agta meeting partners in quality performance april 4, 2006
TRANSCRIPT
AGTA Meeting
Partners in Quality Performance
April 4, 2006
Groundnet.com
• Partners in Quality Performance
• The world’s total transportation provider in a world economy
• Keeping pace with the evolution of airlines, airports, hotel chains, corporate travel and convention planning in a world economy
The Next Step in Standardizing Quality Airport Ground Transportation
• A partnership– Groundnet.com– Airport personnel– Drivers– Customer service staff– Innovations– Entrepreneurial experience
Customer Service Representatives at the Airport
• Passenger Assistance
• Information Assistance
• May I Help You?
Mandatory Credit Card Acceptance
• Promote credit card acceptance in advertising
• Credit card acceptance is mandatory
• Your good credit card is accepted or your trip is free
• Require credit card visualization on all vehicles
Customer Feedback
Secret ShopperProgram
Secret ShopperProgram
No Games PricingFares: An official fare book is available from your driver upon request. Failure to provide your destination charge from the price book as indicated will result in your transportation being free.
– Dallas Central Business District Hotels - $16– Fort Worth Central Business District Hotels - $15– Dallas Market Center Hotels - $16– North Dallas Galleria Hotels - $17
You are riding in Yellow Checker Shuttle van 999. Your driver’s name is Bob Jones. You will receive a Yellow Checker Shuttle receipt with the driver’s name, van number and phone number or your trip is free!
Meet and Greet for Major Group Arrivals
Marketing the Whole Package
Promote the city’s
CVB
Promoting groups bring MILLIONS of dollars to
your marketplace
DECA Web Portal
Cross Marketing
Serving the ADA CommunityCharging ADA Passenger at the Individual Shared Ride Shuttle Price