Align System Implementation with FM Strategy

April 11, 2019 1

Presented by Ahmed Alturki & Ibrahim Awn

Outline

OverviewOperation & Maintenance Future Plans

1 2 3

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Outline

Operation & Maintenance Future Plans

2 3

Overview

1

About KAUST Operation Facts Business Challenges New Solution

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About KAUST

King Abdullah University of Science and Technology (KAUST),established in 2009, is an international graduate researchuniversity dedicated to advancing science and technology throughinterdisciplinary research, education and innovation.

Breakthrough research is conducted to address grand challengesof global significance, in the areas of water, food, energy and theenvironment.

KAUST is a private university committed to the highest standardsof research and academic excellence; attracting and developingtop global talents based on merit; and fostering a spirit ofenterprise encompassing innovation and opportunity to catalyzethe Kingdom's economic development.

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Facts & Statistics

Medical Equipment

Offices & Workstations

6,000+

900+

Buildings

95+ 158Labs

PI, Centers Core Labs Research Park

KAUST Wide Per Year

3500+Housing units

Major Assets 100K+

Minor Assets300K+

13K/Month

Helpdesk logged Tickets

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Business Challenges in 2015

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Business Challenges (Design)

BMS

O&M systems Manpower

Spare parts

ProcurementActive Directory

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KAUST System Service Provider System

Approach

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Analyze the current state

Envision the future state

Plan the implementation

Main Key Factors

Contract

What level of tracking?

Support Model

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New Design

(Maximo) /MACC/ Waste management/Golf/Marine/

• Ticket Number• Nature of ticket• Description • Type • Status • SAL ( Clock) • Ticket updated description• Maintenance Start Date• Maintenance Start time• etc..

IBM Maximo Dashboard

Ticket NumberNature of ticketDescription Type Status SAL ( Clock)Floc Equipment NumberAsset ID etc.

SAP HR/SLCM/ /PMExchange Sever

Service Request

Helpdesk Work Control CenterDashboard

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Features & Functionality

To Improve Weakness

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Maximo System (Functions in KAUST)

Maximo

Helpdesk

Campus Maintenance

Residential Maintenance

Asset Management

Janitorial

Horticulture & Pest Control

Inventory

Procurement

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System Facts (2018)

170Users

800K+Number assets/

equipment in the system

3000+Active Maintenance Job

Plans

120KNumber of Flocs

180k+Number of reactive

tickets

1.2MM+Number of PPM Work

Orders

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Future Plans

3

Overview

1

Outline

Operation &

Maintenance

2

Helpdesk Maintenance Supply Chain

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Helpdesk (1/4)

Helpdesk

Work Control Center

Work Control Center

Work Control Center

Apply Service Level Agreement (SLA)

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Helpdesk (2/4)

Reduce Error

20%

Reduce the Time of Logging the ticket by Agent

40%

Increase efficiency & reduce time

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Helpdesk (3/4)

Reduce the number of the tickets coming to helpdesk

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20145 19187 1869614772 13209 13104

0

5000

10000

15000

20000

25000

Aug Sep Oct

Number of Serivce Request Logged by Helpdesk

2017 2018

Helpdesk (4/4)

Report

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Future Plans

3

Overview

1

Outline

Operation &

Maintenance

2

Helpdesk Maintenance Supply Chain

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Work Order Types

work order

Planned Maintenance(MAM-PM)

Reactive

Corrective (CM) Audit &

InspectionPaid Services

Technical Service

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Ticket Workflow (Reactive)

Helpdesk

Work Control Center

Work Control Center

Work Control CenterWork Group

Work Group

Work Group

Work Group

Work Group

Apply Service Level Agreement (SLA)

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Workflow Preventive

Based on scheduling in certain frequency

System generate work order

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Man-hoursMartial Tools Task lists Job PlansSchedules

Maintenance KPIs (sample)

High level

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Maintenance Dashboard (sample) 2

Per Zone/ function

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Maintenance Dashboard (sample) 3 Reliability

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Future Plans

3

Overview

1

Outline

Operation &

Maintenance

2

Helpdesk Maintenance Supply Chain

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Procure to Pay Material

Request - MR

Purchase Request – PR

Purchase Order - POStores

Work Orders

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Procurements

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Stores

Valued +50 Million SAR

5 mobile stores 3 Sub-stores

1 Central Store

+60,000 line item

40 PO Reception /

Day

Total of 1250 Automated

Request

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Facts

0102

Overstocking and unplanned Purchases

Extended Material Lead Times

03

Area of improvement

Consumption Visibility and Analytics

04 Lack of integration between Procurement, stores and maintenance teams

Data Driven Decisions

Supply and demandBuild a strong base of supply chain with the Market , taking into consideration the important factors of Lead Times , Safety stock , Min-Max and automatic Reordering

AnalysisExtract and Analyze data based on : 1. consumption

behavior2. Asset

Condition monitoring and Assessment

3. Planned maintenance

PlanningIdentify and forecast the needs , to build the plans

Data sanity & integrity Depend on a unified data Source and Maintain it

Mobility and Barcoding Auto

Restocking

Live Dashboards

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Automation

MACC Stores

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Dashboards Supply and demand KPIs

Operation &

Maintenance

2

Overview

1

Outline

Future Plans

3

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Roadmap

2016 2016 2017 2017 2018 2018 2019 2019 2019 2020

Nov 2016Master data Integration, Active directory

2017Preventive Maintenance

2018Maximo Stores

2019Audit & Inspection

2019GIS Integration Cisco Integration

Dec 2016Reactive tickets

2017Maximo Support Model

2018Procurement full cycle

2019Mobility (Everyplace)

2020AI & IoT

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Fast ways to log tickets Auto priority based on the question 80% no need for any interference by Helpdesk More reliable customer feedback Avoid the language barrier

Mobility for community (End Users)

37

GIS Integration

Prove of Concept is completed

38

Integration with Cisco Telephony System Integration with Fire alarm system Integration with Building Management System Integration with Integrated Campus Automation System

(ICAS)

Future plans

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Thank You

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