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Company presentationBelgrade 2009

Cruisers support service in SerbiaPanel DiscussionWaterways passenger traffic and suistainable tourismSmederevo, 21.6.2015.

Jasenko Lazovi, Port agency director1IntroductionThe company Agent Plus is one of the leading regional organizers of transport with a wide range of services using all modes of transport.

In river transport traffic in Serbia, Agent plus provides services for more than 75 % of cargo chips and 20 % of all passenger cruisers who visits this part of Danube.

Company was founded in 2007

Industry segmentPrivately owned by group of shareholders

Market and regional position:

ISO 9001-2008 Quality Management System certified companyRegistered member of numerous international associations (FONASBA, FIATA, WCA, PPL...)

About the company

: Organisation of transport and LogisticsSouth Eastern European region markets of: Serbia, Croatia, Montenegro, Bosnia and Herzegovina, Albania, Macedonia and Romania as well

Branch offices regional network

RijekaBarConstanta

ZagrebBelgradeNi

Novi Sad

BelgradePort AgencyCustoms ClearanceWarehousingProject Cargo CharteringPortfolio of Agent plusAirFreight Road and Rail Freight

The Ship agent is responsible for organising, overseeing and coordinating all aspects of the port call, from booking berth allocations and services ahead of the vessels arrival to finalising the accounts and other paperwork after the vessel has sailed

Acting as the local representative of the principal, the agent provides local knowledge and expertise and ensures that the principals requirements are performed with the utmost efficiency and despatch.

Agent plus is the only company from Serbia operating as associate member of FONASBA, the global association for ship brokers and ship agents, with members in more than 50 maritime nations.The role of Ship agentFONASBA, established in 1969, has consultative status with:The International Maritime Organisation ( IMO), The UN Conference on Trade and Development( UNCTAD), The World Customs Organisation( WCO),The European Commission,The Baltic Exchange, BIMCO, INTERTANKO

The status of FONASBA

FONASBA Membership currently represents: 69% of global population (4.77 billion people) 71% of global GDP (US$ 52.78 trillion) 6 of the G7 countries (excl Canada) 7 of the G8 countries (excl. Canada) 17 of the G20 countries (excl. Saudi Arabia, SouthKorea & EU) 19 of the 27 EU countries (excl. Austria, Czech Rep. Estonia, Latvia, Lithuania, Luxembourg, Romania and Slovakia) All 5 of the BRICS countries (Brazil, Russia, India, China and South Africa)

Agent plus is among 280 companies from 19 countries that are accredited to FONASBA Quality Standard for Ship Brokers and Agents FONASBA membership

Sremska MitrovicaNovi SadVeliko GraditeSmederevoPanevoBelgradePrahovo

Baka Palanka

BogojevoPort Agency

Bezdan

Port agency services at:

RIVER PORT AGENCY/CARGO SHIP AGENCY SERVICENovi SadBelgradePanevoSmederevoV. GraditePrahovoBaka PalankaS. Mitrovica

BogojevoInward-outward revision

Coordination with authorities

Document processing

Supervising transhipment operations

Shipchandlering

Port Agency

BezdanHusbandry service for the ships and crew

Coordination between the on board and on shore personal

Securing necessary services for the ship while in port

Intermediation in the crew change formalities, hotel booking and ticketing service

Organizing medical assistance

Legal assistance for the cruise company and ships crew

RIVER PORT AGENCY/CRUISE SHIP AGENCY SERVICEPort Agency

River Cruisers Port Agency

PASSENGER CRUISER AGENCY

Agent Plus have long term contracts with large cruiser companies:

Grand Circle Cruise Line

UDP

Dunav Tours Rousse

...

RIVER PORT AGENCYPontoons condition are different and generally do not lag behind the rest pontoons throughout the entire Danube

Border crossings (Bezdan and V. Gradiste) and the pontoon in Donji Milanovac meet the general needs of the cruiser( water, garbage)

Pontoons in Novi Sad are in the range of European standard

Pontoon Luka Beograd according to all employees on the ships and passengers possess content that rarely have in any European port.

Pier( pontoons) condition2014 statisticsMore than 850 cruisers in Belgrade, Novi Sad and Donji MilanovacBelgrade visited 530 cruisers with almost 70.000 elderly pasengersAlthough Serbia is not EU state member, official formalities are more complex, but effectively smooth and in the range of planned time

Slowdown occurrs during revisions are mostly of a technical nature:

A large number of cruisers at the same time slowing and blocking the passport reader, Old shipping booklets of individual crew (mostly Ukrainian) can multiply slower reading and control,- Interruption of Internet traffic, A small number of police officers (often just one) when performing more revisions in the course of a morning / evening Increasing the number of crew members and passengers from Asian countries requiring a visa to enter our country, - Invalid passports or visas expired (in rare cases) State formalities issueAs agents of 160 cruisers dockings with 15.000 passengers in 2014.our impression is passengers and ship owners and their crews as well, arequite satisfied with safety, conditions and the quality of services providedfrom port and border authorities, especially in Belgrade

Main suggestions:Port of Belgrade pontoon service as role modelForeign languages knowledge, especially for state officials who are at first contact with passengers and crewsBetter cleanness of the Danube and its shoreline

Conclusion

Reference list

E-mail: office@agp.rs

Web: www.agentplus-group.com

Thank You for Your attention!