Agenda

Session 1 Commercial Opportunities

Session 2Furniture, Fixtures and Equipment Opportunities

Session 3 ICT Opportunities

Session 4Maintenance and Facility Management Opportunities

ICT Support and Maintenance Opportunities

1)EnterpriseResource Planning(ERP)

2) Computerized Maintenance Management System (CMMS)

3) Service Desk

1)ResourceManagement System

2) Passenger ServicesSystem (PBS)

3) Passenger ServicesSystem (CUPPS)

4) Passenger ServicesSystem (CUSS)

5) Airport OperationalDatabase

6)BaggageReconciliation System

7) InformationDisplay System

8) Flight ScheduleManagement System

9) Information Kiosks

10) IPTV

11) Management

Information System

12) Public AddressSystem

13) InformationBroker

1) Fire Detection and Alarm Systems (FDAS)

2) Building Management Systems (BMS)

3) Supervisory Control and Data Acquisition (SCADA)

4) Land TraffcManagement System

Business Systems

AirportSystems

Building Systems

1) SecurityManagementSystem (SMS)

2) Closed CircuitTelevision (CCTV)

3) AutomatedAccess ControlSystem

4) PerimeterIntrusionDetection

5) Video DoorEntry System

6) ScreeningDevices

Security Systems

SYSTEMS OVERVIEW

Network & Server Farm

1) Network Management System (NMS)

2) Common Network Services (CNS)

3) Unified telecommunication System (UTS)

4) Server Farm

5) Storage Area Network

6) Airport Community Network

ICT SUPPORT MODEL

Outsourced

Process Oriented Delivery Model

List of Tenders

Operation and Maintenance of ICT

Server Farm

To be

FloatedQ4 2015

Operation and Maintenance of

Business Systems

To be

FloatedQ1 2016

Operation and Maintenance of Airport

SystemsFloated Q4 2015

LEVEL 3 SCOPE OF SERVICES (Outsourced to Contractor)

Engage with Level 2 Technical Team

Respond to Escalated Tickets

by Level 2

On-site/ remote technical support

Software Upgrades &

Patches

Provide Logistics and Manage the

RMA

Dedicated in-country Account

Manager

WORLD CLASS SERVICE LEVELS

Hours of operation

24 x 7 x365

User Response

times

<15 minsIncident

Response times

< 2 hours on site

Resolution times

< 4 hoursAvailability

& Continuity

targets

Critical operationa

l periods

Change Response

Times

Thank you

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