute to your goals? Can your newest employee explain what you do? Do people feel relevant and appreciated?
Clarity
AskListen
ReflectAct
Communicate
Feedback Process
"The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership."
- Colin Powell
Image Source: Department of State of the United States of America
What Gets Measured Gets Managed
WORK HARD, PLAY HARDIt’s okay to have fun
PerspectiveAre you in a life or death business?
Make sure there is enough cake for everyone“Last time I didn’t receive a piece.” – Milton Waddams, Office Space
Ask yourself: What’s working? What’s not? Celebrate the small wins You have impact – no matter what your role Life is short and some things can’t be changed
Parting Words
“If you’re not a part of the solution, you’re a part of the problem…..*”
- John McClane
(*we can’t say the rest of this quote,but you can complete it in your head)
Image and Film Copyright: Twentieth Century Fox Film Corporation
“Choose a job you love, and you will never have to work a day in your life.”
- Confucius (supposedly)
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