ai & robotic process automation (rpa) to digitally transform your environment
TRANSCRIPT
CONFIDENTIAL
Demystifying
Robotic Process Automation
(RPA)Digital Transformation for the
Enterprise
WE’RE A DIGITAL
TRANSFORMATION AND
TECHNOLOGY
CONSULTING FIRM
ENTERPRISE TECHNOLOGY | DIGITAL SERVICES |
PRODUCT INNOVATION
Digital Transformation Across the
EnterpriseEnterprise
Technology
Digital
Innovation
Product
DevelopmentAdvisory & Assessments
HR Technology
Business Intelligence
Content & Collaboration
SharePoint Solutions
Digital Strategy
Digital Assessment
UX Prototyping
Intelligent Automation
Product Strategy
Product Design & Experience
Agile Product Development
Mobile Development
Managed Services – Global
Delivery
Customer Care SLA Support & QA Application Management
Digital Transformation for the
Enterprise
Agenda
1. Emerging Tech and Industry 4.0
2. What is RPA?
3. Demonstration & Examples
4. What’s on the horizon?
5. Q&A
Entrepreneurs Passionate about Business,
Technology and the Customer Experience
Business and technology entrepreneur
Technology strategy and technology leadership
Solution architecture and solution development
Business advisor and board member
• Go-to-market & strategy executive
• Product strategy / product management
• Innovation and growth strategy development
• Strategic planning and roadmap development
• Channel and relationship development
Chad Osgood – Premier Logic CEO
Loren Eckart– Premier Logic CRO
6
INDUSTRY 2.0
Mass ProductionElectrical power and
assembly lines.
INDUSTRY 1.0
The Industrial Revolution
Mechanization, water and steam power.
INDUSTRY 3.0
Computerization Automation and
digitalization. Internet and online.
INDUSTRY 4.0
Digital Transformation The digital economy, IoT, cyber and AI. Advanced
robotics and automation.
FUTUREHISTORY
Enabling Industry 4.0 – where RPA fits
AI and RPA Spectrum
• Traditional systems integration with limited automation through the use of readily available APIs or custom integrations
Integration
• Automation through the use of tools such as robotic process automation (RPA), workflow orchestration or rapid application development tools with some degree of automation capability
Automation
• Artificially intelligent solutions, including cognitive capabilities, pattern recognition, language processing
Intelligence
WHAT IS RPA?
Robotic process
automation (RPA) is a tool
that creates a digital
workforce to enable
transformation of the
backoffice
• They’re digital employees
• Takes the robot out of the human
• Does what humans can do, but
arguably shouldn’t
• Frees up humans to do what only
they can do
RPA is a digital workforce
Mainframe ERP SaaSTechnologyCustom
Customers Sales MarketingProcessProducts
Rapidly Changing Business Processes to Compete
Multiple, disparate IT Systems can’t evolve at the speed of business
PeopleHumans are used to fill the gap between systems and process
Why a Digital Workforce?
Technical Debt
Organizational Debt
Human WorkforceDigital Workforce
Your digital workforce complements and enables your human workforce
Customers Sales MarketingProcessProducts
Rapidly Changing Business Processes to Compete
Mainframe ERP SaaSTechnologyCustom
Multiple, disparate IT Systems can’t evolve at the speed of business
• What your customer experiences
• What your brand represents
• Where disruption occurs
• Where startups compete
• Where your costs are
• Where legacy lives
• What prevents you
from moving faster
• Operations
• Finance
• Business process
management
• IT
• Technical debt
Disru
ptio
n
Tran
sfo
rmat
ion
Customer
Everything Else
Enables back office
transformation
Screen Scraping
Configuration & Scripting
BPA & Workflow Automation
Packaged APIs and Bots
Enterprise Robotic Process Automation
A tool that has evolved over the past 15 years
The spectrum of RPA tools
SDK / App kits
• Assists in IT with more turnkey automation solutions
Robotic Desktop Automation (RDA)
• Tactical screen-level automations
• Runs on desktops
Robotic Process Automation (RPA)
• Governance
• Scalability
• Reusability
• Unattended execution
Technology
Business
Humans Robots
• Works 8 hours a day
• 60% productive on average
• Makes mistakes
• Don’t multi-task well
• Works 24 hours a day
• 100% productive
• Doesn’t make mistakes
• No breaks, no PTO
• Handles general tasks very
well
VS
How to think about RPA
4 x the processing speed
Working 24 / 7 / 365
100% accuracy: no human errors, no
rework
Fully audit-able and compliant
A robot costs 15-20 % of human
Does the work of 3-10 FTEs
Cost reductions from 35-80%
Cheaper
Faster
Better
Core Benefits
RPA DEMONSTRATION
• No-code platform
• Non-disruptive to implement
• Business-user friendly
• Self documenting
• Owned by the Business, governed by IT
EXAMPLES
“The research estimates that the total efficiency
improvement achievable through holistic transformation
using RPA can result in 50-75 percent cost reductions
over baseline.”
“About 60 percent of all occupations have at least
30 percent of constituent activities that could be
automated today.” = $7.5 Trillion of costs in rules
based work….adding the deluge of AI innovation we
will see over the coming years and the number gets
much larger.
“Forrester estimates that, by 2021, there will be over 4
million robots doing office and administrative and sales
and related tasks”
McKinsey
The Hackett Group
Forrester
RPA is gaining traction in a big
way
United Health Group
The Problem
Billions in claims; $8 million in 8 minutes
• 100+ FTE processing claims
• Claims being lost with human
error
• Cost millions in BPO fees
The RPA Solution
• Automation of revenue cycle
management, top to bottom
• Automate systems integration
• FTE reduction for manual activities
• 100% accuracy rate
• Billions in claims processed
The Problem
Accurate financial statements; Monthly close from 45 days to 5
• 30-45 days to process monthly
financials
• Dozens of FTEs focused on
manual finance activities
• IT initiatives to support were
8,000% over budget
The RPA Solution
• Prototype in 90 days
• From 30-45 days to 5
• Eliminated old technology
assets
Ernst & Young
Emerging Healthcare Company
The Problem
Escalating provider onboarding costs;$500k+ annual opex to $50k
• Expensive FTEs dedicated to
manual data processing
• ~20% failure rate
• Need for exponential increase
in FTE related to onboarding
new customers
• $500k annual opex associated
with these efforts
The RPA Solution
• Opex from $500k to $50k using
2 robots
• Automation platform for future
scale
Emerging healthcare company
Typical uses
Double data
entry
simulates user rekeying of data from one system to another; data entry, copying and
pasting
Rule-based
decision-
making
as long as decision matrices can be documented, then RPA can handle them, making
simple rules-based decisions, based on data or criteria, along the business process and
by exception, sending items for decisions by human workers
Preparation of
reports
e.g. for regulatory authorities; automates the extraction of data to provide accurate and
timely reports
Information
validation
reconciles and cross-references data between different systems to validate and inspect
information and provide compliance and auditing outputs
Straight
through
processing
workflow enabled interactions; automatically enters inputs from source systems into
target systems, from trigger to completion
Virtual system
integration
transfers data between disparate and legacy systems by connecting them at the user
interface level instead of implementing new data infrastructure and APIs
Application
migration
migrates application data, records and history as part of an upgrade or migration
project
Typical uses - IT
Technical debt
management
Minimize or reduce technical debt by bridging gap between systems, preventing
introduction of custom implementations
Product
management
Bridge the gap between IT systems and related portfolio/product management platforms
by enabling the automated updating of both systems
QA Automate quality assurance processes, including regression testing and automating
customer usage scenarios
Data migration Enable automated data migration efforts, especially through systems inaccessible
through traditional mediums, including from spreadsheets or other source data files
ETL Instead of introducing a complex ETL platform (extract, transform, load), enable the
organization to quickly onboard new customers and associated data
Point solution
integration
Enable federation of point solutions (e.g. SaaS) by eliminating complex and costly
integrations with custom APIs through automation
Gap solutions Fill in the gaps with process deficiencies, including simple tasks such as password
resets, synchronization of accounts for SSO, system resets, etc.
Typical uses - Sales
Sales
operations
Minimize manual updates of systems, production of reports, proposals and adherence
to internal sales processes
Demand
management
Fragmented use of marketing/sales automation systems creates opportunities for RPA
to bridge the gap and create a cohesive ecosystem of demand management tools
Revenue
forecasting
Automate the processing and updating of related financial statements for board
presentations, investors or other stakeholders in the financial performance of the
business
Typical uses - Finance
Financial
statements
Enable real-time, daily, weekly or monthly financial reporting along with distribution to
appropriate stakeholders. Eliminate multiple entries into different systems and
automated processing of reports
Reconciliation Automatically reconcile bank accounts, expenses along with appropriate journal entries
Compliance Enable greater compliance through having a completely auditable process run within
an RPA solution as opposed to a manual process
Transforming Industries
“Our ultimate goal is to have thousands of robots…”
- Ernst and Young
”The return per robot is around 3 to
6 times the investment…”
- Western Union
“Robotics is the biggest inflection point of the industry
since global sourcing”
- KPMG
Many of Deutsche Bank’s staff are already
working “like robots” and will be replaced by
actual robots, said John Cryan, Deutsche Bank
Robotics is predicted to automate or eliminate up to 40 percent
of transactional accounting work by 2020
- Accenture
Where RPA Fits in the
Enterprise
What enterprise RPA means
Where it fits with other AI tools
Integration Layer
RPA Platform
AI Platforms Specialist
Digital Workforce
Business Views
• High level views, configurable
to global, regional or system
level
• Transaction performance
• License usage
• Hours delivered
• Configurable Exceptions View
Enterprise Reporting
System Health Views
• High level views, configurable to
global, regional or system level
• Full application stack - status and
health
• CPU utilization against
transaction
• Consolidated Event Log Errors
IT Reporting
Emerging
Technologies to
Watch
• Artificial Intelligence
• Machine Learning
• Block Chain
Emerging
Technologies to Act
On Now
• Automation
• RPA
These technologies are
transforming or disrupting
many industries right now
These technologies will
disrupt our future in many
industries
STRATEGIC EXECUTIONSTRATEGIC PLANNING
GETTING STARTED
StrategyAssessment
BUSINESS ASSESSMENTPROCESS ASSESSMENT
Prototype
PROOF OF CONCEPT
DeploymentRoadmap
INTERNAL HOSTEDVS
CLOUD
RETURN ON INVESTMENT TIME TO ROBOT
How do you typically get
started?
Licensing and Implementation
• Most platform licenses on a “Per Robot”
subscription
– Each Robot costs 15%-30% of an FTE
– Each Robot performs work of 3 to 10 FTEs
– ROI on a per-FTE basis exceeds 50-80%
• Implementation can start small, and grow
– Start with 2-3 processes, 2-3 robots
– POC followed by implementation usually 2-4 months
– Continue to scale across processes and departments
• Hosting
– On-premise and cloud options
– Robot-as-a-Service emerging as the trend
Contact us for more information:
Loren Eckart404-964-3471
leckart@premierlogic
Q&A