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Airspace User Forum 2012
INFORMATION SERVICES
A Resilient and Open Architecture
Pierre HOUTTEMANHead of Technical Organiser
François TRIBOULETHead of Technical Development
User Forum 2012, 24-25 January 2012 2
A Resilient and Open Architecture
• System Architecture evolution• Service Oriented Architecture• B2B Web services
• IT Processes evolution• ITSM• CMMI
• Infrastructure evolution
User Forum 2012, 24-25 January 2012 33
ServersARCHPredict Tact ENVIFPS RPL
Users
ExternalInternal
InterfacesMiddleware
Server
2 TIER Client-Server Architecture
2000-2005
User Forum 2012, 24-25 January 2012 44
Interfaces
CHMI / NOP Portal B2B – Web Services
Service Layer
Transaction Logging & Replay Integration Layer
High Availability& Scalability
Infrastructure
IdentityManagement
NOPPortal
WebServices
Service LevelManagement
Access Management
Users
BusinessServices
ATFCM
Pre-Tactical
Tactical
Post Operations
Flight Planning
FP Services
Routing Assistance
Data
Airspace
Historical
Demand
Flight
Applications
Hosted
External
Towards Service Oriented Architecture
2005-2011
User Forum 2012, 24-25 January 2012 55
Collaboration and Interoperability
• NOP Portal as a vehicle for • Collaboration• Dissemination of information
• NOP B2B services as a vehicle for• Promoting interoperability
User Forum 2012, 24-25 January 2012 66
Interoperability with NOP B2B
Client Application
ATM partner system
NM system
AIXM 5.1XML
HTTP(S)
SOAPREST
Authentication
PKIAuthorisation
Encryption
LoggingMessage Signing
<wsdl:binding name="submitSoapBinding " type="impl:IFPUV"> <wsdlsoap:binding style="rpc" transport="http://schemas.xmlsoap.org/soap/http"/> <wsdl:operation name ="submit"> <wsdlsoap:operation soapAction =""/> <wsdl:input name="submitRequest"> <wsdlsoap:body encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" namespace="http://cfmu" use="encoded"/> </wsdl:input> <wsdl:output name="submitResponse "> <wsdlsoap:body encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" namespace="http://cfmu" use="encoded"/> </wsdl:output> </wsdl:operation> </wsdl:binding>
User Forum 2012, 24-25 January 2012 7
Service Layer
Transaction Logging & Replay Integration Layer
High Availability& Scalability
Infrastructure
IdentityManagement
NOPPortal
WebServices
Service LevelManagement
Access Management
BusinessServices
ATFCM
Pre-TacticalTacticalPost Operations
Flight Planning
FP ServicesRouting Assistance
Data
AirspaceHistoricalDemand
Flight
Applications
HostedExternal
Airspace Mgt Demand &
Capacity Balancing
Scenario Mgt
Network Perf Mgt
Surveillance
Arrival
Mgt
Departure
Mgt
Flight GuidanceWeather
Conflict
Mgt
Positioning
…
Flight Planning
SESAR/SWIMSESAR/SWIM ViewView
User Forum 2012, 24-25 January 2012 88
Interfaces
CHMI / NOP Portal B2B – Web Services
Service Layer
Transaction Logging & Replay Integration Layer
High Availability& Scalability
Infrastructure
IdentityManagement
NOPPortal
WebServices
Service LevelManagement
Access Management
Users
BusinessServices
ATFCM
Pre-Tactical
Tactical
Post Operations
Flight Planning
FP Services
Routing Assistance
Data
Airspace
Historical
Demand
Flight
Applications
Hosted
External
NM Service Oriented Architecture
IP network (internet, PENS)
Security(PKI, HTTPS, ACL)
Web Services (SOAP, REST)
Standard Models(AIXM, WXXM)
User Forum 2012, 24-25 January 2012 9
Access Management Infrastructure
User Forum 2012, 24-25 January 2012 10
Future developments?Future developments?
Airspace User Forum 2012
Evolve IT from a necessary business cost to a true business asset
User Forum 2012, 24-25 January 2012 1212
IT Maturity – Situation in 2010
CFM
U IT
SM
RequirementManagement
Architecture Change, Release, Configuration Management
Service Request, Incident, Problem
Management
Service Level
Manageme nt
Development
ITILCMMI
Corporate standards
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security managementSoftware Asset ManagementSoftware Asset Management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security managementSoftware Asset ManagementSoftware Asset Managementv2 v3
ESARR
AchievedLevel 3
Ongoing
User Forum 2012, 24-25 January 2012 13
IT Maturity – Current situation
CFM
U IT
SM
RequirementManagement
Architecture Change, Release, Configuration Management
Service Request, Incident, Problem
Management
Service Level
Management
Development
ITILCMMI
Corporate standards
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security managementSoftware Asset ManagementSoftware Asset Management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security management
The business
The technologyPlanning to implement service management
Application management
The business
perspective
ICT Infrastructure management
Service management
Service delivery
Service support
Security managementSoftware Asset ManagementSoftware Asset Managementv2 v3
ESARR
AchievedLevel 3
Achieved
User Forum 2012, 24-25 January 2012 14
CMMI ML3 for Development achieved in Apr 2011Level 2 Process Areas
3.07 3.58 3.07 3.472.44
3.70 3.04
7.47 7.32 7.58 7.46 7.14 7.83 7.44
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
10.00
Requirements Management Project Planning Project Monitoring andControl
Supplier AgreementManagement
Measurement andAnalysis
Process and ProductQuality Assurance
Configuration Management
Baseline Latest Marginal Qualified Full
Full
Qualified
Marginal
Level 3 Process Areas
3.88 3.30
4.924.14
4.854.07
3.063.88
3.244.08
1.00
7.48 7.48 7.44 7.04 6.507.92 7.83 7.61 7.42 7.97 8.00
0.001.00
2.003.00
4.005.006.00
7.008.00
9.0010.00
RequirementsDevelopment
TechnicalSolution
ProductIntegration
Verif ication Validation OrganisationalProcess Focus
OrganisationalProcessDefinition
OrganisationalTraining
IntegratedProject
Management
RiskManagement
DecisionAnalysis and
Resolution
Baseline Latest Marginal Qualified Full
Full
Qualified
Marginal
DNM/COO/NTS is declared as having met the minimum to satisfy the requirements of CMMI-DEV Maturity Level 3
User Forum 2012, 24-25 January 2012 15
CMMI & Costs distribution
• The CMMI initiative which has been a major improvement project allows NTS to allocate more efforts on business continuity projects as well as deliver innovative solutions for DNM
10,60% 8,73% 14,68%8,96% 11,03%
6,53%
34,68% 30,62% 22,62%
45,8% 49,6% 56,2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2009 2010 2011
Cost of Performance
Cost of Failure
Cost of Appraisal
Cost of Prevention
Improvement of cost of Performance
Engineering effort allocated to projects has grown from #47% up to #56% in the last three years
User Forum 2012, 24-25 January 2012 16
CMMI & CFMU Release Quality
• Defect modelling is introduced to predict Defects discovery during the development life cycle, and Incidents remaining after deployment phase
we are able to demonstrate that CMMI process improvement is having concrete impact by improving prediction of CFMU release quality, then
ensuring our business continuity
Incidents Management
Remaining operational Incidents are forecasted early before the deployment of the release and monitored to optimize resource allocation.
Deployment Decision
Deployment date is confirmed with a close follow-up of detected Defects compared to the model
User Forum 2012, 24-25 January 2012 17
Users or their representatives
ITSM – The phased approach
SPOCSPOC Service Request EntryService Request EntryREQ
INC
CRQ
CRQ
CMDB
UnderpiningContracts
Service Level
Management
PBI
Asset
Airspace User Forum 2012
Backup
User Forum 2012, 24-25 January 2012 19
CMMI & Costs distribution
• Models exist which allocate all costs associated to an engineering organization (including operational support of the solutions).