Information Technology

Infrastructure Library

(ITIL)

&

Agile/Lean and

Scrum

Copyright © 2008 Russell Pannone. All rights reserved.

Scrum

2

Service DeliveryA service is a means of delivering value to

customers by facilitating outcomes

customers want to achieve without the

ownership of specific costs and risks

Copyright © 2008 Russell Pannone. All rights reserved.

Delivering early and

often, giving ourselves

the best opportunity to

beat the competition to

market, realize revenue

and discover insights

that we can use to help

us improve

3Copyright © 2008 Russell Pannone. All rights reserved.

Scrum

4Copyright © 2008 Russell Pannone. All rights reserved.

5Copyright © 2008 Russell Pannone. All rights reserved.

1. Agile puts the Product Owner (aka “the business” or customer representative) in the driver’s

seat – In the majority of the waterfall style projects the customer is involved, but in a limited capacity. They get to define a

scope up-front, but then any changes they deem necessary are change ordered back to them. This practice assumes that

the customer knows exactly what they want up front and penalizes them for changing their minds later in the development

process.

2. Agile allows the business to quickly react to changing market conditions and needs – The only

thing constant in today‟s economy is change. Businesses need to be able to make quick course corrections in order to

survive.

3. Agile provides visibility into the development process – For many customers software development is a

dark art. They don‟t have the background in order to understand the technical details and in most cases the development

team prefers it this way. The customer is left feeling helpless and Agile engages them throughout the development

lifecycle, providing enhanced visibility.

4. Agile also puts the Development Team in the driver’s seat - While the Product Owner is responsible for

“what” is to be developed the Development Team is self-directing and self-organizing as to “how” to develop the system-

software product

6Copyright © 2008 Russell Pannone. All rights reserved.

By delivering early and

often we give ourselves

the best opportunity to

beat the competition to

market, realize revenue

and discover insights

that we can use to help

us improve

7Copyright © 2008 Russell Pannone. All rights reserved.

Scrum Explained

Copyright © 2008 Russell Pannone. All rights reserved.

In Scrum you work in iterations

delivering value-adding results

incrementally

“The… „relay race‟ approach to

product development…may conflict

with the goals of maximum speed

and flexibility. Instead a holistic or

‘rugby’ approach—where a team

tries to go the distance as a unit,

passing the ball back and forth—

may better serve today’s

competitive requirements.”- Hirotaka

Takeuchi and Ikujiro Nonaka, “The New New Product Development

Game”, Harvard Business Review, January 1986

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Scrum Framework

•Product owner

•Team

•Scrum Master

Roles

•Sprint planning

•Sprint review

•Sprint retrospective

•Daily scrum meeting

Ceremonies

•Product backlog

•Sprint backlog

•Burndown charts

Artifacts

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Think of Scrum as an Agile Framework Embodying

Iterative and Incremental Product/Service Development

Roles

- Product Owner

- Scrum Master

- Team

- Daily Standup

- Showcase

- Retrospective

Pivot

PointsDashboard

Items

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11

ITIL Framework Across the Service Lifecycle

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IT Solution/Service Delivery & Scrum

Roadmap

Optimization

Operation

Requirements

Definition

Deployment

Retirement

Design

Develop

Build & Test

Evaluation

Procurement

Business

Need

Strategy

Improvement

Transition

Design

Operation

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Service management using

ITIL and Agile thinking for

A and B.

Process improvement with

BTIO for C.

Application development

being Agile for D.

Source: ITIL Service Strategy Book

Some Agile/Lean/Scrum & ITIL Focus Points

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14

Source: ITIL Service Strategy Book

Some Agile‟Lean/Scrum & ITIL Focus Points(continued from previous slide)

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15

Some Agile/Lean/Scrum & ITIL Focus Points(continued from previous slide)

Source: ITIL Service Transition Book

Copyright © 2008 Russell Pannone. All rights reserved. 15