[email protected]@coman.org tel:(972)3-510-1768 -1- fax:(972)3-516-8960 arena quality management...

[email protected] Tel:(972)3-510-1768 -1- Fax:(972)3-516-8960 www.coman.org ARENA

Quality Management Copyright 2001 Dr.Alex ComanThe ARENA Genome: Harmonic Strategic Planning

Arena Layers:Corporate, Business Function-Define Hierarchy

Refinement Stages:Arena, Focus, Action

Create Strategy

Functional

Arena

Arena actors:Partners, Threats; Current, Future

Tailored Patterns.

Corporate Layer:Portfolio BusinessesMaximize Value

Function Layer:Process, Project and ProductAgile value drive

Business Layer:Positioning Products byMarket Strategy


Quality Management Copyright 2001 Dr.Alex Coman

Classical Operations Paradigm: Machine Metaphor

MasterSchedule

Scientific Management: Unfreeze, change, freezeOperations Managers

Quality ControllersC3I, MRP, MRPII, ERP, ERM

Arena Pattern: Push. Division: Management vs. OperationFocus: Efficiency, AOQL

Action: Scientific Management, Capacity Balancing

ResourceA

ResourceB

QualityControl

Functional Arena:Assembly Line: NavyMultiple suppliersPush methodology

LTPDβ

MultipleSuppliers:

SCM(Eur:800-2,000

Ford: 1,600)

ProcessDefinition &

Improvement

DemandForecast

ResourceC

AOQLα

CustomersCRM

Buffer



Total Quality Paradigm: Organic Metaphor

ResourceA

Functional Arena:Group TechnologyLean, Balanced ProcessProduction: Pull/Kanban methodology, Focus on Setup ReductionQuality: Kaizen, Taguchi, Group technology, Circles,

QFD, Ringii, Robust DesignStrategy: Promotion, expansion, Zeibatsu, Hoshin Kanri

WIPBuffer

ResourceB

WIPBuffer

Supplier

(160-300)Buffer

JIT, JIPPoka Yoke

Kanban

Pull: Local Control

Kareitsu

Kanban KanbanKeizen

Customers

Finished GoodsBuffer

ResourceC

QFD

Keizen

Arena Pattern: Pull. Group technology.Focus: Process, perfection

Action: Continuous improvement.



Management-By-Constraints Paradigm: Mixed Strategy

QA

Drum-Buffer-Rope: Pull & Push

Gating:Kit,WIP

C Components:Auction

Rope: Pull Push

Functional Arena:Lean ProcessDrum-Buffer-RopeComplete Kit

Customers

ConstraintDefinitionConstraintDefinition

ConstraintB: Drum

A Components:2-3 Suppliers

JIT, JIP

QFD

WIPBuffer

ControlCycle

ResourceA

ControlCycle

ResourceC

Constraint Management CycleDefine the GoalIdentify proper Measures: 6Identify the system’s constraint

Arena Pattern: DBR = Push + PullFocus: Throughput/Constraint Unit.

Action: Managed constraint, Distributed quality.



Management-By-Constraints: Elta

WarehouseWarehouse

KitPreparation

KitPreparation

SupervisorSupervisor ProcessingProcessingLacqueringLacquering

ElectronicTesting LabElectronic

Testing Lab CustomerQuality

Inspection

CustomerQuality

InspectionQualityAssurance

QualityAssurance

ShippingShipping

WarehouseWarehouse

KitPreparation

KitPreparation

ProcessingProcessing


KitPreparation

KitPreparation



ElectronicTesting LabElectronic

Testing Lab

CustomerQuality

Inspection

CustomerQuality

Inspection

ShippingShipping


Quality Management Copyright 2001 Dr.Alex ComanSupply-Chain Management -

SCM

South Korea: Spinning

Five Tai sewingworkshops

Shipper

Distributor

Japanese plant inGuangdong China: zippers

Customer

European fashion designerOrders thousands of

Garments(Virtual Firm)

Manual transactions: Rail company settlementsElectronic-Data-InterconnectMicro paymentsB2B: Web SCM Agility: Value NetLi&Fung: 3,600 employees in 37 countries: Logistics

Requirements: (Transaction Cost)Structure: encapsulationInformation:

Infomediaries,Baldrige/ISO/GMP

AuthentificationLegal: taxation, enforcement

Li&Fung

[email protected]@coman.org tel:(972)3-510-1768 -1- fax:(972)3-516-8960 arena quality management...

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