airtel escalation path
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customer support
Maharashtra
Need assistance or want to share your Airtel experience with us? Here are 4 simple ways to do that:
Call usFor queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50 paisa/3 minutes for Agent assistance) or Dial 198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund. For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121. In case calling from any other number, please call us at:9890012345 for Postpaid9890098900 for PrepaidMail usEmail your questions, comments or suggestions to us at [email protected] and we will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.
Grievance Addressal
Nodal TeamWe aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Appellate AuthorityIn case you are not satisfied with the resolution given by our Nodal officers, you may get in touch withAppellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer.To appeal please download the appeal form here . To view this form correctly, you will need AdobeAcrobat Reader. If you do not have it yet, download it for free here.
Working Hours: Monday to Friday; 9:30 am to 6:30 pmWithin 30 working days of receipt of the appeal
Status of AppealsTo check status of your appeal, please click here..
Maharashtra and Goa
Kindly fill in the Complaint Form to mail us complaints (resolved not to your satisfaction at Nodal level) to respective Appellate Authorities listed below.
For Service Area of
Name
E-Mail Address
Tel No.
Fax No.
Office Address
Delhi & National Capital Region
Manikanandan R
011-41614690
01141613579
bharti airtel ltd., Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Rajasthan
Gurpreet Singh Gambhir
0141-4034338
0141-4027777
bharti airtel ltd., K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
Uttar Pradesh East
Rajkumar Gideon
0522-4600150
+0522 4139111
bharti airtel ltd., TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
Uttar Pradesh West
P Giridhar
0121-4600150
+0522 4139111
bharti airtel ltd.B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
Haryana
Vivek Thapa
0180-4600150
0180-4042855
bharti airtel ltd., 85, Durand Road, Ambala Cantt. - 133001, Haryana
Punjab
Himani Bhatnagar
0172-4600150
0172-4600660
bharti airtel ltd., Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101
West Bengal
Bosco Soeiro
033-40016676
033-40016555
bharti airtel ltd., Infinity Building, 7th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Madhya Pradesh & Chhatisgarh
Abhishek Sharma
0755-4221100
0755-4223223
bharti airtel ltd., 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh
Mumbai
Koundinya PSR
022-40030143
022-40034003
bharti airtel ltd., 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra
Gujarat
Kannan A
079-40020143
079-40024003
Bharti Airtel Limited,Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Karnataka
Mark Tavares
080-41115201
080-41112349
bharti airtel ltd., 55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029
Tamil Nadu
Balakrishnan J
044-42039583
044-42102583
bharti airtel ltd., Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai - 600028
Andhra Pradesh
Pandyan M
040-40000222
040-40009900
Bharti Airtel Limited, Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad 500 016
Kerala
Ramanathan Chidambaram
0484-4015201
0484-4015202
bharti airtel ltd., N H Bypass Kundanoor Jn, Maradu P O Kochi - 682034, Kerala
Maharashtra
Amit Garga
020-40031233
020 40038899
bharti airtel ltd., Vega Centre, A-Building, 1st Floor, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037