aiesec ftu hn 1314 | best ogcdp award
DESCRIPTION
TRANSCRIPT
OutgOING gcdp award _ r&r aPPLICATION
PRESENTED BY OUTGOING EXCHANGE
AIESEC Ftu HANOI 13/14
Session Flow
RECRUITMENT
SERVICE AND QUALITY
MATCHING EFFECTIVENESS
NATIONAL CONTRIBUTION
oGCDP RECRUITMENT
1
Online Channel number of Afs Total
Number of application from
Online Promotion
Facebook 69/91
75/91email 4/91
others 2/91
2
Online Channel number of raises Total
Number of Raises from Online Promotion
Facebook20 raised EPs/69
Afs
21email 1 Raised EP/ 4 Afs
other online channels
0
3
Other channels number of raises Total
Raise from other channels
Poster/ leaflet 3
9Newspaper 1
Class presentation 1
WOM 4
4
Total
Conversion from AF to Raises
23 Raises/ 91 Afs
Growth in oGCDP
17
23
11
17
23
34
0
5
10
15
20
25
30
35
40
2012 2013
Raise Match Realize
Promotion
Standardized Process
Promotion report
Build strong legacy
Promotion
• General Function introduction: https://docs.google.com/file/d/0B1xhmhrABHb2SkJaUzZaekJtSVU/edit
• General Process:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDBob1ZzbFBJRDAxTnRuVDQz
b1FGSXc&usp=drive_web#gid=0
• JD’s insight :https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEcxV2phT3dXNUhsdjhROXdjR
mtnbVE&usp=drive_web#gid=0
• Online promotion_ posting plan:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dHVLR2p4NXlrUHE0NFll
MVdoaUhVaFE&usp=drive_web#gid=0
PROMOTIONOur FB Fanpage
PromotionShowcasing impact:
• Showcasing impact:
SERVICE AND QUALITY
• OPS : 2 events
• link
• CPS : 2 events
• link
• EP LEAD CAMP: 1 events
• link
SERVICE _ OPS
SERVICE _CPS
SERVICE AND QUALITY • Newsletters: Raise:http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=f33b58789a&e=f52be56af4https://www.dropbox.com/lightbox/home
https://docs.google.com/file/d/0B1xhmhrABHb2dUpBMDhIMlo5RHM/edit
Match:http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=bf743ef38e&e=
http://us7.campaign-archive1.com/?u=e7d419214e889a9e0934e6286&id=d36727bb12&e=
http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=d2dec4f147&e=http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=50e6e6ceb5&e=f52be56af4
http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=f47e368f64&e=f52be56af4
http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=30a5b383d2&e=
https://docs.google.com/document/d/1St_QkA5QGlD02poWFKZt7x8dBSS2i5D_MwX6N1qryD0/edit
Realize:https://docs.google.com/file/d/0B1xhmhrABHb2cWFrU1poc24tUWc/edit
SERVICE AND QUALITY
• Net Promoter Score:
- NPS: 46
SERVICE AND QUALITYMANAGEMENT
• EP Service Planning:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEhGZTR0Z0V5MjB0b1JmeDZY
dUdTamc&usp=drive_web#gid=0
• Buddy scoring system: https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDhvaDdIWXdSSkU5N1BGM1J
Hay1wOUE&usp=drive_web#gid=0
Monthly Calling to EPs to check Working effeciency between buddies and EPs
SERVICE AND QUALITYEP COMMUNITY
EP Community
SERVICE AND QUALITYEP Endorsement
• EP Đặng Huyền My:https://docs.google.com/file/d/0B1xhmhrABHb2dkd4ZHFRQ1VB
azQ/edit
• EP Phạm Thị Minh Hạnh: https://docs.google.com/file/d/0B1xhmhrABHb2SXRHYjBGb2VD
LU0/edit
EP RECOGNITION & AWARD
• EP Award night: Link https://www.dropbox.com/sh/wo1rdnbkyywvawo/6qVeK41jQd
SERVICE MANAGEMENT
• EP photo contesthttps://www.dropbox.com/sh/ycknvp0mbe6c3gu/bEoubIRwvy
MATCHING EFFECTIVENESS
From 1/7/2013-31/12/2013
Match/Raise: 17/23 EPs = 75%
The rest EPs get matched in January
TN ENDORSEMENT
Supporting System
VP OGX
OC Project 1 OC Project 2 OC project 3
IR management Customer Customer
Service Management
National Contribution
• Evaluation from MC