agenda
DESCRIPTION
Agenda. Travelport Overview. Point of Sale Tools. Galileo Desktop 2.X Viewpoint Travelport Universal Desktop. Web Services API. Galileo Web Services (GWS) Universal API. Ancillary Products. Galileo Products eNett Payment Solutions. Customer Support. Account Management - PowerPoint PPT PresentationTRANSCRIPT
Agenda
2 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
Agenda
3 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
1971 1973 1987 19891986 1997 2001 2006
United Airlines develops Apollo computer reservation systems in Denver
U N I T E DApollo Travel services marketed to agencies in the US and Japan
50% of Covia sold to US Air, British Airways, Swissair. KLM and Alitalia
Galileo partnership formed, now a global organization.Galileo system relocated from U.K. to Denver
Apollo Travel Services renamed Covia, independent affiliate of United Airlines
Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC
Galileo acquired by Cendant.
Cendant acquired by Blackstone Group and Travelport is formed
1980s
Delta Air Lines develops DATAS II, an automated reservation system
1986
Northwest buys into TWA’s PARS reservation system
1990
TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed
Worldspan acquired byTravelport
2007
2003
Worldspan acquired by CVC/ Teacher’s
2008
Travelport Airline IT Solutionsestablished
Travelport GDS history
4 Travelport Confidential
Travelport Overview
Travelport GDS global operations
Travelport operates a mix of owned in-country operations and distributors covering 160 countries
Travelport sales office
Distribution partner
Remote service
No operations
5 Travelport Confidential
Travelport Overview
Our global reach
Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly
5,300 employees worldwide
4 billion+ stored airfares
70 million daily searches for air, car and hotel availability
Dynamic connection build
Up to 1.5 billion messages per day
160 countries
Real time booking
Comprehensive low fares and rates
Travel intelligence services
Mission critical IT services and software
430 airlines
Over 87,000 hotel properties
30,000 car rental locations from 25 providers
Over 400 cruise and tour operators
13 major rail networks
60,000+ travel agency
subscribers
Travel Management
Companies
Corporations
Tour Operators
Metasearch
Multiple Suppliers Travelport Size & Scale Multiple Agencies & Travellers
6 Travelport Confidential
Travelport Overview
GDS agency and corporate customers
7
60,000+ travel agencies worldwide
Global Corporate Agencies Leisure & Corporate Agencies Online Travel Agencies
Corporations
Travelport Overview
Travelport Confidential
Customer testimonials
8
““In our opinion, Travelport offers the very best travel technology solutions for our travel agent members – a genuinely complete package … I would recommend Travelport to any other travel consortium or travel agent.”
Tim GilesWorldchoice
We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided solutions to help increase productivity and efficiency where it matters – and that is servicing our customers.”
Steve Ash Director Business Technology APAC HRG Australia
Travelport Overview
Travelport Confidential
Agenda
9 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
Galileo DesktopTM
• Primary Desktop Solution
– Air, Hotel and Car travel content through the Galileo host system
– Search, book, price, process payment and ticket content
• Single Desktop Installation
– The world’s first “graphical user interface” (Viewpoint)
– Traditional “cryptic” environment (Focalpoint)
A gateway to a world of travel content
Point of Sale Tools
10 Travelport Confidential
• Maximize productivity
− Easier and quicker search and selling process
− More results reduces the need for follow up entries
• Optimize workflow
− Replay list removes the need to repeat the entry
• Expansion of content
− Pictures of propertiesavailable through RoomMaster
Galileo Point-and-Click
Providing ease of use and speed
Point of Sale Tools
11 Travelport Confidential
Hotel key features & benefits• Multi Level Rates
- Negotiated Rates - RAC Code
- Rate Viewership
- Master Rate Codes available
• Multiple search qualifiers
• - WIFI, disabled, chain, rate code, …
• Inside Availability
- HOA - Hotel Availability Shopping Page
- HOC - Hotel Complete Availability/ Rates
- HOV - Room Rates and Policies
• Complete Pricing Plus
- Enhance availability search functionality
- New Search qualifiers
- Key Elements – Include children prices
• Descriptions & Images
- HOD
- http://support.galileo.com/hotelimages
12
Point of Sale Tools
Travelport Confidential
Agenda
13 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
14
GWS support tools
Web Services API
Travelport Confidential
Galileo Web Services offers a Sample Web Site at: http://testws.galileo.com/GWSSample/Pages/MainPage/MainFrame.aspx
15
GWS support tools (content)
• Partners can test Web Service requests for air, car, and hotel.
• Access the GWS Help System for details, instructions, and reference information
• View and copy sample code for several platforms to provide guidelines for development of client applications
• The features available on the Sample Site depend on your level of access:
– Everyone can use the sample requests and read the Overview.
– Prospective Partners, who receive a preliminary user name and password from Galileo.
– Partner can also review the Documentation section, including the GWS Help System.
– Licensed Partners, who receive a user name and password, can also access the sample code in the View Code section.
• UK based API Support desk.
Web Services API
Travelport Confidential
16
Travelport Universal API
• Travelport Universal API aggregates travel content from multiple sources. As a result, shopping and booking capabilities are aggregated into a single and seamless user experience.
• Reduce costs and time to market – You only need to code to one API to access many new suppliers and content types, reducing costs and improving your time to market.
Web Services API
Travelport Confidential
Agenda
18 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
Galileo ancillary products
Galileo Integrated Data Source (GIDS)
GIDS is a proprietary data source that collects both pre- and post-ticketing data from the Galileo GDS allowing The Corporate Team to provide strategic, operational, and tactical views of the business in real time.
Journey Reporter
A web based reporting tool which allows travel agencies and companies to track and monitor where the employees of a company are, have been, or will be anywhere in the world.
Commission Tracking
Travelport partner with both Pegasus and Net Trans to offer fully automated hotel commission reporting and collection processing services for our agency customers around the world.
19
Ancillary Products
Travelport Confidential
Payment solutions with eNett
• State-of-the-art payment solutions, embracing air and non-air transactions, tailored specifically for the travel industry
• A single point of connection to today’s world of payments
• Credit and debit cards across all channels
• Faster payments and settlements
• A comprehensive risk and performance management tool
Travelport JV with PSP International to provide:
Ancillary Products
20Travelport Confidential
Agenda
21 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services
Account management
22
Jerome MoisanGeneral Manager, UK,
Ireland & France
Tim WrightCommercial Director
UK&I
TBCKey Account Manager,
UK SMO
TBCSenior Sales & Service
Consultant (Technology)
Business Support Functions
• Sales Support• UK&I Helpdesk• Service Provisioning• Product Management• API Support
TBCSenior Sales & Service
Consultant (Functionality)
Typical account management team structure
Customer Support
Travelport Confidential
Travelport helpdesk services
• Enhanced customer service with ‘round the clock’ servicing
• The recent introduction of the new helpdesk IT system and the enhancements to Ask Travelport have provided our helpdesk teams with a market leading technology platform
• Service Bureau, gives you the authority to access and service reservations made outside of your organisation on a 24/7 or ‘Out of Hours’ basis.
• Emulation facilities enable you to move between pseudo in one entry.
Great customer service with our 24/7 helpdesk support
Customer Support
23Travelport Confidential
ASK Travelport
We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right
time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day,
every day of the year
Here is some of the additional facilities that are available via Ask:-
• Quickly find answers using enhanced ‘Ask a Question’ capabilities• The ability to request replies via e-mail• ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance • Use a convenient Agent Assist Online Chat Service for immediate, expert guidance • Track the status of a reported incident or issue – all the way through to resolution
www.ask-travelport.com
Customer Support
24Travelport Confidential
Summary
25 Travelport Confidential
Travelport Overview
Point of Sale Tools
Web Services API
Ancillary Products
Customer Support
• Travelport History• Global reach and scale
• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop
• Galileo Web Services (GWS)• Universal API
• Galileo Products • eNett Payment Solutions
• Account Management• Support services