airport security services for the city of boise aviation

Airport Security Services for the City of Boise – Aviation Department

In Response to: RFP 17-391 – Airport Security Services

August 18, 2017

Presented to:

Missy Morrison Purchasing City of Boise - Boise Airport Presented by: Allison Lukanich Government Services Specialist PNW Allied Universal Security Services Mobile: (916) 943-5228 Email: [email protected] www.AUS.com/gov

mailto:[email protected]

City of Boise - Boise Airport 1

DETAILED INDEX OF THE CONTENTS OF THE PROPOSAL

TABLE OF CONTENTS

Cover Letter And Signature Sheet ................................................................................................ 2

Cover Letter ................................................................................................................................ 2

Office Locations ............................................................................................................................. 4

Primary Contact Information ..................................................................................................... 4

Bid Signature Sheet ....................................................................................................................... 5

Description Of Proposed Services ............................................................................................... 6

Management And Operations Plan ............................................................................................... 8

Work Plan And Manpower Capabilities ........................................................................................ 9

Work Plan And Manpower Capabilities: ................................................................................... 9

What Are Your Firm’s Requirements In Hiring & Terminating Practices & Policies? ..... 11

What Type of Background Infon Does Your Firm Solicit On Potential Employees? What Sources Are Used To Obtain This Information? ...................................................... 12

What Type Of Training Or Certification Do Your Employees Receive?............................ 13

How Will You Provide Coverage From 0430 To 2000 Daily? ................................................. 20

What Method of Supervision Does Your Firm Use to Supervise Employees and How Often is This Method Implemented? ............................................................................................. 20

How Many Local Employees Does Your Firm Have? Are Specific Employees Assigned to A Client Or Are Assignments Rotated? .............................................................................. 21

What Is The Cost Of Service Per Hour, Per Employee? .................................................... 22

Resume of the Company’s Experience ...................................................................................... 23

Reference Sheet ........................................................................................................................... 28

Copy of the Company’s Current Private Security Services License ........................................ 29

Public Agency Clause ................................................................................................................. 30

RFP Clarifications/Exceptions .................................................................................................... 31


COVER LETTER AND SIGNATURE SHEET

Cover Letter

Dear Members of the Evaluation Committee:

Thank you for the opportunity to submit our proposal to provide the City of Boise Aviation Department’s (the Department) Request for Proposal process for Airport Security Services for the Boise Airport (BOI). Universal Protection Service, LLC doing business as Allied Universal Security Services (Allied Universal) has been providing aviation security services for more than 20 years to some of the nation’s busiest and most prestigious airports. As a result, we understand the unique needs of the aviation industry, and make it a priority to partner with airports, airport authorities and airlines of all sizes to provide the best possible solutions for their security programs. Passenger, vendor and staff safety, compliance with TSA security directives, airport security plans and customer service are of the utmost importance to aviation facilities. The visible presence of well-trained, uniformed Allied Universal security professionals provides that sense of security and safety.

What separates Allied Universal from our competitors?

1. Allied Universal secures sixteen (16) large and medium airports complying with Title CFR 49 1542 Airport Security Regulations, nine (9) airport general aviation facilities complying with Title 49 CFR 1550 General Aviation Regulations, and over 30 air cargo with airfield access that are in compliance with Title 49 CFR 1542 regulations, accounting for more than 4,500,000 hours of comprehensive security and screening services per year.

2. Aviation Security Experience – Allied Universal services numerous aviation clients including John F. Kennedy International Airport, LaGuardia Airport, and Rochester International Airport in New York; Newark Liberty International Airport in New Jersey; Jacksonville International Airport, Ft. Lauderdale-Hollywood International Airport, and Miami International Airport in Florida; Dallas Love Field and San Antonio International Airport in Texas; Memphis International Airport in Tennessee; Cincinnati International Airport in Ohio; and John Wayne International Airport in California as well as many others.

3. Aviation-Specific Training – Allied Universal’s School of Aviation Security’s curriculum is designed to match the requirements of BOI, and includes topics such as Fundamentals of Aviation Security and Regulatory Compliance as well as aviation security training videos produced by ANTN Digicast through AAAE.

4. Industry Involvement – Allied Universal actively participates in the American Association of Airport Executives (AAAE), active in the Transportation Security Committee and the General Aviation Security Committee; Airports Council International-North America, active in the Public Safety and Security Committee and the Air Cargo Security Committee; Airports Law Enforcement Agency Network, active as a gold sponsor associate member; and is a long-term member of ASIS International. Our involvement in these associations helps us stay current with changing and emerging regulatory standards of Title 49 CFR Parts 1542 and 1550 to ensure that our clients meet the ever changing aviation security compliance standards.

A cover letter introducing the company and include the name, address and telephone number of corporate headquarters and the local office. The name of the individual who will be the primary contact with the City must be set forth. Include the Proposal Signature sheet.


5. Allied Universal's local management support system ensures you receive the individual attention and service you require. Our local branch manager Kevin Vinson and his staff are in charge of directly supervising your security program locally, while a network of branch offices puts regional management with in-depth knowledge of your market within easy reach.

Allied Universal’s pledge and promise is to provide “World-Class Aviation Security Service”

to the City of Boise-Aviation Department-Boise Airport

On behalf of the Allied Universal team, it would be our privilege to expand our established

partnership with the City to the Aviation Department and augment securing the area’s most critical

aviation transportation facility, Boise Airport.

Sincerely,

Allison Lukanich Tracy Fuller

Government Services Specialist Vice President – Government Services


Office Locations Our office in Boise in relation to Boise Airport…

Corporate Office Regional Support Office Local Office

Eight Tower Bridge 161 Washington St, Suite

600 Conshohocken, PA 19428

Salt Lake City Support

Office 5215 Wiley Post Way, Suite

120 Salt Lake City, UT 84116

Boise District Office 720 Park Blvd, Suite 102

Boise, ID 83712

Primary Contact Information

Allison Lukanich Government Services Specialist | Pacific Northwest

Allied Universal Security Services 720 Park Blvd | Suite 102 | Boise, ID 83712

W: 720.616.4422 | C: 916.943.5228 | E: [email protected]


Bid Signature Sheet


DESCRIPTION OF PROPOSED SERVICES

Allied Universal’s proposed program will fulfil the City of Boise’s

need for manpower assistance to conduct security duties

including: inspecting personal identification and belongings,

vehicles, equipment, supplies, etc. in accordance with the most

current federal security directives and local operating

procedures.

Our duties at the Boise Airport will consist of fulfilling the posts

required by the Department:

Gate Guard Duty

Terminal Inspection Duty

Exit Lane Security

Allied Universal’s management team for Boise Airport’s security program will be led by our Branch Manager for Idaho, Kevin Vinson. Kevin will act as our Project and Transition manager and will have the authority to commit all of Allied Universal’s resources to ensure our success on this contract. Kevin will focus on the daily operations of the airport program utilizing his security management experience and technical knowledge to ensure that all contractual requirements are met and/or exceeded during the life of the contract. Primary responsibilities of the Project Manager include but not limited to the following:

A. Primary interface with BOI and the Aviation

Department,

B. Reporting and Customer Relations/Customer

Satisfaction,

C. Coordination of all Contractual Requirements,

and

D. Overall Quality Management/ Shift Inspections

The branch manager is responsible for exercising leadership, maintaining high morale, directing and inspecting the performance of security personnel assigned to the airport and provide localized supervision for the security officer force ensuring accomplishment of contract requirements and compliance documents. Our managers ensure compliance with post orders, policies, and procedures, with emphasis on safe conduct of operations and courteous treatment of BOI employees, contractors and visitors. Allied Universal’s Branch Manager is based out of our local Boise and will be responsible for working with the security force to achieve training and account delivers while also being available to the airport 24 hours a day, 7 days a week. Allied Universal’s management approach for this contract has been designed to deliver the “Best Value,” cost effective services that are flexible and highly responsive to the Airport’s security contract. Allied Universal understands the criticality of your requirements and has proven to be a qualified contractor capable of providing all management, supervision, manpower, material,

Allied Universal’s Management Team supporting the BOI Contract

Branch Manager Kevin Vinson

Field Supervisor Anthony Sodaro

Trainer Steve Cox

Recruiter Steve Cox

HR/Administration Liz Crosby

Regional Vice President Nick Orlik

Quality Assurance Allison Lukanich

A description of proposed services, in narrative format, with any exhibits or documentation deemed essential.


supplies and equipment to support this effort. Allied Universal has provided comprehensive security services for over fifty-seven years with the sole objective of protecting the people, resources, and property of our customers. Allied Universal will maintain a secure environment for BOI in which visitors, vendors and employees can conduct business with confidence. In addition to Kevin’ Allied Universal can commit to the deliverables of this plan by assuring the City of Boise that Kevin is supported by our support team in our Boise office consisting of recruiting, training, HR, administrative and supervisory support. From a national perspective, our teams will also be supported by our Government Services team, who will also be made available to our partners at BOI to assist with the sharing of best practices and ongoing evolution of your Airport Security Plan – benefitting from our broad partnerships in aviation.

On-siteProgram

Local Support

National Support

Allied Universal's Government Services Division

BranchManager

On-Site Supervisor and Security Officers

Local Boise Support Office


Management and Operations Plan

Management and Administrative Process

Quality Inspections

Inspections help us meet our contracted obligations. Allied Universal inspects security services at client sites on a routine and random basis.

Post Orders Post orders represent the playbook that guides the day-to-day activities of the entire account security team. Post Orders and Standard Operations Procedures Manuals are essential components of our security programs.

Incident Reporting

Accurate incident reporting is essential in emergency situations, especially those cases that might involve police investigations or insurance companies. A regular review of incident reports from security program can also identify any security trends that may indicate a need for adjustments to your program.

Scheduling

Accurate scheduling is a vital component of our effectiveness and client satisfaction. Our local managers utilize our automated scheduling system to provide clients with the most accurate, efficient scheduling available. The system not only plans who will work and when, it also integrates with our training compliance tracking to ensure scheduled security professionals have the necessary training and skills.

When Emergencies Occur…

Emergency Preparedness

Allied Universal will support the BOI contract by working with it to implement meaningful and effective emergency response protocols, and ensuring security professionals and managers at your site are ready to respond. These efforts go above and beyond the robust security professional training initiatives that are central to your overall security program. Measures we implement and coordinate with you may include Inspections; Tabletop Exercises, Drills, along with information and Resources

Emergency Response

The unpredictable nature of a crisis means BOI requires a well-planned response when the worst occurs. Whether it's a storm, a power outage, fire, act of terrorism, or protest, Allied Universal is prepared to respond with the support and leadership you need. From the tragic events of Hurricanes Katrina and Sandy to the Boston Marathon Bombings to annual seasonal storms, we activate the resources of our entire company to serve our clients, employees and others in need of assistance.

Special Events and Extra Coverage Requests

Allied Universal regularly staffs all types of requests and successfully handles thousands each year. In 2016 alone, we provided more than 6 million hours of extra coverage to clients nationwide. With more than 150,000 security professionals and over 180 offices, we have the people, resources, procedures and expertise to effectively deliver on all of the State’s security staffing needs for its security program.


WORK PLAN AND MANPOWER CAPABILITIES

Work Plan and Manpower Capabilities:

It is Allied Universal’s approach to staff this engagement with the following: 6-7 on-site security officers (mix of full/part-time employees) 1 Area Manager to ensure program supervision and contract compliance

Allied Universal’s local office is supported by our team providing recruiting, HR, Training and administrative support. Our local team supports our over 180 officers throughout the treasure valley and will also ensure that members of our flex-officer team and our local manager will have the appropriate airport credentials and training for backfill of positions and expanded coverage needs in addition to your core program.

The vast number of recruiting resources we utilize along with our reputation for being a great place to work directly contributes to the more than one million candidates in our hiring pipeline. A large number of applicants means that we can select the right candidates for your security program. And, we have the resources to identify the most well-suited individuals quickly and efficiently.

To ensure high quality employees that are the right fit and have the right skills for the Departments program, Allied Universal uses an automated, highly customized Applicant Tracking System, Allied Universal|GatewaySM. Our easy-to-use, digital platform features:

Advanced Filtering: Utilizing a smart search feature, managers and recruiters are able to search for candidates by shift preferences, ranking, location and other requirements such as a driver’s license. This feature gives our recruiters an edge in identifying a qualified candidate quicker and allows us to meet your needs faster.

Paperless Processes: Pre-employment forms can be completed and stored within Allied Universal|Gateway, making the process paperless. Electronic signature capability allows for a smoother process and shortens the time from application to hire.

Transparency: Candidates, recruiters and hiring managers can view the status of a position or application at any time during the process. This means that any questions you have about your open positions can be immediately addressed.

Integration: Integration with other Allied Universal systems such as background screening and drug testing, and our careers web site promotes efficiency; ensuring that every step in our extensive screening process is complete and only the best candidates are selected for your location.

One of the true differentiators in our recruiting process is the extra step that we take during the application stage. In addition to completing our standard application information, candidates also answer questions related to their preferences for type of work environment. These preferences correspond with profiles developed by an industrial psychologist, which allow for successful personnel to position matching.

Work plan and manpower capabilities must be outlined.


The Guardian, Protector, Community and Concierge profiles are based on the level of people interaction, physical asset protection and safety awareness that each position requires. At Allied Universal, we are not looking to fill a position with just any candidate. We go the extra mile to dig deeper to find the right person for you. When our employees are well matched to the position requirements, they stay longer in their position, will be better engaged in their day-to-day responsibilities, and provide better service for you. Our ultimate recruiting goal is to find the best qualified candidate for every post. This translates into improved security officer quality and better results for the Authority. Based on our experience in other aviation environments, candidates with a blend of the guardian/protector qualities are most successful in delivering world class airport security programs. Allied Universal only hires 5% of all applicants. Our proven recruitment process allows us to identify the security officers you need, when you need them.

Allied Universal’s selection process begins with recruiting qualified candidates and requiring them to successfully complete a four-tiered assessment process before being considered for an employment opportunity. This comprehensive screening process assures the Airport that its facilities will be staffed with officers who demonstrate the highest standards of employee professionalism, competency, conduct, cleanliness, appearance, and integrity.

Once an applicant is identified through one of our recruiting sources for possible placement at the Authority, he or she undergoes a comprehensive multi-tiered evaluation process to assess qualifications, skills, attitudes and desires. This process ranges from an initial pre-qualification interview to the implementation of a battery of background checks which meet or exceed pre-determined qualifications outlined in the RFQ. This multi-level assessment process has been extremely successful in identifying highly qualified and service-oriented professionals.

All candidates for employment must meet the following pre-qualification criteria:

Requirement

Age Requirement Be a minimum age of 21 years old

Citizenship US Citizenship in the form of a birth certificate, US passport, Certificate of

Naturalization

Education High school diploma or GED

Physical Requirement Must pass a pre-employment physical examination and must be physically fit to perform the scope of services

Drug Test Successfully pass a 5 panel drug test

Background Investigation Must have a clean criminal record

Communication Read, write, and speak fluently in English. Must be able to compose written reports. Must have the ability to use a computer and office and security-related software.

Security Officer License Officers must carry their security officer license while on post.


What are your firm’s requirements in hiring and terminating practices and policies?

Hiring Requirements:

Must be at least 21 years of age or as appropriate to state or contractual obligations.

High school diploma or GED, plus at least one verifiable employment; or at least 5 years of verifiable employment history.

No job related criminal convictions as specified under Allied Universal Guidelines.

Ability to read, write and speak English.

Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.

Able to provide proof of ability to work in the United States.

Ability to perform essential functions of the position with or without reasonable accommodation.

Ability to interact with all levels of Allied Universal employees and the public in a direct, timely and professional manner.

Ability to deal with internal and external customers and to ensure compliance with fair employment practices.

Ability to get along with other employees follows directions, work under stress, add value and continuously improve.

Ability to conform with established procedures and to help identify and solve problems.

Ability to maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing tardiness.

Negative result on pre-employment drug screen.

Successful completion of Allied Universal's Master Security Officer Level 1 Orientation Course exam.

Valid driver's license and clean driving record necessary for some sites/posts.

Terminating Practices and Policies:

Disciplinary action will be taken when Company policies, procedures and work rules are violated. It is the policy of the Company to handle all employee performance deficiencies and misconduct in a consistent, timely and equitable manner, free from emotional overtones or personality differences. Generally, this policy is to be enforced by use of progressive discipline. There are four levels of action in the progressive discipline process, as follows:

Verbal Warning

First Written Warning

Final Written Warning

Termination These steps will generally be used in a progressive manner consistent with the severity of the policy violation and/or performance problem. However, the Company reserves the right to skip any step, in whole or in part, and move immediately to any further step, including termination after suspension and investigation, as it deems necessary. Consequently, no employee may rely on these guidelines as “promises” or “agreements” by the Company to impose the discipline contained in the guidelines in any situation or prior to termination. Allied Universal reserves the right to terminate employees “at will”, with or without cause, at any time, for any reason.


What type of background information does your firm solicit on potential employees? What sources are used to obtain this information?

The following table describes in more detail the steps Allied Universal takes to ensure security officers assigned to BOI meet all minimum and pre-screening requirements.

Application Review & Assessment

Careful analysis focuses on employment history and stability, and on experience/qualifications specific to the job opening.

Interviews The initial in-person interview assesses punctuality and appearance and clarifies points of the candidate’s application. Multiple interviews may be conducted, and candidates progressing beyond this level will attend our orientation program.

Education and Employment

Verification (Reference Checks)

Allied Universal verifies high school diplomas, GED certificates or highest degrees obtained, and a minimum of one previous employer (when applicable); including military DD214.

Electronic I-9 and E-Verify

Employment verification must be completed for all Allied Universal employees to present proof of citizenship or authorized alien status. All potential employees are processed through E-Verify, the government’s employment eligibility system, as well

Management Testing

Management testing may involve the Thomas Personal Profile Analysis, The Kenexa Manager assessment or The Kenexa Leadership assessment, depending on the position. These help assess candidates’ management abilities, drive, maturity and people skills, and evaluate whether they are a good fit.

Social Security Checks

As an additional measure of precaution, we run Social Security checks on each candidate to verify identity and history of addresses. The latter is used to assure all associated addresses are considered when determining states and countries to be included in the criminal background check process.

Criminal Background Checks

Prior to being hired, each employee undergoes a comprehensive criminal records check. Where required, fingerprints are taken and submitted to the appropriate law enforcement agency for a detailed background investigation. Statewide criminal checks are also conducted when required. Allied Universal will only hire individuals who are suitable for employment in the positions for which they are being hired and who are eligible to hold a security guard license where required by state law.

Pre-employment Drug Testing

All Allied Universal candidates undergo a five-panel drug test prior to hire to screen, at minimum, for marijuana, cocaine, amphetamines, morphine and PCP. Preferred five-panel testing is on-site oral fluid (depending on state and contractual requirements). In states that do not allow on-site testing, we offer Intercept, an oral fluid device administered on-site with the results conducted by the lab. On-site ten-panel tests, off-site five-panel or ten-panel tests, hair follicle and alcohol testing are available at an additional charge.

Motor Vehicle Report Officers designated to drive a vehicle are subject to Motor Vehicle Report checks and on-site training before they can operate a vehicle

Security Officer Integrity/Honesty

Testing

Allied Universal offers the Reid Test for security officer integrity/honesty testing. This selection assessment tool evaluates attitudes and behaviors associated with high levels of integrity and productive work habits. Allied Universal offers a discounted rate through a commercial arrangement.


As a standard, Allied Universal officers are screened upon hire and/or during transfer to a new client location. Allied Universal utilizes our background screening provider , Sterling- a nationally recognized provider of pre-employment screening service

What type of training or certification do your employees receive?

Allied Universal’s training methodology involves unifying a core academy program and a comprehensive Practical Application Training and testing process with an ongoing development curriculum to ensure that each employee is given the skills and capabilities to succeed within our company. Allied Universal’s philosophy in developing and deploying the capabilities of our personnel in a service model is centered on learning not training. As a learning organization, Allied Universal is committed to error-free and value-added performance at every service interaction and at every level of our organization. The measure of our success in receiving consistently high customer satisfaction scores is rooted in our robust and multi-tiered employee development programming. Nationally and locally, Allied Universal offers a host of basic, intermediate and advanced security and customer service programs. These programs are available to all Allied Universal employees at no cost and are facilitated by qualified, full-time Allied Universal training managers. Allied Universal’s training curriculum for security officers is based heavily on classroom interaction and a practical application of legal, security methods and asset protection principles. Our customer-orientation toward learning provides a blend of technical skill training with a special emphasis on communications and conflict resolution skills. Allied Universal is well aware of the liability risks associated with deploying an officer who is ill-equipped and unprepared to fulfill his or her important security responsibilities. We place special emphasis in requiring each officer to attend a comprehensive training program prior to being deployed to any client account. The program is taught by an Allied Universal-certified training professional who is dedicated full-time to the design and delivery of dynamic and comprehensive training programs at the local level. Allied Universal’s training process not only ensures our officers have an opportunity to succeed in their assignment, but also significantly lowers the potential for liability and its related expense to Allied Universal and our clients. Allied Universal is the training leader in the security industry. The result of Allied Universal’s commitment to the professional development of our security staff is apparent in the recognition we have received. Allied Universal was named as one of Training magazine’s Top 125 for seven consecutive years and we were the first security company awarded Training Magazine’s prestigious Top 125 Award for excellence in training. In addition, Allied Universal has won other awards such as the Chief Learning Officer magazine LearningElite Award, the American Society for Training and Development (ASTD) BEST Award and Excellence in Practice Award, the University Corporate University Xchange Award for Excellence and Innovation and the Brandon Hall Research Award for Best Integration of Learning & Talent Management. These recognitions are unparalleled in the security industry and the general business community.

Submit a copy of training certification materials. Reference to training in minimizing confrontational situations is of particular concern to the City.


All security personnel assigned to the Airport will complete the following minimum training to include but not be limited to:

City mandated security officer training courses

Airport SIDA badge training

On-the-job training at specific Authority posts and at least a minimum of 16 hours prior of assignment

to the Airport Security posts

Training as required by federal rules including training as it is integrated into BOI’s access rules and

procedures

Successful completion of training will be documented by written examination, of which a copy will be provided to the Airport.

Methods of Training

Better-trained security officers and managers not only help minimize risk and maximize safety, but ultimately provide a higher return on your investment. Allied Universal offers a variety of training options to ensure your security team has access to the information they need, when and how they need it.

eLearning: Security officers and managers can complete training at a time and place that’s convenient for them. The Allied Universal|EDGE® [Educate, Develop, Grow and Engage] is our proprietary online learning and development system. On-demand modules and knowledge retention testing prepares employees for future responsibilities and career opportunities. There are more than 1,000 assets including courses, videos, webinars and modules available through our Learning Management System. More than 2,000,000 courses have been completed since 2009.

Instructor-Led: Employees benefit from hands-on instruction in traditional classroom and group settings where questions can be addressed and testing conducted.

On-the-job Training: Site-specific and customized training is conducted at your location. A customized checklist is entered into our online employee database to ensure compliance with security officer training requirements. Security officers at your site will be oriented and trained on what is most important to you.

Scenario-based Learning: Employees are trained on real life situations that happen in the learner’s environment. This teaches security officers how to react and make decisions when certain scenarios arise.

mLearning: Short bursts of online learning suitable for an iPad are used as needed for refresher courses on topics such as fire safety, ethics and client experience. Mobile learning includes an extensive library of videos and podcasts on relevant topics.

After each training program is delivered:

Knowledge is tested to ensure security officer comprehension. Skills learned are applied. You have peace of mind knowing that security officers are well-trained and prepared to exceed

your expectations.

Compliance Tracking With Allied Universal as your security provider, security officers will be properly trained and training will be documented and available for review. Compliance tracking through the Allied Universal|EDGE allows training completion to be accurately recorded and reported. accessAllied UniversalSM includes a compliance module that captures training records and is accessible to you in real time by smartphones or computers. These systems enable trainers and managers to track security officer


progress through initial, specialty and refresher training, verify compliance, and discuss training status with you at any time. The compliance tracker monitors and enforces requirements by service location and post, as well as any state or local regulations. This ensures the employees assigned to you always meet your requirements.

Pre-Assignment Training

Master Security

Officer I Training

Allied Universal’s Master Security Officer I Training Program serves as the final stage of our selection process. This course is designed to provide our security officers with a well-rounded foundation of the technical and communicative skills required to succeed as service-oriented security professionals. Officers are required to complete a minimum of 16 hours of pre-employment training. The course design encourages substantial class participation through numerous interactive activities. Topics focus on the technical aspects of security officer duties while addressing the communication skills and attitudinal requirements to win a customer for life. At the completion of the course, a 100-question examination is administered. All attendees must achieve a passing score of 80 prior to being selected as an Allied Universal employee.

BOI-Specific

Training

In order to ensure every officer assigned to BOI is familiar with the facility, each security professional will receive BOI-specific training that will include:

Knowledge of and familiarization of BOI

Screening for prohibited items in accordance with the ASP

SIDA Training and Individual Badge Holder Responsibilities

BOI job tasks assigned to the individual, including a working knowledge

of screening equipment required to perform the job in a first-class

manner

BOI-approved procedures used by Allied Universal in the event of

problems

Allied Universal

Aviation Security

Officer Training

Aviation Security Fundaments- This course is designed to give new officers a basic understanding of the challenges related to providing security in airport operations. Topics include:

Overview of Airport Security

Defining 49 CFR 1542 and the security officers role

AOA Operations Overview & Definitions

Overview of Secured Identification Display Areas

Equipment Familiarization

Crisis Communications Plan

Accident/Incident Investigation and Reporting

Evacuations

Customer Service Our Customer Service training is designed to ensure that our officers provide outstanding assistance to both internal and external customers. Topics include:


How to identify your internal and external customers and their

expectations

The importance of "perception" and "presentation"

Telephone skills

How to effectively handle customer complaints

Resolving conflicts

Annual Refresher

Training

Anti-terrorism awareness

Behavioral recognition

Managing aggressive behavior

Customer service

Monthly Recurrent

Training

Policies and procedures

Report writing

Customer service

Airport Security (new/modified

DHS/TSA regulations)

Safety programs

MSO I Practical Applications MSO I Practical Applications on-the-job training is the second part of our Master Security Officer program and is site-specific and customized according to the complexity of your authority. The Practical Applications Checklist is entered into our online database providing a checkpoint for this important training. Allied Universal professionals who understand your specific requirements train security officers on a wide range of topics including:

Access Control Bomb Threats Electrical Emergencies Emergency Contacts Equipment Removal Procedures Fire Alarm Response ID Checks Key Control Mechanical Emergencies Media Relations Medical Emergencies Opening and Closing Procedures

Parking and Enforcement Parking Lot Security Patrol Techniques Post Responsibilities Report Writing Terrorism Awareness Use of Telephones Vehicle Assistance Water Leaks Weather Emergencies

Annual and recurrent training will be provided to all security personnel. The training will foster the

development of a cohesive team to carry out the required services in a first-class professional

manner. Our training process culminates with Quality Assurance evaluations to determine the

true effectiveness of the training as evidenced by trainee feedback and on-the-job performance.

Program evaluations also include an evaluation of instructors and training materials.

Drills and Exercises

Allied Universal’s security forces assigned to aviation facilities conduct regular drills in conjunction with Airport Security, Airport Police and other first responders. Drills include but are not limited to vehicle searches, contraband, security breaches, elevated threat levels, suspicious persons, suspicious packages, and all other aspects of the ASP. Drills are documented, detailing the dates, times, locations, employees involved, a narrative of the events, a summary of the drill, and lessons learned. Post orders and training are adjusted based on the outcome of the drills.


A security presence is important, but a motivated, directed security presence with a purpose, assignment and goals is effective and critical to your organization. Practical Application training and post orders define the role of your security officers, develop a team prepared just for you, and help guide your security program. Vehicle Operation Driver and Specialized Patrol Vehicle training are each two-part, four-hour courses designed for security officers who will drive an Allied Universal- or client-owned vehicle while on duty. Courses are conducted by an Allied Universal trainer, and are also available online. Each student receives a booklet containing all the presentation materials and sample forms. The different type of vehicle trainings offered and their curriculum include:

Driver/Vehicle Policy Rules on Vehicle Operations Patrol Driving Accident Reporting Vehicle Inspection Checklist Vehicle Trip Log Accident Reporting Procedures Driver Training Practical Application Checklist

The second part of vehicle training occurs at the worksite, with the actual patrol vehicle. Checklists guide the student and the trainer through the safe operation of the patrol vehicle, using the actual patrol routes. Well-trained vehicle operators are both safe and effective, and set the expectation for safe practices for others at your location.


Safety Training Safety training is of paramount importance to Allied Universal. We monitor emerging safety topics

and introduce them into our evolving training programs. If you have a specific need that requires

safety training, we can address it with well-prepared security officers.

Fire Safety Officer

Detecting and preventing fires

Classes of fire Reacting to fires Fire extinguishers Avoiding injuries Hazardous

materials

Safety Officer Specialist

Injury & Illness Prevention Management Commitment

and Safety Regulations Incident Reporting and

Investigation Job Safety Analysis (JSA) Hazard Communication OSHA Inspections

Workplace Violence Prevention

Overview Warning Signs Prevention Bullying Domestic Partner Violence Active Shooter Regaining Your Ground Workplace Violence

Prevention

Safety and security work hand-in-hand and a range of safety training means our security officers can champion safety initiatives for your, helping to ensure a safety conscious work environment. AIRPORT SECURITY OFFICER TRAINING Allied Universal understands that robust training requirements for security personnel are critical to the successful execution of the Airport Security Plan. These rigorous requirements for the Contractor, combined with thorough audit capability, are something we fully understand and excel at implementing. Our award-winning and nationally recognized training programs for Security Officers, Supervisors and Managers form the basis for the training we will provide for this project. This training includes our Airport Security Officer training which was developed based on the feedback of our airport clients to meet the unique environment of aviation security. Excerpts of the course content are as follows:

DESCRIPTION

Airport Security Basics - This course is designed to give new officers a basic understanding of the challenges related to providing security in airport operations. Topics include:

Overview of Airport Security

Defining 49 CFR 1542 and the security officers role AOA Operations Overview & Definitions Overview of Secured Identification Display Areas Equipment Familiarization Crisis Communications Plan Accident/Incident Investigation and Reporting Evacuations

Customer Service - Our Customer Service training is designed to ensure that our officers provide outstanding assistance to both internal and external customers. Topics include:

How to identify your internal and external customers and their expectations The importance of "perception" and "presentation" Telephone skills Tips for delighting customers How to effectively handle customer complaints Resolving conflicts

Effective Patrolling Techniques - Since many environments are decentralized and comprised of several buildings, it is important that our officers know how to effectively and efficiently patrol. This section covers tips and techniques for conducting thorough and comprehensive patrols.

Resolving conflicts Static patrols Foot patrols Vehicle patrols Using senses


DESCRIPTION

Emergency Preparedness - This training was designed to give security officers the basic knowledge necessary to effectively manage most emergency situations. The curriculum covers a wide variety of important topics, including:

Terrorism Natural disasters Communication or lack of Recovery Emotional reactions to disasters Evacuation procedures Communicating evacuation orders Maintaining evacuation routes Hazmat Specific emergency considerations Homeland Security Crime scenes Accommodating occupants with special needs Laminated cheat sheet hand-outs

Report Writing - This training covers the importance of proper report writing. Including the six key points in

any report - who, what, when, where, why and how. When to write a report When in doubt, write it out Quotes and statements What to include Distribution Follow up Officer Daily Activity Reports/Logs Accident/Injury Reports Use of Force Reports

Communication - This training covers the proper use of radios and cell phones. Includes advanced concepts of verbal communication to provide the most effective communication.

Call signs 10 codes and signal codes Specialized codes, fire rescue, law enforcement, etc. Incorporating the client, maintenance, facilities personnel

Patrol and communication Dispatch Radio checks Maintenance of equipment Explanation direction for use of a repeater or air time Laminated cheat sheets, quick reference cards

This airport training program is very extensive and a true differentiator for Allied Universal in the aviation market and a great addition to our current training programs. DEALING WITH AGGRSSIVE BEHAVIOR OVERVIEW (PART OF OUR INITIAL OFFICER TRAINING) This training program has demonstrated success in resolving interpersonal conflicts and reducing the incidences of violence. OVERVIEW: The Dealing With Aggressive Behavior course is an training program that teaches individuals how to recognize, reduce, and manage violent and aggressive behavior. The stated objectives of the course are:

Teach principles, techniques, and skills used to recognize, reduce, and manage anxious, aggressive, and violent behavior.

Provide effective and compassionate methods of dealing with anxious or aggressive people.

Gain personal empowerment through increased confidence and skills used during threatening situations.

Minimize potential for injury to you, bystanders, and the aggressor(s).

Reduce fear in stressful circumstances by increasing the ability to successfully react.

Reduce liability risk for inadequate, unnecessary or improper force used to control aggressive and violent behavior.


How will you provide coverage from 0430 to 2000 daily?

Allied Universal is anticipating the retention of members of the incumbent security team mixed with new hires and flex officers assigned by Allied Universal. Allied Universal will staff the posts at BOI as follows (in accordance to the standards set in the RFP and issued addendum):

Gate Guard: Allied Universal shall staff 1 security professional at the security gate, but will supply more (as needed) at the request of the airport and at peak times.

Terminal Inspection: Generally, Allied Universal will staff more than one security professional to gate guard and vendor inspection needs, especially during peak times

Exit Lane Security: Allied Universal will provide 1 security professional to staff this post unless requirements of the airport change based on varying factors.

What method of supervision does your firm use to supervise employees and how often is this method implemented?

An effective, dedicated support system means the difference between success and failure. For over half a century, Allied Universal has assured its clients that they can always count on the appropriate number of management and supervisory staff to maintain a stable security environment at their site. Our approach combines the local responsiveness and attention of a strong regional presence, with an extensive national support system. This extensive management support system is one reason why Allied Universal enjoys so many long-term client relationships—some lasting more than 20 years—including clients such as the State of Idaho and the City of Boise. The Allied Universal management model will benefit the Boise Airport by ensuring a robust local support structure to execute deliverables in a timely fashion, by providing dedicated professional resources specializing in the core competencies of our Security Services organization. Allied Universal is committed to having our Area Manager, Kevin Vinson meet with Officers on a regular basis (at least weekly) to ensure that the Officers are being supervised at both a site and district level. Kevin will regularly be inspecting Officer Appearance, retention of training deliverables and will also be utilizing this time to mentor your Security Officers to ensure they are beginning a “security career”, rather than just holding a job. These visits will take place during both first and second shifts, as well as weekends to ensure that the quality of your security program remains at the same high level on weekends and evenings as it does on weekdays. Each level of management and supervision has minimum client contact requirements as part of our “client intimacy standards.” The Boise Airport can expect at a minimum the following interactions with Allied Universal’s management team:

Our Branch Manager, Kevin, will directly manage the Boise Airport Account, and will be available to the City 24 hours a day, 7 days week.

Kevin Vinson will meet with City officials at least once a month.

Boise’s Regional Vice President, Nick Orlik, will meet with County officials at least quarterly and will chair the Quarterly Contract and Quality Performance reviews


How many local employees does your firm have? Are specific employees assigned to a client or are assignments rotated?

As of March, 2017, Allied Universal currently employs over 192 people out of our Boise office. Our employees are assigned to client sites locally and we also maintain a team of “Flex-Officers” to ensure that call-offs and scheduled time off are covered by individuals that have been previously qualified and trained at our client sites. Our proposed staffing plan for the Boise Airport will allow for rotation of your “Core Officers” to cover in absence of the regularly scheduled Officer. This will ensure that the coverage will be in accordance to the policies and regulations set in place by the FAA and the Boise Airport.

Allied Universal’s extensive experience in providing security services to similar facilities with thousands of employees and visitors includes partnerships and relationships with those who share the same vision and values as Allied Universal, including Idaho Department of Labor, Idaho Department of Health and Welfare, The Idaho State Capitol Complex, the Zoo Boise in the Julia Davis Park, the Boise Library, the Mexican Consulate in

Boise. Our presence in the city of Boise, Ada county and State of Idaho (as their current security partners) is a testament to our commitment to the Treasure Valley. We look forward to extending our partnerships

with the City of Boise to this critical infrastructure engagement at the airport!


What is the cost of service per hour, per employee?

Allied Universal’s hourly billing rates DO NOT vary by the time of shift. Our hourly rate will cover all current shifts as well as growth of the security program regardless of the shift. CURRENT COVERAGE SCHEDULE: NEXT TIER DISCOUNT: BILLING RATES AT 336 HOURS PER WEEK OF COVERAGE

Notes to Pricing:

In the event that the City of Boise requires additional hours of the Security Services set forth

above (“Additional Hours”), the City shall provide at least seventy-two (72) hours notice to

Contractor. In the event that less than seventy-two (72) hours notice is given, such Additional

Hours will be billed at the Holiday/OT Rate set forth above. The Overtime Rate for such

Additional Hours will continue to apply until the Agreement is amended in writing to provide for

the increase in base hours. Allied Universal will ONLY charge an OT bill rate for situations in

which additional coverage needs of the airport place the officer posted in an overtime status

(above 40 hours in a weekly period).

Allied Universal’s pricing is based on the costs provided to us regarding support space,

employee parking and background check/badging costs. Due to the size of the program, any

increase of these costs would amount to a severe burden to Allied Universal and will require a

formal increase request.

Observed Holidays: Allied Universal will bill the above hourly “Holiday / OT” bill rates for staffed coverage for the below holidays (understanding that staffing levels may be adjusted for holidays):

o New Year’s Day o Memorial Day o Independence Day o Labor Day o Thanksgiving Day o Christmas Day

Position Bill Rate

Holiday / OT Bill Rate

Security Officer $18.00 $27.00

Position Bill Rate

Holiday / OT Bill Rate

Security Officer $17.44 $26.16

Does this hourly rate vary according to time of the shift? Submit a schedule of options that correlates cost per hour versus hours of service provided. (Ex. 1,000 hours of service cost ‘x’ amount of dollars per hour.)


Resume of the Company’s Experience

Airport Experience – Allied Universal services numerous clients with similar requirements

including JFK International Airport, Newark Liberty International Airport, LaGuardia Airport,

Orlando International Airport, Ft. Lauderdale-Hollywood International Airport, Miami

International Airport, San Antonio International Airport, and Dallas Love Field Airport.

Airport-Specific Training – Allied Universal’s School of Aviation Security’s curriculum is

designed to match the requirements of the Authority, and includes topics such as Defining 49

CFR 1542 and the security officers role, AOA Operations Overview & Definitions, Overview

of Secured Identification Display Areas and TSA regulations.

Industry Involvement – Allied Universal is proud to be an active member of

the American Association of Airport Executives (AAAE), Airport Council

International – North America (ACI-NA), and the Airport Law

Enforcement Agency Network (ALEAN), participating in ACI-NA’s Public

Safety and Security and Air Cargo Security Committees and AAAE’s

Transportation Security and General Aviation Security Committees.

Most security service providers in the industry either support aviation-specific associations

(therefore missing important advances across the larger security community) or participate in

general security associations (missing important regulatory and security changes specific to the

aviation community). We support and participate in the largest security associations in the country

including aviation as well as the leading security organizations. Our participation in committees

and groups around the aviation industry allows the City of Boise to gain more than just a security

partner locally- it opens the door to training standards and best practices from other airports and

in the aviation industry. Allied Universal actively participates in the following association and

committees:

In addition, the Company is a long-term member the leading industry security associations

including:

American Society for Industrial Security (ASIS)

NASCO (National Association of Security Companies)

International Association of Chiefs of Police

National Sheriff’s Association

Allied Universal goes beyond just participating in industry, taking an active leadership role by

sitting on the ASIS International Board, serving in leadership roles in local ASIS chapters,

presenting best practices during industry meetings, moderating speaker panels, as well as serving

on numerous aviation security focused committees and other industry engagements. Through

our involvement with ACI’s Public Safety and Security Committee, Allied Universal receives timely

security related briefings that are immediately disseminated to our airport project managers for

discussion with their respective airport security managers. Recent distribution of Committee

A resume of the company’s experience in related clients and services, to include name, address and telephone number, and e-mail address of client references who may be contacted. Only clients in the last twenty-four (24) months should be included.


Briefings that have potential to impact our security programs include: TSA Insider Threat IC, DHS

Updated See Something Say Something Video, TSA Issues Active Shooter Recommendations.

National Aviation Council of Operational Excellence

AUS’s National Aviation Council of Operational Excellence was created to develop and standardize aviation industry “security best practices” to be shared across our aviation client base. This advisory council enables our clients and managers to exchange ideas, best practices and developments in the industry in a collaborative forum. Our security professionals and supervisors have access to our company SharePoint portal as a means to research and share across the company and country. BOI will have access to AUS’s council of aviation project managers nationwide. In addition, AUS has invested in the American Association of Airport Executives professional development and certification programs for our managers involved in the aviation industry due to the unique environment of aviation security. The Airport Certified Employee (ACE) programs provide public-use airport and military personnel, along with others involved in the airport industry, a thorough and up-to-date certification in five disciplines, including:

Security – The ACE Security program is designed to establish a general knowledge base for airport professionals working in the fluid security environment. The program is an extensive curriculum based on 49 Code of Federal Regulations (CFR) – 1500 Series: TSA Regulations and the ICAO Annex 17. The Course not only meets the TSA 1542.3 requirements for Airport Security Coordinators (ASC) and alternate ASC’s, but also builds upon the existing working security knowledge of aviation professionals.

AUS has 20 active security professionals involved in the management of our aviation programs who have achieved the Airport Certified Employee (ACE) in Security designation. AUS has developed additional training aides used by our employees for the ACE Security designation and has a 94% success rate for achieving the ACE Security designation.

Airport Trusted Agent – The ACE Airport Trusted Agent program is designed to establish a general knowledge base for airport professionals working in the airport Credentialing Office. The curriculum provides important history that helps a Trusted Agent better understand the security platform from which they now are required to work. The course focuses on understanding the complexities that have been continuously added to the requirements for vetting, issuing, tracking and auditing airport credentials and is based on Title 49 Code of Federal Regulations– 1542 series, and TSA Security Directives.

AUS has 2 employees involved in the management of our aviation programs who have

achieved the Airport Certified Employee (ACE) as Airport Trust Agents certification


Allied Universal prides itself on delivering a customized security program to its clients – one that shares Best Practices from other clients with similar requirements, but addresses each client’s unique service needs, and specifically the following items:

Superior Officer Quality. Although our first goal is to retain as many qualified security officers

currently on the Authority’s contract, Allied Universal enjoys an exceptional recruiting base,

and we are very selective with the type of person who wears the Allied Universal uniform. Our

current selection rate is 1 out of every 25 applicants.

Site-Specific Training. Allied Universal has an industry-focused training program with a

curriculum specifically focused on airport security.

Supervision and Management. One of the most critical components of a successful security

design is effective and sufficient supervision.

Quality Assurance and Corrective Measures. No security company is perfect, but Allied

Universal’s Quality Assurance approach is to provide world-class service that gets even better

with each passing day! Allied Universal proactively inspects its officers and service delivery

and proactively seeks client input to make Continuous Service Improvement a reality. We

operate with an “expect what you inspect” mindset.


Emergency Support/Contingency Staff. No other security company can compare to Allied

Universal’s depth of resources in the Southeast. When the Authority has needs that require

immediate action, Allied Universal has the ability to respond with qualified, licensed personnel.

Transition. Allied Universal does it right. Allied Universal performs hundreds of transitions

each year – many of them for sizeable clients. Our Transition Plan is meticulously detailed to

ensure that nothing is missed and the process is seamless for our clients.

To provide the Department of Aviation with an additional level of confidence in Allied Universal’s

aviation experience, we have provided a few program summaries of current aviation

engagements below in addition to our requested reference sheet

FT. LAUDERDALE/HOLLYWOOD INTERNATIONAL AIRPORT & NORTH PERRY AIRPORT

Time Period 2011 to 2020

Scope of Services

Allied Universal provides continuous, comprehensive security services to the Ft. Lauderdale/Hollywood International Airport. Responsibilities include:

Site Access control to include gate controlled ingress and egress, only allowing access to authorized individuals

Supervise and ensure compliance with customer and federal rules and regulations regarding identification of personnel and vehicles accessing the Air Operations Area or other restricted and secured areas

Screen and log persons and/or vehicles accessing restricted areas, conducting vehicle inspections as required

Observe and report suspicious activity and behavior

Enforce rules and regulations of customer and regulatory entities

Provide surge/emergency support based on changes in threat levels or special/emergency events

Call for local law enforcement and/or State Police and other assistance as needed;

Maintain appropriate documentation necessary for the security operations, including but not limited to: Tour (shift) logs, Incident Reports, and Other documentation

North Perry Airport. Allied Universal provides general aviation airport and airfield security services at North Perry

Airport including: vehicle patrol; nighttime perimeter patrol; runway and interior patrols; aircraft security for

approximately 350 General Aviation aircraft; nighttime aircraft landing and takeoff log entries; runway incursions

entries as well as building and security gate checks. North Perry General Aviation Airport airfield system consists of

four runways; the longest is 3,350 feet with two of the runways that are lighted for 24 hour operation.

City of San Antonio Department of Aviation, San Antonio International Airport


Type of Organization Category I Airport

Scope of Services

Allied Universal Access Control Officers and Supervisors monitor various access points to the secured areas, including but not limited to, Security Identification Display Area (SIDA), sterile areas, and other designated areas of SAT; conduct inspections; coordinate entry with Aviation Department and other agencies; and escort visitors within the secured area, SIDA, and sterile areas. Services include: Access monitoring at terminal exit lanes from the time the TSA ceases its checkpoint operations until the concourses are closed, allowing only authorized personnel entry. Access monitoring at terminal entry lanes, maintaining proper passenger flow, provide directions, and perform other duties as necessary. Inspection services at vehicle entry gate, allowing only authorized personnel entry. Escorting services at the Federal Inspection Station.


City of San Antonio Department of Aviation, San Antonio International Airport Allied Universal officers enforce the federal regulations concerning the prevention and detection of unauthorized access and the prevention of the introduction or carriage of any unauthorized weapon, explosive, incendiary, or other prohibited items into the secured area, SIDA, or sterile areas of SAT. In addition, officers prohibit non-badged persons within secured area, SIDA, and sterile area unless escorted by a badged person with escort authority.

Dallas Love Field


Dallas Love Field

Scope of Services

Allied Universal Security provides armed and unarmed security at 29 County facilities performing patrol services, managing access control, critical infrastructure monitoring such as: Miami International Airport, general government buildings, the water treatment plants, election headquarters and Office of Emergency Management. Our operations are under the direction of two dedicated ABSS Project Managers and are supported by 12 shift supervisors and our Dispatch Center. At Love Field, Allied Universal officers secure the vehicle and pedestrian access gates, employee parking areas, exit lanes and conduct patrols inside the terminals as well as routine patrols of airport perimeter fence and random employee and vendor inspections. Allied Universal also provides additional security officers to assist with special projects occurring at the Airport. These special projects include, but are not limited to: airfield construction, planned events and temporary posts to meet TSA guidelines or mandates. At Love Field our responsibilities include:

Monitor and inspect persons, items and vehicles at four vehicle only SIDA entrance gates. Monitor and inspect all pedestrian traffic at the main SIDA employee entrance. Verify escort authorization and document escorted persons into SIDA. Inspect all large hand carried packages and special approved vehicle deliveries as they are offloaded

at a SIDA dock. Inspect charter busses entering SIDA for offloading or pickup. Verify large baggage items have been inspected and approved by TSA prior to being placed on

aircraft. Conduct inspection and verify FAM’s, CASS, DPD and TSA employees at bypass entrance into sterile

area. Foot patrol concourse checking for unsecured doors, verify employee badges are properly displayed,

verify escort procedures are maintained and alarm response. Inspect concessionaire deliveries into sterile area for prohibited items.

Provide vehicle escorts for scheduled deliveries around the airfield.

Patrol perimeter and offsite employee/customer parking areas. Patrol airfield verifying proper Media and Stickers are displayed and airfield regulations are

followed. Secure one SIDA and one public construction entrances on airport property. Conduct ramp challenges daily and inspect badges. Participate with TSA, DPD, DOA and DHS in monthly multidepartment ramp challenges and badge

inspections. Assist with VIP (presidential) visits and other unique airport events. Assist TSA with Playbook testing on vendors and contractors


Reference Sheet


A Copy of the Company’s Current Private Security Services

LICENSE

A resume of the company’s experience in related clients and services, to include name, address and telephone number, and e-mail address of client references who may be contacted. Only clients in the last twenty-four (24) months should be included.


Public Agency Clause


RFP Clarifications/Exceptions

PROPOSED EXCEPTIONS TO RFP AND PERSONAL SERVICES CONTRACT Universal Protection Service, LP d/b/a Allied Universal Security Services (“Allied Universal” or the “Contractor” or the “Vendor”) appreciates the opportunity to explore provision of services to the City of Boise Aviation Department (the “City”). We are proposing below a limited number of exceptions. We would welcome the opportunity to have further discussion around our proposed exceptions below so that the parties can finalize appropriate terms and conditions related to these services. Allied Universal regularly adds clients to our insurance as additional insureds, so long as our obligations are aligned with our indemnification obligations under the Contract and limited to the specified insurance limits we have agreed to provide. Our blanket additional insured endorsements to our commercial general and auto liability policies, which are written in manuscript form, cover all parties we are required by written contract to include as additional insureds, to the extent set forth in such contract, without the necessity of specifically naming such parties. Accordingly we respectfully request the following revisions to reflect that standard:

RFP Section 1.4 on page 5:

o On line 3, replace the phrase “name the City as a named insured” with the

following: “include the City as an additional insured to the extent of the

Contractor’s negligent performance of the services and up to the required

insurance coverage amount”.

Personal Services Contract Section 4 on pages 22-23:

o On lines 7 and 21, replace the word “named” with “included”.

o On lines 7 and 21, insert the following after each reference to “additional

insured”: “to the extent of the Vendor’s negligent performance of the

services and up to the required insurance coverage amount”.

o On lines 7-8, replace the phrase “as specified in the Idaho Tort Claims Act

set forth in Title 6, Chapter 9 of the Idaho Code” with the phrase “of

$2,000,000”. Allied Universal stands behind our security services and regularly accepts the obligation to indemnify and defend clients for the comparative portion of any losses or damages that are directly caused by the negligent acts or omissions of our personnel in the performance of security services under client agreements. Allied Universal’s standard risk parameters also include a disclaimer of consequential damages. We respectfully request the following revisions to reflect that standard:

RFP “Hold Harmless” Section on page 16:

o On line 6, replace the phrase “by reasons of any” with the following: “to the

extent caused by any negligent”.

o Add the following mutually beneficial reciprocal waiver of consequential

damages to the end of the section: “Anything to the contrary

notwithstanding, under no circumstances will either party be liable to the

other party, or any other person or entity, for consequential, incidental,

indirect or punitive damages, or for lost profits”.


Personal Services Contract Section 4 on pages 22-23:

o On lines 4-5, replace the phrase “and not caused by or arising out of the

tortious conduct of Owner or its employees” with the following: “to the

extent caused by the negligence of Vendor or its employees”.

o Add the following mutually beneficial reciprocal waiver of consequential

damages as the new second sentence before the phrase “In addition” on

line 5: “Anything to the contrary notwithstanding, under no circumstances

will either party be liable to the other party, or any other person or entity,

for consequential, incidental, indirect or punitive damages, or for lost

profits”.

airport security services for the city of boise aviation

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