Align your HR HCM Service Offerings HCM Consulting

• HR Strategy & Roadmap

• HR Process Assessment & Effectiveness •

Performance Management & HR

Scorecards

• Competency Management •

Career Framework Development •

Change Management

HR Technology

• HRIT Strategy Formulation •

Package Evaluation

• Package Implementation •

Upgrade

• Custom software development •

Deployment & Rollout

• System Integration

• Production Support

HR Outsourcing

• HR Administration •

Benefits

• Claims

• Payroll

• Advisory services

www.infosys.com © 2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.

Strategy with Business Goals

To win in the Flat World -Think Infosys

term popularized by Thomas Friedman‟s book “The

World is Flat”, is often used to describe the changes

taking place in the world as a result of globalization,

demographics, technology, and regulations. Most business leaders agree

that the world is changing: customers are becoming tougher and

competition is emerging seemingly out of nowhere. Young, startup

companies with new business models are giving established incumbents a

run for their money. They are challenging businesses to speed up, slim

down, and become more nimble.

Flat World.

At Infosys, we look at these changes from a very different perspective

- from the other side of the world. Infosys believes that the flattening

world is creating not just threats but also substantial opportunities. We

call our perspective “Think Flat” because we believe this change is as

much about changing the business mindset as it is about changing

strategies and operations. Businesses that can quickly grasp the impact of

the changing business world and respond to its threats and harness its

opportunities are the ones that will succeed.

Infosys believes that to compete in the flattening business world,

companies must shift their operational priorities along four

dimensions. This is not a comprehensive list but these four areas are

what a company must focus on, to succeed.

A

1 Shift from:

„Dreading‟ the

2

Shift from:

Loyalty through

The 4-Shift Journey

China Price‟ to... „good service‟ to... China Price is the symbolic price at which products and services become affordable for people in Today‟s customers are hyper-informed. Good customer service alone is no longer a guarantee for

developing countries. This is not about competing on price; it‟s about lowering the cost structure so retaining customers. Businesses must innovate faster to stay ahead of competition. They should

that a company can leverage global operations to differentiate products and services, or develop products understand customer behavior to identify unmet needs and acquire new customers. They must look to

targeted at new markets. Businesses should employ talent where it offers best value, source where most new models of innovation: co-create with their customers and partners; do cutting-edge research in

cost-effective, and sell where most profitable. global R&D centers not just for cost, but also to access global talent and their ideas.

3 Shift from:

„Spending money‟

4

Shift from:

Winning in the

The 4-Shift Journey

on information to... „straightways‟ to... In a world of too much information, it is the application of information rather than information Mastering growth is insufficient for success in the flattening world. The company with the fattest

itself that determines winners and losers. Winning in the flattening world requires harvesting wallet may survive, but would cede market to more nimble competitors. They should monitor

information for creating profit - using information to work effectively across the globe, continuously indicators and develop a business cycle mindset and convert their fixed costs to variable. Most

improving efficiency and proactively identifying new revenue opportunities (pricing, new markets, important, they should develop the capability to respond fast when the industry cycles turn.

cross-selling/up-selling, etc.)

Key HR Challenges in the Flat World

• To be seen as a strategic business partner contributing to the

organization‟s vision

• High HR Operation Costs

• Leverage real-time information for HR decisions

• Maximize business value from your new and existing HR

investments and measure returns

Infosys provides a unique blend of HR Consulting, HR Technology and HR Outsourcing solutions that will enable

you to

• Align your HR functions with business goals

• Achieve strategic differentiation and operational superiority

How can the Infosys HCM

• Leverage best-in-class HR processes

• Design a robust HR Roadmap aligning Strategies, Processes and Technologies •

Improve decision-making by access to real-time HR information

• Maximize the value of your HR investments

The illustration below depicts some Infosys accelerators that act as levers of change for flat world shifts.

Team help you compete in the flattening world?

‘Being the China Price’

• HR Shared Services

• HRO Platform

• Globally Competitive HR cost Structure

‘Making money from information’

• HR Self-Service modules

• Workforce Analytics/ HR Business

Intelligence

• Workforce Management & Workforce

Scheduling

‘Loyalty through faster Innovation’

• Talent Management

• Competency Management

• HR Scorecard

‘Winning in the turns’

• HR Process Assessment Tool

• Converting Fixed cost to variable cost

For more information refer to: http://www.infosys.com/services/packaged-applications/human-capital-

management.asp

HR Technology

SAP I ORACLE I PEOPLESOFT I WORKBRAIN I KRONOS

Infosys HCM Service Offerings

Services & Solutions

• HRIT Strategy Formulation

• Package evaluation

• Package Implementation

• Upgrade

• Custom Software Development

• Deployment & Rollout

• System Integration

• Production Support

HCM Consulting

HR Strategy and Roadmap

HR Process Assessment & Effectiveness

Performance Management

& HR Scorecards

Competency Management

Career Framework Development

Change Management

HR Process Areas

• HR Analytics

• Portals & Self Service

• Recruitment

• Learning Management Solutions

• Payroll Solutions

• Benefits

• Workforce Management

HR Outsourcing

HR Administration

Benefits

Claims

Payroll

Advisory Services

“Global automotive manufacturer transforms HR processes with Infosys‟ HCM team”

The client is a leading automobile manufacturer employing over 25,000 employees in manufacturing and

HR Technology Infosys‟ Human Capital Management (HCM) practice uses PeopleSoft, SAP and Oracle

ERP packages along with products such as Kronos and Workbrain to help clients

achieve strategic differentiation and operational excellence. Drawing on our tools and

processes, and backed by an HCM Center of Excellence, Infosys ensures effective

implementation, rapid rollouts and zero-risk upgrades.

distribution locations across the US, Canada and Mexico. The various affiliates of the client were running

disparate HR, Benefits and Payroll systems in different languages and in multiple currencies. This led to

process and application redundancies along with operational complexities.

Business Value Delivered

Infosys implemented a consolidated PeopleSoft Human Capital Management system (Version 8.8)

enabling the client to align HR processes with its strategic business goals. The streamlined HR,

Benefits and Payroll systems helped it:

• Reduce HR operations costs and improve productivity across three geographic regions •

Improve global decision-making by enhancing reporting capabilities

• Institute employee Self-Service processes to access personal information, benefits, payroll

• Integrate recruitment, termination, payroll, and benefits administration into a single consolidated

system

• Manage inter-affiliate transfers more efficiently and readily access historical data

• Reduce annual maintenance (functional and technical) costs by eliminating redundant systems,

processes and procedures

“Infosys‟ end-to-end HR outsourcing solution helps leading benefits service provider to

Enterprise Application Migration Solution

Infosys‟ Enterprise Application Migration Solution enables organizations to chart an optimal

organization-specific HR application roadmap. It helps achieve accelerated transformation

mitigating risks from source ERP to target ERP.

Regardless of the enterprise application your business runs on, Infosys‟ Enterprise

Application Migration solution helps your organization transition smoothly from one

application to another. The solution supports your organization‟s current applications up to the

point of transition. Organizations leverage the solution‟s metadata-driven approach, its

framework and generic tools for transformation between existing and targeted future

applications.

Upgrade Solution

Infosys has evolved a successful methodology for Package Upgrades leveraging its Global

Delivery Model and creating significant savings for clients. Its proprietary upgrade toolkit

simplifies analysis and enables accurate assessment of upgrade needs. It lowers risk,

increases predictability and reduces time-to-market for upgrades while improving the quality of

deliverables.

As part of its upgrade methodology, Infosys has developed a PeopleSoft Upgrade Tool that:

- Expedites scoping and effort estimation, and enables provision of fixed price quote

- Reduces time for the design phase

- Accelerates the testing and planning phases utilizing standard documents and

templates

substantially reduce new client „on-boarding‟ time”

The client is a leading provider of defined contribution plans and integrated Human Resources, Payroll and

Benefits administration services for several large companies across North America. Partnered to reengineer the

existing legacy system to a scalable system and off-shored processes to drive provider‟s business growth and

improve operational efficiencies.

Business Benefits Delivered

• Re-platformed the existing legacy system to build a scalable system and off-shored processes to drive

business growth and improve operational efficiencies

• Provided end-to-end ownership for Oracle HR and Payroll implementations for small markets

• Increased predictability and business by reducing „on-boarding‟ time from 10 months to about 6

months

• Saved about 60% on pre-transition cost and enhanced productivity by 20%

• Enhanced fungibility of skills and strengthened processes by moving from a client-based to process-

based organizational structure

• Partnered to deliver a Root Cause Analysis program to improve the control mechanism for addressing

sudden occurrences in Benefits Administration services

• Successfully delivered a Risk Framework integrating regulatory drivers (such as Basel II, Sarbanes -

Oxley, COSO) to mitigate operational risk arising out of inadequate processes, people or systems

“Infosys‟ global HCM solution enables leading oil and gas company to strategically transform its

HR processes to keep pace with an aggressive business growth strategy.‟‟

The client was on an expansion spree and had multiple fragmented systems and architectures. Taking on a

HCM Consulting Infosys partners with global enterprises in assessing their HR processes, enabling HR

effectiveness, carrying out focused interventions for HR issues, charting the HR

Technology roadmap, managing risks and controls, assessing the best delivery

mechanisms for the HR organization, developing competency frameworks, and

undertaking package evaluations along with a range of other HR solutions.

consultative/advisory role, Infosys carried out a detailed study of the client‟s existing HR practices and processes to

determine the key pain points and identify the best-fit HCM solution (package).

Business Value Delivered

• Infosys developed an HR roadmap along with cost and time estimates ensuring smooth and

seamless implementation of the new system with the ability to scale up for future growth

objectives.

• The proposed scalable global HCM solution would enable the client to meet its key business

challenges of Talent Acquisition, Development & Retention in addition to helping HR

transform into a more strategic role.

• It would standardize, rationalize and re-engineer HR processes & practices globally

• The global consolidated system would improve decision making by automating many of the

manual processes. This will result in improved managerial decision-making and enhanced

employee productivity

• The new solution would quicken & ease systemic integration of new entities post acquisitions.

Infosys is currently partnering with the client to carry out a Global implementation spread across 100+ countries.

HR Process Assessment Tool

Infosys‟ „HR Process Assessment Tool‟ conducts a comprehensive evaluation of your HR

processes enhancing your capabilities in attracting, deploying, developing and retaining talent.

Key Features:

• Holistic HR process assessment using structured, concise methodology •

Benchmarking of HR practices against global best practices

• Charting a path to facilitate continuous talent development •

Improved ROI on your HR investments

• Enhanced Employee Value Proposition

Operational Controls & Performance Management (OCPM) Solution

OCPM provides a comprehensive framework to manage the entire operational lifecycle of

risks owing to internal weaknesses (inadequate or failed internal controls due to process, people

and systems). This solution manages operational risks in the HR outsourcing

industry. The solution lifecycle phases include:

• Risk Identification - Capture the organizational business hierarchy, record risks, identify

underlying causes and controls and map them to business processes

• Loss Data Management - Load loss data into OCPM, cleanse loss data based on

pre-defined rules and reconcile with General Ledger.

• Risk Assessment & Measurement - Simulate operational Value-at-Risk using Monte Carlo

simulation, perform qualitative assessments using the RCSA (Risk Controls & Self

Assessments) framework

• Risk Mitigation - Assess quality of controls and identify issues, allocate capital to hedge

residual risk

• Reporting - Dashboard, Value-at-risk

Some key HR processes like EOI (Evidence of Insurability), Hire-to-Retire processes, etc.,

have been modeled on this solution.

“Leading grocery retailer optimizes IT investments in HR with a 3-year HR roadmap”

The client is a leading grocery retailer in the US with over 26,000 associates at its 150+ supermarkets. The

retailer needed an HR roadmap to help articulate its HR strategy and prioritize technology investments.

Business Value Delivered

• Infosys drafted a comprehensive 3-year HR roadmap incorporating technology and process

improvements in alignment with the client‟s strategy

• It leveraged a best practice HR Framework to assess 12 key HR processes for alignment with

strategy on parameters like clarity of definition, consistency of deployment, degree of automation

and accuracy of metrics

• Using the Process Assessment tool, Infosys accurately identified and prioritized the client‟s initiatives

on the basis of long-term impact

• It mapped the capability of existing IT systems against the prioritized initiatives and developed the

future-state landscape

HR Outsourcing Infosys offers business process outsourcing solutions to clients across the world

leveraging its process, domain and people management expertise. The modularized HR

Outsourcing (HRO) offerings provide customers the flexibility of choosing specific

services for outsourcing.

Infosys‟ HR Outsourcing (HRO) Platform provides an end-to-end outsourcing

solution that helps

• Identify the outsource / in-house mix that best fits specific business needs

• Re-engineer and streamline HR processes and execute them from offshore

• Support HR processes on a platform built on leading ERP packages combined with

best-of-breed niche products

The Infosys HRO platform manages all HR processes in the Hire-to-Retire lifecycle of

an employee. These include Recruitment, Training & Development, Benefits

Administration, Compensation Management, Managing Reports & Analytics,

Employee Self-Service, HR helpdesk, and Administrative Support.

“Infosys sets up centralized, outsourced, HR Operation centre for leading global network

equipment manufacturer enabling it to enhance productivity”

The client is a US-based global network equipment manufacturer with more than 30,000 employees across the

world.

Services and Business Benefits Delivered

Taking end-to-end responsibility, Infosys

• Partnered with the client to provide support for some of its HR processes for the US and APAC

region (in English, Korean, Japanese, and Mandarin)

• Provided services such as:

- Data management, compensation administration (payroll calculations and regulatory compliances),

HR administration and processes related to employment verification, visa support, leave tracking

and talent management.

- Employee helpdesk - Inbound voice support

- Provision of specific data as per employee request; tracking requests and status update

• Created a strong process backbone by re-engineering, standardizing and streamlining existing processes

to eliminate activities that were not adding value

• Undertook various improvement initiatives like macro-creation and automation resulting in reduction

of cycle time by 20 percent across multiple processes

• Helped the client achieve one-time cost savings of 40 percent