agenda |#nhsummit14 november 3 - 7, 2014 cisco systems san

Member Global Summit 2014

Agenda |NHSummit14

November 3 - 7 2014Cisco SystemsSan Jose California

Page 2 | NetHope Member Global Summit 2014 mdash http bitly2014-nh-summit | NHSummit14

Thank you to our Summit Supporters

186C

Cool Gray 8C

NHSummit14 | http bitly2014-nh-summit mdash NetHope Member Global Summit 2014 | Page 3 Page 2 | NetHope Member Global Summit 2014 mdash http bitly2014-nh-summit | NHSummit14

RELIEFINTERNATIONAL

reg

Welcome to our Members



800 AM - 900 AM Breakfast Conference Ctr Building J

900 AM - 1200 PM CampI Steering Committee Conference Ctr Workshop Building J

900 AM - 1200 PM Emergency Response Workshop Uranium Building N [Level 1]

1200 PM - 100 PM Lunch Conference Ctr Building J

100 PM - 130 PM Welcome amp Guest Introductions Conference Ctr Building J

130 PM - 300 PM Member ldquoFast Pitchrdquo Conference Ctr Building J

330 PM - 430 PM Member ldquoFast Pitchrdquo Conference Ctr Part II Building J

300 PM - 330 PM Break

500 PM - 530 PM CEO Annual Report Conference Ctr Lauren Woodman Building J CEO NetHope

530 PM - 600 PM Networking Time Conference Ctr Building J

430 PM - 500 PM Keynote amp Chairman Report Conference Ctr Vincent Richardson Building J Chairman NetHope

900 AM - 1200 PM MampE and ICTs in Development Kodiak With HC3JHU Workshop Building I [Level 2]

TIME ACTIVITY LOCATION

Monday November 3 Reminder Registration is in the Building J lobby (255 W Tasman Dr) from Monday through Thursday

Technology Track Data and More Track

Programs Track CIO TrackSession Tracks


186C

Cool Gray 8C

Thanks to a generous donation from Cisco Summit attendees who registered for a VTA Light Rail Pass have access to unlimited rides on all VTA Buses and Light Rail Lines for the Summit week (Monday-Friday) For more information about schedules and maps please visit wwwvtaorg

Monday (Continued)

800 AM - 600 PM Solutions Showcase Conference Ctr Building J Foyer


Featuring products amp services by our many generous sponsors

600 PM - 700 PM

700 PM - 1000 PM

NetHope Member Global Summit Reception Hosted amp Sponsored by Cisco

Building J Cafeteria

Birds of a Feather Networking Dinners Never dine alone The NetHope Member Global Summit provides a unique opportunity to mix and mingle with some of the worldrsquos leading NGOs and technology companies Join your fellow attendees for an impromptu gathering to continue dialogue started at the conference explore new partnership opportunities or make a new connection

TBA Sign up on the easel in the Conference Ctr



830 AM - 845 AM Opening Remarks Conference Ctr Building J

1000 AM - 1030 AM Break

1030 AM - 1130 AM Why We Put Technology at Conference Ctr the Heart of Our Reinvention Building J David Yarnold President amp CEO Audubon International

1130 AM - 1200 PM Collective Impact NetHope Conference Ctr Responds to the Ebola Outbreak Building J

1200 PM - 100 PM Lunch Conference Ctr Sponsor Roundtable Discussions Building J

100 PM - 145 PM Partnerships and People Conference Ctr Lori Harnick General Manager Building J Citizenship amp Public Affairs Microsoft

230 PM - 315 PM CampI Session 1A Connectivity Conference Ctr Strategy Roadmap Building J

230 PM - 315 PM NGO Data Model (Salesforce) Jesse Owens Building L [Level 1]

230 PM - 315 PM Towards a NetHope Working Kodiak Group on Humanitarian UAVs Building I [Level 2]

230 PM - 315 PM ITIL Made Easy ndash Introducing Uranium IT Best Practice Building N [Level 1]

145 PM - 230 PM Summit Group TBA Photo and Break

845 AM - 1000 AM NetHope Looking Forward Conference Ctr Lauren Woodman Building J CEO NetHope



Member Global Summit 2014Tuesday November 4

Reminder Registration is in the Building J lobby (255 W Tasman Dr) from Monday through Thursday



330 PM - 415 PM CampI Session 1B Demand Conference Ctr AggregationShared Building J Connectivity amp Infrastructure

330 PM - 415 PM Open Data Standards Jesse Owens and Why They Matter to You Building L [Level 1]

530 PM - 600 PM Day 2 Wrap-Up Conference Ctr Building J


330 PM - 515 PM Annual Member Meeting Uranium Primary Member Building N [Level 1] Representatives Only


430 PM - 515 PM Mobilityrsquos Impact on Conference Ctr NetHope Organizations Building J

186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)

700 PM - 1000 PM Birds of a Feather Networking Dinners


315 PM - 330 PM

TIME ACTIVITY LOCATIONBreak

Solutions Showcase Conference CtrBuilding J Foyer

430 PM - 515 PM Digital Cash - A New Revolution Kodiak on Digital Payments Building I [Level 2]



830 AM - 900 AM Digital Information in Conference Ctr Humanitarian Response Building J Mark Dalton Chief of the Information Services Branch OCHA

900 AM - 930 AM The ETC - Its Future Conference Ctr and NGO Engagement Strategy Building J Jakob Kern CIO amp ETC Chair UN WFP

930 AM - 1000 AM Cisco Keynote Conference Ctr Randy Pond EVP Cisco Building J

1000 AM - 1030 AM Break

1030 AM - 1130 AM Member Solutions Showcase Conference Ctr Presentations - Round 1 Building J

1130 AM - 1230 PM Member Solutions Showcase Conference Ctr Presentations - Round 2 Building J

NETHOPE SOLUTION CENTER


Member Global Summit 2014Wednesday November 5




Innovation Day at Santa Clara Universityrsquos Locatelli CenterCo-Sponsored by NetHope and Frugal Innovation Lab


Wednesday (Continued)

115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM

Transportation to Santa Clara University via Summit ShuttleFirst shuttle departs at 115 PM

Outside Building J

Leading Innovation at an INGO Challenges amp Opportunities

Innovations from the Technology Industry

Internetorg Learnings from Zambia Delivering Essential Services at Scale

The Disruptive Power of Voice

Human Powered Tech for Livelihoods

3D Printing amp Education

How New Technologies Are Changing Everything We Knew about Data Collection and Analysis

Locatelli Center Santa Clara University

Santa Clara Universityrsquos Locatelli Center is located off El Camino and Accolti Way 500 El Camino Real Santa Clara CA 95053

The Frugal Innovation Lab is sponsored by the School of Engineering Learn More httpwwwscueduengineeringfrugal

Transportation to Tech Museum via Summit ShuttleFirst shuttle departs at 530 PM

Annual Plenary Dinner sponsored by Visa Inc

The Tech Museum of Innovation201 S Market St San Jose CA 95113

Transportation to Hyatt Regency via Summit ShuttleFirst shuttle departs at 905 PM

0 | NetHope Member Global Summit 2014 mdash http bitly2014-nh-summit | NHSummit14


830 AM - 930 AM NetHope Partner Panel Conference Ctr Renee Wittemyer Intel Building J Jane Meseck Microsoft David Gadsden Esri Jessica Long ADP Lauren Woodman NetHope

1015 AM - 11 00 AM CampI Session 2A Conference Ctr A Identity Management Building J

1015 AM - 11 00 AM Enterprise Social Conference Ctr B Building J

1015 AM - 11 00 AM Data Visualization in Practice Jesse Owens Building L [Level 1]

1015 AM - 1100 AM Beyond Data Collection Using Kodiak ICTs to Reach amp Engage Your Building I [Level 2] BeneficiaryCommunity

930 AM - 1015 AM Break

1100 AM - 1115 AM Break

1115 AM - 1200 PM CampI Session 2B Layer 7 Conference Ctr A Implementation Building J

1115 AM - 1200 PM Feeding the Programs amp Starving Conference Ctr B the Core Why Capacity Building Matters for Growth amp Impact

1115 AM - 1200 PM Data Protection Especially Jesse Owens BeneficiaryData BuildingL[Level1]

1115 AM - 1200 PM The ICT4D Planning Kodiak amp Implementation Guide Building I [Level 2]

1200 PM - 115 PM Lunch amp Peer Networking Conference Ctr Building J



Member Global Summit 2014Thursday November 6





115 PM - 200 PM CampI Session 3 End Conference Ctr A Point Management Building J

115 PM - 200 PM Enterprise Architecture Why Conference Ctr B Should You Care Building J

115 PM - 200 PM Education amp Training - Building Jesse Owens the Skills of Your Workforce Building J [Level 1]

115 PM - 200 PM How a Business Analyst Saves Kodiak Costs amp Serves Users Building J [Level 2]


230 PM - 315 PM Boxorg Low Bandwidth Conference Ctr A Product Brainstorm Building J

230 PM - 315 PM Enabling Cross-Organizations Jesse Owens Data Interoperability - OHI Building J [Level 1]

230 PM - 315 PM Towards an INGO Reference Conference Ctr B Enterprise Architecture Building J [Level 1]


345 PM - 430 PM Closing Keynote Conference Ctr Aaron Levie Building J Co-founder amp CEO Box


230 PM - 315 PM Spotlight on Visa Innovation Kodiak Grants 2013 Innovative Building J [Level 2] e-Payments Implementation

Thursday (Continued)

500 PM - 1000 PM Birds of a Feather Networking Dinners Continue to feed your brain Pick up conversations with fellow Summit attendees at the Birds of a Feather Networking dinner New groups will form each night around different topics




1200 PM - 130 PM Break and Lunch Conference Ctr Building J

130 PM End of Formal Programming

Thank you for joining us this week We look forward to seeing you at the next NetHope Member Global Summit in 2015



Member Global Summit 2014Friday November 7


900 AM - 1200 PM

900 AM - 1200 PM

BackOfficeDayWhatAreMembers Doing

Conference CtrBuilding J

NetHope Leadership Institute InfluencingStakeholdersWorkshop(Registration Required)

Jesse OwensBuilding L [Level 1]


NetHope Looking Forward (845 AM - 1000 AM Conference Ctr - Building J)Lauren Woodman CEO NetHope

For the last several months NetHope has been reflecting on how we as an organization recognize not only the promise but the power of technology to help our member organizations As we look forward hear what wersquove learned what it means and how NetHope will continue to evolve to serve its members and supporters by leveraging technology to achieve their missions

Why We Put Technology at the Heart of Our Reinvention (1030 AM - 1130 AM Conference Ctr - Building J)David Yarnold President and CEO Audubon International

When a 109-year-old NGO decided to do a major turnaround four years ago technology helped bring teams together and break down the walls between them How do you make sure that technology isnrsquot an afterthought but is a central part of your program work The CEO of the National Audubon Society one of the largest conservation organizations in America will tell you how technology drove and guided organizational change

Partnerships amp People (100 PM - 145 PM Conference Ctr - Building J)Lori Forte Harnick General Manager Citizenship amp Public Affairs Microsoft

Lori will speak about the Microsoftrsquos long-standing relationship with NetHope and the ways we can continue to work together to support humanitarian needs throughout the world

CampI Session 1A Connectivity Strategy Roadmap Breakout (230 PM - 315 PM Conference Ctr - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

Wersquoll present an overview of changing VSAT service providers features choices challenges and opportunities including roll outs roadmaps strategies and lessons learned Join members Save the Children and Samaritanrsquos Purse and providers HGC EMC ITC Global O3b SkyVision Intelsat Geolink Airbus Ultisat and Gilat for a lively discussion

Monday

Tuesday

CampI Steering Committee Workshop (900 AM - 1200 PM Conference Ctr - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

Join us for a 30-minute connectivity keynote by Simon Bull of COMSYS followed by a panel discussion with industry experts who will relate how they are addressing NGO-specific needs We will briefly review the CampI breakout sessions held throughout the week The individual breakout sessions are member-led and members will review project implementation experiences including lessons learned and specific recommendations

MampE and ICTs in Development Workshop (900 AM - 1200 PM Kodiak - Building I)Soma Ghoshal HC3 Program Director NetHope

We will explore the intersection between monitoring and evaluation and information and communication technologies in this interactive session We will review the methodology for MampE and ICTs and use examples from the health sector We will ask for input from attendees for best practices in MampE and ICTs in their particular sectors The NetHope Working Group is sponsored by the HC3 Project and will host the session

Emergency Response Workshop (900 AM - 1200 PM Uranium - Building N)Gisli Olafsson Emergency Response Director NetHope

In our ER Working Group session we will review the past yearrsquos work and plan our strategy for moving ICT emergency response forward through the coming year

Summit Session Abstracts



NGO Data Model (Salesforce) Breakout (230 PM - 315 PM Jesse Owens - Building L)Michael Duggan CIO Troacutecaire

Programs and projects are at the heart of all of our member organizations operations To date we have built custom solutions to manage these vital elements resulting in significant implementation and maintenance costs If we could have a standard NGO data model that could be used out of the box it would dramatically reduce implementation time and costs while at the same time improve our ability to collaborate at a systems level Join us as Salesforce CTO Cheryl Porro presents a view of how they could deliver a standard NGO data model We will conclude with a discussion of the challenges of moving toward a standard data model in our sector

Towards a NetHope Working Group on Humanitarian UAVs Breakout (230 PM - 315 PM Kodiak - Building I)Andrew Schroeder Director of Research and Analysis Direct Relief

Unmanned aerial vehicles or ldquodronesrdquo have advanced rapidly as part of the technical repertoire of humanitarian organizations over the past year Key applications include disaster relief conservation and anti-poaching work water assessments and refugee camp management UAVs pose new challenges to NGOs on the policy front Given the scope and complexity of issues involved in the effective implementation of UAVs this session aims to convene a working group of members for the sake of ongoing technical policy and institutional use-case engagement

ITIL Made Easy ndash Introducing IT Best Practice Breakout (230 PM - 315 PM Uranium - Building N)Jon Winder Director of Global IT Services Plan International

Introducing IT best practice (ITIL) can be simple and inexpensive for your organization Discover how Plan International and Save the Children International implemented ITIL the common sense way Benefits include outages become opportunities availability increases cooperation and trust built across IT teams improved business relationships and satisfaction and much more Join us to explore collaboration on implementation build a network for sharing knowledge and take the first steps to bringing best practice order and structure to your IT Operations

CampI Session 1B Demand AggregationShared Connectivity amp Infrastructure Breakout (330 PM - 415 PM Conference Center - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

Join us for a discussion of demand aggregation and shared connectivity Wersquoll address questions such as how do we leverage demand aggregation and shared CampI in selected geographies Can value be obtained by aggregating connectivity requirements Are we staffed to locate negotiate and manage those relationships and optimize aggregation Do connectivity aggregators really work for NGOs and is it a good opportunity for some of us to explore further Wersquoll have members and providers on hand

Open Data Data Standards and Why They Matter to You Breakout (330 PM - 415 PM Jesse Owens - Building L)Dustin Homer Business Development amp Partnership Manager Development Gateway

Open Data for development gets attention and the demand for open data will keep accelerating Our session explores high-level principles of Open Data for development and how they apply to NetHope members We will talk about how data standards ndash particularly IATI ndash can help members structure project data publicize data and engage with potential partners and funders We will have a group discussion on pros and cons of open data focusing on the experience of members that already report to IATI

Tuesday continued


Mobilityrsquos Impact on NetHope Organizations Breakout (430 PM - 515 PM Conference Center - Building J)Paul Arnpriester Senior National Non-Profit Business Development Manager CDW

Most organizations are at the crossroads with determining mobility strategy and employees need anytime anywhere access to their organizationrsquos content to be productive As a result some employees take advantage of free file sharing services to store and access sensitive documents thus putting the organization at risk We will discuss the key drivers to consider when developing a strategy around mobility and the need to find a cost effective simple and ubiquitous solution

Digital Cash ndash A New Revolution in Digital Payments Breakout (430 PM - 515 PM Kodiak - Building I)Joey Mendoza Chief of Party of E-MITRA USAIDIndonesia NetHope

The universal wallet is a new concept for digital cash and is an approach that makes cash-in and cash-out requirements of e-money a thing of the past In this presentation we will discuss the universal wallet and address major challenges faced by e-money implementors ndash agent recruitment liquidity and training Digital cash can contribute to increased financial inclusion for the un-banked and brings digital payments to users with mobile and digitalelectronic channels

Summit Session Abstracts Tuesday continued

WednesdayDigital Information in Humanitarian Response (830 AM - 900 AM Conference Center - Building J)Mark Dalton Chief of the Information Services Branch OCHA

The digital revolution is having a far-reaching and disruptive effect on humanitarian response worldwide The shift from analog to digital is transforming our business processes changing how we manage our supply chains and deliver assistance and how we partner with an ever-expanding humanitarian community Innovative approaches are needed across all areas of our work - from how we engage with new actors how we identify and introduce efficiencies to how we ensure greater accountability with affected people Our collective impact will depend largely on how well we work together In this new operating environment access to trusted open and inter-operable information and data will be essential

The Emergency Telecommunications Cluster - Its Future and NGO Engagement Strategy (900 AM - 930 AM Conference Center - Building J)Jakob Kern CIO amp ETC Chair UN WFP

With significant technology developments occurring over the past 10 years Emergency Telecommunications Cluster (ETC) is expected to provide better faster and more advanced services in the field The ETC will present its current role and services provided how it envisions the future delivery of innovative technologies that will transform aid delivery and its NGO engagement strategy

Cisco Keynote (930 AM - 1000 AM Conference Center - Building J)Randy Pond Executive Vice President of Operations Cisco

Randy Pond will discuss the significance of the long-standing partnership between Cisco and NetHope and why it is so important to Cisco Randy will share the relevance and importance of the humanitarian achievements over the past decade and the role played by technology to accomplish them through corporate CSR programs and partnerships with NGOs and NetHope to accomplish them Randy will also provide a longer term strategic view of how Cisco sees the leveraging of ICT to enhance and further the cause to connect the Internet of Everything and Everyone and focus on several key areas of priority for Cisco that are relevant to the Humanitarian Sector and those in need of connectivity


Member Solutions Showcase Round One (1030 AM - 1130 AM Conference Center - Building J)Meraki ndash Why What Where Howhellip Was It Worth It Phill Humphries Head of ICT Christian Aid The presentation will tell you how Christian Aid rolled out the Meraki solution to 26 country offices and as our BYOD management tool Finally wersquoll answer the big question Was it worth it Join us and find out

HC3 Springboard Demonstration Soma Ghoshal HC3 Program Director NetHope We will be demonstrating Springboard for Health Communication an online resource for all health communication practitioners This site is meant to bring the health communication community together and share the latest updates and most cutting-edge innovations from the field of social and behavior change communication The demonstration will go through the functionality of the site and help users explore all of the resources on Springboard

Doing More With Less ndash Use of ICT4D in Seed Fairs OR Dashevsky Chief Solutions Architect Catholic Relief Services While ICT4D offers many potential benefits such as greater transparency increased services to the poor and improved access to information as a global non-profit efficient use of resources is also of paramount consideration We must be able to demonstrate that investments in ICT4D help extend the reach of every dollar Looking at the use of ICT4D in CRS Seed Fairs we will explore cost savings and efficiencies gained and focus on cost savings by project scope size and duration This data driven session will compare traditional to mobile based data collection methods

Office365 Lync SharePoint Online FREE NGOs Get On Board Brian McElroy IT Project Manager AmeriCares Seven months ago AmeriCares launched O365 across their organization If your NGO hasnrsquot signed up or isnrsquot using it to its fullest the AmeriCares experience to date and their plans for the future will be of interest AmeriCares hopes to catalyze further collaboration among organizations using it and for those not yet on board provide a springboard for action

Member Solutions Showcase Round Two (1130 AM - 1230 PM Conference Center - Building J)Creating One Plan Through HRIS Jon Winder Director of Global IT Services Plan International Plan successfully rolled out a Human Resources Information System across 50 countries in less than 18 months ndash on time and on budget ndash using a combination of SAP and SuccessFactions They are reaping the benefits of retirement of legacy systems global head count at the press of a button and career development and succession planning This showcase discusses the rollout and demonstrates their solution

New NetHope Solutions Center Demo Fredrik Winsnes Global Program Director NetHope The NetHope Solutions Center has a new look and feel Join us for a demo of the site and have the opportunity to give feedback

Salesforce CRS - Managing Relationships Business Pipeline and Projects Steve Hellen Director Solution Architecture amp Design Catholic Relief Services Catholic Relief Services expanded upon the traditional use of Salesforce as a CRM and built a new ldquoGatewayrdquo system to capture the pipeline of business opportunities and portfolio of field projects In addition to reviewing these new business functions they will candidly discuss lessons learned during implementation and their plans for Gateway in the coming year

e-Payment Toolkit Showcase - Behind the Design and Use Marcella Willis Senior Program Manager Global Broadband and Innovations Alliance NetHope Hamilton McNutt Senior Program Manager Payment Innovations Team NetHope See how the e-Payments Toolkit was designed how it works and how you can use it in the field or at your headquarters Join FHI360 the member that designed the toolkit and NetHopersquos Payment Innovation Team for this interesting presentation

Summit Session Abstracts Wednesday continued


Summit Session Abstracts Wednesday continuedLeading Innovation at an INGO Challenges and Opportunities (215 PM - 300 PM Locatelli Center Santa Clara University)Joe Dougherty Partner Dalberg Global Development Advisors Ann Mei Chang Chief Innovation Officer Mercy Corps Awais Khan Chief of Innovation and Social Ventures Save the Children Foundation Erica Kochi Co-founder UNICEF Innovation Unit

Innovation is a key driver of transformation whether in the for-profit or non-profit sectors Yet the constraints and incentives of donor funding in the INGO space often push us in exactly the opposite direction How do we introduce concepts of risk taking experimentation fast iteration and lean approaches to catalyze innovation for international development

Rapid Fire Innovation Presentations (300 PM - 530 PM Locatelli Center Santa Clara University)Internetorg Learnings from Zambia Delivering Essential Services at Scale Bryan Hurren Strategic Partnerships Manager FacebookInternetorg Beyond connectivity alone the access to services that connectivity provides offers people economic empowerment democratizes access to information and accelerates health and education outcomes Facebookrsquos recent launch of Internetorg Free Basic Services Program in Zambia is Facebookrsquos first and a global program to bring people access to these essential services

The Disruptive Power of Voice Kevin Schuster Director of Partnerships in North America VOTO Mobile Traditional methods of engaging people living in the developing world are expensive infrequent and inefficient The result is they donrsquot have access to life-changing information and their voices go unheard Over 3 billion people are disconnected because of distance literacy language and infrastructure Mobile phone penetration in Africa is reaching 80 and climbing fast Yet an over-reliance on SMS and smartphone data is cutting off the vast majority of these mobile-phone users We need to use the power of voice-based communication Mobile engagement is not easy In addition to sharing the benefits and use cases of our projects we will share best practices for improving engagement

Human Powered Tech for Livelihoods Radha Basu CEO iMerit Fireside chat with Radha Basu CEO iMerit Luke Biewald CEO Crowdflower Leila Chirayath Jana CEO Samasource Topics Crowdsourcing Machine Learning Impact Sourcing Service Providers

3D Printing amp Education Anh Bui Director of Product Strategy and the DIAGRAM Center Benetech New explorations of 3D printing in emerging markets can stem from a natural confluence of community engagement and technology innovation for social impact Convening communities around innovation has allowed Benetech to integrate stakeholders that may not otherwise come together during the ideation and implementation process By providing the scaffolding for powerful partnerships and new collaborations new pathways for impact can be created Using its 3D printing initiatives as a case study learn more about how Benetech applies lessons from its cross-sector convening to create new opportunities for the some of the most vulnerable communities

How New Technologies Are Changing Everything We Knew about Data Collection and Analysis Guillaume Kroll Program Manager Center for Effective Global Action Berkeley University Demonstrating impact has become an important focus in international development Yet many organizations often use measurement methods that are poorly suited to the task Traditional self-reported data collection techniques such as paper surveys are prone to reporting bias and measurement errors and tend to overestimate the impact of interventions Fortunately new technology tools ndash from ICT devices to environmental sensors or microsatellite imagery ndash offer unprecedented opportunities to collect and analyze data faster cheaper and with higher accuracy


NetHope Partner Panel (830 AM - 930 AM Conference Center - Building J)Renee Wittemyer Social Innovation Director Intel Jane Meseck Global Citizenship amp Public Affairs Director Microsoft David Gadsden Nonprofits Foundations International Organizations and Foreign Service Agencies Lead Esri Jessica Long Managing Director ADP Lauren Woodman CEO NetHope

Industry supporters are a critical element in the collaborative approach that defines NetHope As technology continues to evolve so too do the needs and interests of our industry partners and the opportunities for our members In this panel of long-standing supporters and industry leaders we will examine what effective partnership means and the changing technology landscape might bring new opportunities for NetHope members

CampI Session 2A Identity Management Breakout (1015 AM - 1100 AM Conference Center A - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

With the ever increasing migration of services to the cloud many organizations have a multitude of solutions with the result that staff are often chasing a multitude of credentials Many NGOs with a federated model wish to share information and systems across multiple domains Technologies exist to address these needs but the maturity of the solutions can be lacking What will the future bring with these technologies and will the price be one that NGOs can afford

Enterprise Social Breakout (1015 AM - 1100 AM Conference Center B - Building J)Michael Duggan CIO Troacutecaire

Enterprise Social has become a big topic with Corporate Enterprises with products like Chatter Jive amp Yammer being implemented in large enterprises to better manage information overload and leverage the social networks in organizations As large social enterprises this provides a significant opportunity for NGOrsquos to benefit and many members have already begun to use Social Networks Noah Sparks Customer Success Manager with Yammer will provide a non-proprietary overview of identifying the value of Social Networks in enterprise communicating this to the organization and driving adaptationFollowing Noahrsquos talk there will be an interactive session where we can address the specific sectorial challenges with social enterprise ndash language culture and poor connectivity that might impede uptake vs the opportunity around humanitarian and other events to leverage social Success stories and learning from the field welcome

Data Visualization in Practice Breakout (1015 AM - 1100 AM Jesse Owen - Building L)Erik Arnold Chief Information Officer PATH

See examples and get insights from members who are using different technologies to provide data analytics and visualizations within their programs Three members will co-present with their vendor partners to showcase solutions PATH will feature their malaria control program solution using Tableau CRS will showcase the work they have done with Esri and SOS will highlight how they have leveraged Microsoft technology

Beyond Data Collection Using ICTs To Reach And Engage Your Beneficiary Community Breakout (1015 AM - 1100 AM Kodiak - Building I)James BonTempo Director of ICT amp Innovation Johns Hopkins Bloomberg School of Public Health Center for Communication Programs

Whatrsquos so different about ICT for health communication compared to something like data collection How do the dynamics change when the focus of the technology becomes reaching and engaging beneficiaries and their communities through ICT During this facilitated and open discussion participants and lead discussants from NGOs and technology providers will explore what new challengesmdashand what new opportunitiesmdasharise when moving beyond data collection

Summit Session Abstracts Thursday


Summit Session Abstracts Thursday continued

CampI Session 2B Layer 7 Implementation Breakout (1115 AM - 1200 PM Conference Center A - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

Layer 7 technologies can be a valuable tool in identifying and managing bandwidth usage by staff but with it comes the vista of Big Brother Beyond the technical capabilities what are the ethical considerations of having visibility into the computing habits of staff How do we gain business buy-in to be comfortable How can we safeguard against abuse by IT departments Join us as we discuss Layer 7 implementations with member organizations as well as technology providers

Feeding the Programs and Starving the Core Why Capacity Building Matters for Growth and Impact Breakout (1115 AM - 1200 PM Conference Center B - Building J)Alison Powell Philanthropy Knowledge Manager Bridgespan Shazeen Virani Manager Bridgespan

Seventy percent of NGO leaders surveyed by Bridgespan named ldquoinsufficient indirect cost recoveryrdquo from funders as one of their most pressing problems When money comes with strings attached funders are effectively thwarting the ability to create healthy organizations and effective platforms for scale Playing by the funding rules many NGOs have grown into global conglomerates managing in some cases hundreds of programs in dozens of countries While outwardly successful itrsquos a pattern of fragmented growth that feeds the programmatic branches and starves the operational coreJoin The Bridgespan Group for a frank discussion about the role NGO leaders and funders play in this overhead starvation cycle discuss ways to shift the conversation to impact per dollar and which investments are required to maximize measurable results and create platforms for scale

Data Protection Especially Beneficiary Data Breakout (1115 AM - 1200 PM Jesse Owen - Building L)Michael Duggan CIO Troacutecaire

Data Protection is a significant concern for our organizations at Board and Executive Level In many member organizations IT have been made accountable for Data Protection This workshop will discuss the key challenges with Data Protection in our sector and the role of IT in meeting our organizations obligation to protect beneficiary dataPoints to be addressed- Overview of Data Protection Legislation (with a specific focus on new and more onerous European legislation and legislation being introduced in program countries)- Challenges with Data Protection and Institutional Donor demands- Challenges surrounding digital data collection and big data- Should IT own data protection- How can the sector address a major data leakage that impacts us all- Should NetHope have a code of conduct on Data Protection as many sectorial fundraising groups doThe output of this workshop may be an agreement with interested agencies for a member driven initiative on Data Protection

ICT4D Planning amp Implementation Guide Breakout (1115 AM - 1200 PM Kodiak - Building I)Carol Bothwell VP and CEO Catholic Relief Services

Are you asking yourself these questions1 Why should I be interested in ICT4D and what does it mean for my organization2 How do I build ICT4D capacity within my organization3 What are the practical approaches and best practices I can implement to improve success

Come hear about the NetHope Guide to Building ICT4D Capacity Learn how you can get involved in providing feedback on the first release shaping future editions and specifying the supplemental materials that would be of value to your organization


Summit Session Abstracts Thursday continuedCampI Session 3 End Point Management Breakout (115 PM - 200 PM Conference Center A - Building J)Joe Simmons Global Program Director Connectivity amp Infrastructure NetHope

End point management has grouped into two schools of thought in our NGO community a single solution for all of end point management needs or a variety of best tools to solve the problem Wersquoll discuss these two ideas and debate cloud-based vs on-premise-based management keeping in mind the dispersed nature of our staff and the occasionally connected nature of our work

Enterprise Architecture Why Should You Care Breakout (115 PM - 200 PM Conference Center B - Building J)Marc Lankhorst Managing Consultant and Service Line Manager Enterprise Architecture BiZZdesign

The discipline of Enterprise Architecture is important in managing and controlling information-intensive organizations It is a structured approach that helps users align and be in control of business and IT and allows innovation and agility within the organization Examples of how enterprise architectures are used to support management decision making and realization of change initiatives will be discussed Finally the role of reference architectures in defining your own architectures will be outlined

Education amp Training - Building the Skills of Your Workforce Breakout (115 PM - 200 PM Jesse Owens - Building L)Lisa Obradovich Global Programs Manager NetHope

Join us for an engaging dialogue as we address what is and isnrsquot working when it comes to training We will answer these questions and more How satisfied are you with your existing learning platforms and training modules Where are the opportunities for improvement What type of skills would you like to see your IT staff build Are there particular technologies that the leadership program managers and field workers in your organizations should have more training on What could NetHope provide that would be interesting and relevant to your organization Is this a space NetHope should invest in perhaps as a shared service

How a Business Analyst Saves Costs and Serves Users Breakout (115 PM - 200 PM Kodiak - Building I)Erik Arnold Chief Information Officer PATH Bobby Jefferson Director of Center for Development Informatics Future Group Kelly Keisling Global Healthcare Program Director NetHope

A business analyst is a vital investment in ICT4D success ldquoQuality of design of the ICT component is the most critical factor affecting the overall performance of projectsrdquo per an evaluation of World Bank activities in ICT ICT studies show that poor requirements are the main cause of software failure This session will illustrate the value of business analysts to develop requirements improve ICT4D and connect with programmatic staff Case studies from PATH and Futures Group will describe the practical benefits of business analysts in projects

Boxorg Low Bandwidth Product Brainstorm Breakout (230 PM - 315 PM Conference Center A - Building J)David Goodman Chief Information Officer International Rescue Committee Tanooj Luthra Senior Software Engineer Box

Whether yoursquore a current or potential Box customer this session is for you Wersquove all had the experience of a vendor trying to sell us something that just wonrsquot work in our bandwidth-constrained environments Wersquove all wished we could sit with the engineers and show them exactly how to make their product work for us This is our chance Wersquoll join Tanooj Luthra Co-founder Streem in a product brainstorming session Letrsquos tell Box how to work better for us

Towards an INGO Reference Enterprise Architecture Breakout (230 PM - 315 PM Conference Center B - Building J)Thomas Rubatscher International Director of ICT SOS Childrenrsquos Villages International

Reference architectures are useful starting points to establishing your own enterprise architecture capability Many sectors have defined and benefited from their own reference architectures This breakout sessions will explain what an INGO reference architecture could look like and how interested NetHope members could proceed to develop such an architecture



Friday

Enabling Cross-Organizations Data Interoperability ndash OHI Breakout (230 PM - 315 PM Jesse Owens - Building L)Gisli Olafsson Emergency Response Director NetHope

As part of NetHopersquos Open Humanitarian Initiative it was awarded a Grand Challenges grant from Gates Foundation to explore ways that cloud based technology could be leveraged to enable cross-organizational data interoperability This presentation will describe how data from NetHope member organizations and UN agencies were brought together using Microsoftrsquos Azure Services Bus technology

Spotlight on Visa Innovation Grants 2013 Innovative e-Payments Implementation Breakout (230 PM - 315 PM Kodiak - Building I)Shelley Spencer Program Director Global Broadband and Innovations Alliance NetHope

This joint presentation of work under the Visa Innovation Grants will explore the value of electronic payments and how to roll out for use in health programs emergency response and in agricultural programs Join Freedom from Hunger and Mercy Corps as they review lessons learned and adjustments made during the project implementations

Closing Keynote (345 PM - 430 PM Conference Center - Building J)Aaron Levie Co-founder and CEO Box

Join in a conversation with the CEO of Box as he reflects on the overall themes of the Summit

Back Office Day Workshop (900 AM - 1200 PM Conference Center - Building J)Kenneth Supersano Senior Director of Technology Save the Children Federation

A true NetHope collaboration wouldnrsquot be complete without a discussion of the critical systems that we all use to run our back office While not always the sexiest of topics these systems occupy much of our time and time of the people we work with Theyrsquore also necessary for the efficient functioning of our various organizations The discussion will be wide ranging but will be anchored by two member led discussionsAmeriCares will present their implementation of the Office365 Suite They will take the opportunity to lay out why and how they made the decision to move to O365 what theyrsquove done so far and what they are doing next Plan will discuss their rollout of SAP and Success Factors across 50 countries in less than 18 months Implementing a global HRIS can seem daunting to HR and IT departments especially for international NGOs dispersed across multiple countries However with careful selection of product implementation partner contract negotiation planning and project management it is possible to roll out such a system on time and on budget

NetHope Leadership Institute Influencing Stakeholders Workshop (900 AM - 1200 PM Jesse Owens - Building L)Kelly Madigan-Beekman The Frontier Project

Join us to learn key skills in the art (not science) of influence To be influential inside their organizations tech leaders must build a reputation as effective organizational leaders Participants will learn how to identify key stakeholders understand what drives them and communicate with them in a way they authentically hear Deeply immersive peer-reviewed and applied to real scenarios faced by your organization this workshop is designed to stretch high-caliber individuals and to develop a powerful authentic influence style consistent with roles and personality


Summit SpeakersErik Arnold is Chief Information Officer for PATH where he is accountable for the organizationrsquos software development network infrastructure project and portfolio managementErikworkstodevelopbusinessefficiencygoalsandacloselyalignedtechnologystrategy which help contain administrative costs while he and his teams modernize the organizationrsquos technical architecture He and his teams have led the development of a global infrastructure architecture and implemented advances in networking technology for PATHrsquos 33fieldoffices

Paul Arnpriester is the Senior National Non-Profit Business Development Manager at CDW whereheworksattheintersectionofnonprofitsandcorporationsdevelopingstrategicandmutuallybeneficialpartnershipsacrossmostmajorsegmentsPaulhasparticularexpertiseleveraging relationships around technology to help meet the objectives and goals of respective NGO clients Paul is passionate for developing innovative campaigns that provide businessbenefitwhileenablingtechnologytohelpfulfillthegoalsandmissionofNGOandnonprofitorganizations

Radha Basu is widely recognized as a leading woman entrepreneur in hi-tech companies and as a pioneer in the Indian software business Radha spent twenty years at Hewlett Packard in engineering and general management In 1985 she founded the companyrsquos operations in India and then became General Manager of Hewlett Packard Electronic Business Software Division which she grew to a $12 billion global business In 2006 Radha and her husband Dipak created the Anudip Foundation a social enterprise in India with the mission of generating livelihood opportunities for marginalized people through market aligned skills training in information technology and micro entrepreneurship Radha served as Co-Managing Director of the Center for Science Technology and Society at Santa Clara University where she now teaches as the Regis and Diane McKenna Deanrsquos Executive Professor of Engineering and Director Frugal Innovation Lab

Anh Bui is Director of Product Strategy and the DIAGRAM Center at Benetech where she leads the development and implementation of overall product strategy in Benetechrsquos Global Literacy Program Anh heads the product management team behind Bookshare the worldrsquos largest online accessible library as well as a broad portfolio of services and tools dedicated to improving access to books educational materials and other digital information to people with disabilities such as visual impairment or learning disabilities As head of the DIAGRAM Centermdasha research and development center focused on accessible digital imagesmdashshe has helped forge the leading community of experts in the space as well as establish a critical resource for technologists publishers educators and end-users alike

Akhtar Badshah is a seasoned executive with over 30 years of experience in international developmentmanagingacorporatephilanthropicprogramandco-foundingaglobalnonprofiton social enterprise Akhtar has also taught architecture and urban development at MIT and is a published author and an acclaimed international speaker His expertise is in the area of social entrepreneurship corporate social responsibility information technology for development (ICT4D) and creating opportunities for youth He has built global programs with a diverse team based on a conviction that programs need to be effectively global and appropriately local Badshah has worked effectively with a diverse setofstakeholdersfromgovernmentbusinessandnonprofitleaderstoacademicstoordinary citizens

Carol Bothwell is Vice President and Chief Information Officer at Catholic Relief Services where she leads the agencyrsquos federated IT organization works with the agencyrsquos CEO and Executive Leadership team to align IT and business strategy and manages the agencyrsquos global knowledge environment She has been a leader in the effort to improve CRS programming throughtheuseoftechnologyinthefield


James BonTempo is an Information and Communication Technology (ICT) expert with almost20yearsofexperienceinboththenonprofitandcommercialsectorsMrBonTempohas provided key technical leadership to international organizations as well as global and country-level projects in 13 countries across Africa and Asia in areas including education and training knowledge management behavior change communication health service delivery and monitoring and evaluation He has managed and led the development of national regional facility and client-level information and communication systems and has worked to build ICT capacity both within his organizations as well as the communities they serve Some of Mr BonTemporsquos most recent efforts include leading the WHO mHealth Technical and Evidence Review Grouprsquos Taxonomy Task Force managing the development of the mHealth Evidence website partnering with a technology innovation lab in Uganda to develop and implement a free and open source mobile learning application for private sector family planning providers and implementing and evaluating an SMS-based information service to support a male circumcision campaign in Tanzania

Simon Bull is a Senior Consultant with COMSYS where he has specialized in all aspects of the VSAT market since 1985 He advises clients worldwide on the strategic business planning competitive and operational aspects of VSAT systems and satellite services Simon is primarily responsible for the multi-client VSAT studies undertaken by COMSYS during the last 25 years He regularly consults with current and potential VSAT manufacturers operators and consultants Simon delivers seminars and instruction on VSAT network implementation technologies services and markets

Ann Mei Chang is the Chief Innovation Officer at Mercy Corps where she builds highly scalable social ventures and leverages mobileinternet to improve the lives of the poor Previously she served as the Senior Advisor for Women and Technology at the US Department of State Ann Mei has more than twenty years of engineering and leadership experience in Silicon Valley Most recently she served as a Senior Engineering Director at Google where she led worldwide engineering for mobile applications and services and subsequently product development for Emerging Markets

Mark Dalton is Chief of the Information Services Branch for United Nations Office for the Coordination of Humanitarian Affairs Responsible for OCHArsquos information and technology servicesheoverseesanewdigitalstrategythatwillenableOCHAtoprovidesignificantlyimproved information and data services to partners engaged in humanitarian response worldwide In 2013 he led the adoption of a new information strategy that emphasizes a product services approach outsourcing and working with digital technology partners Mark draws on a background in humanitarian relief operations and information management He hasovertwentyyearsofexperienceinthehumanitarianfieldwasoneofthreeco-foundersand the operations director for the British medical relief agency MERLIN (which has just merged with Save UK) and has worked with Meacutedecins Sans Frontiegraveres the United Kingdomrsquos Department for International Development Kingrsquos College-London and OCHA

Joe Dougherty is a Partner at Dalberg Global Development Advisors where he leads the west coastpracticeJoeisatrustedadvisortoleadingnonprofitsfoundationscorporationsandgovernment agencies He is principal author of Open for Business The Economic Impact of Internet Openness a report sponsored by Google and recently led a research initiative for Dalberg titled Why Innovations Fail Itrsquos Not What You Think

Michael Duggan is currently CIO for Troacutecaire the Irish Catholic Agency for International DevelopmentHehasanMBAfromSmurfitSchool-UniversityCollegeDublinaBScinComputer Science from Trinity College Dublin and a Diploma in Management from University ofLimerickAswellasthenotforprofitsectorMichaelhasworkedinthesoftwarestart-upEnergy Utilities Government and Financial Services sectors


David Gadsden leads Esrirsquos support for Nonprofits Foundations International Organizations and Foreign Service AgenciesgloballyDavidistheadministratorofEsrirsquosNonprofitOrganizationProgramwhichaimstoempowernonprofitsandNGOsaroundtheglobewithGIS technology David has applied GIS technology to environmental social science public safety and construction engineering challenges while working for a number of commercial andnon-profitorganizationsDavidisatechnicaladvisortotheBillandMelindaGatesFoundation

Soma Ghoshal is the HC3 Program Director at NetHope and works primarily with innovations in technology for social and behavior change communication She recently launched Springboard for Health Communication a space for the health communication community PreviouslySomaworkedasaProgramOfficerforResultsforDevelopmentInstituteonglobalhealth technologies particularly with research and development She also spent three years at the mHealth Alliance at the United Nations Foundation helping launch a mHealth community through HealthUnboundorg

David Goodman is Chief Information Officer for International Rescue Committee where he has global responsibilities for all technology activities including infrastructure application development and project management David and his teams are responsible for IRCrsquos global intranet and are working on other enterprise systems for grants management program data management and HRIS On the infrastructure side the team is working to increase the reliabilityofITintheIRCrsquosfieldofficesbyimplementingaglobalWANviasatelliteMostrecently the IRC has launched a unit focused on providing technology solution in support of program delivery (ICT for Programs)

Lori Harnick is General Manager for Citizenship amp Public Affairs at Microsoft She leads their global work on corporate social responsibility and service to communities and public relations ofalllegalandpublicpolicyissuesInitslastfiscalyearMicrosoftdonatednearly$1billionincashandsoftwaretonon-profitorganizationsworldwideItalsoadvanceditspoliciesandpractices in the areas of supply chain management and environmental sustainability

Steve Hellen is Director Solution Architecture amp Design with Catholic Relief Services He leads a team of Steve Hellen is Director Solution Architecture amp Design with Catholic Relief Services He leads a team of architects focused on ICT4D and improvements to systems throughout the agency Previously Steve served as Director of Academic Technology at JohnsHopkinsUniversitymanaginglearningandstudentsystemsHeisacertifiedprojectmanagement professional and Microsoft solution developer

Dustin Homer leads new business and partnership efforts at Development Gateway His background is in monitoring and evaluation and aid effectiveness He previously worked on development impact evaluations and co-founded a community development NGO in Haiti

Phill Humphries is the Head of ICT for Christian Aid having moved to the charity as infrastructure amp operations manager from the position of Director of IT at Surrey Police Prior to this he was with Royal and Sun Alliance for ten years in a variety of roles and before that was an industrial chemist From this wide and varied background the consistent element has been bringing business and technology together to create successful solutions

Bryan Hurren is a Strategic Partnerships Manager at Facebook Internetorg He is responsible for Global Publisher and Civil Society relationships for the Internetorg Free Basic Services program Prior to Facebook Bryan was a co-founder of SlingRide and Livemocha and spent 10 years in various product management leadership roles at BlackBerry

Summit Speakers Continued


Bobby Jefferson is Director of Center for Development Informatics at Future Group where he is responsible for technical leadership for a global portfolio of technology innovations projects He has led design of innovative mobile health mHealth eHealth and DHIS2 solutions Under Bobbyrsquos leadership the Center for Development Informatics leads innovative efforts in mHealth mobile phone SMS solutions and new ICT programs in crowdsourcing crowd mapping and social financealongwithmobileplatformsfornonprofitstoaddresstheneedsofBaseofthePyramid(BOP) and emerging market countries

Kelly Keisling is Global Healthcare Program Director with NetHope Kelly is also co-founder and co-chair of the mHealth Working Group He has worked and consulted on mHealth and ICT4D for Deloitte CRS CORE Group mHealth Alliance Vital Wave Johns Hopkins CCP and PSI Before entering international development he gained a decade of private sector experience in management consulting investor relations for emerging market mobile operators and investment banking in developing countries

Jakob Kern is CIO and Director of IT at the United Nations World Food Programme Jacob is responsible for the overall IT strategy operations processes and more than 425 IT staff of theworldrsquoslargesthumanitarianagencyfightinghungergloballyHehasfurtherresponsibilityfor supporting the organizationrsquos Change Process within the development of the strategic framework and priorities of the Division and advises the Executive Director on all IT related matters

Awais Khan is the Chief of Innovation and Social Ventures at Save the Children Foundation andoverseesdevelopingtechnologysolutionsandproductsleveraginginnovativefinancingmechanisms and partnering with social enterprises Prior to this role Awais served as the President and CEO of American Pakistan Foundation (APF) an organization inaugurated by Secretary of State Hillary Clinton and Prime Minister Dr Moeen Qureshi Awais was also a partner atAckrellCapitalinSiliconValleywhereheledthefirmrsquostechnologyandenergypractice

Erica Kochi co-founded and co-leads UNICEFrsquos Innovation Unit a group tasked with identifying prototyping and scaling technologies and practices that improve UNICEFrsquos work on the ground Erica also serves as Senior Innovation Advisor to UNICEFrsquos Executive Director The Innovation Unit supports UNICEFrsquos 135 country programmes in the practical application of design and technology to strengthen international development outcomes

Daniel Koffler is Enterprise Architect with SOS Childrenrsquos Villages International where he is responsible for the overall application landscape and works to align business needs with IT DanielstartedhiscareerasafinancebusinessanalystandhasheldavarietyofJobsinICTfromSAP and NET development to leading an international software development team Daniel is a member of ICT management team of the General Secretariat of SOS Childrenrsquos Villages International

Guillaume Kroll is Program Manager at the Center for Effective Global Action the University of Californiarsquos premiere institute for research on socio-economic development Prior CEGA he launched a micro-entrepreneurship training program in Haiti conducted research on informal financeinMalawiandsupportedthePresidentoftheUnitedNationsEconomicandSocialCouncil on sustainable development issues

Marc Lankhorst is Managing Consultant and Service Line Manager Enterprise Architecture at BiZZdesign As an internationally recognized thought leader on enterprise architecture he guidesdevelopmentofBiZZdesignrsquosportfolioofservicesmethodsandtoolsinthisfieldMarcisactiveasaconsultantandadvisoringovernmentandfinanceandteachesonarchitecturemodeling in commercial and academic courses Marc managed the development of the ArchiMate language for enterprise architecture modelling now an Open Group standard He assists organizations with implementing and using ArchiMate in practice


Aaron Levie is Co-founder and CEO of Box Aaron is the visionary behind Boxrsquos product and platform strategy focused on incorporating the best of traditional content management with an easy to use user experience suited to the way people collaborate and work today He leads the company in its mission to help businesses of all sizes be more productive competitive and collaborative by connecting people and their most important information

Jessica Long is a Managing Director with Accenture and has over 15 years of national and international experience in strategy program delivery and technology within the corporate government and development sectors Jessica is on the global leadership team of Accenture DevelopmentPartnershipsanot-for-profitgroupwithinAccenturewheresheleadstheteaminproviding solutions across Program Innovation amp Impact Partnership Services and Organizational Strengthening amp Enablement

Tanooj Luthra Senior Software Engineer of Box brings the Streem technology into the Box ecosystem which provides users with the amazing desktop user experience He is the co-founder of Streem a Y-Combinator backed company which he began following graduation from UC Berkeley While working on his degree in Electrical Engineering and Computer Science he gained experience working at Microsoft and UCSD

Kevin MacRitchie is Senior Global Program Director Cisco Leadership Fellow and a Vice President with Cisco Systems and among other positions has served within Cisco as CTO amp Chief Strategist - Global Government Solutions Group and as a Cisco Fellow - Collaborative Education and Public Safety Technologies Kevin joined Cisco in April of 1993 as a Systems Engineer was later promoted to Systems Engineering Manager in the Midwest and soon to Systems Engineer Director where he lead the Cisco Federal team to achieve its highest customer satisfaction results Prior to joining Cisco MacRitchie worked at Trinova where he designed and implemented a network architecture that would transition the company to a global IP and multi-protocol based LANWAN environment

Brian McElroy is IT Project Manager at AmeriCares Brianrsquos role with the organization is to bring collaborativeandworkflow-improvingtoolstechniquesandplatformstotheglobalstaffandmanagementMajorrecentprojectsincludetheimplementationofOffice365LyncandSharePointOnline

Hamilton McNutt is a Senior Program Manager with the NetHope Payment Innovations Team under the Global Broadband and Innovations Program His work focuses on organizing and assisting stakeholders across sectors to adopt and integrate electronic payments into their operations as an alternative to cash The ultimate focus of his work is to catalyze demand for non-cashpaymentsystemswhichcanlinkmorepeopletofinancialservicescreatecostsavingsimprovesecurityandfosterfinancialtransparencyHamiltonleadstheNetHopePaymentInnovations Working Group and works very closely with the USAID Mobile Solutions Division

Joey Mendoza represents NetHope as Chief of Party of the E-MITRA project of USAIDIndonesia He provides consulting services to several commercial banks on strategies for implementing digital payments and branchless banking services He also provides technical assistance to major telecommunications companies on public-private partnership and business development for mobilefinancialservicesmobilemoneyecosystemandagentnetworkdevelopment

Jane Meseck is Director of Global Citizenship amp Public Affairs at Microsoft where she leads strategy and implementation of global philanthropic programs This includes the Microsoftrsquos TechnologyforGoodinitiativeandMicrosoftrsquoscommitmenttoprovidenonprofitsworldwidewithaccess to technology products services and solutions to create social change Jane also oversees Microsoftrsquos industry leading Employee Giving programs supporting employee gifts of time productandcashIn2013employeesraised$113Mfor20000nonprofits



Lisa Obradovich leads the NetHope Academy programs in Africa She loves bringing the NGO community tech sector government and corporate partners together to develop opportunities for young people to empower themselves through the knowledge and application of technology

Gisli Olafsson is the Emergency Response Director of NetHope In this role Gisli is responsible for emergency preparedness and emergency response activities related to ICT within the NetHope member organizations Previously Gisli worked as a Disaster Management ndash Technical Advisor for Microsoft where he provided guidance to international organizations such as UN IFRC World Bank Commonwealth USAID and NATO on the effective use of information and communication technology (ICT) to enhance response to natural disasters

Josh Overby is ICT Field Systems Manager for Samaritanrsquos Purse International Relief Josh has most recently managed the technology support operations for the West Africa Ebola epidemic He also worked to provide support to Northern Iraq refugee camps and to the Philippines in the aftermath of Typhoon Haiyan He received his Bachelors in Computer Information Systems from Appalachian State University

Randy Pond is Executive Vice President of Operations at Cisco He oversees the function of corporate affairs and leads Ciscorsquos global philanthropy efforts as Trustee and Secretary of Ciscorsquos Foundation and Network Academies Pond serves as executive sponsor for Ciscorsquos Community Relations and Sustainability efforts as well as country sponsor for the companyrsquos work in South Africa Pondrsquos key accomplishments at Cisco include establishing consistent business processes and operational metrics across the company double-digit productivity growthredefiningthemanufacturingmodeldeliveringCiscorsquosnewbusinessmodelsintooperation and redesigning the employee value proposition

Cheryl Porro is the VP of Tech and Products at the Salesforce Foundation Her team focuses on the Foundationrsquos product strategy and product development efforts as well as the development of business applications that we use to run our business and engage core salesforcecom employees in the Foundationrsquos 111 model Alison Powell is Philanthropy Knowledge Manager at Bridgespan and project manages the philanthropic initiative Alison also serves as internal liaison between the knowledge team and consulting teams and works to surface and socialize insights across teams with an eye to enhance team impact and catalyze Bridgespan knowledge

Vincent Richardson is Chief Information Officer at Concern Worldwide a non-governmental international humanitarian organization dedicated to reducing suffering and eliminating extreme poverty in the worldrsquos poorest countries Vincent strives to embrace existing and emerging yet relevant technologies that not only make the lives of his colleagues at Concern Worldwide easier but also make a real difference to the lives of those in the developing world He also wants to continue to build strong relationships with NetHope member agencies and partners as he believes this to be of crucial importance in achieving common goals Vincent currently serves as Chairman of the NetHope Board of Directors

Thomas Rubatscher is the International Director of ICT for SOS Childrenrsquos Villages International where he is responsible for the development and maintenance of global ICT systems that build strong SOS member associations and support the strategic work of SOS He leads global ICT planning and ensures well-functioning ICT structures at SOS Thomas is also member of the Senior Management Team of the Secretariat of SOS Childrenrsquos Villages International


Andrew Schroeder is the Director of Research and Analysis for Direct Relief He established Direct Reliefrsquos GIS capabilities starting in 2008 for which Direct Relief was honored with the Esri Presidentrsquos Award in 2013 Andrewrsquos analytic projects with Direct Relief current range from data preparedness for emergency response in the Philippines to lab strengthening GIS in Ethiopia and Indonesia to the construction of the Operations Room mapping applications for the UNrsquos One-Million Community Health Workers Campaign

Kevin Schuster is the Director of Partnerships in North America for VOTO Mobile a Ghana and US based social enterprise VOTOrsquos mission is to amplify the voices of under-heard citizens using mobile technology In his role Kevin has supported organizations including The WorldBankUNICEFandFarmRadiowiththeirldquomobilefordevelopmentrdquostrategiesInitsfirstyear VOTO has reached 250000 citizens across 22 countries

Joe Simmons is the Global Program Director Connectivity amp Infrastructure at NetHope His initiatives focus on enabling enterprise class networking and rural broadband infrastructure in the developing world Joe has over 20 years experience in technical management and solutions development at Bell Labs and Cisco Systems He also was a technology consultant to The Heldrich Center on Workforce Development at Rutgers University and the State of New Jersey Department of Labor

Greg Snow is the Global IT Architecture amp Innovation Director at Save the Children International where he focuses on building Enterprise Architecture capability and nurturing innovation An experienced manager and technology professional Greg is acknowledged for his talents in leading teams to deliver businessIT solutions through all lifecycle phases and the development of innovative value-added strategy

Shelley Spencer is a Program Director Global Broadband and Innovations Alliance for NetHope She leads a team working to promote mobile and electronic payments in emerging marketsinanefforttosupportdevelopmentobjectivesandpromotefinancialinclusion

Kenneth Supersano is the Senior Director of Technology with Save the Children Federation In this role Kenneth leads a team providing all aspects of global information technology and communications infrastructure including LANWAN IT Security Server Desktop Data Center Messaging Mobile and Telephony A big believer in a ldquono job too smallrdquo attitude Kenneth supports a playercoach mentality in his approach to delivering IT systems and support Through his participation with NetHope Kenneth co-chairs the Connectivity and Infrastructure Group and sits on the steering committee for the Shared Services Group

Shazeen Virani is a Manager for Bridgespan in San Francisco Shazeenrsquos consulting engagementswithnonprofitsincludestrategydevelopmentfacilitationdevelopmentofimplementation roadmaps sourcing and due diligence and the creation of performance measurement frameworks While at Bridgespan she has had the opportunity to work with clients such as Feeding America Edna McConnell Clark Foundation YMCA of the USA Americarsquos Promise Alliance and World Vision Her international development work has focused primarily on creating strategies for socio-economic development as well as creating processes and structures for monitoring and evaluation of programs

Marcella Willis is a Senior Program Manager Global Broadband and Innovations Alliance with NetHope She brings 17 years of development experience to her position with a focus on inclusivefinancebasedinAfricaandSEAsiaMarcellaisespeciallyinterestedindevelopmentand use of innovative technologies products and alternative delivery channels like mobile money that are transformative and have potential to reach the un-banked with a range of financialservicesmorerapidlythantraditionalsolutions



Jon Winder is the Director of Global IT Services at Plan International where he manages IT services that support over 9000 users across 70 countries Jonrsquos 30 years of experience in the IT industry includes time with the London Stock Exchange and local government Jon is passionateaboutleveragingbestpracticestodriveefficienciesandimplementingITsystemsto improve effectiveness and deliver business value

Fredrik Winsnes is a Global Program Director for NetHope currently responsible for the NetHope Solutions Center Through education and collaboration the NetHope Solutions Center aims at assisting the 41 NetHope members and like-minded organizations to maximize theirbenefitfromadoptingenterprisetechnologyandimpactfulICTprogramsolutionsHepreviously was the lead for the NetHope MampE and Healthcare Working Groups

Dr Renee Wittemyer is the Director of Social Innovation in Intel Corporationrsquos Corporate Responsibility Office She works across Intelrsquos business to develop social innovation opportunities works on strategy policy and research for Intelrsquos girls and womenrsquos campaign and manages Intelrsquos relationships with strategic alliances such as USAID NGOs and UN Women She has extensive experience conducting research on a range of technology development and innovation topics in emerging economies as a research scientist in Intel Labs She has published over 20 papers in academic journals edited books as well as more popular venues on topics such as genderwomenrsquos empowerment and technology technology anddevelopmentpovertysocialentrepreneurshipandfinancialinclusionShealsoservedasa Clinton Global Initiative ldquoadvisorrdquo

Lauren Woodman counts herself among the lucky ones as the CEO of NetHope she gets to spend her days thinking about how to leverage technology effectively to tackle the toughest development and conservations challenges in partnership with the worldrsquos leading international NGOs Prior to joining NetHope she held various leadership roles with Microsoft whereshewasresponsibleforthecompanyrsquosflagshipeducationprogramPartnersinLearning (PIL) a 15-year $750 million investment to help educators use technology effectively in teaching and learning after a 15-year career in technology policy in Washington DC

David Yarnold is President amp CEO of National Audubon Society Under his leadership Audubonrsquos distributed network is becoming a coordinated collaborative force for hemispheric conservationWith463localChapters22stateofficesand44AudubonCentersacrossthecountry Audubon connects nearly four million people using science advocacy and education A Pulitzer Prize-winning editor David worked for 26 years at the San Jose Mercury News serving as executive editor of one of the nationrsquos premier newspapers David is known for his understanding of climate science his passion for diversity and his unique boundary-crossing career


Inside Look at Our Summit SupportersAirbus Group ndash When communications become mission-critical Airbus Group is the preferred humanitarian communication partner for emergency and aid organizations NGOs and UN agencies As a single supplier for turn-key solutions in addition to high level long-term support Airbus provides fully managed satcom-enabled solutions for humanitarian operations where lives stability and infrastructure are at stake Airbus enables agencies to set up emergency telecoms centersincreaseefficiencyandprovidealifeline to affected populations all using reliable cost-effective satcom services and solutions anywhere in the world wwwairbusgroupcom

AirWatch ndash AirWatch by VMware is the leader in enterprise mobility management with more than 12000 global customers The AirWatch platform includes industry-leading mobile device email application content and browser management solutions Acquired by VMware in February 2014 AirWatch is based in Atlanta wwwair-watchcom

Box ndash Boxorg a social enterprise within Box Inc enables twelve NetHope members and thousandsofothernonprofitstoachievetheirmission by using Box to make them more productive competitive and collaborative NetHope member partners of Boxorg have deployed our simple and powerful (heavily discounted) content collaboration and management solution for their most important fieldprogramsandback-officeinitiativesTolearn more call Bryan Breckenridge Boxorg Executive Director directly at 4153079361 wwwboxorg

CDW ndash CDW is a leading provider of integrated information technology solutions Whether an arts and culture association foundation social service or faith-based organization at CDWNonprofitwehelpourNGOandnonprofitcustomers by delivering critical solutions to their increasingly complex IT needs Our broad array of offerings range from discrete hardware and software products to integrated IT solutions such as mobility security data center optimization cloud computing virtualization and collaboration wwwcdwcomnonprofit

Cyberoam Technologies ndash Cyberoam Technologies a Sophos Company is a global network security appliances provider offering future-ready security solutions to physical and virtual networks in organizations with its Next-Generation Firewalls (NGFWs) and UnifiedThreatManagement(UTM)appliancesThe virtual and hardware Cyberoam Central Console appliances offer Centralized Security Management options to organizations while Cyberoam iView allows intelligent logging and reporting with one-of-their-kind in-depth reports Cyberoam is accredited with prestigiousglobalstandardsandcertificationslike EAL4+ CheckMark UTM Level 5 CertificationICSALabsIPv6Goldlogoandis a member of the Virtual Private Network Consortium wwwcyberoamcom

DanOffice IT ndash DanofficeITelaborateson19years of experience on exclusively supplying and servicing IT amp IS equipment to international organizations and non-governmental organizationsDanofficeITexcelsincoveringall areas of IT amp IS solutions from desktops laptops server amp storage networking to cloud computing print management maintenance and staff training We supply more than 300 organizations in over 160 countries We strive for excellence and appreciate the importance ofbeingaflexibleandreliablepartnerofferingtailor-madesolutionstomeetspecifictechnicaland logistical requirements wwwdanofficecom

EMC ndash Emerging Markets Communicationsreg is a global satellite and terrestrial communications company specializing in delivering mission-critical network services for the global energy industry maritime mobile network operators carriers governments NGOs and worldwide enterprises with locations in the most remote andor challenging areas of the world As a proven industry leader Emerging Markets Communicationsreg enables customers the agilityscalabilityandefficiencydesignedtofacilitate growth for their global operations

The company operates in 150 countries with 48 globalfieldsupportcentersandwholly-ownedinfrastructure of teleports and terrestrial pops in US Europe and Africa wwwemc-corpnet


Esri ndash Think and plan geographically As the market leader in geographic information systems (GIS) Esri technology is used in over 350000 organizations worldwide Use GIS to collect manage and analyze geographic information helping you solve problems and make better decisions wwwesricom

Geolink Satellite Services - Geolink Satellite Servicesisaleadingproviderforfixandmobilesatellite communications worldwide with state of the art teleport facilities in Germany a NOC in Paris and a sister company in Dubai

For more than 20 years we have been serving the NGO sector offering high quality scalable and cost effective solutions Geolink Satellite Services provides tailor-made solutions undertaking the complete process from project management hardware implementation fieldengineeringtospacesegmentmeetinghumanitarian sectorrsquos requirements wwwgeolinkcom

Gilat SatCom ndash Gilat Satcom is a solutions providerofferingsatelliteandfiber-basedconnectivity solutions throughout Africa With hundreds of successful deployments in over 50 countries the company delivers high quality cost-effectiveandefficientcommunicationsolutions to cellular operators ISPs governments enterprises and international organizations

Undertaking major telecommunications developments for the UN and its subsidiaries government entities cellular operators and multi-national organizations Gilat Satcom is creating private networks to governmental entities cellular backhaul and affordable backup solutions wwwgilatnet

Springboard for Health Communication - Springboard for Health Communication is an interactive online portal led by the Health Communication Capacity Collaborative (HC3) for health communication practitioners The platform allows those interested in health communication to share the latest news and updates with the community network with one another and build capacity at the country level

HC3isafive-yearglobalprojectfundedbyUSAID It is designed to strengthen developing country capacity to implement state-of-the-art social and behavior change communication (SBCC) programs It is led by John Hopkins Bloomberg School of Public Health Center for Communication Programs (JHUbullCCP) in collaboration with Management Sciences for Health NetHope Population Services International Ogilvy PR and Internews NetHope has worked on launching Springboard this year as well as engaging its member organizations in SBCC wwwhealthcommcapacityorg

Hutchison Global Communications (HGC) ndash A full-fledgedinternationaltelecommunications operator a subsidiary of Hutchison Telecommunications Hong Kong Holdings Limited HTHKH is a member of the Hutchison Whampoa group HGC has been fully committed to building its own state-of-the-art network infrastructure HGC is focused on helping NGOs within Africa and Southeast Asia to reduce or eliminate internal overhead by providing attractive network pricing comprehensive ISP research contract negotiations managed implementation SLA management managed trouble ticket resolutions and contract renewals all at no additional cost to the NGO wwwhgc-intlcom

Intelsat ndash Intelsat SA is the worldrsquos leading provider of satellite services delivering high performance connectivity solutions for media fixedandmobilebroadbandinfrastructureenterprise and government and military applications for 50 years Intelsatrsquos satellite teleportandfiberinfrastructureisunmatchedin the industry setting the standard for transmissions of video and broadband services From the globalization of content and the proliferation of HD to the expansion of cellular networks and mobile broadband access with Intelsat envision your future network connect using our leading satellite technology and transform your opportunities EnvisionhellipConnecthellipTransformhellipwith Intelsat wwwintelsatcom

International Procurement Agency (IPA) ndash USA International Procurement Agency Inc strives to be a reliable partner to the international


development community by offering a value-added total solution for their supply chain management needs including procurement and global logistics From needs assessment to after-sales support IPA creates and manages the supply chain providing the best value for money solutions Through our experience and expertise we are able and committed to delivering cost-effective strategic solutions to support our clientrsquos goals IPA has been serving the NGO community for over 25 years andspecificallytheNetHopemembersforfourwwwusaipacom

ITC Global ndash ITC Global is the largest privately owned satellite communications provider focused on mission critical operations in the energy mining maritime and NGO markets ITC enables real-time decision-making and enhanced health safety and environmental management throughaunifiedcommunicationssolutionSolutions include custom network design hardwareimplementationfieldengineeringtechnical support and enterprise-grade satellite bandwidth ITC Global operates 24x7 carrier-class networks across the Americas Europe Asia Africa and Australia wwwitcglobalcom

O3b Networks ndash O3b Networks is a global satellite service provider building a next-generation satellite constellation and network for enterprise government and NGO customers in geographical regions where true broadband connectivity currently does not exist The O3b system combines the global reach of satellitewiththespeedofafiber-opticnetworkproviding capability to billions of potential consumers in nearly 180 countries with low-cost high-speed low latency Internet and mobile connectivity wwwo3bnetworkscom

Planson International ndash Planson International is a woman-owned global supplier of information and communication technology for international organizations For over 25 years Planson has partnered with premier local IT companies to provide installation support and training in even the toughest regions Leading manufacturers join Planson in strategic alliances to deliver cost effective ICT solutions often through long term contracts resulting from competitive bidding Our USA headquarters and Denmark subsidiary

are stocking centers for emergency response Wearefocusedefficientandexperienced wwwplansonintlcom

Poimapper ndash Poimapper allows mobile users to collect share and visualize geographically tagged data in real-time We support teams in over 30 countries in rural health care international development market and social research and in industrial applications Our mission is to provide affordable useful and meaningful mobile solutions that are globally relevant We also provide consulting services including ICT4D wwwpoimappercom

PSI Mobile ndash PSI Mobile is dedicated to the innovative use of mobile technologies that enhance data-driven decision making Our solutionsimproveefficienciesprovidegreatercontrol of business and operational processes and enhance our partnersrsquo abilities to exceed expectations in more than 30 countries around theworldPSIrsquosflagshipsoftwareplatformFusion is a one-stop-shop for your application needs and has been developed through 10 years of collaboration with thought leaders in the corporate and international NGO sectors Fusion combines all the potential of mobile and cloud technology with the security and track record of an application that is well-proven in thefield wwwpsi-mobilecom

Salesforce Foundation ndash The Salesforcecom Foundation is based on a simple idea leverage 1 of salesforcecomrsquos product equity and time to improve communities around the world We call this integrated philanthropic approach the 1-1-1 model Since the Foundationrsquos inception in 1999 Salesforce technology has powered more than23000nonprofitandhighereducationinstitutions wersquove provided more than $68 million in grants and our employees have logged more than 680000 volunteer hours throughout the world wwwsalesforcefoundationorg

SkyVision ndash SkyVision is a global communications service provider offering comprehensive integrated solutions to meet all corporate NGO government and telco market requirements Its strong local presence across Africaisbackedbyitslocalofficespartners

Inside Look at Our Summit Supporters Continued


and representatives SkyVisionrsquos global network combinessatelliteandfiberwithgatewaysinAfrica Europe North America and the Middle East as well as multiple points of presence (POPs) in Africa Both C-Band and Ku-Band VSAT network solutions are provided wwwskyvisionnet

Tableau ndash Tableau Software helps people see and understand data Tableaursquos award-winning software delivers fast analytics visualization andrapid-firebusinessintelligenceondataof any size format or subject The result Anyone can get answers from data quickly with no programming required From executive dashboards to ad-hoc reports Tableau lets you share mobile and browser-based interactive analytics in a few clicks More than 21000 customer accounts including some of the worldrsquos largest enterprises rely on Tableau Software httpwwwtableausoftwarecom

Techno Brain ndash Techno Brain is a leader in providing business enabling solutions to not-for-profitagenciesgovernmentsandprivate sector organizations in Africa With over a 15 years of experience in African markets Techno Brain has been delivering software solutions to clients by combining technology strategy and insight from a high-caliber team of professionals Techno Brain providessolutionsforfinancialmanagementprogrammanagementbeneficiaryidentitymanagement and business processes management all of which are wrapped with planning implementation and training services designed to help clients achieve their business objectives wwwtechnobraingroupcom

Thuraya ndash Thuraya is a leading MSS operator offering innovative communications solutions to a variety of sectors including humanitarian NGOs energy broadcast media maritime and government Thurayarsquos superior network enables clear communications and uninterrupted coverage across two thirds of the globe by satellite and across the whole planet through its unique GSM roaming capabilities The companyrsquos range of highly reliable mobile satellite handsets and broadband devices provide ease of use value and quality wwwthurayacom

UltiSat ndash UltiSat delivers a wide range of communicationsolutionsrangingfromfixedand portable stations to turnkey managed networks for commercial-grade VoIP services data and video transmissions and Internet access With sites in more than 130 countries and resident FSRs in over 45 countries UltiSat delivers ICT solutions to some of the most remoteharshordifficult-to-reachlocationsCurrent customers include the UN NGOs telecommunications companies US and foreign governments the military multinational enterprises and service providers wwwultisatcom

UNIT4 ndash UNIT4 Business Software is the North American subsidiary of UNIT4 a global business software and services company that creates software for Businesses Living In Change Our Enterprise Resource Planning (ERP) suite UNIT4 Agresso is ideal for organizations that face ongoing pressure to respond to change Agresso users are able to make system changes themselves without re-implementing or incurring external ITorservicescostsbenefitingfrompost-implementation agility independence and control wwwunit4softwarecom

Visa Inc ndash Visa Inc is a global payments technology company that connects consumers businessesfinancialinstitutionsandgovernments in more than 200 countries and territories to fast secure and reliable electronic payments We operate one of the worldrsquos most advanced processing networks mdash VisaNet mdash that is capable of handling more than 56000 transaction messages a second with fraud protection for consumers and assured payment for merchants Visarsquos global network products partnerships and people can help accelerate financialinclusionaroundtheworld wwwvisacom


C

M

Y

CM

MY

CY

CMY

K

NetHopepdf 1 101514 341 PM


Transforming the Nonprot Industry Through Mobility

Workspace Devices Browsing Multiuser

Join Us for Our Breakout SessionMobilityrsquos Impact on NetHope Organizations

November 4 2014 | 430pm ndash 515pm

Featuring Nick Bauer AirWatch by VMware Andrew Gross Catholic Relief Services Paul Arnpriester CDW Gail Hyde Habitat for Humanity Deepak Puri VMware

For More Information Contact Your CDW Account Manager | cdwcomairwatch

EmailBYOD

About AirWatch by VMware

AirWatchreg by VMwarereg is the leader in enterprise mobility management with more than 13000 global customers The AirWatch platform includes industry-leading mobile device email application content and browser management solutions Acquired by VMware in February 2014 AirWatch is based in Atlanta and can be found online at wwwair-watchcom

Visit Us in the Solutions Showcase

Apps Content


More than 1000 nonprofits drive greater productivity with Box This is how tomorrow works Learn more about Box for nonprofits and donated seats at boxorg

Better nonprofit collaboration from anywhere Even here

bull

Get the maximum out of your NetHope membership ContactDanoffice IT to learn how you get more value for money andlearn how we can contribute to

bull Improve your IT supply chain and free up resources in your organization

bull An extended worldwide warranty

bull Benefit from the economy of scales - up to 40 savings

bull Solution provider Hardware software solutions installation training

bull 300 organizations in more than 160 countries cannot be wrong

bull Please contact our dedicated staff for NetHope members to learn how we assist our partnersto cut administrative costs and thereby support their core values and business

Rodrigo Carneiro Jesper Pedersen

rrcdanofficecom jpdanofficecom


13

3Wholly-Owned

Teleport Facilities

48 Global Field Support Locations

Providing Services in

140

Satellite Coverage On-Demand

Leveraging Existing Capacity

Quick-Deployed Solutions For

Emergency Response

Proud partners and sponsors of NetHopeLearn more wwwemc-corpnet or speak with a representative here at the NetHope Summit

in Africa

Countries

YOUR TRUSTED CONNECTIVITY PARTNER IN TIMES OF NEED

Emerging Markets Communications holds the largest number of VSAT connected sites for the NGO community and has supported many of the top humanitarian organizations in over 140 countries

With 48 field support sites in remote locations throughout the world EMC is prepared to respond with fully-managed communications solutions for emergencies and disaster relief efforts anywhere in the world

EMERGENCY RESPONSE HUMANITARIAN AID PEACEFUL MISSIONS


Copyright copy 2013 Esri All rights reserved

Understanding our worldEsri believes that geography is at the heart of building a

more resilient and sustainable world

Geographic knowledge allows you to make critical decisions

and empowers you to positively impact the future

Gain a greater understanding of the world around you

We can help

Learn more at esricom


38 rue Breguet - 75011 Paris - +33 ( 0) 1 77 75 30 00 - wwwgeolinkcom

By nature Non Governmental Or-ganizations intervene in the less and least developed countries where communications are non-ex-isting

As part of their humanitarian mis-sions they work in remote areas where they must be able to deploy first response medical or any oth-er emergency aid In this context communications are a very critical issue In any circumstances they need to rely on reliable services to achieve their missions

Using Geolink Satellite Services full range of satellite and land solutions for voice and data communications even the most remote locations stay at the center of everything

Communication solutions wherever the missionsNGO


The Health Communication Capacity Collaborative (HC3) is a five-year USAID-funded global project designed to strengthen developing country capacity to implement state-of-the-art social and behavior change communication (SBCC) programs

As part of its capacity-strengthening mandate HC3 has developed several products to help SBCC practitioners design implement and measure health communication programs As an HC3 partner NetHope helped launch Springboard for Health Communication this year and engaged its member organizations more deeply in social and behavior change communication

For connecting with colleagues and sharing experiences

For finding best-practice SBCC materials tools and examples

For developing strategic SBCC programs

wwwthehealthcompassorg

H

w w w h e a l t h c o m m c a p a c i t y o r g

wwwhealthcomspringboardorg

HC3 is led by the Johns Hopkins Bloomberg School of Public Health Center for Communication Programs (JHU∙CCP) in collaboration with Management Sciences for Health NetHope Population Services International Ogilvy PR Forum One and Internews

httpsbccimplementationkitsorgdemandrmnch


Reliable Supply Chains

wwwusaipacomservices


Reliable fi ve-bar connectivity for service providers in emerging markets

With EpicNG Intelsatrsquos next-generation high-throughput backhaul solution delivering future connectivity in Africa just got easier Intelsat EpicNG is engineered for mobile operators that need to serve remote customers across any terrain regardless of conditions Best of all EpicNG works with your existing infrastructure making it the most cost-effective and reliable solution for your network

Only Intelsat a company with 50 years of technical and operational expertise a global fl eet of approximately 50 satellites and the next generation satellite platform can promise you epic fl exibility and endless connectivity

Epic Flexibility Endless Connectivity

wwwintelsatcombroadband

7188-NetHope-programindd 1 1032014 43951 PM


Satellite Communications ServicesWhere Others Wonrsquot Go

Global Reach Local Presence Premier Service

Learn more about the better choice in satellite networking solutionswwwitcglobalcom

Connectivity is a key factor in the successful execution of NGO related efforts ITC Global partners with NetHope to assist with primary communications and backup or commu-nications for those major projects

The right partner provides more than just communications We become an extension of your organization with the same priorities and sense of urgency keeping your project online and on schedule

Usability meet availability

plansonintlcom

Satellite WiFiInmarsat


A Toolkit for USAID Implementing Partners and Development Organizations

NEW RESOURCE

Relief and development organizations regularly make high volumes of small payments for programs and operations There is an opportunity to expand financial inclusion and generate benefits for people living at the base of the pyramid by shifting from cash to electronic payments Given the potential benefits the United States Agency for International Development (USAID) is a leading supporter of this transition away from cash and is a founding member of the Better Than Cash Alliance (BTCA)1 which promotes greater use of electronic payments by governments private sector and development organizations

To support these efforts USAIDrsquos Global Development Lab and NetHopersquos Payment Innovations Project created the ldquoMaking the Journey from Cash to Electronic Payments A Toolkit for USAID Implementing Partners and Development Organizationsrdquo

The Toolkit will assist relief and development organizations in making the journey from using cash to electronic payments

wherever possible Itrsquos designed as a 10-step journey with practical tools and guidance for each step and can be downloaded here httpsolutionscenternethopeorgprogramsc2e-toolkit

For more information contact the NetHope Payment Innovations team at paymentinnovationsnethopeorg

STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile

Money and Electronic Payments

Show Me the

Money

Scale Up and Out

Sta Endorsement Training and Internal Trial

Preparing Recipients and

Testing the System

The Grand Plan and Rollout

STEP 6

STEP 5

STEP 3

STEP 4

Costs of Payments Cash

Versus Electronic Payments

Market Assessment

Selecting a Service Provider

Process Integration

SECTION ONEIntroducing Electronic Payments

SECTION TWOAnalysis

SECTION THREEImplementation

1 wwwbetterthancashorg


If your field teams had true broadband connectivity how would that shape your mission

O3b is purpose-built to bring high-speed connectivity to remote and underserved populations around the world The O3b constellationrsquos steerable beams can deliver a high throughput low latency connection wherever you need to deliver 3G4G tele-medicine distance learning high-definition video social media geographical information systems VOIP and any other cloud-based applications

Together with NetHope O3b is connecting the Other 3 Billion

Please visit our table to discuss using the O3b Network

o3bnetworkscom

Digital Parity for the Communities You Serve


Become a connected nonprofit

Program Management

Fundraising

Community Engagement

Marketing



Can you access reliable financial information instantlyWith UNIT4 Agresso Non-Profit organizations including International Aids Vaccine Save the Children and Skookum ensure accountability transparency and efficiency

To learn more visit our boothwwwunit4softwarecom

Welcome to NetHope



A special lsquoThank Yoursquo goes out to the Summit Steering Committee ndash David Goodman Michael Duggan Greg Sjogren and John Talieri ndash and the NetHope Core Team ndash Fredrik Winsnes Tina Lee Joshua Holland Kevin MacRitchie Lauren Woodman Joe Simmons Frank Schott Laura McMillan Tara Donohue Alex Mitchell and many more - for all of their hard work on this yearrsquos Summit


8008004239

CDW supports NetHope

We applaud your collaborative eff orts to bring information technology to serve people in the most remote areas of the world

ank you

143224

The CDW dedicated Nonprofit Account Team makes the impossible possible at CDWcomnonprofit

143224-AD-Nethope-Charityindd 1 10413 243 PM



Venue Maps Cisco


Venue Maps Santa Clara University


Primary NetHope Supporters

TRUSTEESrsquo PHILANTHROPY FUND

| NetHope Member Global Summit 2014 mdash http bitly2014-nh-summit | NHSummit14

Thank you to our Summit Supporters

186C

Cool Gray 8C


RELIEFINTERNATIONAL

reg





















186C

Cool Gray 8C


Monday (Continued)




600 PM - 700 PM

700 PM - 1000 PM








1000 AM - 1030 AM Break
























186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)



315 PM - 330 PM









1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco






NHSummit14 | http bitly2014-nh-summit mdash NetHope Member Global Summit 2014 | Page 2 | NetHope Member Global Summit 2014 mdash http bitly2014-nh-summit | NHSummit14

RELIEFINTERNATIONAL

reg





















186C

Cool Gray 8C


Monday (Continued)




600 PM - 700 PM

700 PM - 1000 PM








1000 AM - 1030 AM Break
























186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)



315 PM - 330 PM









1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco

























186C

Cool Gray 8C


Monday (Continued)




600 PM - 700 PM

700 PM - 1000 PM








1000 AM - 1030 AM Break
























186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)



315 PM - 330 PM









1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco









1000 AM - 1030 AM Break
























186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)



315 PM - 330 PM









1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco














186C

Cool Gray 8C

800 AM - 600 PM


Tuesday (Continued)



315 PM - 330 PM









1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco











1000 AM - 1030 AM Break












115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco










115 PM - 215 PM

215 PM - 300 PM

300 PM - 530PM

530 PM - 630 PM

600 PM - 930 PM

905 PM - 945 PM


Outside Building J























1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco














1100 AM - 1115 AM Break





































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco
































900 AM - 1200 PM

900 AM - 1200 PM














Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco















Monday

Tuesday




















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco


















Tuesday continued





































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco










































































Friday






















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco

















































































































C

M

Y

CM

MY

CY

CMY

K









EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco













EmailBYOD




Apps Content




bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco









bull











13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco







13

3Wholly-Owned

Teleport Facilities



140




Emergency Response


in Africa

Countries












We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco













We can help















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco



















H






















plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco























plansonintlcom




NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco








NEW RESOURCE






STEP 1

STEP 2

STEP 7

STEP 10

STEP 8

STEP 9

Exploring Mobile


Show Me the

Money

Scale Up and Out



Testing the System


STEP 6

STEP 5

STEP 3

STEP 4



Market Assessment


Process Integration


SECTION TWOAnalysis








o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco











o3bnetworkscom




Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco








Program Management

Fundraising


Marketing





Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco










Welcome to NetHope





8008004239



ank you

143224





Venue Maps Cisco










8008004239



ank you

143224





Venue Maps Cisco








Venue Maps Cisco






agenda |#nhsummit14 november 3 - 7, 2014 cisco systems san

Documents