Agile UX - Lightweight Deliverables for When You Need UX Governance

Download Agile UX - Lightweight Deliverables for When You Need UX Governance

Post on 19-Nov-2014

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Despite our best intentions you may find persistent governance problems on your team. UX professionals are, after all, in high-demand and we often find ourselves in teams of one. Starting with a loose case-study/post-mortem of my work and my recommendations, this session invites us all to consider the little things we can do to make sure everyone on your team is thinking about UX.

TRANSCRIPT

  • 1. WHEN YOU NEED UX GOVERNANCE Stephen Nguyen stephen.nguyen.b@gmail.com www.linkedin.com/in/stephennguyenux UXCAMP DC January 4, 2014

2. CORPORATE USABILITY MATURITY http://www.nngroup.com/articles/usability-maturity-stages-1-4/STAGES 1-4 1. 2. 3. 4.Hostility Toward Usability Developer-Centered Usability Skunkworks Usability Dedicated Usability Budget 3. CORPORATE USABILITY MATURITY http://www.nngroup.com/articles/usability-maturity-stages-1-4/STAGES 1-4 1. 2. 3. 4.Hostility Toward Usability Developer-Centered Usability Skunkworks Usability Dedicated Usability Budget 4. CURRENTLY 5. CURRENTLY+ 6. CURRENTLY+= 7. CURRENTLY (disclaimer)+= 8. AGILE! (woo!) What we want: Individuals over processes and tools Working software over comprehensive documentation 9. AGILE! (woo!) What we want: Individuals over processes and tools Working software over comprehensive documentationBut what we often get 10. AGILE! (woo!) 11. AGILE! (woo!) http://dilbert.com/strips/comic/2007-02-02/ 12. AGILE! (woo!) 1. Customer satisfaction by rapid delivery of useful software 2. Welcome changing requirements, even late in development 3. Working software is delivered frequently (weeks rather than months) 4. Working software is the principal measure of progress 5. Sustainable development, able to maintain a constant pace 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (co-location) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design 10. Simplicitythe art of maximizing the amount of work not doneis essential 11. Self-organizing teams 12. Regular adaptation to changing circumstances 13. AGILE! (woo!) 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (colocation) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design 14. AGILE! (woo!) 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (colocation) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design How can you make sure the user is represented in all these conversations? 15. ENFORCE A COMMON LANGUAGE Page vs. Sheet Report (Subject 1) Page(Subject 2) Page(Subject 2) Page Sheet 1(Subject 2) Page Sheet 2(Subject 2) Page Sheet 3 16. ENFORCE A COMMON LANGUAGE Window vs. Menu; Dialogue vs. Dialog 17. MAKE SURE ITS MAINTAINABLE Developer classes/methods/resourcesExams > Loaded Exams > My Exams editExamProfile > editExamDetails edit_exams_active.png 18. OBVIOUS SOLUTIONS Personas Scenarios Models/Maps Style Guides 19. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) 20. http://patternry.com/p=feedback-messages/ 21. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) 22. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries 23. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries Team Wiki 24. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries Team Wiki Usability Testing Videos 25. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries Team Wiki Usability Testing Videos Other Information Radiators 26. DEVELOPERS DONT CARE ABOUT THAT STUFF Information Radiators: Are large and easily visible to the casual, interested observer (Developers dont care) Are understood at a glance Change periodically, so that it is worth visiting Are easily kept up to date 27. DEVELOPERS DONT CARE ABOUT THAT STUFF Information Radiators: Are large and easily visible to the casual, interested observer (Developers dont care) Are understood at a glance Change periodically, so that it is worth visiting Are easily kept up to dateYou need to become a living, breathing, walking, talking information radiator. 28. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries Team Wiki Usability Testing Videos Other Information Radiators 29. (LESS) OBVIOUS SOLUTIONS Pattern Libraries (Collaborative and Functional) Glossaries Team Wiki Usability Testing Videos Other Information Radiators Meetings! 30. KEEP IN MIND You have limited social/project capital use it wisely 31. KEEP IN MIND You have limited social/project capital use it wisely Never let anything die on the vine dont start something you know you cant finish 32. KEEP IN MIND You have limited social/project capital use it wisely Never let anything die on the vine dont start something you know you cant finish You must always champion UX wherever possible.