TEAM TOXINS AND CONFLICT

July 12 2016

EFFECTS OF ?

If left unchecked, team toxins create negative conflict

Prepare yourselfBe aware

WHAT ARE TEAM TOXINS?Stonewalling

Defensiveness

Blaming

Contempt

Harsh Start-up Bullying Domination Personal Attacks

Sarcasm Demeaning gossip Eye Rolling Undermining

Withdrawal Disengagement Avoidance

Not open to influence Refusal to take

responsibility Not supportive or safe

WHO ARE YOU?Group Activity

Write down your “Go-To” toxin on the provided name tags

Wear it proudly Everyone get up and introduce yourself

TOXINS ARE NORMALRemember…

Toxins are NORMAL!Toxins are never an excuse to tolerate

discrimination!Diagnose yourself, NOT others.

TEAM TOXIN ANTIDOTESStonewalling

Defensiveness

Blaming

Contempt

Curiosity Soft start up

Personal development and coaching

Emotional Intelligence Respectful

communication

Transparency Mediation Professional Coaching

Curiosity 2% Truth

TOXINS LEAD TO TOXINS – AND CONFLICTBlaming leads to DefensivenessBlaming leads to more Blame

Lots of toxic behaviors without intervention will lead to more toxins!

It will build into conflict

CAUSES OF TOXINS

FrustrationLack of power (real or perceived) Inability to affect changeLack of safety

NOW WHAT?

Work on yourself – personal mastery is a journeyLook inwardBe respectfulDoes your team have:

Working Agreements? Conflict Protocol?

QUESTIONS TO ASK – WORKING AGREEMENTS

Team working agreements: What can I be counted on for? When I assume you are stressed, how would you like

for me to ask you about it? How will I know you’re stuck?

QUESTIONS TO ASK – CONFLICT PROTOCOLConflict Protocol:

When conflict occurs, what behaviors do you want to model? Not model?

How do you want to hold each other accountable to the Team Working Agreements?

How do you want it to be when we’re in conflict? How will we surface conflict? What do you know about yourself in dealing with

conflict?

EXAMPLE CONFLICT PROTOCOLBehavior

24 hour rule: address “it” within a day or drop “it” Let go of old issues or stories or conflict Depersonalize conflict

Culture Respect each other and different perspectives Assume positive intent Use humor when it gets tough or heavy

CHALLENGE

Toxins lead to negative conflictBe aware – deal with it – prepare and practice

Working Agreements!Conflict Protocol!Hold one another accountable

THANK YOU FOR ATTENDING!