alcatel omnipcx 4400 alcatel 4059 attendant console user … · alcatel omnipcx 4400 alcatel 4059...

Alcatel OmniPCX 4400Alcatel 4059 attendant console

User manual

A L C ET L

Alcatel OmniPCX 4400Alcatel 4059 attendant console

User manual

WARNING :The availability of some of the features described in this manual (or the way inwhich they are accessed) may depend on the version or configuration of yoursystem. If in doubt, consult your system administrator.

This manual has been updated for version R4.2

The CE mark indicates that this product conforms to the following CouncilDirectives :- 89/336/CEE (concerning electro-magnetic compatibility)- 73/23/CEE (concerning electrical safety)- 1999/5/CE (R&TTE)

Summary

Alcatel 4059 attendant console

Chapter 1Presentation

1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 1

1.2 System architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 1

1.3 Session opening procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2

1.4 Reference to related modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2

Chapter 2Basic screens

2.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 1

2.2 Basic screen type 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 1

2.2.1 Title and menu bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 2

2.2.2 Information display field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 3

2.2.3 Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 4

2.2.4 Call handling field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 6

2.2.5 User entry field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 9

2.2.6 Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 9

2.2.7 The Alcatel keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10

2.3 Basic Screen Type 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.13

3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console 0-1


Chapter 3Customization

3.1 Menu bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 1

3.2 Attendant menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 1

3.3 Directory menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 2

3.4 Extension menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 3

3.4.1 Appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 4

3.4.2 Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 4

3.5 View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 6

3.5.1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 6

3.5.2 Background color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10

3.6 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10

3.6.1 Attendant mini-message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11

3.6.2 Supervision icon field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11

3.6.3 Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.13

3.7 Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16

Chapter 4Operating mode

4.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 1

4.2 Guide mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 1

4.2.1 Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 2

4.2.2 Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 2

4.2.3 Auto transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 3

4.2.4 Auto record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 3

4.2.5 Melody programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 3

4.2.6 Ringing type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 4

0-2 3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console


4.2.7 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 4

4.3 Service mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 4

4.3.1 Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 6

4.3.2 Financial report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 7

4.3.3 Monitoring option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 7

4.3.4 Tax threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 8

4.3.5 Duration threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 8

4.3.6 Traffic state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 8

4.3.7 Traffic threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 8

4.3.8 Monitoring users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 9

4.3.9 Group status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 9

4.3.10 Entities status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. 9

4.3.11 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10

4.3.12 Subscriber Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10

4.3.13 DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.12

4.3.14 Whom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.12

4.3.15 Pari . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.12

4.3.16 DECT installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.13

4.3.17 Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.13

4.3.18 Deregistration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.14

4.3.19 DECT user modification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.14

4.3.20 Expired DECT visitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.15

4.3.21 Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.15

4.3.22 Out of service trunk(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.17

Chapter 5Supervision and functional icons

5.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 1



5.2 Supervision icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 1

5.2.1 Analogue sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 1

5.2.2 Dedicated digital sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 2

5.2.3 Attendant set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 2

5.2.4 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 3

5.2.5 Hunting group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 3

5.2.6 Trunk lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 3

5.2.7 Trunk line group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 3

5.3 Operation icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 4

5.3.1 Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 4

5.3.2 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. 4

Chapter 6Telephone features

6.1 Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 1

6.2 Calling a free internal user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 1

6.2.1 The call is not forwarded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 1

6.2.2 Call by programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 5

6.2.3 Mini-messaging to free set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 5

6.2.4 The set is forwarded to another set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 5

6.2.5 Forwarding on no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 6

6.3 Calling an internal user who is not free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 7

6.3.1 The set is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 7

6.3.2 The set is inaccessible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 9

6.3.3 The set is out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. 9

6.3.4 Diallling the wrong number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10

6.3.5 Unauthorized dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10

6.3.6 Mini-messaging on a busy set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10



6.4 Simple external call (by prefix or access code) . . . . . . . . . . . . . . . . . . . . 6.11

6.4.1 Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.11

6.4.2 Tone pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.11

6.4.3 The length of the number is known . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.11

6.4.4 The length of the number varies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.11

6.4.5 Correspondant replies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.12

6.4.6 Call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.12

6.4.7 End of timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.12

6.4.8 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.5 Call by name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.5.1 Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.5.2 Search result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.14

6.6 Answering an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.16

6.6.1 The call is not a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.16

6.6.2 The call is a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.17

6.6.3 Call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.17

6.6.4 The attendant does not reply immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.17

6.7 Answering an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.18

6.7.1 Call from the attendant set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.18

6.7.2 Answering the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.18

6.7.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.19

6.7.4 Replying to a call back request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.19

6.8 ROUTING A CALL TO A FREE SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.19

6.8.1 Routing without presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.19

6.8.2 Routing with presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.20

6.8.3 Routing on call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.20

6.8.4 Enquiry call to a free set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.20

6.8.5 Broker�s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.22

6.8.6 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.22

6.8.7 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.23



Chapter 7Additional features

7.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 1

7.2 Routing with chained release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 1

7.3 Routing with charged release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 1

7.4 Routing in controlled release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 2

7.5 Attendant forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 2

7.6 Transmission of a no. using voice frequency dialling . . . . . . . . . 7. 2

7.7 Recording the conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 2

7.8 Transmission of pulse dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 2

7.9 Transmission of a flashing pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 2

7.10 Temporary deletion of automatic transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. 3

Chapter 8External 4755 directory

8.1 Configuring the external 4755 directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8. 1

8.2 Searching in the external 4755 directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8. 1


Chapter

1 Presentation

1.1 IntroductionThe Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (ScreenBased Console), is a Windows� graphic application which is used to activate all the functionsof an attendant console on a compatible PC. This application also provides the maximum levelof comfort and user friendliness.

The Alcatel 4059MAC application has a specific Alcatel keyboard which improves the operationof the attendant workstation.

The Alcatel keyboard is a PC-type keyboard to which a set of function keys has been added.An audio handset may also be connected either on the right or left hand side of the keyboard.

1.2 System architectureThe PC on which the 4059 application is installed may be content connected to a TA unitassociated with a specific Alcatel keyboard.


Chapter 1 Presentation

1.3 Session opening procedureThe application can run in Microsoft Windows NT 4.0 or Windows 95 or 2000 (release 4.014.9or higher of the 4059).

When the software is installed, the procedure to open an Alcatel 4059 session is runautomatically when the PC is powered up.

In this case, the attendant may enter the name and password used to open aWindows session.

When the PC has been started up:

- click on the icon which opens the Alcatel 4059 welcome window

- or click on the menu Start >> Programs >> Appllications >> Alcatel 4059 MAC.

This procedure offers multi-user access to the 4059 application. Only the configurationand management of the screen may be controlled by the user, as the management of theinstallation�s data is common to all users.

1.4 Reference to related modulesThe rest of this manual includes the following chapters:

- The �Basic screens� chapter helps you to get familiar with the screen, the keyboard andits features. See chapter Basic screens ,

- The �Customization� chapter describes how to use the general features such as theoperating mode of your Alcatel 4059 or the screen fields. See chapter Customization ,

- The �Operating mode� chapter specifies the programming operations required for coorectoperation in line with Guide and Service modes. See chapter Operating mode ,

- The �Supervision and functional icons� chapter describes the different icons used by the4059 application (representation and colour code). See chapter Supervision and functionalicons ,

- The �Telephone features� chapter describes how to implement the call processingprocedures. See chapter Telephone features ,

- The �Additional features� chapter lists the features available when the attendant is calling.See chapter Additional features.

- The �External 4755 directory� chapter describes the 4755 directory connection andselection procedures in order to use the directory in the framework of �Call by name�telephone operation. See chapter External 4755 directory.


Chapter

2 Basic screens

2.1 GeneralThis chapter describes the basic screens of the Alcatel 4059. Two basic screens are possible,depending on whether or not the "General Hold" PCOT has been programmed by themanagement.

Depending on the programming, the basic or welcome screen will be of type 1 or 2.

Note: PCOT : circuit for processing calls to the attendant set.

2.2 Basic screen type 1Example:


Chapter 2 Basic screens

This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the"General Hold" PCOT .

2.2.1 Title and menu bars

Example:

The title bar displays the name of the application as well as the name of the current user.

The menu bar can be found directly below the title bar. It displays the list of operations whichare available to you.


Basic screens

2.2.2 Information display field

The information display field occupies the top half of the screen and comprises a display fieldcontaining:

- supervision icons,

- programmable keys,

The supervision icon field and the programmable key field can be displayed either separatelyor together.

The windows of these fields may be re-sized and re-positioned in order to better organise thescreen.

If the two fields occupy the top half of the screen, you can pass from one to the other using the"TAB" key.

A signalling bar in the upper part of a field indicates that you are working in that field (small iconturns green if block is being used or not) as well as the number of pages it contains.

Within the supervision icon field or the programmable key field, you can move around usingthe "PAGE UP" or "PAGE DOWN" keys. This is also the case for the cursors which appear inthe right hand side of the field which appears if additional pages are required for the numberof icons.

Up to 8 supervision icons and 12 programmable keys can be displayed on the main screen.

The programmable keys are distributed on 1 page with 8 keys and 1 page with the 4 remainingkeys.

2.2.2.1 Supervision icons

The supervision icons indicate the status of sets, network lines and trunk lines.

Example:

The attendant may point the mouse to an icon to find out its function and status.

2.2.2.2 Programmable keys

Example:



The programmable keys enable you to access keys which have already been programmed bythe system in management, such as: directory no. supervision, individual routing, etc.

Use:

To select a function, directly press the key (F1 to F8 ) which corresponds to the function yourequire. If there are more than 8 functions programmed, move to the next page before selectingthe key.

Remark: You may also select a function by clicking on it with the mouse.

The attendant may also point the mouse to a programmable key to find out its function and itsstatus (indicated with an led).

2.2.3 Status bar

Example:

This display field, which is located in the center of the screen, is composed of:

- call waiting counters,

- a row of icons,

- the dialling area.

Warning: the dialling area only appears for the time it takes to enter the user number in the fieldwhich displays the row of icons.

2.2.3.1 Call counters

This field indicates the number of calls:

- urgent and waiting (Urg),

- changing from normal status to urgent status (Avr),

- normal and waiting (Normal).


Basic screens

2.2.3.2 Row of icons

The status of the attendant set is indicated by a row of icons.

Example:

In the example:

in use (colored).

day service.

the supervision icons are enabled (colored).

hands free mode activated (colored).

loudspeaker activated (colored).

mute deactivated - micro activated (greyed out).

automatic answer activated (colored).

automatic transfer activated (colored).

loudspeaker volume (colored).

composition by impulse deactivated (greyed out).

The other icons are described in chapter Supervision and functional icons .

2.2.3.3 Dialling area

The dialling digits are displyed here as they are entered. They only appear for the length oftime it takes to dial the number, after which the field containing the status of the attendant setis displayed.



2.2.4 Call handling field

The call handling field displays all the information necessary for handling a call.

There is a difference between the attendant set when it is free and when it is handling a call.

When the set is free, the call handling field on the left displays a list of calls arriving, while theone on the right shows a list of calls being forwarded or on hold.

When the attendant set is active, the call handling field on the left concerns the main call inprogress and the one on the right shows information on an enquiry call.

2.2.4.1 Attendant set idle

When idle, the fields displayed are:

- the field identifying the calls to be processed,

- the field for calls which are waiting or being routed,

- the call waiting counters (urgent and the total of calls).

It is important to note that the counters are present whether or not the attendant authorizedthem during management. See chapter Customization .

1. Calls arriving fieldThis field offers two modes for displaying incoming calls, �list� mode and �counter� mode.Switchover between modes depends on the number of attendants using the system. Todetermine this, a threshold (that can be configured in management) gives the maximumnumber of attendants using the system that, when exceeded, results in console displaymode switching from �list� to �counter� mode.Description of the two modes :• �List� mode:

Example:


Basic screens

The following information is displayed:

• the incrementation of the counter,

• the identity of the caller (Surname-First name),

• his directory number.Calls do not need to be dealt with according to their arrival order ; the operator may respondas he pleases.Additional user information will be displayed when the attendant picks up the line.

• �Counter� mode:

Example:

This field only shows the total number of incoming calls to the attendant and urgent callswaiting.The attendant takes calls (lines) in the order in which they arrive, that is, the first call toarrive is the first to be dealt with.

2. Calls on hold fieldExample:



The user�s Surname-First name and telephone number are displayed in this field.

2.2.4.2 Attendant set active

Information on main call field:

Example:

The attendant sees an icon which gives the status of the call, the Surname-First name of theuser, the status of the set his directory number and telephone category.

Remarks:

The icon dispays the status of the user set.

The information displayed changes according to the call handling.

Enquiry call information field:

Example:

This field gives you access to information concerning internal or external enquiry calls madeby the attendant (for example to transfer the main call).

The attendant will view a display showing the name, the directory number, the status of theenquiry call correspondent with its service class and the nature of the call and its entity.

Remark: The information field for a call in progress is surrounded with a black border while the field

for the main caller is greyed out. You may move from one field to another by pressing the key.


Basic screens

2.2.5 User entry field

The user entry field is composed of 6 function keys. The functions relating to call handling areaccessed exclusively with the Alcatel PAC keyboard numbered from S1 to S6.

S1 S2 S3 S4 S5 S6

The mouse may also be used by clicking on keys S1 to S6 in the user entry field.

The functions associated with the keys S1 to S6 depend on the status of the current call.

The keys and on the keyboard correspond to the and keys on the screen. Theyare used to switch from one page to another.

2.2.6 Date and time

Indicates the date and time of the system and is located at the bottom of the welcome screen.

The attendant may change the date and time regardless of whether or not the system managerauthorizes this feature.



2.2.7 The Alcatel keyboard

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Layout

Standard PC keyboardCall handling keys

Switchover key

Audio keysLeds

Function keys

Warning: the keys surrounding the standard PC keyboard are always dedicated to the application.These keys will be available for call handling even if you are using another application or theapplication and/or the PC are off.


Basic screens

Audio keys

hands free modeactivated/deactivated

mute

loudspeakeractivated/deactivated

lowers the volume

raises the volume

Keys dedicated to call handling

modify the list ofnumbers in the memory

redial one of 10 num-bers previously dialled

cancel the enquiry calland selects the main call

end of attendantintervention on thecurrent call

broker's callmake the selected setring

answer an internal call transfer a call or placea call on hold dependingon the context

select the list ofincoming calls

select the list of routedcalls or calls on hold/routing

see NOTE

(4059 in operation): used to switch quicklyfrom an application to the 4059.

(4059 or PC off): used to switch fromPC mode to PAC mode and the

Alcatel keyboard.

Switchover key



end of dialling

answer an internal call

take a trunk from thesame trunk groupwithout dialling

..... number keys used for dialing

Night forwarding

Trunk Reservation Mail System message

Auto answer Auto Transfer

PC keyboard keys

Leds

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0 9 -

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Note: Selecting calls in a list for PAC mode:

1. With the keyboard:First case:a. Activate the list by:

• shift + for the list of the next calls.

• shift + for the list of calls on routing or on hold/routing depending on theconfiguration of the screen with or without the "General Hold" PCOT.

• shift + "Pause" for the list of calls on hold.The list of calls on hold will be presented according to the configuration of the screenwith or without the "General Hold" PCOT.

b. Select the call required using the "Pg Up" and "Pg dn" keys.c. Take the call by pressing the "Enter" key.Second case:a. Activate the list as in a) in the first case.b. Take the required call by pressing one of the keys on the numerical keyboard which

corresponds to this call.Third case:Take the first call in the list by:


Basic screens

• for the list of next calls.

• for the list of calls on routing or hold/routing depending on the configuration ofthe screen with or without the "General Hold" PCOT".

• "Pause" for the list of calls on hold.The list of calls on hold will be presented according to the configuration of the screen withor without the "General Hold" PCOT.

2. With the mouse:To take the call, double click on it.

Remark: You may combine the keyboard and the mouse. To take a call, click on it then press the"Enter" key.

2.3 Basic Screen Type 2

Example:



This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the"General Hold" PCOT .

The only difference between the basic screen type 2 and 1 is the call processing field displaywhich is as follows (idle):


Basic screens

- Call waiting countersThese are identical to those in the screen type 1.

- Call routing fieldThe calls being routed are branching to an other circuit as the general hold circuit.

- Calls on hold fieldIndicates the calls on hold.


Chapter

3 Customization

3.1 Menu bar

This menu bar offers you the choice of the following menus:

- Operator for the operating mode,

- Directory to search for a user,

- Extension for the attendant management,

- View for the screen management,

- Options to program the environment,

- Help to use the on-line help.

To open a menu, simply select the name.

3.2 Attendant menu

Example:

Among other operations, this menu is used to select the operating mode:

Sign on to transfer the Alcatel 4059 from an inactive state to an activestate and vice versa.

Mute activate/deactivate the microphone.


Chapter 3 Customization

Loudspeaker... activate or deactivate the loudspeaker. It is possible to adjustthe volume of the loudspeaker after activation.

Also used to switch the Alcatel 4059 to hands free mode.

Redial... opens a dialog box containing a list of the last 10 callers. Aftera name is selected it is dialled automatically and the displayreturns to the screen.

Store and redial... opens a dialog box where the user may record and enter alist of names. After a name has been selected it is dialledautomatically and the display returns to the screen.

Exit to exit the Alcatel 4059 application.

Remark: Most of the changes made are displayed in the bar with the icons which give the status ofthe attendant set.

3.3 Directory menuExample:

This menu allows you to use a directory to carry out user search options according to certaincriterion.

Multi Directory Search... opens a dialogue box enabling a search in the directory(ies)previously selected in the Option menu.

Personal phone book... opens a dialogue box enabling a search in the attendant�spersonal directory.

System... opens a dialogue box enabling a search in the OmniPCX 4400system directory.

External directories can possibly be added to this menu.

Further description of the use of these directories is available in chapter Operating mode.

Remark: when the 4059 is launched, if external "PC Client" directories are found, the directory list inthis menu is automatically updated. It thus contains the basic personal and system directories andthe external 4755, LDAP and ODBC directories.


Customization

3.4 Extension menu

Example:

This menu provides the attendant with access to a range of management services.

External Directory... used to carry out a search in the external 4755 directory. Theoption is greyed out if this directory is absent.

Service Mode... used to modify the sytem management when the attendantconsole is idle. (see chapter chapter Operating mode - §Service mode)

Guide Mode... customization of the attendant set when the attendant consoleis idle. (see chapter chapter Operating mode - § Guide mode)



Appointment reminder... programming by the attendant of the automatic callback at thetime required by a user set.

Text messages... enables reception of text messages from the attendantconsole.

3.4.1 Appointment reminder

1. Programming an appointmentAfter clicking in the Appointment reminder box, the attendant enters the time in the format(HH:mm) and the user�s telephone number. The selection is validated with the �Add� key.If no appointment has been recorded previously, a dialog box opens where you confirmthat the programming has been made. If not, another box opens, informing you that anappointment has already been programmed and asking whether or not you want to modifyit.This dialog box may be accessed by a prefix programmed by the system manager.

2. Cancelling an appointmentAfter deselecting the Appointment reminder box, the attendant enters the user telephonenumber then validates the modification with the �Delete� key.This dialog box may be accessed by a prefix programmed by the system manager.To exit the menu, press the �Close� button.

3.4.2 Text messages

Reception of one or more messages is indicated on the keyboard by the �Message� LEDflashing. The LED being lit steady indicates the presence of one or more messages storedwhen the dialogue box was previously opened.


Customization

Example:

This dialogue box enables the waiting message(s) for the attendant to be viewed (8 maximum).

The dialogue box is divided in two parts:

- The first part lists the users that sent a message. They are identified with their name andthe message reception date and time.

- The second part displays the contents of the corresponding messages.

Two counters specify:

- the total number of messages (former and/or new messages),

- the number of new messages.

The former messages are the messages stored when the dialogue box was previously opened.

Button functions:



Save Saves the selected message. The (*) symbol will appear in front of itnext time the dialogue box is opened.

Delete Deletes the selected message from the list.

CallBk Leaves a request for callback.

Note: these buttons are only available if one of the messages is selected (selection bar is available). Tomake it available, click on the corresponding user.

To exit this screen, press "Close". Closing the dialogue box will lose all the messages (formerand/or new messages).

3.5 View menu

This menu is used to manage the screen and its environment.

Status bar hides or displays the status bar whichcontains the date and time.

Configuration... customization of the windows.

Background color... modification of the background color of theworking area.

Switch Busy lamp / Prog. Keys switches from the supervision icon displayfield to the programmable key field and viceversa if both fields are present.

Switch Soft keys / Prog. keys option not used with the 4059 MACapplication.

3.5.1 Configuration

Example:


Customization

This dialogue box offers the following options:

- show or hide the programmable keys,

- show or hide the supervision icons,

- define two sizes for the supervison icons when the programmable keys are not displayed,

- show or hide the individual call waiting counters,

- select the 4059 activation mode when the user is in another application,

- define the priority for call seizure when entity calls and other calls are received,

- display or partially hide the incoming calls when the information field for the main call isactive,

- modify the layout of the different blocks on the screen when the Use full resizing optionsmode is selected.

1. On the displayThe application does not need to be restarted if the display mode is modified. It is validatedwhen the dialog box is closed.An icon in the left hand corner of the screen enables the user to view the modificationsmade without having to return to the main screen.When the supervision icons field is active and the programmable key field is not, there aretwo possible sizes for the screen:• full screen display the lamps on 5 lines of 4 icons rather than on 2 lines.• half offers 2 lines of 4 icons.



2. On the activationThe choice may be made:

• using the change application key,

• using telephony key,• using the automatic switchover to Alcatel 4059 MAC.Signification:• Using the change application key:

When a call arrives, the switching key on the top right of the keyboard flashes.Press this key to display the basic screen.

• By telephony key:Whichever key is dedicated to the telphone functions, pressing this key displays thebasic screen.

• Activation by automatic switchover to Alcatel 4059 MAC:When this option is selected, the display switches over and the basic screen isdisplayed automatically when a call arrives.

3. on the entity displayThe choice may be made between:

• Entity having precedence, call type being second: in such configuration, entitycalls will be presented to the attendant before any other call,

• Call type having precedence, entity call being second: in such configuration, anyother call type will be presented to the attendant before an entiy call.

4. on waiting call displayThe attendant can decide to simultaneously display incoming calls (up to two maximum)and the information field for the current main call.Example: configuration with two waiting calls

Note: if the waiting call number selected is 0, the information field for the main call is resized to the�Next calls� field outline.

5. On the full resizing optionsIf Use full resizing options is activated, the attendant may resize the blocks by modifyingtheir size and position on the screen in order to organize them better.

• clicking on the upper part of a block moves it on the screen.


Customization

• positioning the cursor on the edge of a block increases or reduces its size.Using these two functions may give this type of organization:

Example:

Remark: Resizing keeps the same size for the icons and the text but modifies the number of linesaccording to whether the block is modified by size or by height. If the Use full resizing optionsfunction is deactivated, you automatically return to the application�s start screen.



3.5.2 Background color

This dialog box offers the user the possibility of modifying the background color of the mainscreen.

The user may click on the chosen color under the basic color heading and validate then entrywith the �Ok� button.

He may also create his own color by pressing the "Define custome colors" button. A newdialog box opens enabling the user to compose his own paint box, validating the choice with"Add to custom colors" . This new color is displayed under the custom color heading.

To exit the menu, press the �Cancel� button.

3.6 Options menu

This menu may also be used to configure the working area:


Customization

Attendantmini-messages...

define an individual message.

Busy lamp field... programming of icons for the supervision.

Programmable keys... individual key programming.

Login history... lists the application users that were connected before thissession (names, login and logout dates).

Directories selection of the directory(ies) used for call by name feature.

3.6.1 Attendant mini-message

This dialog box allows you to record one or more messages to be used afterwards when youwant to leave a message on a free or busy set.

Buttons:

Close Add the entered message to the list.

Delete Delete the selected message from the list.

The messages are saved automatically when you press the �Close� button to exit the menu.

3.6.2 Supervision icon field

The possibility of individually programming the supervision icon field allows you to reserve the8 busy lamps.

This dialog box enables you to choose a supervision icon from an established list, to programthe type of associated element and to define the comments.

Example:



You may also access it by clicking the right hand mouse button in the supervision icons displayfield on the main screen. Select " configuration..." in the dialog box which opens.

3.6.2.1 Reserving a supervision icon

To reserve a supervision icon, follow the procedure below:

1. Select the supervision icon to be configured.

2. Select the associated function,


Customization

3. Enter the associated telephone number,

4. Enter the information text to be displayed,

5. Confirm the entry using �Ok� .

3.6.2.2 Adding or deleting a supervision icon- Adding:

1. Click on the supervision icon in the place where you want to configure it,

7. By pressing �Insert�, you can insert a new lamp in the selected place. Youcan move the rest of the lamps using the same procedure, The procedure toreserve a supervision icon is used,

5. Confirm the entry by �Ok�.

- Deleting:1. Click on the supervision icon to be configured,

6. By pressing �Delete�, you can delete the lamp from the selected place,5. Confirm the entry by �Ok�. To exit the menu, press the �Cancel� button.

3.6.2.3 Displaying the supervision icons

When this dialog box is closed, the main screen displays the supervision icons in:

Green : for the icons which corrspond to hardware configured in the PBX.

Red : for the icons which correspond to hardware which is not configuredin the PBX.

Grey : for the icons used.

Remark: Hardware which is not configured in the PBX is represented by in the supervision iconfield located in the main screen.

It is also displayed for a set which is located on a PBX node other than the attendant console.The equipment of a PBX node different from that of the attendant console cannot be supervised.

3.6.3 Programmable keys

3.6.3.1 Presentation

You may access this by clicking the right hand mouse button in the programmable key displayfield in the main screen. Select "configuration..." in the dialog box which opens.

Example:



All of the following functions may be programmed in management. Only the "programmablekey" function is provided by the user who may define its content. Pressing this key will directlyactivate the call without dialling.

Denomination:

Not Allocated key left free.

Directory No. Supervision directly activates the call ringer on the user set.

Abbreviated Number number pre-programmed in the system.

Individual Routing allows the attendant to route a (supervised) external callwithout placing it in the queue.

Network/Network Transfer allows you to establish a direct supervised trunk betweentwo external correspondants (supervised).

Trunk Group Supervision supervises the occupation of a trunk group with a key.

Out of Service TrunkSupervision

alerts the user to the malfunction of a trunk line.

Individual Hold places an external correspondant on hold.


Customization

Transfer With Privilege transfers an external outgoing trunk line to a user set ifthe direct selection prefix is programmed in this key.

Call Presentation this key offers the following options:- Non DDI entities (bundle call all entities),- Public entities (public DDI call all entities),- Private entities (private DDI/internal call, all entities),- Deb DDI entities (non answered DDI call all entities),- Internal calls (private network),- External calls (public network),- VIP,- VIP2,- Callback (attendant),- Transfer between attendants,- Other (misc),- General hold,- Chained call,- Charged release,- Individual call.

It should be noted that names and functions are written in abbreviated form on the screen.Position the cursor over the key for a few seconds to display a message on screen containingthe full description of this function.

Remark: You must configure the first programmable key as "misc" , default installation, which willenable you to present all types of non programmed and other calls (wrong numbers, etc.).

Leds which give the status of these keys which are programmed in management in:

- Green off.

- Red on.

- red or blue flashing slowly (red) / quickly (blue).

3.6.3.2 Reserving a programmable key

To reserve a programmable key, proceed as follows:



1. Select the programmable key, a check box appears at the bottom of the box which enablesyou to associate a call number.

2. Enter the tel: associating it with a directory number,

3. Confirm the entry by pressing �Ok� .To exit the menu, press the �Cancel� button.

3.7 DirectoriesSelecting the Directories option gives access to the following sub-menu:

This menu enables the following operation to be carried out:

Call by name... enables the default directory(ies) to be specified during callby name operation.

Important: the Search configuration... and Directories configuration... options are reserved to theinstaller.


Customization

Clicking Call by name... opens the following dialogue box:

This dialogue box allows the default directory(ies) to be selected in order to use them for thecall by name feature.

Selection is made by clicking the checkbox in front of the directory. By default, the systemdirectory is the only selected directory.

External directories can be added to the directory list.

Button functions:

OK Validates the selection.

Cancel Cancels the selection and closes the dialogue box.


Chapter

4 Operating mode

4.1 GeneralThis chapter concerns:

- the operation of the attendant set using the Guide mode,

- the general and main operation of the programming functions using the Service mode.

Remarks:- If the user does not carry out any operations over a certain period of time, the (Guide orService) dialog box closes.

- If you have not saved any modifications you have made, when you close the box anotherdialog box appears asking you to validate or cancel the modifications you have made.

4.2 Guide modeThere are two ways to access the Guide mode:

- by selecting the Guide mode option in the menu bar of the extension menu.

- by pressing F11 on the keyboard.

This mode is used to customize the Alcatel 4059 application and provides access to thefollowing dialog box:

To access a function in the menu:

- double click on the selected function.

- press Enter once the function has been selected.

Information relating to the function will be displayed in the right hand side of the window.

Definition:


Chapter 4 Operating mode

Guide area displaying the status of the functions.

Auto answer to authorize or prohibit the automatic answerfunction.

Auto transfer to authorize or prohibit the automatic transferfunction.

Auto record to authorize or prohibit automatic callrecording.

Melody programming to modify the selection of the tone and thevolume level.

Ringing type to modify the timing of the ringing.

Language to program the language of thecommunication.

To close a session in Guide mode, click on �Close� or press "Escape" "Escape" on thekeyboard.

4.2.1 Guide

This window is displayed by default each time Guide mode is opened. It is used to check allthe modificatons made to the functions in Guide mode.

4.2.2 Auto answer

Double clicking on this function opens the following window:

- Click to activate or deactivate the automatic answer.

- Validate the change by pressing �Apply� .


Operating mode

This function is used to program the automatic or manual mode for distributing calls to theattendant set.

4.2.3 Auto transfer

Double clicking on this function opens a window similar to that shown in § 4.2.2 : Auto answer.It allows activation or deactivation of the automatic forwarding feature (if it is activated, routing

is automatically performed after dialling without pressing on the keyboard).

Validate the change by pressing �Apply� .

4.2.4 Auto record

Double clicking on this function opens a window similar to that shown in § 4.2.2 : Auto answer.It allows activation or deactivation of the automatic call recording feature (if it is activated, anyset up call (internal or external) is automatically recorded on the recorder connected to theconsole).

Validate the change by pressing "Apply".

4.2.5 Melody programming


- select the melody from the predefined list.

- validate the selection with the �Apply� button.

To check the selected tone, press �Test� . The test is stopped when:

- another melody is selected.

- a new function is selected.



- when Guide mode is closed.

The volume may also be adjusted.

4.2.6 Ringing type

Double clicking on this function opens a window which allows you to select the type of ringingfrom a predefined list:

- No ring. : no ring is activated when the call is presented.

- Normal: selects the ringer which is activated when a call arrives.

- Delayed: selects the ringer which is only activated when a call arrivesafter a time delayed (programmed in the system).

- With Beep: sends out a beep before activating the ringer when a callarrives.

Validate the selection with the �Apply� button.

4.2.7 Language

Double clicking on this function opens a window which enables you to select the language usedto display the information on screen from a predefined list.

Click on the chosen language and the change will be validated when the Guide mode sessionis closed.

4.3 Service modeThere are two ways to access the Service mode:

- by selecting the Guide mode option in the menu bar of the extension menu.

- by pressing F10 on the keyboard.

This mode is used to customize the Alcatel 4059 application and provides access to thefollowing dialog box:


Operating mode

To access a function in the menu:

- double click on the selected function.

- press Enter once the function has been selected.

The function will be displayed in the right hand part of the window.

Remark: Use the cursors placed around the menu to scroll through all the functions in Service mode.

Warning: The authorization to access these functions depends on the rights attributed to theattendant set by the system administrator. The functions which may not be accessed by the

attendant are indicated by the symbol.

For certain functions, the modifications may only be validated by entering the attendant code.

The icon indicates the functions which need the attendant code. A dialog box opens forthe attendant code to be entered:

Definition:

Counter display and reset the counters of a set inthe installation.

Financial report print the metering financial report for aperiod between two dates.



Monitoring option define the call monitoring filtering criteria.

Tax threshold enter a new tax threshold beyond whichfiltering will be applied.

Duration threshold enter a new duration threshold beyondwhich filtering will be applied.

Monitoring user list add or remove sets from the list of filteredusers.

Traffic state activate or deactivate the traffic function.

Traffic threshold enter a new traffic threshold for group calls.

Group status modify the status of the attendant group.

Entities status modify the status of the entities monitoredby the group.

System modify the system date and time.

Subscriber services program certain operations on a set in theinstallation.

Dect display information relating to the PARI andthe DECT mobile handsets.

Whom enter a DECT mobile handset identificationnumber (IPUI-N).

PARI display the identification number of thePABX from which the DECT mobile handsetmust communicate.

DECT installation search for a DECT user and install it in thePABX.

Registration manage the recording from a DECT mobilehandset to make it operational in the PABX.

Deregistration unassign a DECT mobile handset.

Dect user modification modify the characteristics of a DECT mobilehandset.

Expired DECT visitors list incoming sets which have expired.

Bundle reserve bundles.

Out of service trunk(s) supervision of trunk lines which are out ofservice.

4.3.1 Counter

Double clicking on this function opens the following window which is used to search for asubscriber:


Operating mode

1. Select the type of search.

2. Enter the information relating to the type of search.

3. Confirm the selection with the �Search� button.

4. Display the search. Select the required subscriber.

5. Then press �Select� .

A dialog box containing information relating to the subscriber opens and is used to display callsfor billing purposes.

Buttons:

Reset resets all the counters.

Back returns to the previous screen for a new subscriber search.

4.3.2 Financial report

Double clicking on this function opens the window in which you will enter the start and finishdates.

Press �Print� to print the report.

4.3.3 Monitoring option

Double clicking on this function opens the window in which the attendant will create the filters.

Select from the list:



- No users no monitoring,

- All users filters all the users in the list,

- Users in the list filters all the installations users.

Then select from a second list:

- Duration defines a duration threshold,

- Cost defines a cost threshold,

- By cost and duration cost and duration thresholds,

- All calls monitoring of all users.

Validate the options selected with the �Apply� button.

4.3.4 Tax threshold

Double clicking on this function opens a window which is used to enter a new chargingthreshold.

Validate the modification with the �Apply� button.

Warning: You must first check in the Monitoring option dialog box that the �Cost� or �By cost andduration� filter type is selected. If not, the editing box is greyed out and this will be indicated tothe attendant.

4.3.5 Duration threshold

Double clicking on this function opens a windw which is used to enter a new duration threshold.

Validate the modification with the �Apply� button.

Warning: You must first check in the Monitoring option dialog box that the �Cost� or �By cost andduration� filter type is selected. If not, the editing box is greyed out and this will be indicated tothe attendant.

4.3.6 Traffic state

Double clicking on this function opens a window which is used to acivate or deactivate thegroup call overflow function.

Press the �Apply� button to validate the modification.

4.3.7 Traffic threshold

Double clicking on this function opens a window which is used to modify the group call trafficthreshold.


Operating mode


4.3.8 Monitoring users

Double clicking on this function opens a window which is used to display the filtering list.

Buttons:

Add to add a new subscriber.

Delete to delete a subscriber who was previously selected in the list.

After pressing the �Add� key, you access a window whose principle is identical to the one in §4.3.1 : Counter with the subscriber search.

Buttons:

Select used to add the subscriber to the filtering list.

Cancel used to cancel the search and return to the filtering list.

4.3.9 Group status

Double clicking on this function opens the window in which the attendant may modify the groupstatus as:

- Night

- Day

- Forward1

- Forward2


Remarks:- It is important to note that the window includes 4 separate services which may require theattendant code or may be restricted separately.

- If the relevant service requires the code, and the code has not been entered since Servicemode was opened, a dialog box will open and request the entry of the attendant code whenyou press the �Apply� button to enter the selected mode.

4.3.10 Entities status

Double clicking on this function displays the window in which the attendant may view the currentlist of entities. To change the staus of an entity, the user must press the appropriate button:

- Night

- Day



- Forward1

- Forward2

- Normal: same status as the attendant group.

Remarks:- It is important to note that the window includes 4 separate services which may require theattendant code or may be restricted separately.

- If the relevant service requires the code, and the code has not been entered since Servicemode was opened, a dialog box will open and request the entry of the attendant code whenyou press the �Apply� button to enter the selected mode.

4.3.11 System

Double clicking on this function opens the window in which the attendant enters the new dateand/or time.

Press the �Apply� button to validate the modifications.

4.3.12 Subscriber Services




3. Confirm the selection with the �Search� button.


5. Then press �Select� .


Operating mode

You then access a sub-menu displayed by the following window:

The Name-Firstname-Number of the selected subscriber is displayed in the top right.

Several services may be accessed in this window.

The following may be used to open a service:

- the arrow keys on the keyboard to move from one to another then the Enter key.

- or click directly on the service to open it.

It is important to note that any modifications made to the service only take effect when theattendant selects a new service or presses the �Apply� .

Buttons:

Apply to save the modifications.

Search to search for a new subscriber and return to the main screen.

Definitions:

Info contains subscriber information.

DND Do Not Disturb programming on the subscriber set.

Password reset the personal code.

Forward programming of the forwarding of calls from the subscriber to anotherset.

Description:



Info this window displays a certain number of parameters relating to thesubscriber, such as, the user taxing center,the operating categories,metering, etc.

DND the user activates the Do Not Disturb function in the box reserved forthis purpose on the subscriber set.

Password the user resets the set code in the box reserved for this purpose. Ifthe user does not have the code, the editing box will be greyed out.

Forward The user selects the type of forward from a list:- no forward active ,- immediate unconditional forward ,- forward on busy ,- forward on no answer,- Div. on busy and no reply.then enter the number of the destination set to which the subscriberset is forwarded. The "Reset" button appears.

To remove a forward, select no forward active from the list or press"Reset" .

Remarks:- The following windows Forward main lines and Forward secondary lines only appear ifthe selected set is a multiline set.

- The functionalities are the same as in the General forward service above.In the case of a multiline set, the attendant may program the forwarding of:• all lines.• main lines.• secondary lines.• main and secondary lines.

- It is important to note that when a user wants to program a general forward , a dialog boxopens requesting the confirmation of the cancellation of the forwards of other lines, if theyare already programmed and vice versa.

4.3.13 DECT

Double clicking on this function opens a window which is used to display a range of informationrelating to the PARI and the Dect mobile handsets.

4.3.14 Whom

Double clicking on this function opens the window in which the attendant may enter theidentification number (IPUI-N) of the DECT mobile handset.

Press the �Apply� button to validate the modifications.

4.3.15 Pari

Double clicking on this function opens a window in which the identification number of the PABXfrom which the DECT mobile handset must communicate is displayed.


Operating mode

4.3.16 DECT installation




3. Confirm the selection using the �Search� button.

4. Display the search with the �Install� command. Select the subscriber.

5. Then press �Install� .

4.3.17 Registration

Double clicking on this function opens the window which is used to manage, according toits usage, the recording of a DECT mobile handset to make it operational in the PABX. Theattendant may modify the status by:

- Permanent : used to allocate the internalmobile handset of anuser.

- Internal visitor : used to allocate a mobile handset for use by avisitor.

- External visitor : used to recognize an external user�s mobilehandset.

Press the �Regist� button to validate. A dialog box opens (similar to the one in § 4.3.16 : DECTinstallation ) where a set may be allocated to this modification:







5. Then press �Regist� to record the set.

The �Back� button is used to search for a new subscriber and return to the main screen.

4.3.18 Deregistration

Double clicking on this function opens the following window which is used to unassign a DECTmobile handset:





5. Then press �Dereg� .

4.3.19 DECT user modification

Double clicking on this function opens the window which is used to modify the characteristicsof a DECT mobile handset.

The procedure is identical to the one described earlier in § 4.3.18 : Deregistration relating to

actions 1 to 4 .


Operating mode

For the action at 5 , press the �Modify� key.

You then access the following window which displays the characteristics of the set:

To carry out any modifications, use the mouse to select the parameter to be modified andchange its value.

Buttons:

Apply to save the modifications.

Back to search for a new subscriber and return to the main screen.

4.3.20 Expired DECT visitors

Double clicking on this function opens the window which is used to list the sets which havereached their expiry date and to unassign a DECT mobile handset.

Buttons:

Expiry used to list mobile handsets which have reached their expirydate.

Dereg used to unassign a mobile handset.

4.3.21 Bundle

Double clicking on this function opens the following window and displays the bundleparameters:



In order to manage the bundles which have been declared "only for attendants if wanted",the user must first close the window above then open a new window using the �Trunk�programmable key. This offers the following 3 services:

- Bundle reservationThis window displays all the bundles. Each bundle in the list is described by:

• a reservation indicator (an icon if reserved, white if not),

• the name of the bundle,

• an automatic reservation indicator (�yes� if the bundle may be auto-reserved, white ifnot).

When the user selects a bundle, the name of the button changes according to thereservation status of the bundle:

• If the name of the button is �Free� , the trunk group selected is "reserved".• If the name of the button is �Reserve� , the trunk group selected is "free".In order to release or reserve a bundle, the attendant must select the bundle and pressthe �Free� or �Reserve� button. The change is made automatically.

- Bundle auto reservationThis window is used to activate or deactivate the automatic reservation. If activated, theattendant reserves all the bundles in the installation which are declared as being able tobe reserved automatically.Press the �Apply� button to validate the modification.

- Direct outward diallingThis window is used to authorize or prohibit access to the public network for all the sets inthe installation.Press the �Apply� button to validate the modifications.


Operating mode

4.3.22 Out of service trunk(s)

Double clicking on this function opens a window which is only used to display the trunk lineswhich have been placed out of service.

The user may also open this window using a programmable key if the key has beenprogrammed on management and if all the trunk lines are out of service.


Chapter

5 Supervision and functionalicons

5.1 GeneralThis chapter details all the icons that may be displayed when the 4059 application is active.There are two types of icons:

- supervision icons specify the status of the sets, trunks and trunk groups. They aredisplayed on the main screen in a specific window,

- the operation icons inform the attendant about the console status. They are displayed inthe status bar.

For each icon, the possible function and status are given. The status is identified with a colourcode.

5.2 Supervision icons

5.2.1 Analogue sets

Set free (green in color).

Set out of service (red in colour).

Set inaccessible (yellow in colour).

Set in "Do not disturb" mode (grey in color).

Set busy with an internal call.

Set busy with an external call.


Chapter 5 Supervision and functional icons

Set off-hook.

Set in "absent" mode (absence message recorded).

5.2.2 Dedicated digital sets

Set free (green in color).

Set out of service (red in color).

Set is inaccessible (yellow in color).

Set in �Do not disturb� mode (grey in color).

Set busy with an internal call.

Set busy with an external call.

Set busy without conversation (yellow in color)

Set in "absent" mode (absence message recorded)

5.2.3 Attendant set

Attendant set is free (green in color).

Attendant set out of service (red in color).

Attendant set busy.


Supervision and functional icons

Attendant set not connected.

Attendant absent.

5.2.4 Fax

Available (green in color).

Busy (yellow in color).

Out of service (red in color).

5.2.5 Hunting group

Hunting group free (green in color).

Hunting group busy (yellow in color).

Hunting group partially busy (green at the front and yellow at the back).

5.2.6 Trunk lines

Trunk line free (green in color).

Trunk line busy (yellow in color).

Trunk line out of service Hardware or Software (red in color).

5.2.7 Trunk line group

Group of lines free (green in color).

Group of lines completely busy (yellow in color)



Group of lines partially busy (half yellow and half green in color).

Group of lines out of service Hardware or Software (red in color).

5.3 Operation icons

5.3.1 Presentation

A field of icons is displayed in the main window, to show the current operating mode of theattendant set.

Example:

5.3.2 Description

Switched on (colored).

Switched off (greyed out).

Day service.

Night service.

Call forwarding 1

Call forwarding 2

Supervision icons activated (colored).


Supervision and functional icons

Supervision icons deactivated (greyed out).

Hands free mode activated (colored).

Hands free mode deactivated (greyed out).

Loudspeaker activated (colored).

Loudspeaker deactivated (greyed out).

Mute activated - microphone deactivated (colored).

Mute deactivated - microphone activated (greyed out).

Automatic answer activated (colored).

Automatic answer deactivated (greyed out).

Automatic transfer activated (colored).

Automatic transfer deactivated (greyed out).

Loudspeaker volume.

The attendant is absent (colored).

Overdialling activated (colored).

Overdialling deactivated (greyed out).


Chapter

6 Telephone features

6.1 ImplementationWhen the console is powered up, it initializes and goes to the "Unplugged " position. It is

indicated on the screen by the greyed icon (displayed in the status bar).

To become operational, the console must be switched to the "Plugged in" position. To do this,click the "Sign on" option in the "Operator" menu. Once this operation is performed, the

console status changes and the icon is colored.

6.2 Calling a free internal user

Remark: when a free internal user is called, if the set�s directory number or his/her name is recognizedby the system, the set called is "reserved" by the attendant.

The set does not ring until the attendant presses on the keyboard.

Note: a LED is associated with each keyboard key dedicated to call processing. The LED being lit informsthe attendant that the corresponding key is available for any operation.

This feature, which is characteristic of the attendant set, ensures that the attendant can alwaysreach his correspondent.

- If the set goes off-hook, the attendant hears the music on-hold which indicates that the setis "reserved" and that he will not be allowed to make any outgoing calls.

- If the set is off-hooked but not yet in conversation, the key on the attendant consoleswitches the conversation.

- If the set is in conversation, the call will be a call on a busy set.

6.2.1 The call is not forwarded

Example: From the screen type 1


Chapter 6 Telephone features

6.2.1.1 Dialling

Dial the directory number of the destination set using the numerical keypad. The field containing

the icons which display the status of the attendant console in 6 is given over to the fieldwhere the number dialled is displayed.

As soon as this number has been accepted, the call handling field 2 provides informationabout the user.

Example:

Note: The black text indicates that this field is active. If it is inactive, the text will be greyed out.


Telephone features

- Field 3 is used to supervise the status of the different icons of the supervised sets.

- After numbering operations, the keyboard keys provide the attendant with several callprocessing features.

Description:

makes the called party set ring.

releases the communication.

- The function keys in 4 provide the attendant with additional functions.

Description:

Call Back used to send a callback request to the destination set.

Text Mail used to leave a mini-message on the destination set.

Remark: Depending on the set configuration, you may have access to additional function keys, suchas:

- associate: call the associated set,

- dect: call the dect set associated with the set,

- mute: call the secretary,

- mevo: call the set�s voice mail,

- paging: launch the pager search associated with the set.

6.2.1.2 Call

Press the key to make the destination set ring.

In the call field 2 , the ringing status replaces the on-hook status.

The attendant is able to release the current call before the destination set is taken off-hook by

using the key.

6.2.1.3 Called party answers

The conversation will be established when the called set is taken off-hook.

In the call field 2 , the conversation status replaces the ringing status.



Possibilities which follow:

to put the correspondent on hold.

to release the communication.

6.2.1.4 Function keys

During conversation, new function keys are displayed in 4 .

They provide additional features for handling calls.

A more detailed description is provided in chapter Additional features .

6.2.1.5 Place on hold

With the key.

The correspondent who has been placed on hold in 5 hears either the please wait music orthe please wait tone and the normal wait counter is increased.

6.2.1.6 End of timer

If the attendant does not take the call quickly enough, it will return as a call back when the timer

comes to an end. Display it again in 2 .

A ringer is activated to indicate this change and a red led appears on the associated set.

The normal wait becomes urgent . In the calls on hold field, the value of the Urgent counteris incremented.

6.2.1.7 Re-seizing a call

If no other call has been made to the attendant set, press or to take the call whichhas been put on hold.

6.2.1.8 Release

Press the key to end the connection and return to the idle status.


Telephone features

6.2.2 Call by programmed key

When a key is programmed with a user�s directory number (see chapter Customization - §

Programmable keys ) on the programmable keys), pressing this key directly launches 2 onthe screen display concerning the user information. The procedure which follows identical tothat for a simple call.

6.2.3 Mini-messaging to free set

This option is only available on digital sets which are equipped with an alphanumeric screen.

When the set does not answer, the attendant may leave a message using the �Text Mail�

function key in 4 .

Pressing this key opens the Send a mini-message dialog box.

Remark: this dialog box is also used for receiving messages sent to the attendant set.

Sending a message

The attendant first selects the type of message:

Type : two choices:- System messages which have been predefined by thesystem manager.

- Attendant messages which have been created by theattendant from the option and attendant mini-messages...menu.

Message : you have just selected the message you want to send. If themessage is if system type, you may find predefined messageswhich the attendant must complete.

Example: E.g.: Please, call:...

Receive status : after validation, read here to see if the message has been sentor not.

The attendant composes the message and validates by �Send� .

6.2.4 The set is forwarded to another set

The 3000 set is forwarded directly to the 3001 .

The operator dials 3000 .

As soon as the number which has been dialled has been accepted, the call handling field 2

supplies information about the user.

In the example:



Firstly, the destination set of the forward and its entity are displayed.

Then the set which has forwarded its calls and its telephone No. are displayed.

Then the status of the set and finally the No. and the service class of the forward destinationset are displayed.

From this screen the procedure is identical to that described for calling a free station. Thekey is used to ring the forward destination set.

The function keys at the bottom of the screen are used to:

Back enables the attendant to override the forward and call the initial set,in the example, set 3000 .

Call Back activate a call back request.

Text Mail leave a message on the forwarded set.

6.2.5 Forwarding on no reply

Set 3000 is forwarded on no reply to set 3001 .

The attendant dials 3000 then makes the set ring using the key.

As soon as the number which has been dialled has been accepted, the call handling field 2

provides information about the user.

In the example:


Telephone features

The attendant sees that user 3000 is free and that he has been forwarded on no reply to user3001 .



Forward is used to select the forwarding destination.

Text Mail leave a message on the forwarded set.

The forwarding destination is selected by pressing the �FRWD� key. The attendant can thendecide whether to ring the forwarding destination or not, or to use the "Backward" or "Textmail" function keys

6.3 Calling an internal user who is not free

6.3.1 The set is busy

Remark: A multiline set which has a remaining free resource is considered by the attendant to be afree set.

6.3.1.1 The set is multiline

As soon as the dialling has been accepted, the call handling field 2 provides information onthe user.

In the example:



As the destination set is considered to be free, the attendant may use:

to make the set ring.


The procedure to be followed after this screen is the same as the procedure described forcalling a free set.

6.3.1.2 The set is monoline or analog


In the example:


Intrude intrude in the conversation (displayed only if this feature is authorizedby the system administrator on the set in question).



Telephone features

Display Mail directly display the message on the user set�s screen.

Text Mail leave a text message. leave a text message.

The attendant may also use the key to release the communication.

6.3.2 The set is inaccessible


Example:


6.3.3 The set is out of service


Example:




6.3.4 Diallling the wrong number


Example:


6.3.5 Unauthorized dialling


Example:


6.3.6 Mini-messaging on a busy set

If the set has an alphanumeric screen, the attendant may send amessage directly to his screen.

The �Display Mail� function key opens the following dialog box:


Telephone features

The attendant enters themessage to be sent (see § 6.2.3 : Mini-messaging to free set ). Validateit using the �Send� key.

The message is displayed on the set�s screen.

6.4 Simple external call (by prefix or access code)After entering the bundle seize prefix, the attendant may view the name of the bundle in the

call handling field 2 .

6.4.1 Dialling

The operator dials the directory number of the external correspondent. E.g.: 0198473000

6.4.2 Tone pick-up

With key.

After the first figure, the attendant may return to the external tone and may start dialling againon the same trunk line.

6.4.3 The length of the number is known

When the length of the number is known, the conversation begins after the last number hasbeen dialled.

6.4.4 The length of the number varies

WithDel

key.



If the numbering format is unknown, the attendant must use this key to confirm that thenumbering entered has terminated and to allow the switchover to conversation with theexternal correspondent (otherwise, the switch takes place after a time-out).

6.4.5 Correspondant replies

After the key is pressed, the call handling field in 2 returns when the external calledparty answers:

Example:

Name of the bundle : Trunkgrp2

Status : Conversation

Type of current call : External call direct

Possibilities:

to put the correspondent on hold.


6.4.6 Call on hold

puts the external correspondent on hold and increases the counter values.

6.4.7 End of timer

If the attendant does not take the call quickly enough, it will call back after the timer has run out.

The normal wait becomes "urgent" .


Telephone features

In the calls on hold field, the counter value Urgent is incremented.

6.4.8 Call pick-up

With key.

Using this key, the attendant may take the call which has previously been put on hold.

The conversation is re-established.

6.5 Call by nameThis telephone feature allows you to call a user without dialling his directory number on thekeyboard.

A search to find the user is performed according to certain criteria in one or more of the followingdirectories:

- personal,

- System,

- LDAP (only available if access to this directory has been set up),

- ODBC (only available if access to this directory has been set up),

- External 4755 (This directory is only available if the PC Client software is also installed onthe PC).

The Personal directory is the internal directory from the «Store and redial directory» window.

The System directory is the OmniPCX 4400 internal directory.

The other directories when they are available come from external sources (e.g.: the external4755 directory is on a SUN workstation equipped with the 4755 software).

6.5.1 Activation

There are two ways for the attendant to launch a subscriber search:

1. by directly pressing one of the alphabetical keyboard keys (G for example). The followingdialogue box opens:Example:



Enter the subscriber name. As soon as a given number of letters is entered, an automaticsearch for the name is launched in the directories selected by default in management (inthe option, directory then Call by name menus). Otherwise, press the �Search� button.

2. by selecting a specific directory in the Directory menu. The proposed directories are:Personal directory, System, Alcatel 4755 (if any), ODBC and/or LDAP directories (ifthey have been configured).Selecting one of these directories (e.g.: system directory) opens the following dialoguebox:Example:

Enter the complete name and, if necessary, the first name of the searched subscriber.Use the S2 or S4 keyboard keys (or the corresponding buttons in the dialogue box) torespectively launch a search by name or by name and first name.In the case of a search by initials, enter the first letter of the name then the first letter ofthe first name. Use the S3 keyboard key (or the corresponding button in the dialogue box)to launch the search.To move from one field to another, use the "tab" key on the keyboard or the mouse.

Note: the principle is the same for the other directories. The only difference is the buttons used to launchthe subscriber search (Prefix (S2) and Word (S3)).

6.5.2 Search result

Once the is subscriber search is launched, the following dialogue box opens:

Example:


Telephone features

This dialogue box is the multi-directories search result. In the case of a search in a specific

directory, the dialogue box opened has a different display as the one shown in 1 . However,the subscriber selection principle remains the same as described below.

To select a subscriber, use the "↓↑" keys on the keyboard or press the two digits correspondingto the keypad help.

Once the subscriber is selected, the attendant can:

- either launch the call. In this case, press the button or "Enter" on the keyboard. Theprocess after launching the call is the same as for an outgoing call after dialling.

- or access to the additional information about the subscriber if the �Details� button is

available (in 2 ). It only concerns the subscribers in the LDAP or ODBC directories.

Pressing this button or pressing the key (right arrow) on the keyboard opens thefollowing window:

Example:



Important: this window does not open if the Alcatel 4760 application is available on the PC and if thesite manager has programmed the 4760 application to be used for viewing the additional informationfor the called party directory.

From this window, the attendant can:

• launch the call. In this case, click the icon �directory number� then press thebutton or "Enter" on the keyboard. The process after launching the call is the sameas for an outgoing call after dialling.

• send an Email if the corresponding icon is available. In this case, click the �Email� icon

then the button. This action opens the voice mail on the available PC.

To exit this window without performing any action, click the button.

From the «Directory request» window, the attendant can also:

- point the mouse cursor on an icon to be informed of its function.

- click on one of the title bar labels, so that the subscribers are sorted:

• in alphabetical order (Index column),

• by directory type (Index column),

• by directory number type (Phone number column).

- close the window using the button.

6.6 Answering an internal call

6.6.1 The call is not a group call

When a call is made to the attendant set it is indicated in the following way:


Telephone features

- a ring on the attendant console,

- the leds of the and/or line seizure keys are lit,

- the value of the waiting counter is incremented.

The call handling field in 2 provides information on the current call.

By pressing the key, the attendant enters into conversation with his correspondent.

6.6.2 The call is a group call

This is indicated in the same way as previously described but with an extra key available.

The key allows you to reply to all calls which are group calls.

The key allows you to reply to:

- a group call if it is the only one,

- all other calls depending on their priorities.

6.6.3 Call on hold

puts the external caller on hold and increases the counter values.

Possible development:

If the attendant does not pick up the call on hold using the key, it will be given "urgent"status once the timer expires.

The attendant may release the call at any time using the key.

6.6.4 The attendant does not reply immediately

If the attendant does not reply to the call immediately and waits, the call will be given the urgentstatus.

A call from the attendant set is indicated by:


- the led of the line seizure key is lit,



- the value on the Avr counter which is increased.

The call processing field in 2 gives information about the current call.

If the attendant does not reply to the call immediately and waits, the call will be put on urgenthold which will be indicated as follows:



- the value on the urgent wait counter is increased.

If the attendant still does not answer, she is "absent".

On the status bar in 6 , the icon is replaced by the icon.

To return to «Plugged in» position, click the �Sign on� option in the �Operator� menu. Once

this operation is performed, the icon is replaced by the icon.

6.7 Answering an external call

6.7.1 Call from the attendant set

A call from the attendant console is signalled by:



- the counter value which is incremented.

The call processing field in 2 gives information about the current call.

If the attendant does not answer the call, then the procedure which follows is the same as foran internal call (see § 6.6.4 : The attendant does not reply immediately ).

6.7.2 Answering the call

By clicking with the mouse on the key or by pressing "Enter" on the keypad, the attendantwill enter conversation with the correspondent.


Telephone features

6.7.3 Call pick-up

places the external correspondent on hold and increments the counter values.

If the attendant does not pick up the call on hold using the key, it becomes an "urgent"call once the timer has expired.

used to release the communication.

6.7.4 Replying to a call back request

Call back requests sent to the attendant by internal users are subject to the manager�sauthorization.

When a request has been made, the �Call Back� key is validated.

Pressing this key in the call handling field 2 displays information about the user.

The attendant sends the call from the calling user by pressing the key.

At the bottom of the screen in 4 , the attendant may also use �Text Mail� to leave a textmesage.

Note: while the attendant does not have the user on line, the �Call Back� key remains displayed in 4 .

6.8 ROUTING A CALL TO A FREE SETThe attendant answers the call and enters into conversation with the correspondent who is

displayed in field 2 . He selects the desired internal user who is displayed in the field in 5

.

The attendant may proceed from this status to two types of routing.

6.8.1 Routing without presentation

When the attendant does not wait for the internal destination set to reply to the call and it is

immediately transferred (transfer on ringing) using the key.

At the call processing field level, routing is displayed until the called party is answered.



As long as the called set has not answered, the attendant can retrieve the routing by thekey.

The attendant exits the conversation and the attendant set returns to the idle state. Fields 2

and 5 are empty.

6.8.2 Routing with presentation

The attendant places the external correspondent on hold using the key.

The attendant waits for the internal called party to answer before transferring the

communication using the key.

The attendant exits the conversation and the attendant set returns to the idle state. Fields 2

and 5 are empty.

6.8.3 Routing on call back

If the internal calld party has not answered the call, the attendant may call the set back usingthe �Call Back� function key.

The call from the external caller may be picked up using the key.

6.8.4 Enquiry call to a free set

The enquiry call is activated from the conversation screen with the external correspondent.

6.8.4.1 Description

The attendant dials the directory number of the user he wishes to call.

The number is displayed in directory field 1 .

As soon as the dialling has been accepted, the call handling field 5 provides information on

the called user and the field in 2 provides information on the first correspondent.

Example:


Telephone features

The first correspondent is in �conversation� with the attendant and the second is �reserved�.


to cancel the enquiry call.

to make the set ring.

to transfer the current call.


At the bottom of the screen in 4 , the attendant may use:

Call Back activates a call back request.

Text Mail to leave a text message.

6.8.4.2 Call

Press the key to make the destination set ring.

In the call field 2 , the �connected� status replaces the �conversation� status. The field isgreyed out.

In the call field 5 , the �ringing� status replaces the �on-hook� status.




to cancel the enquiry call and return to the first correspondent.

for the broker�s call between correspondents.



6.8.4.3 Destination set replies

The conversation will be established once the destination station has gone on-hook.

In the call field 5 , the �conversation� status replaces the �ringing� status.


to cancel the enquiry call.

for the broker�s call between correspondants.



6.8.5 Broker�s call

By pressing the key once, the attendant is put in conversation with the first correspondent andthe second correspondent is put on hold (his field is greyed out).

By pressing the key a second time, the first correspondent is put on hold and reconnectscommunication with the second corespondent.

Each time the key is pressed, the conversation switches between the first and the secondcorrespondent, automatically putting the other one on hold.

6.8.6 Transfer

By using the key, the attendant:

- takes the first correspondent off hold


Telephone features

- puts the two correspondents in conversation

- returns the attendant set to the idle status.

6.8.7 Intrusion

Remark: This functionality is only available if the system administrator has not protected the set inquestion against intrusion.

The attendant dials the directory number of the destination set.

As soon as the dialling has been accepted, the call handling field 2 provides information onthe user:

This user is busy with an internal call.

At the bottom of the screen, the � Intrude� function key authorizes the intrusion into aconversation.

After pressing the key, the attendant intrudes on the conversation.

The � Intrude� function key is displayed at the bottom of the screen. It allows the attendantto reverse the intrusion function.

Remark: the � Intrude� and � Intrude� keys operate in bistable mode.


Chapter

7 Additional features

7.1 GeneralDuring call processing, the attendant can use additional features such as:

Chained Call chained release

Charged Call charged withdrawal

Release Ctrl controlled release

Forward Ope attendant forwarding

DTMF transmission Q23 DTMF dialling

Record recording of the conversation

Switch Decima transmission of decimal dialling

Pulse transmission of a flashing pulse

Auto Forwd cancellation of immediate forward

used to change page.

Remark: some of these keys operate in bistable mode. They can be distinguished by the presenceof the symbol or the symbol which indicates the activation status of the feature associated tothese keys.

7.2 Routing with chained release�Chained Call� key.

The routing with chained release feature allows the attendant to route a call to a set withouthaving to follow its progress. This is due to the fact that the call is not released and returns tothe attendant set as a call back as soon as the internal set goes on-hook.

It may also route the same call to several sets in succession.

7.3 Routing with charged release�Charged Call� key.

After the transfer of an outgoing external call to an internal user, the charged release featurereturns the external communication to the attendant set when the internal set goes on-hook.

When the attendant set replies to the call, its number is displayed along with the number ofcharges in effect for the communication.


Chapter 7 Additional features

7.4 Routing in controlled release�Release Ctrl� key.

During the routing of an external call to a busy internal set, the attendant may put the call onhold using the controlled release feature.

When the internal user goes on-hook, the set does not ring, but the communication calls backthe attendant set. The call can also be re-routed to an internal user.

7.5 Attendant forwarding�Forward Ope� key.

The attendant may forward an internal or external call to another available attendant.

7.6 Transmission of a no. using voice frequency dialling�DTMF� key.

This key allows you to use voice frequency dialling to retransmit a number on the line to acorrespondent.

7.7 Recording the conversations�Record� key.

This key allows the conversation of each call to be recorded when the attendant console is notin the «Automatic record» mode (see chapter Operating mode - § Auto record).

7.8 Transmission of pulse dialling�Switch Decima� key.

This key allows you to use decimal pulses to retransmit a number on the line to a correspondent.

7.9 Transmission of a flashing pulse�Pulse� key.

This key allows you to transmit a flashing pulse on the line to activate the MF receiver and toindicate to the correspondent that voice frequency dialling will follow.


Additional features

7.10 Temporary deletion of automatic transfer�Auto Forwd� key.

This key allows automatic forwarding to be temporarily inactive in order to, for example, routethe call to a specific interlocutor when the attendant console is in «Automatic forward» mode(see chapter Operating mode - § Auto transfer).


Chapter 7 Additional features


Chapter

8 External 4755 directory

8.1 Configuring the external 4755 directoryDuring start up, the 4059 automatically detects whether the Client PC is installed on the PC.

If it is, a dialog box opens automatically and asks the attendant to enter his account name andpassword for the connection to the 4755 server.

The attendant must enter the information in these fields and confirm by pressing "OK" . Theexternal 4755 directory opens automatically.

To return to the 4059 , window, press F9 in the external 4755 directory window.

8.2 Searching in the external 4755 directoryThere are 3 different ways to carry out a search in the external 4755 directory:

1. Pressing F9 in the 4059 window,

2. Using the 4059 "Directories"menu and selecting the external 4755 directory (see chapterCustomization - § Directories ).

3. Selecting the external 4755 directory as the default directory in the �Extension� menu(see chapter Customization - § Extension menu ). The external directory will be usedautomatically a call by name is made (see chapter Telephone features - § Call by name).

For further information on the use of the external 4755 directory on the PC, consult the 4755Manual - "Client PC administrative directory".


Chapter 8 External 4755 directory


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