AGC Networks LimitedCorporate Overview

September 2017

ver 5.11

AGC Purpose & Values

Our Purpose We accelerate (our customers’) business with best-in-class

customized technology solutions

Our Values• Will to Win• Integrity & Fairness• Responsiveness & Collaboration• Empowerment & Accountability• Continuous Improvement• Innovation• Differentiation

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About AGC Networks

A Global ICT Solution Integrator

Strong presence in Americas, UK, Middle East / Africa, Australia /

New Zealand, Singapore / Philippines and India

Delivering customized technology solutions and

services

Partnering with Global technology leaders

32 years of experience across markets

Serving a large base of long-tenured customers across verticals

Focused on Enterprise and Mid-market customers

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Delivering integrated technology solutions and services with a vertically differentiated approach across the globe

Incepted as

Tata Telecom

Ltd

AT&T carves

out Lucent

Technologies.

Lucent spins off

Enterprise

business as

Avaya

Tata-Avaya JV

takes shape

Renamed as

AGC Networks Ltd.

Acquired by Essar

Avaya buys TTL

stake, forms

Avaya

GlobalConnect

19862004

2010

1996

Appointed

AT&T’s SI

In India

1994 Global scale up

across North

America, MEA

AGC Journey

4

Consolidation for

future global

growth

M3 Growth

Strategy :

Multi Solutions

Multi Alliances

Multi Geos

2014-17

2011

Customer Organization Imperatives

CFOImperatives

CEOImperatives

CIOImperatives

• Revenue Growth• Superior Customer Service• Business Efficiency

• Risk & Compliance• Cost Reduction• Cash Flows

• Investment Protection• ROTI • Rapid Deployment

1. Profitable Growth

2. Customer Experience

3. Compliance

4. Operational Efficiencies

Key Focus Areas

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Unified Communication

Network Infrastructure & Data Center

Enterprise Application, Cloud & IoT

Cyber Security (Cyber-i)

Technology Quadrants

Unified Communication• IP Communication• Collaboration• Contact Center• Multimedia Integration

Cyber Security (CYBER-i)• Audit & Risk Assessment• Certification• Application & Data Security• SIEM & SCADA Capability

Network Infrastructure & Datacenter• Switching & Routing• Wireless & Mobility• Virtualization• Data Center

Enterprise Application• UC Application• Digital Application• CRM & ERP Integration• Cloud• IOT

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Solutions

Global Security Operations Center (G-SoC)

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AGC G-NoC

Response Center, USG-NOC Mumbai, INDIA

Integration and Disaster Recovery across

locations

Response Center located across Dallas, US and Mumbai, India

• 24x7x365 Scheduling with Full Holiday Coverage

• Continental US based SSAE 16 Certified Facilities – Separate Power Grids

• Security through Keycard or Biometric Access and Camera Presence

• NOC Styled Command Center with Multiple Dynamic Displays

• Network and Power Redundancies

• Access to Multiple PCs and Telephony Equipment

• Recording of all customer interactions for review & QA

• Logistic back-up to encounter inclement weather

downtime

AGC Cloud & AGCiVR

Cloud based IVR Solution - AGCiVR from AGC’s Data Centers

OPEX based model

Hosted Contact Center

Hosted IVR /Cloud IVR

Hybrid solutions available

DC – DR Architecture

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Our Partnerships

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Unified Communications Network Infrastructure & Datacenter

Cyber Security (CYBER-i)Enterprise Application, Cloud & IoT

Global Customer Footprint

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Recent Partner Recognitions

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Credentials & CapabilitiesState-of-the-art customer showcase centers across Mumbai (India) and

Dallas (USA)

Customer Experience Center (CECs)

Network Operation Centers (NOC)

Global Security Operations Center (G-SOC)

Certified manpower and expertise across technologies and services

Delivery teams of Solution Architects, Projects Managers,

Implementation Champions and Service Experts

Certifications

ISO/IEC 9001:2008 and 27001:2013 certified

SOC2 Type 1 Certified (security, availability & processing integrity

of AGC’s service systems and the confidentiality and privacy of the

information that AGC as a service organization maintains)

Excellence Award for AGC Networks by Institute of Economic Studies

(IES)

CYBER-i features in Top 25 Cyber Security Companies in APAC CIO

Outlook (Apr'17 )13

Key Customers in India

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Key Customers in MEA

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Key Customers in Australia

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Key Customers in US

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Let’s Begin!

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