agile implementation @ makemytrip · our approach commenced in april 2014 have a project sponsor...
TRANSCRIPT
Agile Implementation @ MakeMyTrip Manoj Jain
Director – Technology Development
Agile Carnival 2014 | AgileNoida.com
Nov 22-23, 2014
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About Myself
16 years experience
consisting of QA, Sustaining Engi., Development, QA Automation, Perf. Engi., SEO etc.
Presentations: QAI, STeP-IN,
IdeaBytes, Unicom, HydSpin,
AgileHyd & Secretary of ITB
Hyderabad Chapter
Working with: MakeMyTrip.com
Worked with:
CA Technologies, Nucleus Software, Newgen Software
& NIIT
Interests: Cycling, Book
Reading, Travelling &
Foodie
Education: MCA, Executive
MBA (IIM-L)
Certifications: Scrum Master,
ITIL V3 Foundation, Pragmatic
Marketing & Adjunct Faculty
Agenda
About MakeMyTrip
Our Journey
Education / Awareness / Tools
Road Ahead
Questions?
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MakeMyTrip Overview & Business Context
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MakeMyTrip – Quick Overview
Note: (1) March 2014 comScore (2) Net Revenues represent Revenues Less Service Cost CCG = Constant Currency Growth Source: PhoCusWright 2013
India’s leading Online Travel Agency (OTA)
Started in 2000, India business launched in 2005
Most Visited Online Travel Website in India(1)
Highest hotel bookings of any domestic Indian OTA
1 in 8 of all domestic air passengers booked through MakeMyTrip
High Rates of Direct & Repeat Traffic
+3.2 million mobile apps downloaded
47%
Yatra 20%
Cleartrip 20%
Others 13%
Based on 2012 Gross Bookings
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Unique Visits
8.4M
Visits
15.4M
Page Views
105M
Monthly (May’14)
Site volume
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1000+ 75+ /week
300+ Multiple (A-A)
Multi-variate (A/B)
Competitors
Understanding context
Our Journey
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Things to mind!
Understand business context and be convinced if agile will really help
Not just process change but mind/behavior change
Having a champion at management level will be of great help
Identify and understand supporters, neutrals & non-supporters
Avoid big-bang and take baby steps
Be sensitive about learning curve of audience
In case of resistance; Go beyond what you see and what you listen
Tolerance for failures; focus on winning war than all battles
Keep everyone updated of progress being made including management
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Our approach
Commenced in April 2014
Have a project sponsor & champions
Infrastructure availability viz. Dlist, Collaboration Site, Tools & Training
Imparting training to key members for basic hygiene
Started with DSM and gradually conducting spring retrospective
Unit wise implementation and avoid big-bang implementation
Start with units who are supporters of agile
Keep sharing collators on regular basis
Planned for CSM training & certification
Have regular 1-o-1 with key stakeholders to seek feedback
Educated teams and don’t go in PUSH mode
Strengthen QA automation
Enabling CI/CD
WIP for CSPO training & certification
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Education / Awareness / Tools
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Clarizen Task Board
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Scrum Cheat Sheet
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Scrum Wall Poster
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Others – SharePoint Site, DLIST & Regular Meetings
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Team-Tech-ScrumMasters
Certified Scrum Master Training & Certification
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Road Ahead
Story point estimation
Improved burn down charts
Support functions adopting Kanban
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