aipam 2013 annual conferenceaipam.net/doc/aipam_presentation_bentley.pdf · catalyst for healthcare...
TRANSCRIPT
ANNUAL CONFERENCE aIPAM 2013
Presented by John Bentley
Catalyst for Healthcare Excellence
Catalyst for Healthcare Excellence
Build immediate rapport with people you come in contact with at work, on the phone, in the community? Know how to approach people and relate to them according to their needs? Work and/or cooperate with people who are different from you? Communicate YOUR message clearly to others? Convince, influence, lead, or direct others? Work cooperatively on a team?
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Daily Success
Catalyst for Healthcare Excellence
Something to Think About???
Success is never owned, it is only
rented and the rent is due every day!
Catalyst for Healthcare Excellence
Don’t Climb Blind!
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Creating Greatness…
Enhances and improves communication between
leaders and teams.
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Catalyst for Healthcare Excellence
Creating Greatness…
Builds problem solving skills for the leader to
encourage the team.
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Catalyst for Healthcare Excellence
Creating Greatness…
Increases engagement of the entire group.
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Paradigms
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The way you perceive, understand, and interpret the surrounding world; a mental map.
Catalyst for Healthcare Excellence
Elect A New World Leader
Candidate A
He associates with crooked politicians, and consults with astrologers. He's had two mistresses. He also chain smokes and drinks up to ten Martinis
a day.
Catalyst for Healthcare Excellence
Candidate B
He was ejected from office twice, sleeps until noon, used opium in college and drinks a large
amounts of whisky every evening.
Elect A New World Leader
Catalyst for Healthcare Excellence
Candidate C
He is a decorated war hero. He's a vegetarian, doesn't smoke, drinks an occasional beer and
hasn't had any extra-marital affairs.
Elect A New World Leader
Catalyst for Healthcare Excellence
Elect A New World Leader
Catalyst for Healthcare Excellence
Please count to yourself
FINISHED FILES ARE THE RE- SULT OF YEARS OF SCIENTIFIC STUDY, COMBINED WITH THE EXPERIENCE OF MANY YEARS OF EXPERTS.
How many times does the letter “F” appear?
F F F F F
F F
F
f
Catalyst for Healthcare Excellence
1000 40
1000 30
1000 20
1000 10
4100
Numbers Activity
Catalyst for Healthcare Excellence
Paradigm Shift
Catalyst for Healthcare Excellence
Something to Think About???
If you want small changes, work on your behavior; if
you want quantum-leap changes, work on your paradigms.
Catalyst for Healthcare Excellence 3
My Motivated Behavior
Catalyst for Healthcare Excellence
Dominance
Strong-willed people who like accepting challenges, taking action, and getting
immediate results.
Catalyst for Healthcare Excellence
Influence
People-oriented…likes participating on teams,
sharing ideas, and energizing and entertaining others..
Catalyst for Healthcare Excellence
Steadiness
Helpful people who like working behind the scenes,
performing in consistent and predictable ways, and
being good listeners..
Catalyst for Healthcare Excellence
Conscientiousness
People who are sticklers for quality and like planning
ahead, employing systematic approaches,
and checking and rechecking for accuracy.
Catalyst for Healthcare Excellence
Behavior
Values Beliefs
Needs
Thinking Feeling
Build Trust
Solve Problems
Facilitate Change
Satisfy Needs
Source: Integro Leadership Institute 4
Catalyst for Healthcare Excellence 1
The Teamwork Puzzle
Catalyst for Healthcare Excellence
Consider This…
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• People have choices.
• We are in a global economy.
• Competitive advantages are fleeting.
• Change happens faster than ever before.
• Tremendous returns on innovation are possible.
• A new kind of leadership is more important than ever before.
• The majority of value comes from knowledge, not raw materials.
Catalyst for Healthcare Excellence
Colors Activity
GREEN RED BLUE GREEN BLACK YELLOW ORANGE RED BLACK BLUE RED GREEN RED BLUE GREEN ORANGE GREEN ORANGE BLACK YELLOW BLACK BLUE RED GREEN BLUE ORANGE BLUE ORANGE
Catalyst for Healthcare Excellence
• One characteristic of the best leader you’ve known
• How did the leader make you feel?
Leadership Characteristics
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Tapping into each person’s… Passion Execution Fulfillment Distinctive Contribution
The Whole Person Paradigm
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Imperative: Vital Urgent Crucial Essential Very Important
The 4 Imperatives of Great Leaders
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People Have Choices
Source: Book 8th habit
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Catalyst for Healthcare Excellence
People vs. Things
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Where are the people on your team? How much of their talent, passion, and commitment are they volunteering?
People Have Choices
Catalyst for Healthcare Excellence
Four Chronic Problems
Occurs due to neglect of the whole person.
Source: Book 8th habit
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Catalyst for Healthcare Excellence
Video Worksheet: Everest
1. How was trust created? How was it enhanced throughout the journey?
2. What was the purpose of the team?
3. What systems did they put in place to ensure success?
4. What talent was unleashed during this climb?
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Catalyst for Healthcare Excellence
What Great Leaders Know and Do
Whole Person Paradigm
People Have Choices
4 Imperatives
Source: Book 8th habit
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Your Big Idea!!!
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Catalyst for Healthcare Excellence
Something to Think About!!!
The moment you admit you cannot know or do everything and that you
need others is the exact moment you can begin abandoning yourself to the
strngths of others. ~ Max DePree
Greatness is not measured by what people in an organization accomplish. It is measured by the opposition they overcome to achieve their goals
~ Dorothy Height