airline questionnaire unit 9

8/12/2019 Airline Questionnaire UNIT 9

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Airline questionnaire

Including today's trip, how many total a ir round trips have yo u made inthe last 12 months for the main purposes indicated below?

1-2 3-5 6-10 11-20

21-40

41-60

60+

Main purpose wasbusiness

Main purpose waspleasure/personal

Please rate the se rvices you received from the reservation agent whenmaking your travel arrangements for this flight.

Don'tKnow/Don't

Recall

Amongthe

Worst

Notas

goodas

Most

Aboutthe

sameas

Most

BetterthanMost

AmongtheBest

Speed in getting throughto Agent

Helpfulness of AgentCourtesy of Reservation

Agent

Accuracy of flightinformation

Accuracy of fareinformation

Please tell us how important each of the following was in making yourdecision to choose (Airline) for today's flight.

Not at allImportant

SomewhatImportant

Very Important

(Airline's) departure and/orarrival time was moreconvenient

(Airline's) flight had fewerstops or better connections

(Airline's) air fare wasbetter



(Airline's) frequent flyerprogram

(Airline's) inflight servicesare better (meals, movies,flight attendants, etc.)

(Airline's) ground servicesare better (ticketing,baggage handling, check-in, etc.)

Personal preference for(Airline)

(Airline) was the only airlinewith seats available

Travel agent/Companytravel departmentrecommendation of (Airline)

Aircraft preference

Please answer Yes, No or Not Sure to the following statements about theair fare (price of ticket) for the t rip you are taking today:

Yes No Not Sure

I was planning this trip tothis destination at this

timeregardless of the fareI was planning this trip onanother airline, butswitched to (Airline)because of the fare

I was planning this trip withno particular airline in mindand selected (Airline)because of the fare

I was planning a trip toanother destination, but

switched to this destinationbecause of the fare

I was planning this trip at alater or earlier time, butchanged my plans to gonow because of the fare

I was planning to drive ortake the bus/train to thisdestination, but decided tofly because of the fare

I was not planning to take

this trip at all, but decidedto go because o f the fare



What is your main purpose in taking this trip? (Please check only one

answer.)Business

Pleasure/Personal

For each of these areas that you used at t he airport today, pleaseindicate how long you waited in l ine, and whether that wait wasacceptable or not.

Didn'tUse

NoWait

0-5min.

6-10

min.

11-20

min.

20+min.

AcceptableWait?

Yes No

Other

Aircraft boarding

Boarding gatecounter

Security check point

Expressbaggage/seat check-in counter

Ticket counter

Curbside baggagecheck

Which of the following phrases best describe the exact nature of thistrip? (Fill in all that apply)

Internal company business (visit regional office, plant or attend a companymeeting)

External company business (sales call, visit customer or vendor)

Official government/military business

Attend industry me eting/trade show

Attend a convention

Accompany family member on business/convention

Other business (not described above)



Incentive tra vel (company-paid pleasure trip)

Visit friends/relatives

Visit resort

Cruise

My trip will (did) include plans to sightsee

My trip will (did) include plans to ski

My trip will (did) include plans to golf/play tennis

Personal affairs (moving; to/from school)

Personal emergency (illness, etc.)

Vacation or other personal reason

Internal Data Structure Error

Amongthe Best

BetterthanMost

Aboutthe

same asMost

Not asgood as

Most

Amongthe

Worst

Overall, how courteous

and helpful were(Airline's)personnel at theairport you just departed?

Did you yourself call to make the arrangements for this flight?Yes

No

If you were particularly dissatisfied with any of (Airline's) procedures atthe airport you just departed, please indicate which area(s).

Curbside baggage check-in

(Airline) ticket counter

Express baggage/Seat check-in counter

Security checkpoint



Self-Employed

Retired

Unemployed

Other

Are you:Male

Female

Are you:Married

Single

Widowed

Divorced

What age g roup are you in?12 - 17

18 - 21

22 - 29

30 - 39

40 - 49

50 - 59

60 - 64

65 & over

Where do you live?



USA

Canada

Mexico

Europe

Orient

South America

Other

If USA, what is your ZIP Code?

airline questionnaire unit 9

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