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Alcatel 4400 Alcatel 4635H/J (R.2) Voice mail system Client management manual

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  • Alcatel 4400

    Alcatel 4635H/J (R.2) Voice mail systemClient management manual

  • Alcatel 4400

    Alcatel 4635H/J (R.2) Voice mail systemClient management manual

  • Alcatel 4635H/J (R.2)(Voice mail system)

    Sommaire

    Chapter 1Overview

    1-1 General...................................................................................................... 1-1

    1-2 Main functions ......................................................................................... 1-1

    1-2-1 Basic functions............................................................................................. 1-1

    1-2-2 Optional administrators .............................................................................. 1-2

    1-3 Hardware architecture......................................................................... 1-3

    1-3-1 Alcatel 4635H (R.2) version......................................................................... 1-3

    1-3-2 Alcatel 4635J version .................................................................................. 1-5

    1-4 Software architecture ........................................................................... 1-6

    1-4-1 Alcatel 4635H (R.2) version......................................................................... 1-6

    1-4-2 Alcatel 4635J version .................................................................................. 1-7

    Chapter 2General commands

    2-1 Access to the main menu................................................................... 2-1

    2-2 Checking the installed configuration ............................................. 2-3

    2-2-1 Checking access port allocation .............................................................. 2-3

    2-2-2 Checking disk capacity ............................................................................. 2-43BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400 0-1

    2-2-3 Checking the installation ........................................................................... 2-5

    2-2-3-1 Checking the software version........................................................................... 2-6

    2-2-3-2 Checking the available options ......................................................................... 2-7

  • Alcatel 4635H/J (R.2) (Voice mail system)

    2-2-3-3 Checking the authorised number of voice mailboxes........................................... 2-8

    2-2-3-4 Checking the installed languages ...................................................................... 2-8

    2-3 Modifying the date and time............................................................. 2-9

    Chapter 3Managing operator schedules and notification parameters

    3-1 Operator schedules .............................................................................. 3-1

    3-2 Notification parameters....................................................................... 3-2

    Chapter 4Managing voice mailboxes and user profiles

    4-1 Overview ................................................................................................... 4-1

    4-2 Description of the different types of voice mailbox .................. 4-2

    4-2-1 Standard configuration subscriber mailboxes ......................................... 4-2

    4-2-2 Standard configuration collective mailboxes.......................................... 4-2

    4-2-3 Optional mailboxes..................................................................................... 4-2

    4-3 Standard management (user profiles)........................................... 4-4

    4-3-1 Profile overview ........................................................................................... 4-4

    4-3-2 Profile management................................................................................... 4-4

    4-4 Customised management.................................................................. 4-6

    4-4-1 Management of classes of services.......................................................... 4-6

    4-4-1-1 Generalities ..................................................................................................... 4-60-2 Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99

    4-4-1-2 Verification or modification of a class of service .................................................. 4-7

    4-4-1-3 Class of service default values ......................................................................... 4-13

  • Alcatel 4635H/J (R.2) (Voice mail system)

    4-4-2 Voice mailbox management .................................................................. 4-15

    4-4-2-1 General ........................................................................................................ 4-15

    4-4-2-2 Creating a voice mailbox................................................................................ 4-15

    4-4-2-3 Modifying a voice mailbox .............................................................................. 4-18

    4-4-2-4 Deleting a voice mailbox ................................................................................ 4-19

    4-4-2-5 Voice mailboxes of the managers.................................................................... 4-20

    Chapter 5Distribution lists

    5-1 Generalities .............................................................................................. 5-1

    5-2 Configuring a general distribution list............................................. 5-3

    5-2-1 Type 6 voice mailbox.................................................................................. 5-3

    5-2-2 List creation or modification ...................................................................... 5-4

    5-2-3 Customizing a distribution list ..................................................................... 5-7

    5-3 Authorising subscriber access .......................................................... 5-8

    Chapter 6Reports and statistics

    6-1 Generalities .............................................................................................. 6-1

    6-2 Menu for report establishment .......................................................... 6-2

    6-2-1 Report selection .......................................................................................... 6-3

    6-2-1-1 Old messages per voice mailbox ....................................................................... 6-4

    6-2-1-2 Use by an individual subscriber .......................................................................... 6-83BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400 0-3

    6-2-1-3 Simplified statistics per subscriber ..................................................................... 6-10

    6-2-1-4 Traffic per access port group ........................................................................... 6-10

    6-2-1-5 Non initialised mailboxes ................................................................................. 6-12

  • Alcatel 4635H/J (R.2) (Voice mail system)

    6-2-1-6 System list activity ........................................................................................... 6-13

    6-2-1-7 System list members ........................................................................................ 6-14

    6-2-2 Defining the statistics period (interval).................................................... 6-16

    6-2-3 Erasing statistics ......................................................................................... 6-17

    6-3 Examples of reports............................................................................. 6-18

    6-3-1 Edition example of a reporttype 1: message aging by mailbox....... 6-18

    6-3-2 Edition example of a report type 2: individual subscriber usage statistics ..................................................... 6-19

    6-3-3 Edition example of a report type 3: short form statistics .................... 6-20

    6-3-4 Edition example of a report type 4: traffic statistics by port group... 6-21

    6-3-5 Edition example of a report type 5: uninitialized mailbox report ...... 6-21

    6-3-6 Edition example of a report type 6: system list activity ...................... 6-22

    6-3-7 Edition example of a report type 7: system list members .................. 6-23

    Chapter 7Additional services (Optional)

    7-1 Voice mailbox information centre (automated attendant)... 7-1

    7-1-1 General ........................................................................................................ 7-1

    7-1-2 Configuration stages .................................................................................. 7-3

    7-1-3 Class of service of an information mailbox .............................................. 7-5

    7-1-4 Configuring a menu mailbox ..................................................................... 7-8

    7-1-5 Configuring an information mailbox ....................................................... 7-10

    7-1-6 Customising a menu mailbox .................................................................. 7-120-4 Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99

    7-1-7 Customising an information mailbox....................................................... 7-14

    7-1-8 Use of a type 1 or 2 mailbox by a collaborator ..................................... 7-17

  • Alcatel 4635H/J (R.2) (Voice mail system)

    7-2 Fax function (Alcatel 4635H)............................................................ 7-18

    7-2-1 General ...................................................................................................... 7-18

    7-2-2 General configuration .............................................................................. 7-19

    7-2-3 Fax in a subscriber mailbox ...................................................................... 7-23

    7-2-4 Fax collective mailbox.............................................................................. 7-25

    7-2-5 Overflow fax mailbox................................................................................ 7-26

    7-2-6 Fax distribution centre .............................................................................. 7-28

    7-2-7 Creation of type 45 mailboxes ................................................................ 7-29

    7-2-7-1 Class of service .............................................................................................. 7-29

    7-2-7-2 Profile of type 45 mailbox ................................................................................ 7-30

    7-2-7-3 Initialising a type 45 mailbox ............................................................................ 7-31

    7-2-8 Information centre by fax ........................................................................ 7-32

    7-2-9 Configuring the fax information centre .................................................. 7-34

    7-2-9-1 Creating a class of service for a type 1 fax mailbox. ........................................... 7-34

    7-2-9-2 Creation of a type 1 mailbox. .......................................................................... 7-35

    7-3 Configuration of an OctelNet network ......................................... 7-36

    7-3-1 Particularities of the OctelNet network................................................... 7-36

    7-3-2 Creating a network: preliminaries ........................................................... 7-37

    7-3-3 Configuration stages ................................................................................ 7-37

    7-3-4 General definition of a node profile ....................................................... 7-40

    7-3-5 Delivery time periods ................................................................................ 7-42

    7-3-6 Delivery times............................................................................................. 7-43

    7-3-7 Node prefixes ............................................................................................ 7-443BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400 0-5

    7-3-8 Recording node names ........................................................................... 7-45

    7-3-9 Access authorisation for subscribers to OctelNet .................................. 7-47

    7-3-10 Data collection sheets.............................................................................. 7-48

  • Alcatel 4635H/J (R.2) (Voice mail system)

    7-4 Configuring an AMIS analog network .......................................... 7-50

    7-4-1 General ...................................................................................................... 7-50

    7-4-2 Configuration stages ................................................................................ 7-51

    7-4-3 Numbering sequences ............................................................................. 7-53

    7-4-4 Validation table ........................................................................................ 7-54

    7-4-5 Subscribers access authorisation to the AMIS network ......................... 7-55

    7-4-6 Sending an AMIS message....................................................................... 7-56

    7-4-7 Advice of non-delivery ............................................................................. 7-56

    7-5 IP OCTELNET ............................................................................................ 7-57

    7-5-1 General information ................................................................................. 7-57

    7-5-2 IP OCTELNET architecture ......................................................................... 7-57

    7-5-3 IP OCTELNET management procedure................................................... 7-58

    7-5-4 Fallback analog network ......................................................................... 7-58

    7-5-5 Advantages of the IP network/protocol mode ..................................... 7-58

    7-5-6 Impact of voice mail traffic on IP network/protocol............................. 7-60

    Chapter 8Facilities

    Chapter 9Glossary0-6 Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99

  • 1 OverviewChapter

    1-1 General

    The Alcatel 4635 is a voice mail system which is integrated in a shelf in the Alcatel 4400 PBX.

    The Alcatel 4635 messaging system is used to exchange, with a correspondent (person, mailboxor fax machine), information in the form of voice messages or faxes, store these messages orfaxes and restore them on demand to the recipient.

    The Alcatel 4635 software is supplied in a standard version (voice mail) to which different optionscan be added. These options include:

    - specific mailboxes

    - conversation recording

    - automated attendant

    - fax (Alcatel 4635H),

    - configuration of an OctelNet, AMIS network.

    t Concerning users of this documentation

    This documentation is intended for system administrators in charge of updating the voicemailboxes, preparing reports and optimising system management.

    Alcatel also provides training courses for these system administrators, available from thecommercial service.

    1-2 Main functions

    Note: The different functions are obtained using the specific mailboxes detailed in 4-2.

    1-2-1 Basic functions

    Notes:

    - The voice service guides the user during the different operations by menus and voice prompts.

    - The instructions are sent by pressing the keypad keys on the telephone set.Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 1-1

    - If the user has a reflex set, the dynamic function keys opposite the labels displayed during the requiredfacilities can also be used.

    t Telephone answerphone function

    Plays a standard message or a message recorded by the holder.

  • Chapter 1 Overview

    t Recording answerphone function

    Plays a message after which the caller can leave a message in the holders mailbox.

    t Mail functions

    Used to drop a message for a subscriber directly in that subscribers mailbox from the messagingservice access number.

    The messaging system offers:

    - Call by name

    - Delayed delivery

    - Distribution by individual list

    - Distribution by general list

    - Voice mailbox transfer

    - Night voice mailbox

    - Notification of internal and external calls

    - Password modification.

    1-2-2 Optional administrators

    t Recorder administrator

    - Recording of conversations in progress

    t Automated attendant administrator

    - Information centre mailboxes (ICMB):Callers hear a recorded message

    - Enhanced call processing:Routing does not require the assistance of an attendant, a voice menu proposes a routingchoice by entering a digit. Access to a correspondent is possible by dialling the set numberof the name.

    t Octel network administrator

    t AMIS network administrator

    t Fax administrator (Alcatel 4635H)

    - fax transmission-reception

    - fax routing and storage

    - fax on demand1-2 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    - fax collective mailbox

    - overflow of out of service fax machines to a server for storage

    - fax distribution centre.

  • Overview

    t Specific voice mailbox administrator

    - information bulletin distribution voice mailbox

    - questionnaire voice mailbox (OctelForm)

    - multi-user set voice mailbox

    - announcement voice mailbox.

    t Hotel administrator

    1-3 Hardware architecture

    1-3-1 Alcatel 4635H (R.2) version

    The boards comprising the Alcatel 4635H messaging system (greyed) are shown above in theAlcatel 4400 PBX main ACT shelf. They can also be placed in a peripheral shelf.

    In both cases, these boards must be placed in the same shelf.

    The basic hardware configuration comprises:

    - 1 VPM35 (Voice Processing Multiple35) board, for connecting an IDE hard disk.

    - Optionally, 1 or 2 MSBI (Mass Storage Board IDE) with one or two hard disks each (1.4GB

    SMT console

    10 Base TEthernet

    PC

    V24

    SPA3

    MSBIVPM35

    PRA

    CHCPU

    Z

    Analognetwork

    Protocolon Crystallinks

    BRA

    UA

    ABC-A protocolAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 1-3

    or 2.16GB capacity). They contain the software, voice guides, database and messages.

    - 1 to 8 SPA3 (Speech Processing Auxiliary) boards. They each offer 8 channels with simul-taneous access to the messaging system.

  • Chapter 1 Overview

    - Optionally, 1 ATB2 board (or ATB31 where fitted with 2 MSBI boards). Backplane comple-ment, for the IDE bus interconnection between VPM35 and MSBIs.

    - 1 V24 cable connecting the VPM35 board to a VT100 type console, called SMT (SystemManager Terminal), which must remain dedicated to the Alcatel 4635H messaging system.You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cablecan also be connected to the switch box, for remote maintenance. A printer connected tothe console is used to output reports and statistics.

    - 1 special Ethernet cable for connecting the VPM35 board to the customer LAN.

    Connection example:

    Alcatel4400

    CPU 1

    CPU 2

    VPM35

    Switch box

    or RMA

    modem STN

    PABX system PC

    SMT VT100console

    B

    A

    Printer1-4 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Overview

    1-3-2 Alcatel 4635J version

    The board comprising the Alcatel 4635J messaging system (greyed) is shown above in the Alcatel4400 PBX main ACT shelf. She can also be placed in a peripheral shelf.

    The basic hardware configuration comprises:

    - 1 VPS35 (Voice Processing System) board, on witch is connected a board allowing anEthernet connection.

    - 1 V24 cable connecting the VPS35 board to a VT100 type console, called SMT (SystemManager Terminal), which must remain dedicated to the Alcatel 4635J messaging system.You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cablecan also be connected to the switch box, for remote maintenance. A printer connected tothe console is used to output reports and statistics.

    - 1 special Ethernet cable for connecting the VPM35 board to the customer LAN.

    PC

    10 Base TEthernet

    UA

    PRA

    CHCPU

    Z

    Analognetwork

    SMT console

    V24

    BRA

    UA

    ABC-A protocol

    VPS35Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 1-5

  • Chapter 1 Overview

    Connection example:

    1-4 Software architecture

    1-4-1 Alcatel 4635H (R.2) version

    The software architecture of the Alcatel 4635H messaging system management is presented asfollows:

    The standard configuration (one SPA3 board and 1 hard disk) allows:

    - 2 simultaneous accesses.

    - 10 hours storage.

    - 1 500 voice mailboxes.

    - 1 language.

    MAIN MENU

    System general parameters Voice mailboxes System management

    - attendant schedules and portcontrol

    - date and time adjustment- notification parameters- ...

    - change service class profile- add mailbox- change mailbox- delete mailbox

    - system distribution lists- system reports (statistics)- network administration- ...

    Alcatel4400

    CPU 1

    CPU 2

    VPS35

    Switch box

    or RMA

    modem STN

    PABX system PC

    SMT VT100console

    B

    V24 A

    Printer1-6 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Overview

    The maximum configuration (8 SPA3 boards and 4 hard disks) allows:

    - 64 simultaneous accesses.

    - 722 hours storage.

    - 10,000 voice mailboxes.

    - 5 languages.

    The maximum storage duration indicated above is for a single language for the voice guides.Each additional language reduces the storage duration by about 5 hours.

    1-4-2 Alcatel 4635J version

    The software architecture of the Alcatel 4635J messaging system management is presented asfollows:

    The standard configuration allows:

    - 2 simultaneous accesses.

    - 10 hours storage.

    - 1 500 voice mailboxes.

    - 1 language.

    The maximum configuration allows:

    - 8 simultaneous accesses.

    - 40 hours storage.

    - 10 000 voice mailboxes.

    - 5 languages.

    MAIN MENU

    System general parameters Voice mailboxes System management

    - attendant schedules and portcontrol

    - date and time adjustment- notification parameters- ...

    - change service class profile- add mailbox- change mailbox- delete mailbox

    - system distribution lists- system reports (statistics)- network administration- ...Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 1-7

  • Chapter 1 Overview1-8 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • 2 General commandsChapter

    2-1 Access to the main menu

    The GREETING PROMPT is displayed on start-up in the language specified with the command.If the language is different, contact technical support.

    Enter one of the two manager passwords. The following main menu is displayed:

    WELCOME TO THE ALCATEL VOICE/DATA NETWORK

    ALL NETWORK DATA AND PROGRAMS ARE THE CONFIDENTIAL AND/ORPROPRIETARY PROPERTY OF ALCATEL AUSTRIA AG AND/OR OTHERS.UNAUTHORIZED USE, COPYING, DOWNLOADING, FORWARDING OR

    REPRODUCTION IN ANY FORM BY ANY PERSON OF ANY DATA OR

    PROGRAM IS PROHIBITED.

    (c) ALCATEL Austria AG, 1995, ALL RIGHTS RESERVED

    PLEASE ENTER SYSTEM MANAGEMENT PASSWORD:

    MAIN MENU

    GENERAL SYSTEM PARAMETERS SYSTEM MANAGEMENT

    1 - SYSTEM PARAMETERS 11 - SYSTEM DISTRIBUTION LISTS

    2 - ATTENDANT SCHEDULES, PORT MONITORING 12 - DISK MANAGEMENT

    3 - SET DATE/TIME 13 - SYSTEM MAINTENANCE4 - PORT ASSIGNMENTS 14 - SYSTEM REPORTS

    5 - OUTCALLING PARAMETERS 15 - NETWORK MANAGEMENT

    6 - DIALING PARAMETERS 16 - DATABASE ACCESS

    17 - EXTERNAL APPLICATION MGMT

    MAILBOXES 18 - X25 INTERFACE MANAGEMENT

    19 - NOT APPLICABLE

    7 - CHANGE CLASS OF SERVICE PROFILE 20 - SERVICE OPERATIONSAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 2-1

    8 - AADD MAILBOX 21 - SYSTEM BACKUP AND RESTORE

    9 - CHANGE MAILBOX 22 - LAN MANAGEMENT

    10 - DELETE MAILBOX

    ENTER MENU SELECTION NUMBER:

  • Chapter 2 General commands

    The sub-menus are presented in three groups:

    - system general parameters

    - voice mailboxes

    - system management.

    READ THE FOLLOWING INFORMATION BEFORE ANY OPERATION:

    To select one of the sub-menus, enter the corresponding number and press

    the key to validate, and so on through the tree structure.

    Regardless of the level in the tree structure, you can press CTRL/Cto return to theprevious menu.

    When parameters have been modified in a menu, the Ctrl/C command can also beused to exit this menu without validating these modifications.

    To navigate through a menu and modify the parameters, use the or

    keys or the arrow keys.

    To modify parameters in a menu, press the key after each modification to

    a parameter or press F4 (on a VT100 terminal) or F4 (on a emulated PC) to validatethe complete page (if the menu is contained on several pages, repeat the operation for eachpage).

    Note:

    To designate the sub-menus, the following convention has been adopted for this manual:

    Example: a menu designated by 13.4 is obtained by carrying out the following operations from the MAINMENU:

    - enter 13 on the keyboard and validate by pressing the key,

    - when the new menu is displayed, enter 4 on the keyboard and validate by pressing the

    key, the menu designated by 13.4 is displayed on screen (the menus concerned by this exampleare shown on the next page).

    Before quitting the console, return to the greeting prompt (Ctrl/C command) to lockthe access by password.

    Return

    Return

    Return

    Return

    Return2-2 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • General commands

    2-2 Checking the installed configuration

    Note: In the following menus, do not confuse the maximum capacities, which are available on the system,with the authorised capacities, which depend on the configuration planned for the system.

    2-2-1 Checking access port allocation

    From the MAIN MENU, enter 4 to obtain the following menu:

    Then enter 2 to obtain:

    - the number of ports installed on the server

    - the number of ports authorised for use

    - the number of ports authorised.

    MAIN MENU

    GENERAL SYSTEM PARAMETERS SYSTEM MANAGEMENT

    1 - SYSTEM PARAMETERS 11 - SYSTEM DISTRIBUTION LISTS

    2 - ATTENDANT SCHEDULES, PORT MONITORING 12 - DISK MANAGEMENT

    3 - SET DATE/TIME 13 - SYSTEM MAINTENANCE4 - PORT ASSIGNMENTS 14 - SYSTEM REPORTS

    5 - OUTCALLING PARAMETERS 15 - NETWORK MANAGEMENT

    6 - DIALING PARAMETERS 16 - DATABASE ACCESS

    17 - EXTERNAL APPLICATION MGMT

    MAILBOXES 18 - X25 INTERFACE MANAGEMENT

    19 - NOT APPLICABLE

    7 - CHANGE CLASS OF SERVICE PROFILE 20 - SERVICE OPERATIONS

    8 - ADD MAILBOX 21 - SYSTEM BACKUP AND RESTORE

    9 - CHANGE MAILBOX 22 - LAN MANAGEMENT

    10 - DELETE MAILBOX

    ENTER MENU SELECTION NUMBER:

    MENU 4 - PORTS ASSIGNMENTS

    1 - CONFIGURE PORTS

    2 - DISPLAY PORT CAPACITY INFORMATION

    3 - ABCA MANAGEMENTAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 2-3

  • Chapter 2 General commands

    You can activate the installed access ports to the maximum authorised for the server.

    Return to the MAIN MENU by pressing Ctrl/C.

    2-2-2 Checking disk capacity

    From the MAIN MENU, enter choice 12 to obtain, for example, the following display:

    The installed capacity expressed in hours is that of the zones used for caller message storage.This is the physical capacity of the disk, minus the zones used by the software, voice menus andthe database.

    The authorised capacity is a part of the installed capacity, limited by the configuration.

    The free capacity represents the remaining usable zone. This is never equal to the value installedbecause of the personal greeting messages.

    The free storage space percentage is monitored: a secondary alarm message is sent when thelevel reaches 20%: a primary alarm message is sent when the level is null.

    Return to the MAIN MENU by pressing Ctrl/C.

    MENU 4 - PORT CAPACITY INFORMATION

    INSTALLED: 8

    AUTHORIZED: 36

    USED: 24

    MENU 12 - DISK MANAGEMENT

    NUMBER OF DISKS:

    INSTALLED: 1

    RUNNING: 1

    MESSAGE SPACE (HOURS):INSTALLED: 34:41:20

    AUTHORIZED: 170

    FREE: 34:27:48

    PERCENT FREE: 99%2-4 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • General commands

    2-2-3 Checking the installation

    From the MAIN MENU, enter 13 to obtain the following menu:

    Caution: This menu is used to carry out several operations, some of which have very far reaching conse-quences. Only use those operations described below.

    If you make an error during data entry, return to MENU 13 immediately by Ctrl/C.

    Menu 13 - System Maintenance

    1 - SHUT DOWN WITH DUMP2 - REVIEW STATUS LOG3 - SCROLL STATUS LOG4 - DISPLAY SOFTWARE LEVELS5 - TURN MESSAGE WAITING INDICATORS BACK ON6 - RESET RS232 INTEGRATION LINK7 - DISPLAY SOFTWARE FEATURES INSTALLED

    8 - REVIEW CURRENT ALARM STATUS9 - BAD PASSWORD DISCONNECT ERROR (ENABLED/DISABLED): DISABLED10 - REVIEW PHRASE MANAGEMENT11 - REVIEW CARD MANAGEMENT12 - CPU SWITCHOVER - NORMAL: N ABNORMAL: N 13 - BLOCK AUTOMATED OPERATOR TRANSFER ERROR (ENABLE/DISABLE): DISABLED14 - PURGE AND CONVERT FOLLOW-ME-FORWARD MAILBOXES15 - DISPLAY CAPACITY INFORMATION16 - NAMESEND UTILITY

    ENTER OPTION: Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 2-5

  • Chapter 2 General commands

    2-2-3-1 Checking the software version

    From MENU 13, enter 4 to obtain, for example, the following display:

    The software version is displayed top right.

    Return to MENU 13 by pressing Ctrl/C.

    11 JAN 99 10:27:42 az AZVPMOD Serial # ........ 1234 Software Release ...... 2.2.0Network Serial # ...... 1234 System Type ...... A4635H / VPM35 Rev.0SPA3 log. 2 phys. 5 PROM 2.01 DSP OKTelephone System Type: 5 - FranceBoot Prom ........ e2.03 IPL Extension .... 02.20 SPA3 ............. B2.02Menus ............ 04.13 Termcap .......... 20.12 SPA3/DSP ......... 00.13LAN/OS ...... 11.22 LAN/APP ..... 99.01Operating System .......... 99.04.28 System Services ........... 99.04.28Trees ..................... 99.04.20 ABCA Com. Handler ......... 99.04.20System Manager ............ 99.04.20 Purge Task ................ 99.04.20Line Tasks ................ 99.04.20 Adm Task .................. 99.04.27X25 Operation ............. 99.04.20 ACL Task .................. 99.04.20ASA Task .................. 99.04.20 IMSO Task ................. 99.04.20OET Task .................. 99.04.20 Background Task ........... 99.04.20System Bkup/Rstr .......... 99.04.20 LAN Router Task ........... 99.04.20DN Mail Tasks ............. 99.04.202-6 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • General commands

    2-2-3-2 Checking the available options

    From MENU 13, enter 7.

    The following, for example, is displayed:

    This menu is displayed on two pages.

    Only the software options preceded by Y are validated.

    The $ sign which follows some options does not appear on the actual menu. It indicates thoseoptions not applicable on the Alcatel 4635 system.

    Press the key to display the second page.

    Namely:

    18 JUN 99 09:03:49 az AZVPMOD Serial # ........ 1234 Software Release ...... 2.2.0Network Serial # ...... 1234 System Type ......A4635H / VPM35 Rev.0Y 8 - Bulletin Mailbox Y 9 - CSAY 10 - InterMail $ Y 12 - PowerCall Agent AccessY 15 - Follow-Me-Forward Y 16 - Call Detail RecordingY 17 - Database Retrieval Y 22 - Forms MailboxY 23 - Monitor Mailbox Y 32 - General Line Types $

    33 - Set Emulation Y 34 - RS232 Integrations35 - In-band Integrations $ 36 - ROLM Limited $37 - Siemens Limited $ 38 - 72 Port Option

    Y 40 - Information Processing Y 42 - Hotel/MotelY 43 - DTMF Forms Mailbox Y 44 - NetworkingY 45 - Enhanced Call Processing Y 46 - Ability to Reset PasswordsY 48 - Information Center Mailboxes Y 49 - AMIS Analog NetworkingY 51 - Index I Y 52 - Index IIY 55 - Conference Mailbox Y 56 - Fax ProcessingY 57 - Announcement Mailbox 58 - ACP Integrations $

    59 - ACP MTA $ Y 60 - Skip Password62 - Centralized Network Management Y 64 - Record on-line

    Y 65 - ANI Integrations Y 66 - Fax Delivery Mailbox67 - Global Message Redundancy -Continued-

    18 JUN 99 09:04:40 az AZVPMOD Serial # ........ 1234 Software Release ...... 2.2.0Network Serial # ...... 1234 System Type ...... A4635H / VPM35 Rev.0Y 68 - Extension Mailbox 71 - No Beep for Record on-lineY 73 - Connectivity Y 74 - Digital Networking

    75 - Octel Admin Y 77 - System Backup & Restore

    ReturnAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 2-7

    Return to MENU 13 by pressing Ctrl/C.

  • Chapter 2 General commands

    2-2-3-3 Checking the authorised number of voice mailboxes

    From MENU 13, enter 15 to obtain, for example:

    Return to MENU 13 by pressing Ctrl/C.

    2-2-3-4 Checking the installed languages

    From MENU 13, enter 10 to obtain, for example:

    Menu 13 - System MaintenanceSystem Capacity Information

    Authorized Used---------- ----

    Mailboxes:

    Voice Messaging 14848 2

    Application N/A 1

    Total Mailboxes Used: 3

    Licences:

    Fax 14848 0

    Client Access 9999 0

    Languages: 8 ----

    Press any key to return to option selection:

    Menu 13 - System Maintenance AZReview Phrase Management

    Nr Language Type Phrase Prompt InRAM Digi Date/TimeLevel Level Level Rate Prompting

    1 European French EF.20.00 FR.20.01 FR.20.00 16K DM/242 British English BE.20.01 BE.20.00 BE.20.00 16K DM/243 European Italian IT.20.00 IT.20.01 IT.20.00 16K DM/244 European Spanish ES.20.01 ES.20.02 ES.20.00 16K DM/245 European German GR.20.01 GM.20.01 GM.20.00 16K DM/246 Arabic Female AR.20.00 AR.20.00 AR.20.00 16K MD/127 Malay ML.20.00 ML.20.01 ML.20.00 16K MD/128 Dutch DC.20.01 DC.20.00 DC.20.00 16K MD/12

    Phrase Space Available (Hours):Total: 193:52:01Free: 158:10:30Percent Free: 812-8 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    Return to MAIN MENU by pressing Ctrl/C.

  • General commands

    2-3 Modifying the date and time

    From the MAIN MENU, enter 3.

    The following is displayed, for example:

    Caution: In case of a change in the year, the statistics will be incorrect.

    To change the time and date presentation format (US, European, etc.):

    - return to the MAIN MENU by pressing Ctrl/C,

    - enter 13 followed by 10 to display:

    Examples:

    - 1 (MD/12) = US format Month/Day on 12 hours (AM and PM)

    - 4 (DM/24) = European format, Day/Month on 24 hours.

    MENU 3 - SET DATE/TIME

    DATE: 18/06/99 TIME: 9:37:54

    Menu 13 - System Maintenance AZReview Phrase Management

    Nr Language Type Phrase Prompt InRAM Digi Date/TimeLevel Level Level Rate Prompting

    1 European French EF.20.00 FR.20.01 FR.20.00 16K DM/242 British English BE.20.01 BE.20.00 BE.20.00 16K DM/243 European Italian IT.20.00 IT.20.01 IT.20.00 16K DM/244 European Spanish ES.20.01 ES.20.02 ES.20.00 16K DM/245 European German GR.20.01 GM.20.01 GM.20.00 16K DM/246 Arabic Female AR.20.00 AR.20.00 AR.20.00 16K MD/127 Malay ML.20.00 ML.20.01 ML.20.00 16K MD/128 Dutch DC.20.01 DC.20.00 DC.20.00 16K MD/12

    Phrase Space Available (Hours):Total: 193:52:01Free: 158:10:30Percent Free: 81Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 2-9

  • Chapter 2 General commands2-10 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • 3 Managing operator schedules and notification parameters

    Chapter

    3-1 Operator schedules

    From the MAIN MENU, enter 2, validate, enter 1 and validate again.

    You are then prompted for a time number from 1 to 30 (each number must correspond to aspecific time period, this number is used by the voice mailbox profiles). The following menu isdisplayed:

    Operator availability: 1 = always, 2 = part-time, 3 = never.

    If part-time is selected, indicate the availability time periods.

    Indicate, after the digits 1 to 30, the telephone numbers to which the messaging system mayattempt transfer.

    Indicate after P1 to P4, the number to dial if a mailbox is not yet identified.

    MENU 2 - OPERATEUR SCHEDULES AND PORT MONITORING DEMO

    - OPERATEUR SCHEDULES-OPERATEUR SCHEDULE NUMBER: 1OPERATEUR AVAILABILITY ON WEEKDAY: 2 - PART-TIMEWEEKDAY SCHEDULE (IF PART-TIME AVAILABILITY):

    BEGIN: 6:00 BEGIN: 13:30 BEGIN:END: 12:00 END: 20:30 END:

    OPERATEUR AVAILABILITY ON WEEKEND OR HOLIDAY: 3 - NEVERWEEKEND/HOLIDAY SCHEDULE (IF PART-TIME AVAILABILITY):

    BEGIN: BEGIN: BEGIN:END: END: END:

    OPERATEUR NUMBERS:1 : 3335 2 : 3 : 4 : 5 :6 : 7 : 8 : 9 : 10 :11 : 12 : 13 : 14 : 15 :16 : 17 : 18 : 19 : 20 :21 : 22 : 23 : 24 : 25 :26 : 27 : 28 : 29 : 30 :P1 : 3335 P2 : P3 : P4 : - Continued-Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 3-1

  • Chapter 3 Managing operator schedules and notification parameters

    After validating the previous menu, the following menu is displayed automatically:

    Indicate, for this time period, the days included in the week-end.

    Add the dates of the public holidays in the year (40 maximum).

    Validate.

    Note: If the time periods are numerous, remember to note them down or print them, so that you can allocatethem to the mailboxes without error.

    3-2 Notification parameters

    Notification of a messages waiting consists in calling the subscribers periodically to signal thepresence of messages in their mailboxes, during a programmable time period. Such notificationmay be configured for all messages or for urgent messages only.

    Normally, sets connected to the Alcatel 4400 PBX are equipped with LEDs for internal notification.However, a subscriber who is out of the office can request notification on an internal set of hischoice or on an external number.

    The temporary validation of this notification can be carried out using the personal options of themailbox.

    Depending on his class of service, the subscriber may also modify the time periods and/ortelephone numbers which are to receive notification.

    The sites receiving the external calls can also be restricted, internal, local external, long-distance,international.

    MENU 2 - OPERATOR SCHEDULE AND PORT MONITORING

    - SET WEEKEND/HOLIDAYS -

    WEEKEND

    MON: N TUE: N WED: N THU: N FRI: N SAT: Y SUN: Y

    HOLIDAYS

    01/01

    OPERATOR SCHEDULE UPDATED. PRESS ANY KEY TO CONTINUE:3-2 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Managing operator schedules and notification parameters

    The local external calls can be extended to the adjacent zones.

    From the MAIN MENU, enter 5 to display, for example:

    This menus used to set a standard time period, the type of messages that must be notified, theconditions for carrying out the calls and describing the authorised adjacent zones.

    The time period set on this screen is an example for calls during office hours.

    Type of message : 1 = all messages; 2 = only urgent messages.

    Notification interval. 1 = 1 hour; 2 = 2 hours; 3 = 4 hours; 4 = 1 day; 5 = immediate; 6 = never.

    On each LOCAL AREA line, you can place 8 authorised area codes.

    Each line has a corresponding group name (A to F), that is found in the class of service allocatedto the subscriber mailboxes.

    The last line concerns the statistics. It can contain 8 area codes for adjacent zones which will becounted in the local calls.

    MENU 5 - OUTCALLING PARAMETERS DEMO

    INITIAL WEEKDAY OUTCALL NOTIFICATION SCHEDULE FOR NEW SUBSCRIBERS:START TIME: 8:00 MESSAGE TYPE: 1 - ALL MESSAGESSTOP TIME: 17:00 OUTCALL INTERVAL: 2 - TWO HOURS

    RETRY INTERVALS FOR OUTCALL NOTIFICATION - URGENT MESSAGESNUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 4 NO-ANSWER: 5MINUTES BETWEEN ATTEMPTS ON: BUSY: 10 NO-ANSWER: 30

    RETRY INTERVALS FOR OUTCALL NOTIFICATION - NO-URGENT MESSAGESNUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 3 NO-ANSWER: 4 MINUTES BETWEEN ATTEMPTS ON: BUSY: 20 NO-ANSWER: 40

    "LOCAL" AREA CODE GROUP A: 800"LOCAL" AREA CODE GROUP B: 800"LOCAL" AREA CODE GROUP C: 800"LOCAL" AREA CODE GROUP D: 800"LOCAL" AREA CODE GROUP E: 800"LOCAL" AREA CODE GROUP F: 800STATS "LOCAL" AREA CODE GROUP: 800Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 3-3

  • Chapter 3 Managing operator schedules and notification parameters3-4 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • 4 Managing voice mailboxes and user profiles

    Chapter

    4-1 Overview

    To subscribe a user to the Alcatel 4635 messaging system, you must assign the user a voicemailbox. This is defined by:

    - the type of mailbox assigned, designated by a number

    - the class of service assigned, designated by a number.

    There are different types of voice mailbox, offering specific functions. An voice mailboxcan be individual (attached to a set) or collective. Certain types are standard, while others dependon the software options installed (see 4-2).

    The definition of a mailbox is completed by a series of parameters, called the class of service,restricting or increasing the possibilities available by the type of mailbox. A class of service maybe common to several mailboxes.

    Management can be simplified using ready to use subscriber profiles which are an associationof a type of voice mailbox and a specific class of service according to the requiredprofile (see 4-3).Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-1

  • Chapter 4 Managing voice mailboxes and user profiles

    4-2 Description of the different types of voice mailbox

    4-2-1 Standard configuration subscriber mailboxes

    - Type 0: This voice mailbox type is commonly used in the messaging systems. It has themaximum number of possibilities. It allows answer mode and messaging mode.Type 0 can also be used by certain collective mailboxes.

    - Type 51: Same as type 0, but with restricted notification possibilities.

    - Type 53: Simplified use (answer mode). Notification cannot be modified.

    - Type 54: Adapted for the Groups/sub-groups function (transmission and reception of mes-sages within a group).

    4-2-2 Standard configuration collective mailboxes

    - Type 6: General distribution list voice mailbox. Allows subscribers to send the same mes-sage to several voice mailboxes.

    - Type 29: Dial by name voice mailbox. This allows callers who do not know the number ofa recipient to enter the name via the numbering keypad.

    - Type 30: Voice mailbox used for the automated attendant function. The caller provides anumber or a recipient name.

    - Type 34: Voice mailbox for automatic transfer to a previously defined set.

    - Type 35: Same as type 34, but with the possibility to forward to two different sets accordingto the programmed time.

    4-2-3 Optional mailboxes (depending on the versions or installed software options)

    - Type 1: Playback ICBM, information centre voice mailbox. Allows the caller to listen toannouncements or general messages in the form of voice messages or faxes. Themessages are established and modified by messaging system administrator col-laborators, designated when the mailbox was initialised.

    - Type 2: Playback and answer ICMB. Same as type 1allowing the caller to respond byinformation, which will be communicated to the collaborators voice mailbox(author of the message).

    - Type 3: ICMB voice mailbox with greeting message cycle. Same as type 1, but only ableto contain voice messages (6 max.), which will be played in sequence, withprogression to the next message after each call.

    - Type 4: Communication voice mailbox. Used to broadcast a message to a group of subs-cribers or all the subscribers if no group is defined.

    - Type 5: Announcements voice mailbox. Used to broadcast announcements at specificintervals via loudspeaker system connected to the PBX.

    - Type 7: Voice mailbox used for the fax on demand transmission function. The caller indi-4-2 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    cates the recipient fax machine.

  • Managing voice mailboxes and user profiles

    - Type 10: Questionnaire voice mailbox (OctelForm). Contains a series of questions, to whichthe caller responds. All the replies constitute a single message, recorded in thetype 11 associated mailbox .

    - Type 11: Transcriptor voice mailbox (OctelForm). Associated with mailbox type 10, usedto consult messages transmitted by latter.

    - Type 12: Questionnaire voice mailbox (OctelForm). Identical to type 11, except that repliesare by DTMF codes (external PC software required).

    - Type 20: Voice mailbox for hotel rooms (DTMF).

    - Type 21: Hotel room voice mailbox when the sets have no DTMF numbering.

    - Type 22: Hotel voice mailbox for reception desk.

    - Type 28: Collective set voice mailbox. Mailbox allocated to a set shared by several users,each having a type 0 individual voice mailbox associated to it. It announces tothe caller the list of the different names and the caller makes a choice by enteringa digit from 1 to n.

    - Type 31: ECP voice mailbox. Announces a selection menu, to which the caller responds byentering a digit from 1 to 9, enabling it to transfer to the different voice mailboxesof an information centre.

    - Type 32: Same as type 31, but in addition the caller has the possibility of also entering astation number.

    - Type 33: Same as type 32, but in addition the caller has the possibility of also entering avoice mailbox number.

    - Type 45: Collective voice mailbox for reception or distribution of fax (used by the FaxStation,FaxBroadcast and FaxAgent applications).

    - Type 58: Voice mailbox for conference recording (3 hours capacity).

    - Type 60: Voice mailbox for surveillance. Identical to type 0 (password cannot be modifiedby subscriber group)

    - Type 61: Voice mailbox for automatic tests (AMIS network callback).Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-3

  • Chapter 4 Managing voice mailboxes and user profiles

    4-3 Standard management (user profiles)

    4-3-1 Profile overview

    The system proposes pre-defined user profiles in order to simplify management:

    - traditional profile : destined for most subscribers

    - simplified profile : destined for a basic functions only subscriber (answerphone-recorder)

    - advanced profile : destined for an experienced user who makes extensive use of themessaging system.

    The 10 classes of service (CS) presented in the table below correspond to a user profile thatis combined or not with the Network and Fax options.

    (The 10 classes of service 30, 31, 32, 40 and 42 are only used by the Alcatel4635H version).

    Namely:

    Depending on the case, the type of voice mailbox associated with the class of service is 0 or 53(see 4-2).

    4-3-2 Profile management

    Once the user profile has been defined (Traditional, Simplified or Advanced), locate in the previoustable ( 4-3-1) according to the required configuration (without option, with network, fax ornetwork + fax option):

    - the type of voice mailbox used (0 or 53)

    - the class of service number (CS 10, 20, 30, 40, 11, 31, 12, 22, 32 or 42)

    and note down these two numbers which will be needed in the management menus.

    Software functions available for your

    installation

    Traditional profile(x0)

    Simplified profile(x1)

    Advanced profile(x2)

    Without option (1x) CS 10 + mailbox 0 CS 11 + mailbox 53 CS 12 + mailbox 0

    Network (2x) CS 20 + mailbox 0 - CS 22 + mailbox 0

    Fax (3x) CS 30 + mailbox 0 CS 31 + mailbox 53 CS 32 + mailbox 0

    Network and fax (4x) CS 40 + mailbox 0 - CS 42 + mailbox 04-4 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    Example: For a traditional user profile and standard software installation (without option), the type of voicemailbox is 0 and the number of the class of service is 10.

  • Managing voice mailboxes and user profiles

    To create a voice mailbox from your profile, just ADD a voice mailbox 0 or 53,indicating the associated class of service and the parameters concerning thesubscribers.

    PROCEDURE:

    From the MAIN MENU, enter 8:

    After entering the mailbox number (for a subscriber, this is usually the set number), type 0 isdisplayed by default. If appropriate, enter another mailbox type and validate.

    Note: The menu displayed can vary according to the type of mailbox.

    The menu for a type 0 mailbox is displayed. For example:

    The parameters which MUST be completed are detailed below. Additional parameters are shownin 4-4-2-2 (see 2-1 for the use of the various commands):

    The number and type of mailbox are entered automatically.

    - Mailbox name:This must be that of the subscriber, followed by the first name, from 2 to 20 characters. Thesenames are used to identify a subscriber when the call by name option is used.

    MENU 8 - ADD MAILBOX 35H_DR_110

    MAILBOX NUMBER: 4711 MAILBOX TYPE: 0 - VOICE MESSAGING

    APPLICATION MAILBOX:

    MAILBOX NAME: COMMUNITY No: GROUP ID:

    DEPARTMENT: EXPRESS ADDRESS:

    SUBSCRIBERS EXTENSION: 4711 ALIAS ADDRESS:OPERATOR EXTENSION: EXTENSION MAILBOX:

    CALLING GROUP: 0 OPERATOR SCHEDULE: 1CLASS OF SERVICE: 1 AFTER HOURS MAILBOX:INITIAL PASSWORD: 155239 FORWARDING DESTINATION NODE:INITIAL ENTRY TUTORIAL: Y FORWARDING DEST. MAILBOX:

    INITIALIZE OUTCALLING: N INT. LINK NUMBER: 1INIT. OUTCALL No.: REL. ANS. LANGUAGE 1: 4 2: 3:OUTCALLING AUTH. CODE: EMAIL ACCESS: 0 NONEPAGER TYPE: 0 - NO PAGING SETUP INFORMATION SERVICE: NCALLER PROMPTING: 1 - FULL MAILBOX VPMOD ID: 35H_DR_110MESSAGE WAITING ALLOWED: N FAX COVER SHEET TYPE: 0 - NONEMAILBOX LANG.: 4- BRITISH ENGLISHBULLETINS 1: 2: 3: 4: 5:Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-5

    Note: each mailbox must have its own name.

  • Chapter 4 Managing voice mailboxes and user profiles

    - Department:7 characters maximum. Used in the statistics.

    - Subscribers extension:By default, this is the mailbox number. If the latter is not the number of the set, change it.This number is used for notification.

    - Operator extension:Enter a number between 1 and 30 corresponding to one of the time periods defined inConfiguration of generalities menu 1.2. If there is no time period defined, this canbe the attendant set number or a secretary set number.

    - Class of service:Assign a class of service number, retained for this mailbox.

    - Initial password:The password displayed is a random number, automatically assigned on mailbox creation.For greater simplicity, it is normal for the messaging system manager to replace this codeby the set number. On initial access, the subscriber must replace the initial password by acode of his choice.

    - Operator schedule:Enter the attendant time period defined in Generalities for this set.

    Note: Since the classes of service used for the profiles are already created, no modification is required.However, it is possible to modify the parameter values to meet specific requirements. In this case, followthe verification/modification of a class of service procedure (see 4-4-1-2) indicating the number of theclass to modify. The parameter default values are indicated in 4-4-1-3.

    4-4 Customised management

    4-4-1 Management of classes of services

    4-4-1-1 Generalities

    There can be up to 64 classes of service (CS), designated by a number from 1 to 64.

    The CSs can be created by modifying the default value of the existing parameters. Someparameters can only be coded if the function that they control corresponds to an installed softwareoption.

    The standard classes of service 1 to 6 contain a name designating the type of user:

    - CS 1 Director (offering the maximum number of possibilities)

    - CS 2 Head of department (with restricted possibilities as regards CS 1)

    - CS 3 Office manager (with restricted possibilities as regards CS 2)

    - CS 4 Sales staff (with a number of messages and storage duration greater than CS 3)4-6 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    - CS 5 Secretary (with restricted possibilities as regards CS 4)

    - CS 6 Employee (with restricted possibilities as regards CS 5)

    - CS 64 Reserved for the two mailboxes for the messaging system manager.

  • Managing voice mailboxes and user profiles

    These job titles are given as an example only. You should consider the level of telephone activityof a subscriber when determining this.

    Some CS parameters can be modified. The default values of classes of service 1 to 64 are detailedin 4-4-1-3.

    Specific classes of service are also created for standard management, see 4-3.

    Note: All subscribers can have class of service 1 (maximum backup duration). However, if you grant allsubscribers maximum played message backup duration, you will reduce the total available storage capacity,this capacity being common to all users. Therefore, you should assign the class of service that is the mostappropriate for each user.

    4-4-1-2 Verification or modification of a class of service

    Caution:

    In the case of modification, all the voice mailboxes previously associated withthis class of service will be modified.

    From the MAIN MENU, enter 7 and enter the number of the class of service to verify or modify.The following menu on two pages is displayed.

    For example:

    MENU 7 - CLASS OF SERVICE PROFILE 35H_DR_110

    CLASS OF SERVICE: 1

    NAME : NUMBER OF MAILBOXES: 64

    PERSONAL GREETING: 1 - MULT. GREETINGS OCTELNET PRIORITY LEVEL: 2- PRIORITY

    EXTENDED ABSENCE GREETING ALLOWED: Y NAMENET ENTRY TYPE: 0 - USAGE - BASED

    MAX GREETING LENGTH (MIN:SEC): 2: 00 TYPE OF AMIS NETWORKING: 3- INT11EXT. ABSENCE GRTG. BLOCKS MESSAGE: Y FORWARDING CONTROL: Y - USER/SYS. MGR.

    IF FORWARDED, RETURN NETWORK MESSAGE: Y

    MAX MESSAGE LENGTH (MIN:SEC): 1: 00 SEND MESSAGES: 1 - SYSTEM-WIDE ALLOWEDMAX MESSAGES (TOTAL): 135 SEND BULLETINS:YMAX FUTURE DELIVERY MESSAGES: 40 FUTURE DELIVERY UP TO (DAYS): 60

    DAYS NEW MESSAGES KEPT: 25 FAX MESSAGING CODE: 1 - COMPOUND FAX

    DAYS SAVED MESSAGES KEPT: 30 MAX No. OF FAX PAGES: 50

    - Continued -Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-7

  • Chapter 4 Managing voice mailboxes and user profiles

    The different parameters presented in the menu are detailed below (see 2-1 for the use of thevarious commands):

    - Personal greeting:

    . If = 0, the subscriber is only authorised the standard message

    . If = 1, the subscriber can choose between the standard greeting message or 1 personalgreeting message

    . If = 2, two personal greeting messages, one for busy and one for no answer.

    - Extended absent greeting:If authorised (Y), the subscriber can, by access to the personal options, replace the ordinarygreeting message by a more appropriate one. When returning to normal, the usual greetingmessage is automatically reactivated.

    - Max. greeting length (min:sec):From 0:15 to 30:00.

    Caution: The maximum length of the greeting message entered here is taken into account at the level ofeach mailbox created with this profile. Therefore, this duration needs to be limited (for example: 0:45) sothat the messaging system recording volume is not saturated rapidly (max. duration x no. mailboxes).

    MENU 7 - CLASS OF SERVICE PROFILE (PAGE 2) 35H_DR_110

    CLASS OF SERVICE: 1

    TYPE OF OUTCALLING: 4 - LONG INTERNATIONAL MAX No. OF GROUP LISTS: 15

    OUTCALL CONTROL: 3 - FULL USER CONTROL NUMBER OF DESTINATION PER LIST: 25

    NOTIFICATION FAILURE MESSAGE: Y ACCESS TO SYSTEM DISTRIBUTION LISTS: Y

    ACCESS SECURITY: 1- ALLOWED MSG LOCATOR: 1 - LOCATE MESSAGES SENT

    DAY UNTIL PASSWORD CHANGE: 999 HOME/GUEST MAILBOXES ALLOWED: YSKIP PASSWORD ON DIRECT CALL: Y RESTART ALLOWED (TYPES 51, 53, 54): YLIMITED CALLER ACCESS: N DIAL-BY-NAME ENABLED: Y

    EASY ACCESS VIA TELEPHONE ANSWERING: Y

    AUTO PLAY: N DATE AND TIME PLAYBACK: 2- USER CONTROL

    APPLICATION ACCESS: 2- USER/SYS. MGR. REMOVE INTRODUCTION: YDELETION WARNING: 2- HEAR MSG/SAVE CALL SENDER: 1 - NOT SUPERVISEDMAX RECORD ON-LINE: 1 - 30 MINUTES

    - Continued -4-8 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Managing voice mailboxes and user profiles

    - Extended absence greeting blocks message: The caller is not prompted to leave a message if = Y.

    - Max. message length (min : sec): From 0:15 to 30:00.

    - Max. messages (total): Adapt these 5 parameters according From 1 to 135. to the activity of the subscriber

    - Max. future delivery messages: From 1 to 135 (If = 0, inhibited).

    - Days new messages kept: For these last two parameters, From 1 to 365. 999 sets an unlimited duration

    - Days saved messages kept: From 1 to 365.

    - Number of mailboxes:Number of mailboxes to which this class of service has been assigned.

    - OctelNet priority level: These three parameters assume optional - NameNet entry type: software. See Chapter 7.- Type of AMIS networking: Leave the 0 default value.- Forwarding control:

    In a network case, forwarding to a mailbox outside the local site are controlled by the userand manager if = Y, by the messaging system manager only if = N.

    - If forwarded, Return Network Message:Y = network messages are forwarded to the sender, with a message indicating that thismailbox is not a subscriber voice mailbox.

    - Send messages:Message transmission can be restricted and even illegal for a mailbox operating inanswerphone mode only.

    . If = 0, no authorisation

    . If = 1, transmission authorised

    . If = 2, transmission restricted to within the group.

    - Send bulletins:If = Y, the subscriber is authorised to send messages to a bulletins mailbox.

    - Future delivery up to (days): From 0 (inhibited) to 365 days maximum.

    - Fax messaging code:

    . If = 0, fax messages not authorised

    . If = 1, fax authorised with voice commentsAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-9

    . If = 2, fax without voice comments.

  • Chapter 4 Managing voice mailboxes and user profiles

    - Max. number of fax pages:If = 0, inhibition. From 1 to 250.

    - Type of outcalling:

    . If = 0, no o/g calls

    . If = 1, internal calls

    . If = 2, local external calls

    . If = 3, national calls

    . If = 4, international calls.

    - Outcall control:Determines whether the subscriber is authorised to modify the notification data, telephonenumber or time period established by the messaging system manager.

    . 0 = no

    . 1 = yes for the number

    . 2 = yes for the time period

    . 3 = combines 1 and 2

    - Notification failure message:If = Y, the subscriber is informed of a call failure.

    - Access security:If = 0, disables the mailbox access attempt tracking function (leave as = 0 by default).

    - Day until password change:Duration from 1 to 365 days, before a subscriber has to change the password. 999 sets anunlimited duration for use of a password without its having to be changed.

    - Skip password on direct call:If = N, the subscriber must enter the password even for a direct call to the mailbox.

    - Limited caller access:If = Y, the caller cannot use the pressing * key to designate another voice mailbox than theone reached.

    - Easy access via telephone answering:If = Y, a subscriber calling his mailbox set to answerphone mode can use the easy accesskey to access the voice mailbox.

    Note: This key, which is usually #, is defined in Configuration of Generalities, menu 1.2.

    - Auto play:If = Yes, the subscriber accessing his mailbox does not have to enter 1>1 to listen to anymessages.4-10 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    - Application access:This function is optional and requires the creation of common mailboxes, bulletins ordistribution or even external resources. This parameter sets the access possibilities. Leave as= 0 by default.

  • Managing voice mailboxes and user profiles

    - Deletion warning:

    . If = 0, the subscriber is informed of the deletion of a message when the message backupperiod expires.

    . If = 1, no message, automatic deletion without notification.

    . If = 2, playback of advice of automatic deletion message with new backup possibility

    . If = 3, playback of advice of automatic deletion message with no backup possibility.

    - Max. record on line:This parameter is used to define the maximum duration of recording of a subscriber call:

    . 0 = no

    . 1 = 30 minutes

    . 2 = 1 hour

    . 3 = 2 hours.

    - Max. number of group lists:If = 0, personal lists are inhibited. Values from 1 to 15.

    Note: for ICMB mailboxes using a list of collaborators, this value must be greater than 0

    - Number of destination per list:From 1 to 25.

    - Access to system distribution lists:Y or N.

    - Message locator:Function allowing the subscriber to identify message source or destination.

    . If = 0, no location

    . If = 1, locate messages sent

    . If = 2, locate messages sent and received.

    - Home/Guest mailboxes allowed:If = Y, a subscriber with personal mailbox type 0 can create four passwords in addition tohis own access password. One for personal messages and two others for any guests, whocan only send or receive messages to or from the subscriber. The fourth password is for useby a secretary who can consult the envelope information (number of messages and sources)without being able to access the message content.

    - Restart allowed: For simplified mailboxes, possibility of returning to the general menu by pressing key 5.If = N, inhibited. This inhibition does not concern type 0 mailboxes.

    - Dial-by-name enabled: Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-11

    If = Y, authorises designation of the destination, using the alphabetic value of the keyboardkeys.

  • Chapter 4 Managing voice mailboxes and user profiles

    - Date and time playback:Determines whether the time and date of message reception must be announced

    . If = 0, never

    . If = 1, always

    . If = 2, controlled by the subscriber.

    - Remove introduction:If = Y, a subscriber copying a message can delete previous entries and just leave his own.

    - Call sender:

    . If = 0, a subscriber cannot answer the message sender directly

    . If = 1, the call-back is carried out but in case of busy or no answer, the subscriber returnsto the mailbox

    . If = 2, the subscriber can exit the mailbox immediately. The call is monitored accordingto the options defined for a transfer.4-12 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Managing voice mailboxes and user profiles

    4-4-1-3 Class of service default values

    Class of service default values (Standard management)Parameterdescription

    Class of service description10 11 12 20 22 30(1) 31(1) 32(1) 40(1) 42(1)

    Personal greeting 2 1 2 2 2 2 1 2 2 2

    Extended absent greeting Y N Y Y Y Y N Y Y Y

    Max. length of greeting 30s 20s 60s 30s 60s 30s 20s 60s 30s 60s

    Extended absence msg. block N N N N N N N N N N

    Max. message length 3 min 2 min 4 min 3 min 4 min 3 min 2 min 4 min 3 min 4 min

    Max. messages (total) 20 10 30 20 30 20 10 30 20 30

    Max. messages off-line delivery 5 2 10 5 10 5 2 10 5 10

    Days held new messages 30 30 30 30 30 30 30 30 30 30

    Days held backup 15 7 20 15 20 15 7 20 15 20

    OctelNet priority level 0 0 0 2 2 0 0 0 2 2

    NameNet reference type 0 0 0 0 0 0 0 0 0 0

    AMIS network type 0 0 0 0 0 0 0 0 0 0

    Camp-on forwarding N N N N N N N N N N

    Send messages 1 1 1 1 1 1 1 1 1 1

    Send bulletin N N N N N N N N N N

    Off-line delivery limit (days) 30 0 60 30 60 30 0 60 30 60

    Fax msg. code 0 0 0 0 0 1 1 1 1 1

    Max. number fax pages 0 0 0 0 0 10 5 30 10 30

    Type of o/g call 2 1 3 2 3 2 1 4 2 3

    Call control 1 0 3 1 3 1 0 3 1 3

    Message failure notification Y Y Y Y Y Y Y Y Y Y

    Access security 0 0 0 0 0 0 0 0 0 0

    Password retention days 999 999 999 999 999 999 999 999 999 999

    Skip password if direct call N N N N N N N N N N

    Restricted caller access N N N N N N N N N N

    Easy access in answerphone mode N N N Y Y Y Y Y Y Y

    Automatic distribution N N N N N N N N N N

    Application access 0 0 0 0 0 0 0 0 0 0

    Advice of deletion 0 0 0 0 0 0 0 0 0 0

    Max. record on line 1 1 1 1 1 1 1 1 1 1

    Max. number of personal lists 15 0 15 15 15 15 0 15 15 15

    Number of recipients per list 25 0 25 25 25 25 0 25 25 25

    Access general distribution lists Y N Y Y Y Y N Y Y Y

    Msg. location 1 1 1 1 1 1 1 1 1 1

    In-house/Guest mailboxes Y N Y Y Y Y N Y Y Y

    Restart authorised (Type 51, 53, 54) Y Y Y Y Y Y Y Y Y Y

    Addressing / active name Y Y Y Y Y Y Y Y Y Y

    Distribute date and time 2 0 2 2 2 2 0 2 2 2

    Delete the entry N N N N N N N N N NAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-13

    (1) Only for Alcatel 4635H version.

    Direct call-back 1 1 1 1 1 1 1 1 1 1

  • Chapter 4 Managing voice mailboxes and user profiles

    Class of service default values (Customised management)Parameterdescription

    Class of service description1 2 3 4 5 6 64 7-63

    Name Direct. HeadDepart.

    OfficeManag.

    Salesstaff

    Secret. Empl. Admin.syst.

    Stan-dard

    Personal greeting 1 1 1 1 0 0 1 0

    Extended absent greeting Y Y Y Y Y Y Y N

    Max. length of greeting 0:45 0:30 0:30 0:30 0:20 0:20 3:00 0:15

    Extended absence msg. block N N N N N N N N

    Max. message length 5:00 3:00 2:00 3:00 2:00 1:30 15:00 0:15

    Max. messages (total) 40 40 20 25 15 10 135 1

    Max. messages off-line delivery 15 15 5 5 5 3 30 1

    Days held new messages 25 21 14 14 7 5 60 1

    Days held backup 30 21 7 14 7 5 90 1

    OctelNet priority level 0 0 0 0 0 0 0 0

    NameNet reference type 0 0 0 0 0 0 0 0

    AMIS network type 0 0 0 0 0 0 0 0

    Camp-on forwarding N N N N N N N N

    Send messages 1 1 1 1 1 1 1 1

    Send bulletin N N N N N N N N

    Off-line delivery limit (days) 60 60 30 30 45 0 365 0

    Fax msg. code 0 0 0 0 0 0 0 0

    Max. number fax pages 0 0 0 0 0 0 0 0

    Type of o/g call 3 3 2 3 1 1 3 0

    Call control 3 3 3 3 3 3 3 0

    Message failure notification Y Y Y Y Y Y Y Y

    Access security 0 0 0 0 0 0 0 0

    Password retention days 999 999 999 999 999 999 999 999

    Skip password if direct call N N N N N N N N

    Restricted caller access N N N N N N N N

    Easy access in answerphone mode N N N N N N N N

    Automatic distribution N N N N N N N N

    Application access 0 0 0 0 0 0 0 0

    Advice of deletion 0 0 0 0 0 0 0 0

    Max. record on line 6 (3h) 0 0 0 0 0 0 0

    Max. number of personal lists 15 15 10 5 10 0 15 0

    Number of recipients per list 25 25 20 15 20 0 25 0

    Access general distribution lists Y Y Y Y Y N Y N

    Msg. location 1 1 1 1 1 1 1 1

    In-house/Guest mailboxes Y Y Y Y Y Y Y N

    Restart authorised (Type 51, 53, 54) Y Y Y Y Y Y Y Y

    Addressing / active name Y Y Y Y Y Y Y Y

    Distribute date and time 0 0 0 0 0 0 0 04-14 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    Delete the entry N N N N N N N N

    Direct call-back 0 0 0 0 0 0 0 0

  • Managing voice mailboxes and user profiles

    4-4-2 Voice mailbox management

    4-4-2-1 General

    The following examples correspond to a type 0 mailbox which is the one mostcommonly used.

    Note: Mailbox types 51, 53 and 54 only differ from type 0 in their use and voice guide content. Themailbox configuration menus or class of service profiles are identical, but certain parameters are frozenand meaningless.

    For more details on the different types of voice mailboxes, see 4-2.

    4-4-2-2 Creating a voice mailbox

    Caution:

    Before creating a voice mailbox, you need to know the type of voice mailbox required(0 to 58) and the associated class of service (1 to 64), see above.

    From the MAIN MENU, enter 8:

    - After entering the mailbox number (usually, for a subscriber, this is the set number), type 0is displayed by default. If appropriate, enter another mailbox type and validate.

    Note: The menu displayed may vary according to the type of mailbox.

    The menu of a type 0 mailbox is displayed. For example:

    MENU 8 - ADD MAILBOX 35H_DR_110

    MAILBOX NUMBER: 4711 MAILBOX TYPE: 0 - VOICE MESSAGING

    APPLICATION MAILBOX:

    MAILBOX NAME: COMMUNITY No: GROUP ID:

    DEPARTMENT: EXPRESS ADDRESS:

    SUBSCRIBERS EXTENSION: 4711 ALIAS ADDRESS:

    OPERATOR EXTENSION: EXTENSION MAILBOX:

    CALLING GROUP: 0 OPERATOR SCHEDULE: 1

    CLASS OF SERVICE: 1 AFTER HOURS MAILBOX:

    INITIAL PASSWORD: 155239 FORWARDING DESTINATION NODE:

    INITIAL ENTRY TUTORIAL: Y FORWARDING DEST. MAILBOX:

    INITIALIZE OUTCALLING: N INT. LINK NUMBER: 1

    INIT. OUTCALL No.: REL. ANS. LANGUAGE 1: 4 2: 3:

    OUTCALLING AUTH. CODE: EMAIL ACCESS: 0 NONE

    PAGER TYPE: 0 - NO PAGING SETUP INFORMATION SERVICE: N

    CALLER PROMPTING: 1 - FULL MAILBOX VPMOD ID: 35H_DR_110

    MESSAGE WAITING ALLOWED: N FAX COVER SHEET TYPE: 0 - NONE

    MAILBOX LANG.: 4- BRITISH ENGLISH

    BULLETINS 1: 2: 3: 4: 5:Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-15

  • Chapter 4 Managing voice mailboxes and user profiles

    The parameters to be completed are shown below (see 2-1 for the use of the various commands):

    The number and type of mailbox are inserted automatically.

    - Mailbox name:This must be that of the subscriber, followed by the first name, from 2 to 20 characters. Thesenames are used to identify a subscriber when the call by name option is used.

    Note: each mailbox must have its own name.

    - Department:7 characters maximum. Used in the statistics.

    - Subscribers extension:By default, this is the mailbox number. If the latter is not the number of the set, change it.This number is used for notification.

    - Operator extension:Enter a number between 1 and 30 corresponding to one of the time periods defined inConfiguration of generalities menu 1.2. If there is no time period defined, this canbe the attendant set number or a secretary set number.

    - Calling group:Leave as 0 if no group number has been defined.

    - Class of service:Assign a class of service number, retained for this mailbox.

    - Initial password:The password displayed is a random number, automatically assigned on mailbox creation.For greater simplicity, it is normal for the messaging system manager to replace this codeby the set number. On initial access, the subscriber must replace the initial password by acode of his choice.

    - Initial entry tutorial:

    . If = Y, on initial access to the mailbox, the subscriber will hear a prompt for changingthe initial password, recording his name and, depending on the profile, changing thegreeting message.

    . If the parameter = N, the subscriber must access the mailbox personal options himselfin order to carry out these changes.

    - Initialise outcalling:Notification of a message waiting by set call can be initialised by the messaging systemmanager or, depending on the class of service profile, by the subscriber. Enter Y or N.

    - Initial outcall number:Enter nothing if the previous item = N. If Y was declared for the previous item, enter thenotification telephone number for this subscriber (18 digits maximum).

    - Outcalling authorisation code: 4-16 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

    Complete this item (10 digits maximum) if waiting message notification is to be carried outto the exterior (for example, to a paging device).

  • Managing voice mailboxes and user profiles

    - Pager type:If = 0, no pager. A number between 1 and 6 returns the numbering sequences defined inConfiguration of generalities menu 6.1.

    - Caller prompting:The assistance prompts can have different levels of detail:

    . If = 1, the prompts are detailed

    . If = 2, the prompts are short

    . If = 3, there are no prompts.

    - Messages waiting allowed: Select Y for signalling by LED and to obtain a display on reflex sets.

    - Mailbox language: This is the language used by the mailbox when playing the menus for the subscriber. Thevalue can be 1, 2, 3, 4 or 5 depending on the languages installed. After entering the number,the selected language is displayed.

    - Bulletins:Up to 5 voice mailboxes accessible by the subscriber who listen to their contents when heconsults his personal mailbox.

    - Application mailbox:Designates the application mailbox to which the subscriber will have access by dialling 6.

    - Community No - Group Id:If groups have already been defined, enter the group number of this subscriber.

    - Express address:Address of a mailbox within a group if the latter is defined.

    - Alias address:Substitute address if, for example, the internal number is different from the mailbox numberor if a second access to the mailbox is required (e.g., for recording a fax in the mailbox).

    - Extension mailbox: If several users (9 maximum) share a set, each one having a type 0 individual mailbox, enterthe number of the common type 28 mailbox.

    - Operator schedule:Enter the attendant time period defined in Generalities for this set.

    - After hours mailbox: If there is a common mailbox for message drop of a caller requesting an attendant outsidenormal hours, indicate the number of this mailbox.

    - Forwarding destination node. Forwarding destination mailbox:Node and mailbox number used for forwarding to a mailbox on another Octelnet network site.Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-17

  • Chapter 4 Managing voice mailboxes and user profiles

    - Answerphone language:Language(s) in which the mailbox announces the menus to callers. Several languages canbe defined and used in order by the voice mailbox.

    - Mailbox VPMOD ID:Name of the node defined in Generalities menu 1.1.

    - Fax cover sheet type: Header page if this option is used. 0, 1, 2, 3 (see options).

    4-4-2-3 Modifying a voice mailbox

    Caution:

    Any modification to a type of voice mailbox will be is applied for all users of this type of mailbox.

    In the MAIN MENU, select choice 9 to obtain:

    t To consult the profile of a mailbox or to make modifications (mailbox name, password, etc.):

    - Enter 1.- Enter the mailbox number. When the MAILBOX TYPE field appears, confirm by pressing

    or modify the type (the type can only be modified in the same mailbox category).

    The content of menu 9 CHANGE MAILBOX PROFILE is displayed. This menu is almost the sameas menu 8 ADD MAILBOX seen in 4-4-2-2:

    - Some fields are not displayed, others are labelled differently and are not located in the same place.

    - All the parameters can be modified except the mailbox number and the MAILBOX VPMODID parameter, which can only be modified from menu 1.

    - See the explanations for the ADD MAILBOX menu ( 4-4-2-2) for the meaning of the fields.

    MENU 9 - CHANGE MAILBOX 35H_DR_110

    1 - CHANGE MAILBOX PROFILE

    2 - CHANGE MAILBOX NUMBER

    Return4-18 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Managing voice mailboxes and user profiles

    t To modify the mailbox number:

    - Enter 2.

    - Only the first line of the parameter is displayed:ENTER OLD MAILBOX NUMBER.

    When the old mailbox number is entered, the following, for example, is displayed:

    Five lines are added. The first five parameters cannot be modified here.

    - Indicate the new number of the mailbox.

    - Then enter the new number of the set. By default, the system proposes the same number asthe voice mailbox. Modify (N) or confirm (Y).

    - Validate and then return to the sub-menu by pressing Ctrl/C.

    Caution: In the case of the managers mailbox, if the system prompts you to designate a new password,make sure you note this down for future reference.

    4-4-2-4 Deleting a voice mailbox

    From the MAIN MENU, enter 10.

    A short menu is displayed requesting the number of the mailbox to be deleted (this number isusually the same as the set number to which the messaging system is assigned).

    After validation, additional information is displayed, for example:

    MENU 9 - CHANGE MAILBOX 35H_DR_110OLD MAILBOX NUMBER:

    MAILBOX TYPE:

    NAME:

    DEPARTMENT:

    EXTENSION:

    NEW MAILBOX NUMBER:

    NEW EXTENSION NUMBER:

    PRESS RETURN OR BREAK TO RETURN TO OPTION SELECTION OR ENTER ANOTHER MAILBOX

    NUMBER TO BE CHANGED

    MENU 10 - DELETE MAILBOX - 35H_DR_110

    NUMBER OF MAILBOX TO BE DELETED:

    MAILBOX NUMBER:

    ALIAS ADDRESS:

    MAILBOX VPMOD ID:

    MAILBOX TYPE:

    NAME:

    DEPARTMENT:

    EXTENSION NUMBER:Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-19

    ENTER "Y" TO DELETE MAILBOX; N TO CANCEL DELETION:

  • Chapter 4 Managing voice mailboxes and user profiles

    - Check the identification of the mailbox.

    - Confirm by Y.

    The mailbox is deleted immediately and removed from the general distribution lists and thepersonal distribution lists.

    The mailbox will be purged by an off-line task, which is called every two hours.

    Subscribers who are recipients of messages sent off-line by this mailbox can receive them butcannot reply.

    The voice mailboxes of the messaging system managers (administrators) and the collective voicemailbox cannot be deleted while they are active. For example, to delete the collective voicemailbox, first delete its number in menu 1 SYSTEM PARAMETERS, third parameter, then returnto menu 10 to delete the mailbox.

    4-4-2-5 Voice mailboxes of the managers

    There are two mailboxes for the messaging system manager, both offering the same possibilities.

    By convention, their mailbox numbers and initial passwords are 5555 and 2222. These passwordsare also used for management access via the SMT console.

    Note that if the messaging system is initialised for mailboxes designated by 5 digits, the passwordswill be 55555 and 22222.

    The mailboxes of the managers are type 0 mailboxes and their reserved class of service is 64.

    Apart from listening to incident messages via normal access to his mailbox, the manager hasoption 9 which allows him to:

    1. Record a message for general distribution.

    This message is communicated to all subscribers. It is not subject to notification. Subscribersonly hear this message when they access their mailbox, after entering the password andbefore listening to any other message. It is reserved for emergencies only, and its durationis limited to 1 minute. The manager can listen to the message by 1, record it again by 2 and delete it by 3.

    2. Record a personalised greeting message.

    This is the message that a caller accessing the messaging system will hear: Welcome ....if you have a mailbox ..... press # . The manager can personalise this message and return to the standard message.

    3. Record a personalised sign-off message.

    This message is played before release, when the messaging system cannot satisfy a transferrequest. Customisation takes place as above, with return to the standard message beingpossible.4-20 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Managing voice mailboxes and user profiles

    4. Record the name of a distribution list.

    A distribution list is used for sending messages to a group of recipients. Like all recipients,it contains a name which will be broadcast (see Chapter 5).

    5. Record the name of the nodes in an OctelNet network.

    Each node in an OctelNet network has a name which will be broadcast for recipient mailboxconfirmation (see Chapter 7).

    The use of the administrator options is summarised in the diagram below:

    1 CALL THE SERVER

    2 LISTEN TO THE INTROD. PROMPT

    3 PRESS #4 ENTER THE SYSTEM

    MANAGER MAILBOX NUMBER5 ENTER YOUR PASSWORD

    MAIN MENU

    REVIEW

    SEND

    LOCATE MESSAGES

    PERSONAL OPTIONS

    RESTART

    APPLICATIONS

    SYSTEMMANAGER OPTIONS

    EXIT

    1

    2

    3

    4

    5

    6

    9

    *

    SYSTEM MANAGER OPTIONS

    SYSTEM BROADCASTMESSAGE

    SYSTEM SIGN-ONGREETING

    SYSTEM SIGN-OFFMESSAGE

    NAME OR RENAMESYSTEM LISTS

    NAME OR RENAMEA NETWORK NODE

    1

    2

    3

    4

    5

    SEE SPECIFIC DESCRIPTIONOF THESE FUNCTIONS

    REVIEW

    RECORD

    DELETE

    1

    3

    2

    CUSTOMIZEDGREETING

    STANDARDGREETING

    1

    2

    CUSTOMIZEDGREETING

    STANDARDGREETING

    1

    2Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 4-21

  • Chapter 4 Managing voice mailboxes and user profiles4-22 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • 5 Distribution listsChapter

    5-1 Generalities

    When messages are frequently sent to a subscriber group, rather than designating the mailboxesof these subscribers one by one, you can indicate, as destination address, a distribution listcontaining the addresses of these subscribers.

    A subscriber can be authorised by his class of service to create personal distribution lists. Thisclass of service fixes the number of lists that are authorised and the maximum number of mailboxesin the list.

    The subscriber is sole user of his lists and manages them via the administrative options.

    The Alcatel 4635 messaging system administrator can also create general distribution lists whichcan be used by subscribers. In order to be able to use the general distribution lists, a subscribermust have the ACCESS TO SYSTEM DISTRIBUTION LISTS option in his class of service validatedY.

    A general distribution list is a type 6 mailbox to which the list of recipients has been associated.In common with all mailboxes, it has an address and a name. The sender drops a message inhis own mailbox and designates the type 6 mailbox as destination.

    On creating the type 6 mailbox, the administrator designates a manager for this mailbox andgrants an initial password for the mailbox. The manager must initialise the mailbox (passwordand name) and can draw up, delete or modify the list using the menu options of this mailbox.

    The manager of this mailbox type can also add another password called the access passwordto restrict use of this list to certain subscribers.

    The recording of the list names can be carried out either in the manager's mailbox or theadministrator's mailbox.

    A distribution list can include the addresses of local mailboxes, addresses in an OctelNet networkor addresses in an AMIS network.

    In a distribution list, addresses of other lists can also appear. This means there is a main listcontaining sub-lists.

    There is only one list assembly level. You cannot place a list in a sub-list or place a main list in a list.Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 5-1

  • Chapter 5 Distribution lists

    Example of general distribution lists with main lists:

    In this example:

    - ADMINISTRATIVE, SALESMEN, ENGINEERS, AGENTS, are sub-lists containing mailboxes.

    - TECHNICAL is a main list. It comprises two sub-lists and 3 mailboxes.

    - SERVICE is a main list comprising four sub-lists.

    After creation, a list can be consulted, printed and modified using menu11.

    LIST NAME NUMBER CONTENT (the mailbox numbers in digits)

    ADMINISTRATIVE 4910 4320 4321 4322 4323 4324 4325

    SALESMEN 4911 4420 4421 4422 4423 4424

    ENGINEERS 4912 4510 4511 4512 4513

    AGENTS 4913 4514 4515 4516 4517 4518 4519

    TECHNICAL 4901 ENGINEERS AGENTS 4320 4321 4322

    SERVICE 4900 ADMINISTRATIVE SALESMEN ENGINEERS AGENTS5-2 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Distribution lists

    5-2 Configuring a general distribution list

    5-2-1 Type 6 voice mailbox

    A type 6 mailbox is created via a simplified menu as regards a subscriber mailbox.

    From the MAIN MENU, enter choice 8.

    The first two lines of the next menu are displayed.

    - Enter a mailbox number and enter 6 (mailbox type) to display the complete menu.

    For example:

    The different parameters presented in the menu are detailed below (see 2-1 for the use of thedifferent commands):

    - Mailbox number:Select a number which cannot be confused with a repertory number, collective mailboxnumber or a network address. Its length is that defined for the mailboxes.

    - Mailbox name:Select a name which describes the mailbox. This name is broadcast by the messaging systemas confirmation when the list is designated as destination.

    - Department:Name which can be used in report printout.

    - Mailbox Mgr. Extension:Telephone number of the person in charge of mailbox management.

    - Operator destination:Can be used by a subscriber who reaches this mailbox.

    - Class of service:

    MENU 8 - ADD MAILBOX- 35H_DR_110

    MAILBOX NUMBER: 4910 MAILBOX TYPE: 6 - SYS. DIST. LIST MAILBOX

    MAILBOX NAME: ADMINISTRATIVES COMMUNITY NO.:

    DEPARTMENT: GENERAL EXPRESS ADDRESS:

    MAILBOX MGR. EXTENSION: 4511 ALIAS ADDRESS:

    OPERATOR DESTINATION: GROUP ID:

    CLASS OF SERVICE: 1 OPERATOR SCHEDULE:INITIAL PASSWORD: 4910 MAILBOX VPMODID: 35H_DR_110INITIAL ENTRY TUTORIAL: Y

    MAILBOX LANG.: 4- British EnglishAlcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400 5-3

    Select a class of service which authorises the mailbox to carry out calls to a network.

  • Chapter 5 Distribution lists

    - Initial password:Replace the random password by an easy word to be communicated to the manager.

    - Initial entry tutorial:Can be N. The manager is usually an experienced user.

    - Mailbox lang.:According to the wishes of the client.

    - Community No. Express Address. Group ID:Reserved for use by groups.

    - Alias address:Where appropriate, second address of the mailbox.

    - Operator schedule:This is required if a number has been indicated in the Operator destination item.

    5-2-2 List creation or modification

    When the type 6 mailbox(es) have been created, you must enter the list of recipients. This canbe carried out by the list manager using commands entered via the telephone keypad or elseusing the specific options of this type of mailbox.

    For long lists, it is easier to use the SMT console.

    From the MAIN MENU, enter 11 to obtain:

    - Enter 2.

    It is preferable to start with the sub-lists containing mailbox numbers.

    From the example given in 5-1, enter the number of the type 6 mailbox. The name of the list isdisplayed, namely:

    MENU 11 - SYSTEM DISTRIBUTION LISTS 35H_DR_110

    1 - REVIEW A SYSTEM DISTRIBUTION LIST2 - EDIT A SYSTEM DISTRIBUTION LIST

    ENTER OPTION :

    MENU 11 - EDIT A SYSTEM DISTRIBUTION LIST 35H_DR_110

    SYSTEM DISTRIBUTION LIST NUMBER: 4910 NAME: ADMINISTRATIVES

    ENTER OPTION - A(DD) D(ELETE): A5-4 Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

  • Distribution lists

    Press A to add the number of the destination addresses.

    The number can be that of a sub-list, a subscriber mailbox or an OctelNet or AMIS network address.

    In the case of a network address, enter the number as dialled for an ordinary transmission:

    - for an Octel