BUSINESSTRANSFORMATION

22 MARCH 2018 • THE SHARD • LONDON

www.air.events

Host Partner Supported by

@roboticsandai #aidirectorsforums

09:30 Welcome from our hosts James Rapinac, Director, Gallup

Chairman’s IntroductionAnton Fishman, Managing Director, Fishman & Partners

Anton is a change management consultant with over 30 years’ experience. A transformational specialist in HR, talent development and culture, he advises HR leaders and other senior executives on the cultural and workplace impacts of new technology.

09:45 How the automated world will work – reshaping business, societyand the global economyDaniel Hulme, CEO, Satalia, TEDx Speaker

With the advent of AI some of the most fundamental questions that humanity has ever pondered now desperately need to be answered. What does it mean to be human? How do we make ethical decisions? What should we do if we don’t have to work? How do we govern ourselves in an automated world?Daniel isn’t convinced that the global economy is resilient enough to adapt to what AI will bring in the next few decades. Today he ponders what needs to change for it to become so. In doing so he presents a framework for understanding what AI is and how it will impact business and society. Looking towards the middle of the century, he examines the drivers of innovation; how organisations are restructuring to utiliseAI technologies and how the decisions they make will impact the way the world works.

Daniel has been CEO of Satalia since 2008 and, since 2014, the Director of University College London’s Business Analytics MSc. In both roles he is committed to pushing the boundaries of data science, optimisation and AI to solve the industry’s most pressing problems. He has a Masters and Doctorate in AI from UCL, lectures in computer science and business, and is passionate about how technology can be used to govern organisations and bring positive social impact. He is the co-founder of ASI Data Science, has advisory and executive positions in several companies and holds an international Kauffman Global Entrepreneur Scholarship. In each of his eclectic roles he is an active promoter of positive entrepreneurship and technology innovation.

Never off the shelf. The retailer that’s spearheading bespoke AI and robotics solutions to transform operational performance and competitivenessAlex Harvey, Head of Robotics and Autonomous Systems, Ocado

Productivity and agility are constant watchwords for Ocado, the world’s largest online only grocery retailer and for Morrisons, the UK’s fourth biggest supermarket. Ocado Technology is focused on developing AIand robotics solutions that enable the complex warehousing and logistics operations of these UK based retailers and future international players to achieve peak performance with the smallest possible footprint, while its workforce is freed from manual tasks to focus on adding value. Alex outlines the commercial imperatives for the company’s robotics strategy and describes ground breaking initiatives currently in operation and under development.

Alex is responsible for all robotics developments for Ocado. Recent career highlights have included the Morrisons ecommerce launch and the successful award of two EU Commission funded robotics research projects working with several high profile European universities. Before joining Ocado in 2010 he worked for HGL Dynamics developing real time safety monitoring systems for the dynamic analysis of gas turbines. He redeveloped the company’s application suite and negotiated, specified and managed the delivery of advancedsystems for the Royal Navy. He began his career in the aerospace industry, having studied mechanical engineering and computer science at Edinburgh university.

Summaryagenda

Our first Directors’ Forum of 2018 is focused on how the best organisations areusing AI and robotics to re-shape their organisations for the 21st century creatingnew commercial models, boosting competitiveness and optimising performance.

How AI will change your business - whether you want it to or notAndrew Burgess, Author and Strategic Advisor on AI and RPA

Artificial Intelligence is already transforming the way businesses are run and organised. New businesses are being created with AI at their core. Yet most business people only have a vague understanding of what AI is and what it can do; and they’re missing out on the opportunities that it can bring. Andrew will explain the capabilities of AI, with examples of how it’s being used by forward thinking organisations. He’ll describe what business executives need to do to start their AI journey and how they can get the most outof this most disruptive of technologies.

Andrew is a thought leader and practitioner in Artificial Intelligence and Robotic Process Automation. He has advised C-level executives in technology and sourcing for 20 years and provides strategic counsel to a number of ambitious companies in the field of disruptive technologies. He has written two books; The Executive Guide to Artificial Intelligence and, with the London School of Economics, The Rise of Legal Services Outsourcing. He was recently named Automation Champion of the Year by the Global Sourcing Association. He is a prolific writer on the future of work, both in his popular weekly newsletter and inindustry magazines and blogs.

11:15 Refreshments

11:45 Leading AI driven transformation: Insights from the frontline of changeNicola Strong, Managing Director, Strong Enterprises

In Conversation with:

There are lots of people exploring AI right now, but rather less of them are actually integrating it into the workplace. That means there have been limited reference points for business leaders delivering AI-driven business transformation. Until now. Researcher and futurologist, Nicola Strong discusses the realities for AI driven change with seasoned professionals that have led and advised on transformative AI projects for major businesses and corporations. They’ll share their insights, experiences and advice for introducing AI and making it work for everyone.

Nicola is intrigued by authentic communication in digital spaces and how new technologies can enhance or frustrate our working lives. Her work explores the use of augmented reality in customer service, how gamification helps leaders lead, how robots impact the job market and the collective intelligence of groups through online tools and social media. Before launching her virtual change management consultancy,Nicola worked on installing large information systems in FTSE100 global companies, as a researcher on the Tomorrow’s Company Inquiry team at the Royal Society for the encouragement of Arts, Manufactures and Commerce, and was a Co-Director of the Pierian Centre (Community Interest Company, Bristol). She is a member of the British Computer Society, the Association for Business Psychology and the IFIP 9.5 Working Group on Virtuality and Society.

It’s not a choice: AI demands privacy and innovation not privacy or innovationNigel Houlden, Head of Technology Policy, Information Commissioner’s Office (ICO)

With new General Data Protection Regulation coming into force in May this year, it’s more important than ever that organisations respect and protect consumer privacy. Nigel, who works for the organisation driving the new rules, maintains that they should not be a barrier to business enhancing innovation and can, in fact, be a spur. He’ll demonstrate how organisations can use AI to be both innovative and compliant, and why privacy and innovation should go hand-in-hand.

Nigel has spent over 30 years working in technology across the public and private sectors and now leads technology policy for the UK’s independent authority, set up to uphold information rights in the public interest. Before joining ICO he was a senior lecturer in computing at Glyndwr University, Wales. He is a member of the BCS and has held Chartered IT Professional status for 15 years.

Kriti Sharma,VP, ArtificialIntelligence, Sage

Miranda Sharp,Director ofInnovation, OrdnanceSurvey

Sue Daley, Head ofProgramme, cloud,data, analytics andAI, techUK

AI & Robotics Events are organised by Connect Business MediaFor more information contact Christina Wood – Connect Business MediaT: +44 (0) 1483 614451 M: + 44 (0) 7775 942252 E: christina@cbm.media

13:00 Lunch & networking

14:30 The Rise of Conversational ComputingAlice Zimmermann, Global Product Partnerships, Google

Fuelled by the growth of messaging apps, conversational interfaces are quickly becoming an essential component of every service and product. This development means we need to rethink human-computer interaction paradigms and evolve them to address an unprecedented variety of form factors and input methods. Alice will discuss the opportunities in our new world of conversational content and connected devices as well as actions for business transformation and new customer relationship models.

Alice leads the open developer platform for the Google Assistant in the UK and is working with local brands to optimize for the shift to conversational computing. Alice will discuss the opportunities in our new world of conversational content, connected devices and actions for business transformation and new customer relationship models. Alice has 10 years of mobile product go-to-market experience and has worked previously in Tel Aviv, Mexico City & Silicon Valley.

AI and Human Emotions: Preparing Your Culture to Make the Best of AI Maria Semykoz, Workplace Analytics Architect, Gallup

Chances are high we are about to witness an exponential rise of AI. Business models will be disrupted and enormous consumer value will be created along the way. To secure a place on the winning side of this transformation, leaders need to disrupt traditional organisational cultures today – otherwise, the old ways of doing things risk blocking the way for AI adoption. Maria will share insights on what an AI-friendly organisational culture should look like, and what leaders can do today to prepare their organisations towin at the dawn of the AI era.

Maria combines expertise in data analytics, workplace productivity and behavioural economics to lead Gallup’s workplace analytics design practice in Europe. She’s actively engaged in helping organisations across all industries harness the power of data and AI technologies to create workplaces that attract, retain, engage and nurture the best talent by adopting data-driven decision making in their people strategy andday-to-day operations.

15:30 Refreshments

16:00 Data driven CX: Enhancing customer interactions at SkyIn conversation with James Alexander, Decisioning Director, Sky

Sky is on a determined drive to enhance customer interactions using big data and machine learning.Our Chairman, Anton Fishman, talks to James about progress so far, lessons learned and the company’s ambition to manage customer experience with a combination of advanced analytics, data science and transformative business processes.

James has spent the last ten years supporting digital strategy and proposition development. Today his team is responsible for building targeted marketing capability across digital and traditional channels for Europe’s leading entertainment company.

What comes next? – a final keynoteRob McCargow, AI Programme Lead, PwC UK, TEDx Speaker

17:00 Chairman’s Summary followed by drinks and networking

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