Al-Futtaim’s Business Excellence Lean Academy Programme

Candidate Welcome pack

Introduction

Business Excellence Lean Academy Journey

Congratulations on being nominated to be part of the Business Excellence Lean Academy!!!

Part of the Al-Futtaim Group goals is to look at business process improvement and ways in which to operate more efficiently; considering this along with our commitment for excellence and our belief in working as a team, you are about to embark on the below Learning Journey that will aid you in implementing your own Lean Six Sigma project and ultimately contribute towards Al-Futtaim Group goals.

Lean Six Sigma Yellow Belt Learning Journey Cost saving per person: min AED 6,000

Project Champion

Training half day

Classroom Training 1 day

Workplace Project

2 months

Present outcomes of workplace

project

Yellow Belt Certified

Business Excellence Steering Committee

The Business Excellence Steering Committee is responsible for ensuring the academy is operating to its full potential and is in line with the vision of Al-Futtaim.

Their responsibilities include:

• To oversee the strategic direction of the BELA through their business knowledge and experience

• To attend the BESC meetings and engage with delegates around their presentations; providing constructive feedback

• To provide ongoing support where needed to the Project Champions • To provide leadership to their divisional teams • To drive additional projects once delegates are certified

Business Excellence Steering Committee Members

Russell Rodrigues Group Financial

Controller

Colin Gow Head of HR Operations

Sean ConnerManaging Director of

Electronics

Asad ZaidiDirector of Procurement

& Performance ImprovementAutomotive

Gerhard RouxChief Information Officer

Debbie ChattenGroup Head of Learning

and Development

Julie SpenceProgramme Lead BELA

Rory Robertson Managing DirectorRevive Associates

Introduction to Revive

Revive are Al-Futtaim’s partners in the delivery of all training, mentoring and certification for the BusinessExcellence Lean Academy. They are experts in performance improvement and business transformation.

They deploy industry standard LEAN and Six Sigma tools and techniques to get to the heart of business issuesfocusing on hard data driven solutions, adding value, delivering efficiency improvements and bottom linesavings.

Revive has a proven track record of delivering substantial Return on Investment through tangible savings directto the bottom line by eliminating waste and defects.

They work in all sectors, recent examples include finance and retail, airports and airlines, facility management,roads and infrastructure, asset finance and procurement, security and logistics, manufacturing andconstruction, human resources and health care.

Our Lean Six Sigma Black Belt, Rory Robertson will be responsible for delivering all training and associatedmentoring as part of your Lean Six Sigma Yellow Belt qualification.

Rory is the Managing Director of Revive, and has been involved from the beginning in Al-Futtaim’s delivery ofthe Business excellence Lean Academy, Rory has a wealth of experience delivering projects into construction,manufacturing, facilities management and support service industries. Rory draws on these experiences andthose gained directing Leadership Development Programmes with the Abu Dhabi government to ensure thatthe tools and techniques covered by the Lean Six Sigma Yellow Belt training are applicable and relatable to allcandidates.

What is Lean Six Sigma?

Introduction to Lean

Lean tools and techniques focus on the elimination of waste from a process,improving its efficiency, reducing its cost and increasing the profitability of aspecific action.

This methodology aims to minimise the resources required to deliver a particularservice or product by focusing on providing what the customers want in the mostefficient and effective way.

Lean methodologies were originally developed in the manufacturing industryhowever over the past thirty years the tools have been successfully applied acrossall industries and sectors.

By adopting Lean principles a business will be capable of rapidly reacting tochanges in customer demand, greatly reducing lead times and significantlylowering the costs associated in delivering its products or services.

Introduction to Six Sigma

Six Sigma is a data-driven approach that uses statistical tools and techniques to reduce variation in a process.

This statistical approach focuses organisations on the measurement and analysisof their processes, allowing Key Performance Metrics to be applied and business units to be effectively managed through their performance against these metrics.

A Sigma value is a number assigned to a given process, identifying and quantifying the level of consistency and reliability to which that process performs.

The tools and techniques of Six Sigma identify the process steps causing variability, analyse their root causes and introduce improvements based on impact, all designed to bring the overall process under the organisations control.

Lean Six Sigma methodology

Through the collaboration of the two methodologies, organisations are able tooptimise the performance of the processes their business is based on, deliveringcustomer focused products and services in the most efficient and reliable means.

The DMAIC (Define, Measure, Analyse, Improve, Control) improvement cycle is thecore tool utilised in a Lean Six Sigma project, combining both elements to delivergreater results than their constituent parts could alone.

Your Yellow Belt Programme

Your Lean Six Sigma Yellow Belt programme

Our Yellow Belt Award is an innovative and engaging training programme using a combination of theory, group exercises and real life examples to educate candidates in the fundamentals of Lean Six Sigma and how they are applied in the workplace.

As a candidate on an upcoming Yellow Belt programme you will attend a structured 1 day learning course during where you will learn about the tools, techniques and methodologies of Lean and Six Sigma and how they might be applied to your business area.

In addition to attending training, candidates are expected to complete a work based process improvement project, over a two month period, that relates to a chronic problem affecting Al-Futtaim and targets a minimum of AED 6,000 in savings. Your project will be reported out at a Project Presentation session dedicated Yellow Belt Steering Committee where you will be given the opportunity to report on the findings and improvements your work has generated.

To aid in the completion of your project a mentoring session will be carried out by a Lean Six Sigma Black Belt to provide each of you the experience, guidance and support to successfully complete your projects. To complete a Yellow Belt project you will need to dedicate periods of time during your working week to the completion of project related tasks and activities.

Each of you has been assigned a dedicated Project Champion and Finance manager who are there to support and challenge your projects as and when needed.

In Summary, to achieve your Lean Six Sigma Yellow Belt you will need to:

• Attend a 1 day Yellow Belt Training course delivered by a Revive Lean Six Sigma black belt• Complete a work based project that targets a minimum of AED 6,000 in savings• Attend a mentoring session with your Blackbelt mentor• Complete a presentation to Senior Managers

iGROW & Lean Six Sigma Yellow Belt Jam Page

iGROW and the associated Jam page will play a key part in the completion of your Yellow Belt certificate where you will receive meeting notifications, access useful templates and be able to communicate with your Black Belt mentor, Rory Robertson.

iGROW will provide you with all the information you need with regards to your 1 day Yellow Belt training course, the compulsory mentoring session assigned to you and your presentation to the Steering Committee.

The Lean Six Sigma Yellow Belt Jam page will be the central repository for helpful templates and a learning forum where each of you can share your experiences with the other members of your class.

The Jam page will also provide the forum through which you can ask questions related to your projects and/ or Lean Six Sigma to Revive’s Black Belt ensuring that everyone has the opportunity to learn from your question. We would also encourage you to post regular updates to the Jam page detailing the challenges, successes and lessons learnt during your Yellow Belt programme.

What makes a good project?

Yes

Recurring eventsNarrow scopeMetrics that can be developed quicklyControl of the processCustomer-focusedLinked to corporate or business unit objectivesAnnual cost savings of circa AED 6,00070% defect reduction possible1 month completion

You should meet with your Project Champion* before attending the trainingin order to agree on your Lean Six Sigma Project.

* Your project Champion will be either your Line Manager or the process holder of your chosen project.

Additional Information, Hints and Tips

Tips for success on your learning journey

• Discuss your project idea with your Project Champion before attending the training

• Attend the 1 day training within your Yellow Belt Programme• Participate and engage in class to maximise your learning opportunity and

ensure you understand the tools and methodologies• Utilise your direct support network and reach out if you require help• Attend your allocated mentoring session• Manage your stakeholders; inform them of the Lean academy and what is

required of you• Block out time every week specifically for your project• Regularly engage with your project team to ensure buy in and sustainability of

your work beyond the completion of your project• Make the most of the shared learning experience available to you through

iGROW and Jam pages by being an active contributor

FAQ

If (in an emergency) I am unable to attend the 1 day training, who should I contact?In order to pass your Yellow Belt certification it is compulsory that you attend the 1 day training event. If there is an unavoidable reason why you can not attend the training please discuss with your line manager and inform Dawn Robinson immediately.

If I am unable to attend my mentoring session, who should I contact?It is compulsory to attend a mentoring session. If you are unable to attend the session, you will need to take responsibility and coordinate with your peers to find an alternative time slot and inform the Black Belt mentor.

What if I need to book annual leave during the programme?If leave has not already been booked we would ask you not to book during the key dates of the programme.

I am worried that I will not be able to save AED 6,000 through my chosen project?Revive’s Lean Six Sigma Black Belt is an expert in working with candidates to maximise the impact of their projects and we would encourage you to engage the Finance Manager assigned to you as further support to better understand the potential financial implications of your project for the business

Will I receive materials prior to the course?No, all materials will be distributed on the course

Checklist of actions

• Accepted invites in your calendar

• Spoken to your line manager regarding your project

• Briefed your team and colleagues that you will be out of the office for a day

• Assign specific time in your calendar each week to carry out your project work and ensure your out of office is set for the day of training

• Excited and looking forward to developing a new skill set

Additional details

Your classroom training will take place in the Business Excellence Lean Academy room within Al-Futtaim Learning Centre.

The timing will be from 08.30 - 17.00 and the Al-Futtaim Corporate Dress Code will apply during this time.

Al-Futtaim Contact:

Dawn RobinsonProject Manager

056 4168654

Dawn.Robinson@alfuttaim.ae