Risk. Reinsurance. Human Resources.

Aon HewittTalent, Rewards & Performance

AIIA Survey of Salaries & Remuneration PackagingRemuneration ReportInformation pack 2017

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AIIA survey of Salaries & Remuneration Packaging Remuneration Report 2017This remuneration report was established in 1988 and covers a broad range of technical and non-technical roles.

Results are based on the salaries and benefits information of 41,499 individual employees.

Data is currently contributed by 59 organisations and comprehensive remuneration and benefits tables are published for 327 positions.

Comprehensive remuneration and benefits tables are published for 327 separate positions.

Participants in the March 2017 remuneration report included:

Accenture Australia

CSC Australia

Dimension Data Australia Pty Ltd

Fujitsu Australia Ltd

Hewlett Packard Enterprise

IBM Australia

Singtel Optus Pty Ltd

Telstra Australia

This report is produced on a bi-annual basis in March and August each year.

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Aon Hewitt is calling for subscriptions to join the

leading remuneration report for organisations

in the information and communications

technology sector

327positions from

59 organisations

Data in this report covers

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Why participate in an Aon Hewitt remuneration report?

As an Aon Hewitt remuneration report participant you have access to the very latest market data to ensure informed salary decisions within your organisation.

Along with Aon Hewitt’s high level of client service, your remuneration report subscription includes:

� Online remuneration data through Data Centre that can be filtered according to your needs. With enhanced data visualisation, individual report dashboards and real-time polling and updates, Aon Hewitt’s Data Centre is at the forefront of online remuneration analytics.

� Comprehensive coverage with data on all major elements of the remuneration package; salary, benefits and both short and long-term incentives.

� Historical coverage of actual salary movements, as well as forecasts for the coming year.

� Online access to remuneration reports from the past five years.

� Career level data that provides separate remuneration tables for each job family, which can be used to enhance job matching, or as an alternative source of data for non-standard positions.

� Attendance at remuneration forums, complimentary events that provide a chance to discuss and critically evaluate data findings and market trends and network with industry peers.

� Easy access to relevant economic indicators via Data Centre.

� Invitation to participate in the annual Policy and Practice Report that provides access to quantitative and qualitative information which supports the review and design of total reward programs.

From year to year we see many variations in the way organisations reward their employees. Some positions begin attracting a significantly higher rate of pay whilst others drop, as supply and demand for various skill-sets shift and change. As circumstances change organisations adjust their reward packages to get the most out of limited salary budgets.

Staying informed of market movements is critical to ensure your reward strategies are meeting your business needs whilst minimising costs.

The money spent on a remuneration report subscription can be made back many times over in savings through optimising total reward spend and retaining key talent.

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Job families surveyed

Job family: Senior Executive

General Management

Job family: Field and Technical Support Centre

Contact Centre Technical Support

Field Service Engineering

Repair Centre

Specialised Technical Support

Job family: Infrastructure Support & Engineering

Hardware

Network Engineering

Systems Engineering

Technical Support Engineering

Job family: Research & Development

Lab Management & Support

Research Engineers

Job family: Service Delivery Management

Job family: Technology Consulting

Consultants

General Management

Solutions Architecture

Job family: IT Senior Management

General Management

Job family: IT Applications & Software

.NET Development

Applications Development

Database Administration

Database Engineering

Data warehousing/Business Intelligence

DevOps

Digital/Online

Java/J2EE Development

Mobile Applications

PeopleSoft Development

Quality Assurance

SAP

Software Engineering

SQL/Oracle Development

Systems Analysis

Technical Writing

Test Analysis

Job family: IT Support

Management

Desktop Support

Helpdesk

IT Training

Data Centre Operations

Graduates

Job family: Customer Support/Service

Management

Complaints & Dispute Resolution

Contact Centre Customer Service

Contact Centre Operations

Customer Training

Service Account Management

Workforce Management

Job family: Administration

General Administration

Personal Assistants

Job family: Facilities

Catering/Hospitality

Operations & Facilities

Job family: Finance

Accounts

Commercial

Credit & Collections

Financial Accounting

General Accounting

Internal Audit

Management Accounting

Payroll

Tax Accounting

Treasury

Job family: Human Resources

Generalist

Global Mobility

HRIS & Reporting

Industrial/Employee Relations

Leadership & Organisational Development

Learning & Development

Work Health & Safety

Recruitment

Remuneration & Benefits

Job family: Project Management

Cost/Schedule Control

Project Management

Project Office

Job family: Strategy

Business Intelligence

Digital/Online

Group Strategy

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For detailed descriptions of all positions surveyed, and participating organisations please visit our website: (aonhewitt.com.au/Home/Resources/Reports-and-research/AIIA-Survey-of-Salaries-Rem-Report)

Mergers & Acquisitions

Process Improvement

Job family: Legal, Compliance & Procurement

Compliance

Contracts Administration

Legal

Litigation

Purchasing/Procurement

Quality Assurance

Regulatory Affairs

Job family: Marketing

Brand

Communications

Corporate Affairs

Digital/Online

Generalist

Graphic/Visual Design

Investor Relations

Segment/Channel

Social Media

Sponsorship & Events

Technical/B2B

Job family: Sales

Account Management

Bid Management

Business Development

Channel/Dealer Sales

Contact Centre Sales

Generalist Sales

Inside Sales

Retail Outlet/Store Sales

Sales Operations/Support

Technical Pre-Sales Support

Job family: Product

Market Research & Analytics

Product Management

User Experience Design

Job family: Logistics, Distribution & Supply Chain

Import/Export

Inventory Control

Warehouse & Distribution

Job family: Graduates

Corporate Graduates

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Single Data Capture

Submit your data once per year, at a time that suits you.

At Aon Hewitt, we know submitting remuneration data takes time, especially if you participate in multiple remuneration reports. So to make things easier, we utilise a single data capture document regardless of the survey you subscribe to. We also allow you to elect the time of year to complete your submission*.

� One data submission per year – saving you time

� Flexible data submission dates – select the timeframe that suits you

� Position matching matrices – to make job matching easier

* As most Aon Hewitt reports are participant only, data submission may be required pre-survey release to begin your first subscription.

Data submission The provision on your organisation’s remuneration data is a condition of participation in Aon Hewitt remuneration reports. This ensures the veracity of the data provided in the remuneration report. Our customised data input software Rapid Rem makes submitting remuneration data a simple process.

Aon Hewitt also provides participants the support of a dedicated remuneration analyst, who can assist with submitting your data and interpreting the report results.

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Sample position description

Position title Administration Officer – Level 1 – Entry level Position code 7240 Career level 1 Industry code All

Responsible for Carrying out basic clerical and administration duties under close supervision

Reports to Administration Manager, Accountant, Payroll Supervisor, Logistics Manager, Purchasing Manager, Branch Manager, Human Resources Manager

Supervises No supervisory responsibilities

Main activities � Answering incoming calls � Maintaining and updating files � Posting data � Collecting material � Photocopying � Typing (purchase orders, statistical reports etc) � Operating switchboard, fax machine and related electronic/digital office equipment � Performing messenger duties and/or collections � Ordering stationary and equipment supplies

Key skills � Administration skills � Organisational ability

Internal contacts Staff at all levels

External contacts Suppliers of business equipment, customers and clients

Typical experience Little job related experience. Ability to type 40wpm. Some high school business curriculum desirable

Other commentsThis is an entry level position

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Remuneration data

State No. of Inc’s No. of Org’sNew South Wales 19 5Victoria 18 10Queensland 2 2Western Australia 1 1South Australia 0 0Australian Capital Territory 5 3Tasmania 0 0Northern Territory 0 0

Sub-industry No. of Inc’s No. of Org’sHardware 0 0Software 0 0Services 17 3Systems Integration 4 2Full Service Organisation 24 8

Please refer to Data Centre for statistics on the following:

Position title Administration Officer - Level 1 - Entry Level Position code Aon.ADM.40001.1 Sample size: 45Career level 1 No. of organisations 13

Percentiles

Remuneration Component % Rec Average % of FR 25th 50th 75th

Taxable Base Salary (TBS)* 100% 44,033 91% 38,311 41,809 47,376

Nominal Base Salary (NBS) 100% 44,033 91% 38,311 41,809 47,376

Company superannuation 100% 4,185 9% 3,639 4,060 4,656

Annual leave loading 20% 718 1% 677 712 741

Car allowance 2%

Company car/novated lease

Health insurance

Other benefits /other cash

Total Benefits 100% 4,333 9% 3,639 4,060 4,753

Fixed Remuneration (FR) 100% 48,366 100% 41,950 46,343 52,000

Target incentive 13% 1,922 4% 1,349 1,695 2,503

Target commission

Target Short-term Incentive 13% 1,922 4% 1,349 1,695 2,503

Target Annual Remuneration (TAR) 100% 48,623 101% 41,950 46,799 52,000

Long-term incentive

Target Total Remuneration (TTR) 100% 48,623 101% 41,950 46,799 52,000

Additional Payments

Overtime

On-call/standby allowance

Shift allowance

Total Employment Cost 100% 48,623 101% 41,950 46,799 52,000

Actual Remuneration – for comparison

Actual incentive 2%

Actual commission

Actual ad-hoc bonus

Actual Variable Pay 23%

Actual Annual Remuneration (AAR) 100% 48,384 100% 41,950 46,343 52,000

SAM

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About Aon Hewitt’s Reward practice

Aon Hewitt provides expert advice and innovative solutions to assist organisations with all areas of remuneration management. With a reputation for excellence and integrity, we are the primary source of remuneration information and advice for entire industries, as well as individual organisations of all sizes.

Our clientsOver eight hundred organisations throughout Australasia and across various industry sectors use Aon Hewitt’s products and services, ranging from small to large local firms through to the largest multinationals.

Our peopleAon Hewitt is a team of knowledgeable, experienced, passionate, creative and energetic people who thrive on exceeding client expectations, providing expert advice to organisations, and leading the market in the design and development of innovative remuneration solutions, products, training and technology.

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Our technologyAon Hewitt’s Data Centre is online software designed to provide you with the latest remuneration survey data, trends and insights in a format that is easily customised – anywhere, anytime.

Through Data Centre, you can generate a series of user-friendly and insight-rich reports to help make your data reporting, analysis and presentation processes more streamlined, efficient and cost effective. Data Centre can be accessed online 24 hours a day/seven days a week and report data can be downloaded in your preferred format of either MS Excel or Adobe PDF.

Market trends at a glance

An interactive dashboard provides a snapshot of the market – both economic and remuneration trends – to allow you to quickly gain key statistics to support budget papers, planning and accruals.

Expose opportunities for action

Using data visualisation, data is presented in easily digestible graphs and charts which help users to quickly identify opportunities and highlight areas within your business that may need attention.

Customise data to gain relevant insights

Going beyond merely filtering survey data, Data Centre allows users to combine market filters (such as revenue and industry) along with peer group information to customise the market data to fit with your unique talent pool and business aspirations. Using this data, Data Centre allows users to quickly see how incumbents are placed and consequently highlight any action areas.

Additional features

Data Centre also supports standard essential functions such as:

� Ageing data

� Compa ratio reports

� Custom/combined positions

� Download of position descriptions

� Download of Excel bulk reports

� Download of PDF reports

� Non-standard percentiles.

We pride ourselves on outstanding customer service and our ability to tailor solutions that are aligned to your remuneration needs and contribute to the success of your business.

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Our services

Remuneration consulting services

� Remuneration and benefits strategy design

� Remuneration structures/systems

� Policy development and review

� Job analysis

� Position description writing

� Remuneration benchmarking

� Customised market surveys

� Job pricing

� Performance pay plan design and review

� Salary budget planning and reviewing the remuneration environment

� Salary review assistance

� Remuneration outsourcing

� Employee opinion surveys

� Remuneration mentoring

Executive remuneration services

� Executive benchmarking

� Long and short term incentive design

� Providing remuneration advice and recommendations to Boards of Directors

Survey services

� Industry-specific and general industry salaries and benefits surveys

� Customised salary surveys tailored to individual organisations’ needs

� HR benchmarking and remuneration policy and practice survey reports

� Access to international market data

� Survey forums

Training services

� Public training seminars ranging from a basic introduction to remuneration through to advanced remuneration theory and practice topics

� Customised ‘in-house’ remuneration training, designed to meet specific organisational requirements and conducted on client premises

� Access to comprehensive HR reference manuals

For further information regarding the AIIA Survey of Salaries & Remuneration Packaging Remuneration Report, or to participate, please contact:

Wan Wisani t +61 2 9253 7362 e wan.wisani@aonhewitt.com

Contacts

For further information regarding this remuneration report, please contact Wan Wisani directly: t +61 2 9253 7362 e wan.wisani@aonhewitt.com

SydneyLevel 33, Aon Tower201 Kent StreetSydney NSW 2000t +61 2 9253 7100f +61 2 9253 7006

MelbourneLevel 51, 80 Collins StreetMelbourne Vic 3000t +61 3 9211 3000f +61 3 9211 3511

BrisbaneLevel 2, 175 Eagle StreetBrisbane Qld 4000t +61 7 3223 7400f +61 7 3223 7545

PerthLevel 7, 28 The EsplanadePerth WA 6000t +61 8 6317 4000f +61 8 9322 6890

Part of Aon plc, Aon Hewitt is the global leader in human

resource consulting and outsourcing solutions. Our

services focus on helping organisations mitigate risk in

their workforce and realise the untapped potential of

their employees. We also help individuals maximise their

wealth to enable people to live the life they want.

In Australia, our team of experts partner with your

organisation to develop and deliver people strategies

that achieve positive business outcomes in the areas of:

superannuation and retirement; financial advice; workers’

compensation; work, health and safety; workforce risk

solutions; employee benefits; talent, leadership and

employee engagement; remuneration and incentives; total

rewards; actuarial services; and mergers and acquisitions.

With more than 30,000 professionals in 90

countries, Aon Hewitt makes the world a better

place to work for clients and their employees.

Aon Hewitt is the global talent, retirement and health

solutions business of Aon plc. For more information

on Aon Hewitt, please visit aonhewitt.com.au.

About Aon Hewitt

About Aon Aon plc (NYSE:AON) is a leading global provider of risk management, insurance brokerage and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 72,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative risk and people solutions. For further information on our capabilities and to learn how we empower results for clients, please visit aon.mediaroom.com.

© 2017 Aon Hewitt Limited

Terms and conditionsPlease note: Aon Hewitt is still trading as Hewitt Associates in Australia. Hewitt Associates’ reports of salary and benefits are produced and issued under the following conditions.

Confidential and copyrightHewitt Associates Remuneration Reports are confidential and copyright. Contributors may only use the reports within their own organisations and are not to convey the contents to any third parties. Contributors may not photocopy or reproduce by any other method, the contents of the reports – extra copies may be purchased at nominal extra copy cost rates. Hewitt Associates’ Remuneration Reports are contributor only reports. Contributors are required to supply accurate salaries and benefits data by the due dates which are outlined in our annual planners.

Disclaimer/limitation of liabilityThis Remuneration Report is designed to provide a summary of pay rates as at the date of publication. The report does not purport to be conclusive or to provide specific guidelines. No responsibility can be accepted by Hewitt Associates for loss occasioned to any person acting or refraining from acting as a result of any statement in this publication. This Remuneration Report has been produced using contributors’ data that, to the best of Hewitt Associates’ knowledge, was current and correct at the time of publication. Whilst considerable lengths have been taken to verify all contributors’ data, Hewitt Associates gives no guarantee as to the accuracy or validity of the information contained herein, nor its applicability to any specific circumstances. The Remuneration Report is intended as a guide only and Hewitt Associates will not be liable to any person for any claim or loss as a result of any actual or perceived inaccuracy contained in the report.

Hewitt Associates privacy policyHewitt Associates has had a long–standing commitment to respecting the privacy of the information entrusted to it by clients and others. This commitment has ensured the ongoing success of our business and our clients’ ongoing support of our products and services. Our formal Privacy Policy document explains Hewitt Associates’ commitment to comply with the Privacy Act 1988 (Cth) and how we collect, use, disclose and protect the information we collect from our clients. To view this policy document, please go to our website aonhewitt.com.au for further information. A0283_1126C C2 0816

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