Agenda for today

• Introductions – Getting to know each other

• Presenting a knowledge-based benchmarking approach

• 10.30: Coffee and networking

• 11.00: Sharing Experience via a “Peer Assist”

• 12.45: Lunch and networking

• 14.00: Creating a “knowledge asset”

• 15.15: Coffee and more networking!

• 15.45: Sharing knowledge – benefiting from everyone’s

learning

• 16.45: Review of the day – an “after action review”

• 17.15: Close

Learning to Fly:Learning to Fly:Practical knowledge management from leading and learning organizations

chris@collison.comgeoff.parcell@bp.com

Managing Knowledge?

“The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’, and nurture the technology and culture that will get them talking”

Arian Ward, Hughes Space & Communications

Capturing Connecting

Knowledge management in a nutshell

Professor John Henderson, Boston University

A story from the US Army

“Is this relevant to your British Petroleum?” ….

Getting the environment right

• Shared beliefs and common values

• A willingness to ask for help

• Common technology which connects people

• Effective Peer Processes• Rewarding and

recognising learning • Identifying and

reinforcing the right leadership behaviours

Leadership competencies for knowledge-sharing

Knowledge in people and networks

KnowledgeAsset

BP’s knowledge management framework

Individuals & Teams

Goals ResultsUsingKnowledge

UsingKnowledge

Learnduring

Learnafter

Learnbefore

$

What you know in your context

What I know in my context

"...the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.” Lord John Browne

Peer Assists – Learning before doing

Action

What weboth know

What’spossible?

After Action Reviews - Learning during

Four Simple Questions:

• What was supposed to happen?

• What actually happened?

• Why was there a difference?

• What can you learn from it?Col. Ed Guthrie, US Army

15 minute team debrief, conducted in a “rank-free” environment.

The Retrospect – Learning After…

• What was the objective of the project?

• What did we achieve?

• What were the successes? Why? How can we repeat the success?

• What were the disappointments? Why? How can we avoid them in future?

• ‘Marks out of 10’

Facilitated, forward looking team meeting, soon after the project has ended

Connect

HIV/AIDS

one reality…

Phayao, Thailand HIV seroprevalence among 21 year old men

19911991 19921992 19931993 19941994 19951995 19961996

0

2

4

6

8

10

12

14

16

18

HIV

Ser

opre

vale

nce,

%H

IV S

erop

reva

lenc

e, %

200220022000200019981998

Self Assessment of AIDS CompetenceSelf-Assessment framework for AIDS competence 1 BASIC 2 3 4 5 HIGH

Acknowledgement and Recognition

We know the basic facts about HIV/ AIDS, how it spreads and

its effects.

We recognise that HIV/ AIDS is more than a health problem

alone.

We recognise that HIV/ AIDS is affecting us as a group/

community and we discuss it amongst ourselves. Some of us

get tested.

We acknowledge openly our concerns and challenges of

HIV/ AIDS. We seek others for mutual support and learning.

We go for testing consciously. We recognise our own strength

to deal with the challenges and anticipate a better future.

Inclusion We don’t involve those affected by the problem.

We co-operate with some people who are useful to resolve common issues.

We in our separate groups meet to resolve common issues (e.g. PLWA, youth,

women).

Separate groups share common goals and define each

member’s contribution.

Because we work together on HIV/ AIDS we can address and

resolve other challenges facing us.

Care and prevention

We relay externally provided messages about care and

prevention.

We look after those unable to care for themselves (sick,

orphans, elderly). We discuss the need to change

behaviours.

We take action because we need to and we have a process to care for others long term.

As a community we initiate care and prevention activities, and work in partnership with

external services.

Through care we see changes in behaviour which improve the quality of life for all.

Access to Treatment

Other than existing medicines, treatment is not available to

us.

Some of us get access to treatment.

We can get treatment for infections but not ARVs.

We know how and where to access ARVs.

ARV drugs are available to all who need them, are successful procured and effectively used.

Identify and address

vulnerability

We are aware of the general factors of vulnerability and

the risks affecting us.

We have identified our areas of vulnerability and risk. (e.g.

using mapping as a tool)

We have a clear approach to address vulnerability and risk,

and we have assessed the impact of the approach.

We implement our approach using accessible resources and

capacities.

We are addressing vulnerability in other aspects

of the life of our group.

Learning and transfer

We learn from our actions.

We share learning from our successes but not our

mistakes. We adopt good practice from outside.

We are willing to try out and adapt what works elsewhere. We share willingly with those

who ask.

We learn, share and apply what we learn regularly, and

seek people with relevant experience to help us.

We continuously learn how we can respond better to

HIV/ AIDS and share it with those we think will benefit.

Measuring change

We are changing because we believe it is the right thing to

do but do not measure the impact.

We begin consciously to self measure.

We occasionally measure our own group’s change and set targets for improvement.

We measure our change continuously and can

demonstrate measurable improvement.

We invite others ideas about how to measure change and share learning and results.

Adapting our Response

We see no need to adapt, because we are doing

something useful.

We are changing our response as a result of external influences and groups.

We are aware of the change around us and we take the

decision to adapt because we need to.

We recognise that we continually need to adapt.

We see implications for the future and adapt to meet

them.

Ways of working We wait for others to tell us what to do and provide the

resources to do so.

We work as individuals, attempting to control the

situation, even when we feel helpless.

We work as teams to solve problems as we recognise

them. If someone needs help we share what we can.

We find our own solutions and access help from others where

we can.

We believe in our own and others capacity to succeed.

We share ways of working that help others succeed.

Mobilising resources

We know what we want to achieve but don’t have the

means to do it.

We can demonstrate some progress by our own resources.

We have prepared project proposals and identified

sources of support.

We access resources to address the problems of our community, because others

want to support us.

We use our own resources, access other resources to achieve more and have planned for the future.

Level 5 - We recognise our own strength to deal with the challenges and seek others for mutual support and learning.

Level 4 - We acknowledge openly with others our concerns about HIV/AIDS and the challenges it represents for us.

Level 3 - We recognise that HIV/AIDS is a problem for us and we discuss it amongst ourselves

Level 2 - We recognise that HIV is a problem.

Level 1 - We know the basic facts about HIV/AIDS.

5 levels of competence – Acknowledgement and Recognition

Self Assessment of AIDS CompetenceSelf-Assessment framework for AIDS competence 1 BASIC 2 3 4 5 HIGH

Acknowledgement and Recognition

We know the basic facts about HIV/ AIDS, how it spreads and

its effects.

We recognise that HIV/ AIDS is more than a health problem

alone.

We recognise that HIV/ AIDS is affecting us as a group/

community and we discuss it amongst ourselves. Some of us

get tested.

We acknowledge openly our concerns and challenges of

HIV/ AIDS. We seek others for mutual support and learning.

We go for testing consciously. We recognise our own strength

to deal with the challenges and anticipate a better future.

Inclusion We don’t involve those affected by the problem.

We co-operate with some people who are useful to resolve common issues.

We in our separate groups meet to resolve common issues (e.g. PLWA, youth,

women).

Separate groups share common goals and define each

member’s contribution.

Because we work together on HIV/ AIDS we can address and

resolve other challenges facing us.

Care and prevention

We relay externally provided messages about care and

prevention.

We look after those unable to care for themselves (sick,

orphans, elderly). We discuss the need to change

behaviours.

We take action because we need to and we have a process to care for others long term.

As a community we initiate care and prevention activities, and work in partnership with

external services.

Through care we see changes in behaviour which improve the quality of life for all.

Access to Treatment

Other than existing medicines, treatment is not available to

us.

Some of us get access to treatment.

We can get treatment for infections but not ARVs.

We know how and where to access ARVs.

ARV drugs are available to all who need them, are successful procured and effectively used.

Identify and address

vulnerability

We are aware of the general factors of vulnerability and

the risks affecting us.

We have identified our areas of vulnerability and risk. (e.g.

using mapping as a tool)

We have a clear approach to address vulnerability and risk,

and we have assessed the impact of the approach.

We implement our approach using accessible resources and

capacities.

We are addressing vulnerability in other aspects

of the life of our group.

Learning and transfer

We learn from our actions.

We share learning from our successes but not our

mistakes. We adopt good practice from outside.

We are willing to try out and adapt what works elsewhere. We share willingly with those

who ask.

We learn, share and apply what we learn regularly, and

seek people with relevant experience to help us.

We continuously learn how we can respond better to

HIV/ AIDS and share it with those we think will benefit.

Measuring change

We are changing because we believe it is the right thing to

do but do not measure the impact.

We begin consciously to self measure.

We occasionally measure our own group’s change and set targets for improvement.

We measure our change continuously and can

demonstrate measurable improvement.

We invite others ideas about how to measure change and share learning and results.

Adapting our Response

We see no need to adapt, because we are doing

something useful.

We are changing our response as a result of external influences and groups.

We are aware of the change around us and we take the

decision to adapt because we need to.

We recognise that we continually need to adapt.

We see implications for the future and adapt to meet

them.

Ways of working We wait for others to tell us what to do and provide the

resources to do so.

We work as individuals, attempting to control the

situation, even when we feel helpless.

We work as teams to solve problems as we recognise

them. If someone needs help we share what we can.

We find our own solutions and access help from others where

we can.

We believe in our own and others capacity to succeed.

We share ways of working that help others succeed.

Mobilising resources

We know what we want to achieve but don’t have the

means to do it.

We can demonstrate some progress by our own resources.

We have prepared project proposals and identified

sources of support.

We access resources to address the problems of our community, because others

want to support us.

We use our own resources, access other resources to achieve more and have planned for the future.

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

Current levels for Mae Chan community

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

Levels for other communities too

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

Range of Current levels

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

Mae Chan levels plotted on range – “the river”

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

“Banks” of the river

Mae Chan

1

2

3

4

5

Ackno

wledge

men

t

Care

and

Chang

e

Inclu

sion

Vulner

able

grou

ps

Lear

ning

and

trans

fer

Mea

surin

g ch

ange

Adapt

ing

Way

s of w

orkin

g

Mob

ilising

reso

urce

s

Le

vel

Target levels

Something to learn, something to share

Match making to put those with something to learn in touch with those with something to share via a Peer Assist meeting or an electronic forum.

Something to share

Something to learn

GAP

Acknowledgement & Recognition

Acknowledgement & Recognition

5 Mbarara

4    

3 PallisaBusia Kibaale  

2 Rakai   Arua  

1       Moroto  

0 +1 +2 +3 +4

Gap between current and target level

Current level

Knowledge in people and networks

KnowledgeAsset

BP’s knowledge management framework

Individuals & Teams

Goals ResultsUsingKnowledge

UsingKnowledge

Learnduring

Learnafter

Learnbefore

$

A fewmore

A fewmore

What are the top ten things I need to know?Where can I get more detail?

What can I re-use? Who can I talk to?

What are the top ten things I need to know?Where can I get more detail?

What can I re-use? Who can I talk to?

Even more

Even more Still

More

StillMore More

Lessons

MoreLessons More

Lessons

More Lessons Lessons

Learned

LessonsLearned

Knowledge Assets

Context and detail – where and when you need it…

•

•

•

•

•

•

•

•

•

•

•

•

“ ““ “

10 key things

Stories & quotes

Lessons learned - detail

Contact No.

“We sorted our knowledge and it was much……”

Knowledge in people and networks

KnowledgeAsset

BP’s knowledge management framework

Individuals & Teams

Goals ResultsUsingKnowledge

UsingKnowledge

Learnduring

Learnafter

Learnbefore

$

Agenda for today

• Introductions – Getting to know each other

• Presenting a knowledge-based benchmarking approach

• Now: Coffee and networking

• 11.00: Sharing Experience via a “Peer Assist”

• 12.45: Lunch and networking

• 14.00: Creating a “knowledge asset”

• 15.15: Coffee and more networking!

• 15.45: Sharing knowledge – benefiting from everyone’s

learning

• 16.45: Review of the day – an “after action review”

• 17.15: Close