Alexa Conrod

https://www.linkedin.com/in/alconrod

alconrod@gmail.com

(408)480-2237

SUMMARY OF EXPERIENCE

Three plus years of technical experience in customer support and hardware and software troubleshooting. Excellent communication skills developed in service roles as well as through university education. Experience in customer facing positions as well as back-of-house and professional office environments. Skills with data entry, organization, and inventory.

Expertise in:

Network Administration and Setup on the Cisco Standard Troubleshooting hardware, software, and operating system issues Branded and non-branded PCs, laser printers, laptops, and peripherals Hardware repairs such as video cards, motherboards, and hard drives Providing user support by means of remote access tools Ticket resolution and responding to all inquiries in a timely manner Translating technical language to easy-to-understand terms

TECHNOLOGICAL INVENTORY

Operating Systems: Microsoft Windows (including XP/7/8); Mac OS; iOS, Android, Windows mobile devices;

Security Technologies: Digital Certificates; BitLocker Encryption; Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, CCNA in progress Software: MS Office 2010/2013/365; MS Exchange; Adobe; Java, HTML, TFS

PROFESSIONAL EXPERIENCE

Technical Marketing Engineer with Del Oro Consulting at Cisco, March 2015 to July 2015

Assisted with the setup and deployment of enterprise networks for Cisco events. Specialized in organization and management of multiple network systems for setup and deployment. Gained practical experience and expertise in network management and administration.

- Worked with other Cisco engineers to design and implement enterprise networks

- Managed administration and organization of network elements and devices

- Worked with larger teams to plan and implement systems for Cisco events

Product Specialist with Charvi IT at Google, December 2014 to March 2015

Managed the feedback triage system for multiple product areas while working with product engineers and a team in India to maintain quality and quantity requirements for feedback inflow and sorting.

- Worked with Google systems engineers to maintain quality standards for Feedback project

- Managed inflow and sorting output for 18 Google Products

- Managed setup and launch for 3 new products within the Feedback Project

Data Entry Specialist with Insight Global at Microsoft, July 2014 to December 2014

Assisted engineers and graphic designers with user-friendliness specifications, Daily business validation testing of various applications with pass or fail metrics to QA team, Entered bugs and enhancement requests to multiple development teams in Team Foundation Studio

- Helped to develop software used for the continued data entry project through use and QA

- Produced valuable data while in testing phase of project

- Maintained high work output through crashes and system difficulties

Computer Repair Technician at AntTech Repair Center at UCI from October 2012 to June 2014

Functioned as a computer technician and technical support specialist on a University campus, working on Windows, Mac and Linux machines for hardware and software support.

- Troubleshoot and repair computer hardware and software- Advise customers on technological devices.- Worked with customers to train them on devices- Telephone support for remote/lab computers that were not portable

Product Advisor at the Microsoft Store from August 2013 to March 2014

Assist customers with Product Information, Services and Purchases, Train customers on Microsoft products

- Specialized in product training

- Provided basic level support for customer devices

- Taught classes and seminars for Microsoft Products

Chemical Waste Program Assistant at Stanford University from June 2012 to September 2012

Sort and prepare Hazardous Waste for disposal, Organize and enter data for hazardous materials waste records, Prepare containers for hazardous waste disposal.

- Reorganized and catalogued chemical waste records- Inventoried hazardous waste and hazardous waste records- Maintained documentation for hazardous waste disposal

EDUCATION AND CERTIFICATIONS

• UC Irvine, BA in History