Alarm textCritical Heartbeat Failure LAN Error/Communication Error

Critical

License_Key_File_Fault Not immediately

Critical System Clock_Quality Degradation

Yes

Critical

EnclosureSmoke

Critical

Yes

Critical Board Overheated

Critical

Cell Sites Disabled

Critical Emergency Unlock of Software Licensing Not immediately

Critical EnclosureSmoke

Critical License Key File Fault Not immediately

Critical

Loss of Synch Reference Redundancy

Yes

Critical Network Synch Time from GPS Missing Yes

Critical

System Clock in Holdover Mode

Yes

Critical

System Clock Quality Degradation

Yes

Critical

TU Synch Reference Loss of Signal

Yes

Alarm Type

Performance Impacting

Depends on the cause of the heartbeat failure

System Clock Quality Degradation Replaceable Unit Problem

Indeterminate

NssSynchronization_SynchRefChanged Indeterminate

Indeterminate

NssSynchronization_SystemClockStatusChanged Indeterminate

NoContact

Synchronization Aborted Synchronization

PowerFailure Yes

Major BatteryMissing

Not immediately

Major

InconsistentConfiguration

Major

Not immediately

Major CircuitBreakerTripped

Not immediately

Major Disconnected

Not immediately

Major EnclosureDoorOpen

Not immediately

Major EnclosureProductDataMismatch

Not immediately

Major

EnclosureSmokeDetectorFailure Not immediately

Major

FanFailure Not immediately

Major

GeneralHwError Yes

Major Gigabit Ethernet Link Fault Loss of Signal

Yes

Major

LinkFailure Yes

Major

Loss_of_Tracking Yes

Major

LossOfMains Not immediately

Indeterminate

Indeterminate

Indeterminate

Indeterminate

UpgradePackage Warning: Unexpected condition detected Indeterminate

Depends on the cause

BatteryVoltageTooLowMainLoadDisconnected Equipment Malfunction

Major LowBatteryCapacity Battery Failure

Not immediately

Major

Loss_of_Synch_Reference_Redundancy Yes

Major Network_Synch_Time_from_GPS_Missing

Yes

Major NoContact Equipment Malfunction

Major

NTP_Server_Reachability_Fault No

Major

NumberOfHwEntitiesMismatch No

Major

OperatingTemperatureTooHighBatteryDisconnected Yes

Major

ResourceConfigurationFailure Yes

Major RunningOnBatterySupply

Not immediately

Major ServiceUnavailable

Yes

Major VswrOverThreshold

Yes

Major TemperatureExceptionalTakenOutOfService

Major

System_Clock_Quality_Degradation

Major

SystemOvervoltage

Major

System_Clock_in_Holdover_Mode Yes

Major SystemUndervoltage Power Problem M3100

Major

TemperatureSensorFailure Not immediately

Major

TU_Synch_Reference_Loss_of_Signal Yes

Depends on the cause

Major BatteryBackupTimeTooShort

Not immediately

Major BatteryVoltageTooLowMainLoadDisconnected Not immediately

Major BatteryVoltageTooLowPrioLoadDisconnected Not immediately

Major Configuration Version Corrupt

Major Contact to Default Router 0 Lost

Major Contact to Default Router 1 Lost

Major Contact to Default Router 2 Lost

Major Credentials Enrollment Fault

Major Credentials Validity Fault

Major CurrentTooHigh

Major

DC Power System (Major)

Not immediately

Major ET IP Hardware Fault

Major ExternalAlarm

Major Fast Ethernet Link Fault

Major File System Diagnostic Error

Major

Gigabit Ethernet Link Fault

Yes

Major Hardware Failure Imminent

Major HighOperatingTemperatureMainLoadDisconnected

Major IKE Peer Not Reachable

Major InsufficientBatteryCharging

Major Inter-PIU Link Fault

Major Invalid Ethernet Optical Module

Major IPsec Certificate Expiry

Major IPsec Certificate Fault

Major Large Number of Counters

Major Local AA DB Installation Fault

Major Loss of System Clock Yes

Major Loss of Tracking Yes

Major Maximum Number of Counters Exceeded

Major NotPossibleToScheduleSiMessages

Major

NTP Server Reachability Fault

No

Major OperatingTemperatureTooHighCapacityReduced

Major OperatingTemperatureTooHighNoService

Major OperatingTemperatureTooLowCapacityReduced

Major OperatingTemperatureTooLowCommunicationLost

Major Password File Fault No

Major Plug-In Unit General Problem

Major Plug-In Unit HW Failure

Major Plug-In Unit Synch Hardware Fault

Major Power Failure Left Slot

Major Power Failure Right Slot

Major

Remote IP Address Unreachable

No

Major ResourceAllocationFailure

Major Security Level Fault

Major ServiceDegraded

Major Slave TU Out of Synchronization

Major Synch Reference Not Reliable

Major Synch Reference Path HW Fault

Major SystemUndervoltage

Major TemperatureAbnormalPerformanceDegraded

Major

Thermostat (High-Temp)

Major Trusted Certificate Installation Fault

Major

TU Hardware Fault Yes

Major Upgrade Package Corrupt Not immediately

Major

RetFailure Yes

Major Disconnected

Not immediately

Major Disconnected

Not immediately

Minor

GeneralSwError

Minor

HwFault

Minor

Password_File_Fault

Minor LinkFailure Link Failure

Minor FeatureResourceMissing

Minor LowBatteryCapacity

No

Minor

Yes

Minor NoContact Equipment Malfunction

Minor

No

Minor

Remote_IP_Address_Unreachable No

Minor

Emergency_Unlock_of_Software_Licensing Not immediately

Minor

Minor

ProblemsToScheduleSiMessages No

Major

Yes

Loss of Synch Reference Redundancy Replaceable Unit Problem

Password File Fault Configuration or Customizing Error

TemperatureExceptionalTakenOutOfService Low Temperature

service unavailble S1 failure

Detailed Description/Comments

associated with GPS timing issues usually.

associated with GPS timing issues usually.

License Key should be loaded before seven days period expire

associated with GPS timing issues usually.

associated with GPS timing issues usually.

associated with GPS timing issues usually.

associated with GPS timing issues usually.

associated with GPS timing issues usually.

The reason is that OSS pings the node, every 2 minutes. The CPG nodes sends HeartBeat traps every 30 s (if it has not been turned off yet).

Power supply failure to radio unit.

Breaker have been switched off

HW unit - PSU problem

Possible door alarm

Possible transmission issues with on site router

Possible CPRI cable fault

associated with GPS timing issues usually.

associated with GPS timing issues usually.

associated with GPS timing issues usually.

Site is not fully integrated

Site is not fully integrated

possible HVAC failures

Cells are down. Usually there is an associated alarm with this

1 or more Cells are down.

associated with GPS timing issues usually.

Possible temperature cable missing

associated with GPS timing issues usually.

Possible misconfig on RU power setting (60W instead of 40W) / License Key not loaded yet

Possible transmission issues with on site router

associated with GPS timing issues usually.

associated with GPS timing issues usually.

Site is not fully integrated

Reduced protection agains unauthorized access

Backup MME not reachable

RF port may be locke

associated with GPS timing issues usually.

HwUnit=SAU (equipment_malfunction)

HwUnit=SUP-1 (equipment_malfunction)

depends on case to case

Hardware problem, RU, DUL

Battery Needs to be replaced

associated with GPS timing issues usually.

Reduced protection agains unauthorized access

Backup MME not reachable

License Key should be loaded before seven days period expire

(Problems to schedule SI message, SI's not updated due to size too large

transport issue

Resolution/Followup Owner

Upgrade or load the correct license key file NIC/NDS

Site visit required

NDS or PM

Site visit required

PM or ASP

PM or ASP

Load the license key PM or ASP

NDS or PM

NIC

Site visit required PM or ASP

Site visit required PM or ASP

Try a cold restart first. Site visit required PM or ASP

Try a cold restart first. Site visit required PM or ASP

Site visit required PM or ASP

NDS or PM

Possible Site visit if the alarm is persistant. OR - monitor if the alarm is intermitent

PM assign a sitevisit. Check the SIAD

PM assign a sitevisit.

PM assign a sitevisit.

Upgrade to latest SW and load the correct license key file

PM assign a sitevisit.

NDS or PM

On site visit required to install battery

Depends on the cause NDS or PM

On site visit required to check battery

On site visit required to check fuse

On site visit required

On site visit required

NDS or On site visit required NIC/NDS

On site visit required

On site visit required

On site visit required

On site visit required

Site visit required

On site visit required

PM assign a sitevisit.

Check Power Cable Connection & check alarms. If it still persists then lock faulty unit, replace it, and unlock it. Check that alarm has ceased.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

NDS to check first and then engage customer switch Ops

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

On site visit required

On site visit required

Site visit required

On site visit required

Can be cleared by NIC NIC/NDS

Can be cleared by NIC with on site ASP help NIC/NDS

On site visit required

NIC/NDS

On site visit required to check battery

NDS to check NDS or PM

NDS or PM

Site visit required

On site visit required

Site visit required

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

NDS to check RU power settings and compare with license / Load licence Key

PM assign a sitevisit.

Range of VSWR needs to be checked on cells. ASP Needs a Site visit and Check TX antenna, jumpers.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

On site visit required to check battery

On site visit required to check battery PM or ASP

On site visit required to check battery

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NIC/NDS

NIC/NDS

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NDS to check first and then engage customer switch Ops

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NIC/NDS

NIC/NDS

NIC/NDS

PM or ASP

Site visit required PM or ASP

Site visit required PM or ASP

NIC/NDS

NIC/NDS

Can be cleared by NIC NIC/NDS

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NIC/NDSPassword should be set properly/ If password cannot be set a site visit is needed

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NDS or PM

NIC/NDS

NIC/NDS

Unlock the RF ports. NDS/PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

PM or ASP

NIC/NDS

On site visit required NDS or PM

NDS reupgrate software or ASP re-integreate the site NIC/NDS

This is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLS

PM or ASP

On site visit required

On site visit required

possibly NIC/NDS

restart if not clear site visit is needed NDS or PM

NDS or PM

NDS or PM

Site visit required

Site visit required

NIC/NDS

NDS or PM

Load the license key

Try a cold restart first. NDS/NIC/OSS

transport issue, report to customer customer

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

PM assign a sitevisit.

Password should be set properly/ If password cannot be set a site visit is needed

This is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLS

PM assign a sitevisit.

PM assign a sitevisit.