ahs citrix remote access client install on mac os...mac os supported version citrix receiver...
TRANSCRIPT
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
1
Infrastructure Services 475 South Street Morristown, NJ 07960
AHS Citrix Remote Access Client Install on MAC OS
Atlantic Health System has implemented new functionality for remote access to your Citrix Portal Applications. This new solution was created for ‘Remote’ access only. It can be used on Atlantic and non-Atlantic devices. This document provides information about how to use Citrix Receiver to access AHS Citrix Apps. Multifactor Authentication (MFA) is required to access Citrix from an external location. If you have not already enrolled in MFA, you must register first. Instructions can be found here > MFA will prompt you to authenticate each time.
1. Open Safari and enter the following URL. https://www.citrix.com The main page will appear as shown below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
2
Infrastructure Services 475 South Street Morristown, NJ 07960
2. Should MAC OS be older base on the about information you can download the support version in the table below then so to steps 5 to install.
MAC OS Supported Version
Citrix Receiver Workspace App Download Link
MacOS Mavericks (10.9) 12.5 Not Support 12.5
MacOS Yosemite (10.10) 12.7 Not Support 12.7
Max OS El Capitan (10.11) Not Support 1812 1812
Mac OS Sierra (10.12) Not Support 1812 1812
Mac OS High Sierra (10.13) Not Support 1812 1812
Mac OS Mojave (10.14) Not Support 1910.2 1910.2
Mac OS Catalina (10.15) Not Support 1910.2 1910.2
3. Click “Downloads” then on the next page Click “Citrix Workspace App” as shown
below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
3
Infrastructure Services 475 South Street Morristown, NJ 07960
4. On the next page Click “Citrix Workspace app 1910.2 for Mac” then on following page Click
“Download Citrix Workspace app for Mac” as shown the images below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
4
Infrastructure Services 475 South Street Morristown, NJ 07960
5. Click on the down arrow, then double click “CitrixWorkspaceApp.dmg” download in
order to launch the installer as shown below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
5
Infrastructure Services 475 South Street Morristown, NJ 07960
6. Double Click on the “Install Citrix Workspace” icon highlighted as shown below.
7. The following window will open; click continue on “1” then “2” as shown
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
6
Infrastructure Services 475 South Street Morristown, NJ 07960
8. The next four (4) windows require you to click continue, then continue, then agree,
then install.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
7
Infrastructure Services 475 South Street Morristown, NJ 07960
9. After clicking “Install” a window pops up requesting password. Enter password and
click “Install Software” as shown below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
8
Infrastructure Services 475 South Street Morristown, NJ 07960
*Note: This Password is the same one used to login to you Mac Computer
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
9
Infrastructure Services 475 South Street Morristown, NJ 07960
10. After installation is completed check “Add Account” and then click “Continue” as
shown below.
11. On the next window click “Close”
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
10
Infrastructure Services 475 South Street Morristown, NJ 07960
12. Click “Move to Trash” on the next window.
13. On the next window type https://apps.atlantichealth.org then click “Add” as shown
below.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
11
Infrastructure Services 475 South Street Morristown, NJ 07960
14. The next window will appear, requesting your “User name” and “Password” then click
logon as shown below.
*Base on MFA configuration you will either get a notification or a phone call
Note: This is your current AHS Domain user name and password, which is the same as your
Windows login.
Morristown Medical Center
Overlook Medical Center Newton Medical Center
Chilton Medical Center Hackettstown Medical Center
Goryeb Children’s Hospital Atlantic Rehabilitation
12
Infrastructure Services 475 South Street Morristown, NJ 07960
15. On the next window, Click the Desktops icon at the top then the Desktop assigned as
show below.
Note: If you don’t see the application or Desktop you want to access, please contact
CSC at 973-971-7272.