Albion Managed Services

Introduction to Managed Services

About Albion

IT Infrastructure Management Issues

Business & Operational Value

Managed Services Solution from Albion

Implementation & Roll-out

Managed Services Roadmap

Agenda

100% Onsite

100%Offsite

0%Onsite

0%Offsite

Traditional ITO/FM

ManagedServices Decentralized Management

Centralized Management

Managed Services

Approach

Managed Services vs. Traditional ITO / FM

Knowledge Base

Incidence diagnosis

Root Cause analysis

Quicker Response

Response Planning

Certified Resources

Single Vendor Management

Managed Services Provide Agility

Incident Response

Analyse

Contain

Eliminate

Restore

Lessons

Policy Refine Policy

Continuous Monitoring

T-1 T 0 T 1 T 1 T 3 T 4 T N

Communicate

Your business gets disrupted when your IT environment has issues.

You want your infrastructure to be live monitored 24x7x365 but you have resource constraints.

Your employee and business productivity gets impacted when your systems do not perform well.

You spend more time and money reacting to IT issues than you would like to.

You outgrow something, and then have to react quickly and painfully to recover.

Your server crashed because the hard disk filled up.

You want to adapt a new technology but you don’t have trained resources.

You face productivity problems due to newly installed software / patches.

You get complaints about poor performance, and you have no idea where to start looking.

IT Infrastructure Management Issues

Better Incidence Response & Availability Best Practices Quick troubleshooting Knowledge base Higher Availability

Efficient Security Operations Support Availability of qualified resources Infrastructure protection Well defined processes 24x7x365 Monitoring Vendor Management Managed People, Process, Technology

Albion Managed Services Operational Value

Business Benefits Lower Operational Cost Predictable Cost Modelling Leverage of Industry Best Practices Business Focused Metrics Dashboard & Portal Reduced Total Cost of Ownership

Value Proposition Increased Quality of Service Delivery Improved Management of IT Infrastructure Access top best IT experts Decreased Business Risk Guaranteed Service Backed SLA Compliance Audit Trails and Detailed Reporting

Albion Managed Services Business Value

Scope of Management & Value

Albion Managed Services Framework

Breadth of Monitoring and Management Capabilities

Component Type Management Scope

Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http

Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder

Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix

Voice and Contact Center Avaya, Cisco, ININ, Asterisk, Soft Phones, VoIP, Dialer Servers, Dial Plans, IVR

Terminal Servers Microsoft Terminal Server, Citrix XenApp

Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator, Juniper

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server

Storage (SAN) IBM, HP, EMC, Cisco, McData Switches

Firewalls Sonicwall, Cisco ASA, Check Point Firewall –1, Cisco PIX, Juniper Netscreen

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail, Vmware Zimbra

Messaging Servers MSMQ, IBM MQ, FioranoMQ server

Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, IBM Blade Center, HP Blade Servers

Operating Systems Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400

Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server

VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB

Albion Monitoring & Management Process – Stage 1

CustomerPrivate Network

OperationalSLA’s

Albion NOC

Monitor

Albion Monitoring & Management Process – Stage 2

CustomerPrivate Network

Alert or Run Book Process Drill-Down

Diagnosis

Customer or Service DeskEscalation / Request

Custom

er C

ontact U

pdate Portal

EVENT OCCURS

Albion NOC

Monitor

Albion Monitoring & Management Process – Stage 3

CustomerPrivate Network

Identify Root Cause,Test, and Remediate

ValidateResolution

Custom

er S

urvey

Update Portal

Record andReport KB

Albion NOC

Albion Monitoring & Management Process – Stage 4

Monitor

CustomerPrivate Network

OperationalSLA’s

MaintainTransparency

Self-Help Portal

Albion NOC

Implementation and Roll-out Strategy

TransformationOptimization

DueDiligence

Steady StateTransition

Plan

Risk Analysis Matrix

High

Medium

Low

Low Medium High

Area of Major

Concern

Severity of Consequence

Pro

bab

ilit

y o

f L

ikel

iho

od

Focus on High Risk Areas

Plan Your Requirement For Managed Services

Network PlatformsDatabase Storage

Applications

• Monitoring, Incident and Problem Management

Text Here

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• Change, Configuration and Release Management• Capacity and Availability Management • Service Continuity, Security• Service Level Management

Text Here• Capacity planning and Financial Management

• Business Relationship and Supplier Management

Level-1Resolution Processes80-100% Offsite

Level-2Operational Processes50-80% Offsite

Level-3Strategic Processes20-30% Offsite

Holistic Implementation

Process

Technology

People

SLA 24x7x365 Industry Best Practices ITIL based processes

Data Center Best Practices Latest Monitoring tools State of the Art knowledge base Secure technology

Certified and Trained Staff Technical Experts Cross Training Onsite and Offsite

Portal Metrics

Portal Metrics

Albion Services Portfolio

Year Award/Achievement Award

2013 Channel World Hall of Fame

2013 Channel world Premier World 100 Award for taking bold initiatives in a challenging and competitive business environment

2012 CRN Best Cloud Service Provider Award Nationally

2012 Channel World - EMC Cloud Champion Award

2011 CRN Best Cloud Service Provider Award

Albion – Awards & Recognitions

http://www.albionms.comhttp://albionglobal.com/managed-services

service.delivery@albionglobal.comms@albionglobal.com

Questions