ALCOHOL SERVER TRAINING

It’s The Law

The 3 Simple Don’ts

• Don’t Serve A Minor

• Don’t Over Serve

• Don’t Serve Someone Who is Already Intoxicated

Checking I.D.’s

•Check I.D. on every sale.

•Accept only valid Ohio drivers license or State I.D.

•Ask the customer to remove I.D. from his/her wallet.

•Communicate with the customer by asking questions.

•Street Address, Year of Graduation, Astrological Sign

WARNING SIGNS

•A customer seems nervous and moves to different locations.

•A person states that he is a friend of someone in charge.

WHEN IN DOUBT - DON’T SERVE

Look for imperfections alongthe outside of lamination !

Make sure the picture matches

The person using the I.D. Check the birthdate andexpiration date!

B.A.C.Blood Alcohol Content

(A measurement of the amount in a person’s system)

Legally Impaired to Drive in Ohio = .08 BAC

150 lb. Male with empty stomach

2 drink = .05

4 drinks = .10

8 drinks = .20

12 drinks = .30

The liver eliminates less than 1 measured drink per hour

Tolerance is the ability to mask the effects of alcohol

Definition of a DrinkNew Math

= =

5 oz.

Table Wine

12 oz.

Beer

1 oz.

Spirits

Measured Drinks

The Behavioral Signs

4 Progressive Steps Lowered Inhibitions - As inhibitions are lowered, people become talkative, relaxed, over-friendly, lose their self-control and sometimes display loud behavior.

Poor Judgement - Behaving inappropriately, using foul language, telling off-color jokes, annoying others or increasing the rate of drinking exhibits poor judgement.

Slowed Reactions - Glassy unfocused eyes, forgetting things, lighting more than one cigarette at a time, losing their train of thought and slurred speech result from slowed reactions.

Loss of Coordination - Stumbling or swaying, dropping belongings and having trouble opening a door can indicate a loss of coordination.

.08

Absorption Rate FactorsFactors in determining how quickly alcohol

is absorbed into a person’s bloodstream

Size of the customer

Gender of the customer

Food

Strength of Drink

Rate of Consumption

Mood

Drug Use

Cut-Off Guidelines1) Make clear statements. Speak directly to the point.

Your guest needs to understand what you are saying and what you are suggesting to remedy the problem.

Example: “I’m sorry. I can’t serve you another drink.”

2) Use “I” statements.

Take responsibility for your statements.

Example: “I can’t serve you another drink because I’m concerned about you safety.” (“You” statements put guests on the defensive.

3) Be nonjudgmental and nonthreatening to guests.

Judgmental statements are perceived as “put-downs” and promote defensiveness and anger.

Example: “How about making your next one a soda or coffee.”

4) Give a reason for your actions.

People don’t like to be treated in an arbitrary or condescending manner.

Example: “I’m sorry, but this event could lose it’s license if I serve you another drink.”

Understanding Liability

Common Negligence Based on prior court cases, these laws set a minimum standard for the actions a reasonable person should take to prevent problems.

Dram Shop Liability If an establishment sells alcohol under a state permit, then they may be subject to dram shop laws. These laws outline specific penalties for third party lawsuits when alcohol is involved.

The law requires that servers make a reasonable effort to prevent intoxication in customers, prevent alcohol sales to minors and to intervene/cut-off if a customer does become intoxicated.

HAVE FUN!

USE COMMON SENSE!&

WHEN IN DOUBT

DON’T SERVE!