ahs customer experience
TRANSCRIPT
The right choice in home warranties.®
The AHSThe AHS®® Customer Customer ExperienceExperience
presented by:
AE Name
Account Executive
Date
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Seller Benefits• Improves home’s
marketability
• Helps protect home during the listing period
• Can help reduce after-sale liability due to unforeseen, covered breakdowns
An AHS Home Warranty will help you achieve your asking price.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Buyer Benefits• Helps protect their
largest investment
• Avoids potentially high, covered repair costs
• Receives hassle-free service
Plus, this home comes with an AHS Home warranty for the first year.
We’ll take it!
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
At ClosingThe real estate professional ensures they have accurate contact information on the buyer. Accurate contact information helps to ensure a great customer experience.
Email AddressPhone NumberMailing AddressName
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Move Into HomeOnce the buyer closes on their home, they can depend on AHS to repair or replace any items that are covered under the warranty.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Homeowner Receives Contract PackageHomeowner receives contract package with instructions for service requests, how to update their contact information and detailed information on what’s included in their AHS Home Warranty.
Contract package is sent approximately two weeks later.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Covered Items Break DownRequest service by:
Calling 1-800-776-4663 to speak with a highly-trained AHS customer service representative or
Using the automated voice system or
Visiting www.AHSservice.com
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Local Service ContractorUpon request for service, AHS will contact a pre-screened service contractor. Contractor will contact the homeowner to schedule a mutually convenient appointment during normal business hours.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
AHS ConfirmationAHS will send an email confirmation to the homeowner verifying their request has been received by a contractor.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Trade Service Call FeeA low trade service call fee, per trade, is due when the contractor arrives to diagnose the problem.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Diagnose and Repair ProblemContractor will diagnose the problem, call AHS to confirm that it’s covered in the contract, then repair or replace covered item. Contractor will notify AHS when complete.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
Follow UpOnce repair or replacement is complete, AHS will follow-up via email and phone with the homeowner to ensure their satisfaction with the service received.
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
ReferralsIn recommending the AHS Home Warranty, satisfied homeowners will refer the real estate professionals to their friends and family.
My agent was right! The AHS Home Warranty was a great recommendation.
Can I get youragent’s name?
The right choice in home warranties.®
AHS CONFIDENTIAL AND PROPRIETARY.
The AHSThe AHS®® Customer Experience Customer Experience
RenewalAHS values a close customer relationship and will follow-up for customer satisfaction and renewal opportunity via mail, email and phone.
Your contract is about to expire. Are you interested in renewing this year?
Yes, I definitely want to renew my contract. I have been very satisfied!