BlackBerry value Proposition By

AJT Services Beyond your imagination

• AJ Technologies (AJT) is a Pakistan

based company as the regions first

strategic channel partner with Emitac

Mobile Solutions (EMS).

• AJT is an IT and technology group

which is bringing latest technology into

the region. AJT provides turnkey

solution for distributors to launch and

promote EMS products in the market.

• Emitac Mobile Solutions LLC

(EMS) is a UAE based company

established in early 2006. EMS is

wholly owned subsidiary of the

Emitac group, which is the leading

IT and Technology Group in the

Middle East formed in the early 70’s.

• With over 50 strategic partnerships

including world renowned

companies like RIM, HP, Philips,

Microsoft and Oracle, Emitac Group

provides technology solutions across

the region.

Our Vision is to have a clear and

measurable positive impact on

your organization’s bottom line.

AJT Team

• The AJT team consists of highly experienced

professionals from technical, commercial and

financial disciplines of the telecommunications

sector

• The AJT team provides on ground support

throughout Pakistan and delivers robust support

to mobile operators and customers focused on

maximizing efficiency of the EMS BlackBerry

solution from start to finish.

Target Audience

• The target audiences for AJT are those

organizations for which the standard BlackBerry

services of the common carriers is not sufficient.

• We seek to distinguish ourselves by providing

the most possible flexibility and reliability in

customer service.

• Our global principal network enables clients to

benefit package tailored to their individual needs

and time requirements.

All Models of BlackBerry Devices are Readily

available in ex-Stock

8520

CURVE

9780

9300

9700

9800

TORCH

All BlackBerry devices provided by AJT are under

One year Replacement Warranty.

All BlackBerry Devices bought from AJT are open

to use on any of your desired network.

ESD Lab facility (staffed by RIM certified engineers)

All devices are repaired in a safe environment.

Tier I, Tier II, and Tier III

support ( Software, Hardware

repair up to component level)

Original spares

In order to maintain the required high quality of repair

we only rely on original spares.

Turn Around Time for repair is maximum six(6) working

days.

Facility of Housing Replacement(colorful)

without violation of warranty.

Deputation of Resident Engineers.

BlackBerry Certified engineers visit to conduct

Telecom clinics.

Availability of useful BlackBerry original

accessories.

24/7 Call Centre support

Logistics support through TCS

AJT have hired TCS as their logistic support

partner across the country.

RMA Work Flow

Customer’s Call

Received at Call Centre111-115-793

Device received at Forum or AJT through TCS or

by Rider.

Service Coordinator

assign Device to

RMA Engineer

Assigned Engineer

inspect the device and estimate

service cost within 24 hours

After approval, Hardware issues resolve within 4 - 5

working days

After approval, Software issues resolve within 2

working days

If Customer does not approve service cost

Device is sent back to the customer

After resolving the issues

device forward to Service

Coordinator for Quality

check.

Call Center’s Agent guide

Customer how to send device and also Issue ticket #.

Thank You