Align Back Office to support GIP

SegmentMarket

Supporting Product

Right Channel

Intensive Quality Sales

S&D base Delivery

Up-sell in the

segments

Right People

Right Time

Tracking & Evaluation Method

Front office strategies of GIP

AIESEC Way & BHAG

Bra

nd

Tale

nt C

apac

ity

(TM

P/T

LP/L

CD

)

Gov

erna

nce

&

Man

agem

ent

(Pla

nnin

g)

Cus

tom

ers

&

Par

tner

s

Fin

ance

and

Le

gal

IT &

In

fras

truc

ture

AIESEC 2015

Peace and fulfilment of humankind’s potential

Experiences Delivery (MoS)Experiences Delivery (MoS)

Back office elements of AIESEC

The relationship of front office and back office

Key Program

Back office

Front office

If 1000 IT GIP is a project, it definitely has the involvement from back office and front office. And it needs a project manager for all front office and back office activities.

Project: 1000 GIP “Global IT Talent Sourcing”

• GIP ICXSegment Market

• GIP ICXEvolve Product

• GIP ICX + ER + (Com.)Channel Market

• GIP ICX + ER + TM + ExpansionSales

• GIP ICX + TMDelivery

• Com. + GIP ICX + ERShowcase Impact

OD

Only if different parts of the project plan is reflected in different individuals’ plan, it will be tracked and it will happen

ICX planStrategy Initiatives Action steps DDL Respo

Segment Outsourcing

UO

Call to XXL 11.11. VP ICX..........contact signed 12.12. VP ICX

Eventsmake timeline of events with VP Com 10.11. VP ICXdivide people particpating in events 11.11. VP ICXpreperae promotion materials with VP Com 12.11. VP ICX

ER/BD/CR planStrategy Initiatives Action steps DDL Respo

Segment Outsourcing

Partnership of segment

Call to PWC 11.11. VP BD..........contact signed 12.12. VP BD

Partnership of sellers

call to .... 10.11. VP BDpartner found 11.11. VP BDeducation delivered 12.11. VP BD

TM planStrategy Initiatives Action steps DDL Respo

Segment Outsourcing

Team JD and flow reviewed

Meeting with ICX about team JD and flow 11.11. VP TM..........structure of team planned 12.12. VP TM

Education of segment delivered

Meeting with ICX about needed national education 10.11. VP TMPlan of national education done 11.11. VP TMEducation delivered 12.11. VP TM

How to really work with different back office?

The most important back office elements for GIP

Organization Development

Marketing

Talent Capacity

1. Marketing with GIP• Foundation of alignment• Tracking

1. Marketing with GIPa. Foundation which needs to agreed by both VP Com and VP GIP:

Goal Target Channel Message

G – T – C - M

1. Marketing with GIPa. Foundation which needs to agreed by both VP Com and VP GIP:

1. Marketing with GIPa. Foundation which needs to agreed by both VP Com and VP GIP:

1. Marketing with GIPa. Foundation which needs to agreed by both VP Com and VP GIP:

1. Marketing with GIPa. Foundation which needs to agreed by both VP Com and VP GIP:

1. Marketing with GIPb. Set goal and tracking the progress of joint project (Online)

Reach

No. of Unique Visitors to website

Converging rate on website

No. of Applicants

Ultimate KPI

1. Marketing with GIPb. Set goal and tracking the progress of joint project (Other channels)

Reach

No. of Interest(LEAD)

No. of Applicants

Ultimate KPI

2. Talent Capacity with GIP

Does your talent management projects tackle the top needs of your organization?

Talent MarketingTalent PlanningTalent

Selection

Talent Induction

Talent Allocation

Talent Education &

Training

CoachingPerformance AssessmentTransition

R&RTalent Tracking

& pipeline mgmt.

Definition &

Condition

Business Model Principles Global

DriverProgram

Process

TalentCapacity&Quality Experience

What matters is what you do in the process

What is your bottleneck in GIP? What is the role of talent management?

2. Talent Capacity with GIP

b. Align the bottlenecks of GIP with talent management responsible

Quality of GIP

Poor Sales Capacity

Long delivery

Retention of

Customers

Wrong product/Wrong

Customers

2. Talent Capacity with GIP

b. Define a few joint projects to tackle the top needs from program

Seller recruitment and development Project

GIP Education based on needs

Recruitment/structure for Sub product (example: IT)

…

3. Organization Development with GIP

With OD: How to create and capitalized our channels for strategy delivery?

With Expansion: How can we better align expansion strategy with both organization development also business strategy?

3. Organization Development with GIP

Coaching System

Other Education

Space

Specialized Unit …

3. Organization Development with GIPa. Coaching system Program base coaching Allocate coach based on program strategic

focus Make sure coaching visit calendar supports

operation calendar(ensure time in office to work after visit/conference, align visit with growth strategy delivery)

Set concrete goal and track result of coach visit

3. Organization Development with GIPb. Other education space

Create other education space for strategy delivery: Function strategy meeting Virtual education space Knowledge management center

3. Organization Development with GIPc. Specialized UnitGeographic expansion can be a critical reason for success Develop expansion plan considering

specialized unit of only GIP Pilot with mature LC for expanding to other

universities Set HR and structure to support

specialized unit growth