ALICE M. BISHOP1609 South Schaefer Street

Appleton, WI 54915ambishop2003@yahoo.com

920-740-7440

CAREER Over 28 years of diverse experience in administrative support positions. Demonstrates strong organizational

SUMMARY skills as well as the ability to communicate and work effectively with all levels of an organization. A detail-oriented, conscientious and dependable professional with a proven ability to work well under pressure, meet deadlines and adapt easily to new situations.

EXPERIENCE04/15-02/16 Keller Williams, Appleton, Wisconsin

An international real estate franchise with headquarters in Austin, Texas

Director of First Impressions (DOFI)Reported to MCA-Market Center Administrator. My key responsibilities included office maintenance, answer phones, processed earnest checks, faxes, scanned documents, lockbox inventory, client and vendor services. Other responsibilities included multi-tasking, while maintaining high performance and remained productive despite frequent interruptions. Market Center communication included maintenance of the training calendar, fliers for all events, weekly forecasts, onboard processing of agents. Agent retention included distribution of kudos, birthday and anniversary cards, “Best of the Best” Plaques, creating a warm and welcoming atmosphere. Maintain the KW Culture. Promoted teamwork within the market center and engaged agents in conversation to promote relationships. Other projects included the monthly meeting prep, Keller Teller Newsletter, Affiliate Fair, KW Cares Golf Outing, “4 or More” Happy Hour, and the RED Day project.

01/11-03/15 Edward Jones, Appleton, WisconsinMakes Sense of Investing

Business Office Administrator Reported to Financial Advisor. My key responsibilities included office administration, account processing, client service, business development and self-development. Other responsibilities included multi-tasking, while maintaining high performance and remained productive despite frequent interruptions, promoted teamwork within the branch office and engaged clients in conversation to promote relationships. I communicated candidly and respectfully and made eye contact in face-to-face communication, demonstrated a “can-do” spirit and sense of ownership and remained positive while dealing with obstacles and constraints.

12/08-04/11 Alta Resources, Inc., Neenah, WisconsinProvides Resources and Creates Solutions that Maximize Customer Relationships

Customer Care Representative for SCJ Consumer Inbound Program (CIP)Reported to Jean Herres, Program Director and Sue Steffens, Team Leader. Responsible for listening, respecting, believing and educating the consumer. Utilized all available resources to resolve issues and answer questions to each consumer’s satisfaction. I am a warm, caring professional who is knowledgeable about the company guidelines and philosophies and am able to adapt to different situations while representing SCJ to satisfy each consumer. Spent time with new employees to assist with training within SCJ CIP. I was selected and served on the committee for Customer Appreciation Week. Earned nine Ace of Diamond Cards. Per the need of other clients within Alta Resources, I have assisted with outbound calls for Russell Stover Candies under Program Director, Tim Eierman. Completed 2 months assisting OptumHealth Allies, under supervision of Team Leader, Nick Rentsch.

05/03-11/08 Coldwell Banker, The Real Estate Group, Appleton, WisconsinThe Number One Producing Real Estate Office in Northeast Wisconsin

Realtor/Licensed Assistant

Reported to a Realtor and acted in a licensed capacity. Responsible for Client/Customer outreach, marketing, listings, offers, closings, post-closings, and bookkeeping tasks. Other responsibilities include maintenance of all files, hosting open houses, virtual tours, and broker opens. Cover and maintain business for multi-million dollar producing realtor when she is on vacation.

ALICE M. BISHOP Page Two

12/93–05/03 Hoffman Corporation, Appleton, WisconsinA highly visible and recognized national design/build firm. A mission-driven company with a trademarked project delivering method called Total Project Management.

Administrative Assistant – Engineering (05/02-05/03) (12/93-11/00)Reported to the Manager of Engineering. Responsible for providing administrative support to engineering and technology staff, including receiving calls, word processing, maintaining and monitoring staff schedules, arranging and confirming travel plans, maintaining adequate inventory of supplies and tracking equipment. Maintained standard forms and flat drawing files, updated master consultant lists, filed product data in central file and organized and updated library. Assisted with assembly and editing of specifications and coordinated processing of film. Supervised co-op students and schedules.

Selected to participate on panel to develop company’s mission statement and guiding principles.

Ensured vendors had updated product literature and samples, which increased team efficiency. Created and maintained company video library, which ensured consistent and timely employee

communication. Organized and video taped “Lunch & Learn” sessions, which allowed for in-house product

training and earned American Institute of Architects (AIA) credits for staff. Designed and maintained organization system for project files, state-approved plans and

historical filing for archive storage. Established and maintained contract routing throughout multiple departments, which reduced

turnaround time from five days to two days. Created new construction document filing procedures, which improved efficiency and saved

time.

Employee Services Administrator – (11/00-05/02)Reported to the Human Resources Manager. Responsible for ensuring employees have office supplies and tools necessary to adequately complete assignments and tasks. Maintained records and filings associated with company vehicles. Organized functions for corporate events. Conducted new employee building tours and instructions to staff, policies and procedures. Acted as contact for maintenance and janitorial services.

Introduced electronic supply inventory to staff with local office supplier, which provided better cost controls.

Researched and purchased equipment, forms and supplies, which ensured cost-effective, reliable supplies and equipment were available when needed.

Administered service awards and recognition programs, which significantly improved employee morale and pride in contributions.

Coordinated, trained and managed co-op students, which assured educational objectives were met as well as corporate standards were maintained.

Developed and implemented telephone training manual, which provided consistent procedures for associates.

Developed and initiated relationship with local maintenance service provider, which reduced cost and maintenance of vehicles for both company and employees.

Created and administered employee apparel program, which encouraged employees to visibly market company and built employee pride.

Developed resource center, which allowed for personal growth for all employees.

01/91–12/93 Christ The Rock Community Church, Menasha, WisconsinA non-denominational church, which exists to reach people for Christ and enable them to grow in relationship with God and with others, then equipment and release them for ministry.

Administrative AssistantReported to the Executive Pastor. Responsible for working with administrative and pastoral staff. Generated and typed responses to letters and reports. Collaborated with staff for community and church events. Coordinated women’s ministries.

Established and maintained a master filing system, which improved efficiency. Developed numerous improvements in clerical routines, which met the needs of pastors and

ensured efficient operations following reduction of clerical staff. Created and edited weekly bulletin and monthly newsletter, which ensured consistent and

timely communication to entire congregation. Created and maintained master calendar of events, which improved efficiency and reliability of

communication.

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05/84-12/90 Engineered Systems International, Appleton, WisconsinA full-service, multi-disciplined engineering firm with special expertise in pulp and paper processes.

Office Manager (03/87-12/90)Reported to the Vice President. Responsible for answering telephones, greeting clients, typing material from Dictaphone, opening and closing office, and receiving and distributing faxes received and sent. Generated and typed responses to letters and reports, assisted with quotation and proposal preparation, scheduling, expediting, and delivery to clients. Interacted with clients and relayed project information as required. Supervised and assisted receptionist with duties in areas of scheduling, quality control, standardization, and technical areas. Coordinated all travel arrangements and maintained calendar and schedule for staff on a weekly basis. Approved all office supply purchases and worked with administrative vendors.

Established and maintained master filing system and library, which improved efficiency. Ensured vendors had updated product literature, which increased team efficiency.

Receptionist (05/84-03/87)

EDUCATION

09/03 ABC School of Real Estate, Appleton, Wisconsin05/84 Fox Valley Technical College, Appleton, Wisconsin – Associate Degree in Business

Science Executive Administrative Assistant

Course

TRAINING/SKILLS

05/98 The Conference for Assistants, Rockhurst College Continuing Education Center, Inc.04/97 Productivity Point International Computer Training, Office Technology05/94 The Exceptional Assistant, Fred Pryor Seminars

Windows XP Microsoft Word Microsoft Excel PowerPointMicrosoft Outlook Microsoft Scheduler WordPerfect PublisherPageMaker Filemaker Pro Paradox QuattroTimberline Expedition dBASE III Plus Top Producer

10/03 Obtained Realtor License for the State of Wisconsin

01/98-Present Notary Public in the State of Wisconsin